Entwistle Green Crosby Sales reviews in Sefton

★★★★★ 4/5

Trustpilot

Helpful advice and courtesy when dealing with Gail

Not sure if helpful for most, but in my search for a rental flat that would accept pets (yup, still in 2021) Gail Hines was a pleasure to speak to and whilst I didn't have any viewings or secure a property via Entwistles, Gail was able to advise me on a few things that may help with my search, instead of "No, sorry no pets, good bye" that I received from so many others. Thanks again Gail.

Suzanne · 21 July 2021

★★★★★ 5/5

Google

Samantha,Alex and the team are all extremely friendly,helpful and professional whilst dealing with either the buying of a property or renting out.We have been dealing with Sam for a number of years now as landlords and will continue to do so having recently bought another house..Thanks for all your continued help and advice.

Vic · 28 October 2018

★★★★★ 5/5

Google

Louisa was most helpful and guided me through the whole process without fuss, delighted !!

Dave · 24 July 2025

★★★★★ 5/5

Google

Amazing Service - Can't thank Sam, Hayley, Louisa and Josh enough! Everything has gone so smoothly from start to finish and we have completed on our first house in a matter of weeks with no issues whatsoever. Highly recommend xPositiveResponsiveness, Quality, Professionalism, Value

Sally · 27 October 2021

★★★★★ 5/5

Google

Fantastic service from the guys at Entwistle Green. Matt and Elise were extremely efficient and professional at all times and found a good tenant for my property within days! I would highly recommend the lettings serivce at Entwistle Green, Crosby.PositiveResponsiveness, Quality, Professionalism, Value

Kay · 27 October 2021

★★★★★ 5/5

Trustpilot

I needed to move from my current…

I needed to move from my current private rental property & ideally wanted to stay with the same letting agents However when I viewed a property with Gail J hines I decided to go with Entwistle Green Allerton and All the staff in that office are extremely helpful As English is my second language I felt that they allowed extra time to explain things From the very start everything was so efficient and ran smoothly. We were updated daily on the progress of moving out and they couldn’t do enough for us!

Javad · 2 October 2020

★★★★★ 1/5

Trustpilot

Awful customer service

Entwistle Green Allerton made renting for us such a stressful experience. From the beginning there were issues - our agent sent us setup documents for the wrong address, emails were ignored and they generally seemed to have no record or notes for us whenever we spoke. Case in point: I received a call whilst on holiday to come in to sign our tenancy agreement. I explained that we were in Australia(!) and that I had asked repeatedly before leaving if there were ANY documents left I needed to action, which had obviously been ignored, and the reply I got was, "well, we need it signed by 4pm today." The fact we had to pay an admin fee was the biggest joke. We also had issues with a leaking shower which was, again, repeatedly ignored leading to significant damage to the property and a costly repair. Entwistle Green said that they had 'not deemed the issue serious' and as such had ignored it, but didn't notify us or our landlords of their decision - water damage does not fix itself?! This led to months of stress and wasted time chasing for us as the issue was reported to them in September 2019 and it was not repaired until April 2020. At no point did we receive an apology or explanation for how poorly it was handled. Even when we left our rental contract, I couldn't get a straight answer about receiving our deposit back and again had to chase multiple times because my emails were ignored. I wouldn't recommend this branch to anyone.

Claire · 14 September 2020

★★★★★ 5/5

Trustpilot

Property sale/purchase

The process to sell and purchase a property started January 2020 pre-Covid. Laura surveyed the house, I was so impressed as to how prepared she was with all paperwork and documentation she brought with her to the appointment this is what swayed me to go with Entwistle Green, Westhoughton. After the appointment most of my contact was with Tammy who was always there to provide support and advice. Things went quiet for a while with the sale process as a result of Covid and people being furloughed once things started to return to some form of normality Tammy was there every step of the way constantly providing reassurance, I could not fault the services they provided.

Miss · 1 September 2020

★★★★★ 1/5

Trustpilot

Went to view a property today and the…

Went to view a property today and the property wasn't nice on the inside. Fairly enough! That is something people, like or dislike, it is not a personal thing against someone in specific or an attack to the agency or whoever works there.But I must say If you had a bit of more sympathy and engagement with customers maybe you would have a better reviews...Telling people that they understood wrong what was said by someone from one of their staff its like ignoring the necessities of the customers- like saying to the customers that they are "fools"!You must understand this :CUSTOMERS that GIVES YOU the money in the END of the MONTH! treat them well!Can you please show more empathy for people ?I mean in Britain you are so good faking and lying to each other - you just need to try harder a bit more!Show some empathy for god sake!!!!! And by law you must have everything clean and tidy and well presented!

Chloe · 10 July 2020

★★★★★ 5/5

Google

Dealt with Samantha Mason through the process of selling my house , very efficient and professional , kept me up to date from start to finish and got me a sale over the asking price . Amazing service and would highly recommend!

Adam · 27 October 2021

★★★★★ 1/5

Trustpilot

Poor Customer Service

Poor Customer Service, taking money from vulnerable people in a time of desperate need by falsely holding deposits, by not entering them into a scheme. Then they have the audacity to tell their customers who have paid fees to Entwistle Green to look after their deposits etc that they have to take the individual landlord to small claims court to get their deposits back. The landlord had instructed Entwistle GREEN that they were happy that the property was in good condition but they have still failed to reimburse me. Jessica Thwaites was very unhelpful and is not complying with the tenants to protect them.

Gail · 27 May 2020

★★★★★ 5/5

Google

Great service, found a tenant for us very quickly. Sam and Sarah were extremely helpful throughout the whole process. Would definitely recommend.

Calderstones · 27 October 2023

★★★★★ 5/5

Google

I used Entwistle Green, Crosby, for the first time renting out my property. Both Sam and Louisa couldn’t have been more helpful and patient. As it was our first time becoming landlords there was a lot of unknown territory and they were alway to answer any questions. I couldn’t recommend them enough.

Naomi · 5 October 2024

★★★★★ 1/5

Trustpilot

Avoid if you can

Don’t answer emails or pick up the phone if they know they may have to have an awkward conversation. Completely misinformed us( I suspect on purpose, you know who you are,Ben!) and have avoided all contact with us since. Their & the vendors loss I’d have been happily have increased my offer by another £15k.

Mis · 24 September 2025

★★★★★ 5/5

Google

Property rented out very quickly as it is based in a good location. Matt and the team did a great job on letting, moving in the tenant and post move in activity. Very approachable and responded quickly to me.PositiveResponsiveness, Quality, Value

Sean · 27 October 2021

★★★★★ 1/5

Google

Having worked with different estate agents within the area regrettable that Entwistle Green were the ones selling the house we wanted to buy. We found them to be unprofessional, difficult to work with and made the process ( which is already stressful) much more difficult. We believe they work in their best interest and not in the interest of either the buyer or the seller.

Sarah · 29 January 2024

★★★★★ 5/5

Google

Louisa at Entwistle Green was fantastic and very professional to deal with renting out my flat. The team did everything really quickly, got the photos done and got the flat advertised, they sorted out lots of viewings within the first couple of days and found a tenant for me at a good rent very quickly, I can’t recommend highly enough.

Alison · 29 April 2024

★★★★★ 5/5

Trustpilot

Very professional letting agents

Entwistle Green Blackburn have been our letting agents for many years. Sherry and her team have always been very professional and proactive and always go the extra mile to organise any work or maintenance required at our apartment. We would highly recommend them if you are looking to rent a property in the Blackburn area.

Stephen · 31 July 2023

★★★★★ 5/5

Trustpilot

Boss job getting my new place sorted…

Boss job getting my new place sorted for me highly recommend no hassle at all thanks Sian an Rebecca

Mark · 16 April 2025

★★★★★ 3/5

Trustpilot

Worst Branch Manager Experience

Worst Branch Manager ExperienceI had the unfortunate experience of dealing with the worst branch manager ever. Initially, they presented me with a lower offer, which was fine. However, they failed to inform me, their client, that there was also a higher offer. When I mentioned that the initial offer was too low and referred to the valuation they first provided, the manager suddenly presented a second, higher offer from the buyers within seconds. This raised doubts in my mind about the transparency of the offers and made me suspect there might be ulterior motives to push the price down or other incentives at play. The manager was, quite frankly, the worst negotiator I've encountered and was rude and pushy on the phone.The initial valuation and approach by another team member were fine, and things started off well. However, a potential deal was missed due to how the initial offer and negotiation were handled. After two and a half weeks, I emailed another team member to reconsider the negotiations, only to be informed that they had made an offer on another property.Since they came on board as part of a multi-agent arrangement, I haven't had any discussions about the market report, except for a copy sent by email . The personalized client engagement was non-existent. When I informed them of the end of my contract, the branch manager herself asked why. After I explained my reasons, none of my subsequent emails were replied to, except for chasing the removal of their advert. This behavior was completely immature, to say the Least. But after the removal I got sent email contract doesn't end till November - the irony. They didn't bother to inform me of this on my initial email. What was once a good estate agent is no longer for me. I have now returned /remained with my first estate agent, who has been absolutely brilliant throughout years as a customer with them.Personally I do no recommend nor come touch their services ever again. @nearly 4k price tag for their fees, the standard is just awful.

Natnael · 15 October 2024

★★★★★ 5/5

Google

A suitable tenant was found and My Property was let in double quick time. Everything was handled professionally and Siobhan kept me up to date with the letting procedure every step of the way. I could not fault the service in any way.

Mike · 26 October 2020

★★★★★ 5/5

Google

I would just like to thank Samantha for all her help in making my move possible she was amazing as were all the staff but Sam kept me up to date and went above and beyond so thank you all so much, from Kathleen Rigby xxx

Kathy · 27 October 2019

★★★★★ 5/5

Google

I dealt with Hayley & Sam at Entwistle Green Crosby. I bought my home within the area and the both of them made this happen. Everything was smooth, fast and efficient so thank you very much for all your help and support from start to finish.

Unknown · 27 October 2019

★★★★★ 1/5

Trustpilot

Planned viewing gone wrong

Had booked a viewing, to go view a property they had to offer (got a confirmation text and everything). When going to view the property no one answered the door or was waiting outside. Waited near 30min and when the office finally answered they said the person who was in charge of the keys was on holiday and shouldn’t have booked the viewing in the first place. Adding to all of the annoyment I had to use time off work for this, the company wasn’t even sorry and im also quite heavily pregnant so going to places isn’t comfortable for me either… Conclusion won’t be looking at Entwistle Green Lettings properties anymore.

Beatamaria · 14 October 2024