Every review we hold for the School Lane office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWall & Macnab - The Dream Team
I'd just like to thank Simon and Steph for once again providing a first class service. I have used Wall and Macnab's surveys twice now and I have been 100% satisfied on both occasions. Arranging an appointment with Steph is very quick and easy. Simon's reports are returned very quickly which is amazing given the level of detail. The content is bursting with information as well as a huge number of visuals. Simon is also there to help with any queries you may have after you have had time to absorb the content of the report so you are left in no uncertain terms. All in all a brilliant, brilliant service from Steph and Simon. I can't recommend them enough. Thank you both so much.
Michael · 17 November 2019
★★★★★ 5/5
TrustpilotExcellent Service
Stephanie and her team were all so friendly and helpful, they put our minds at ease if we had any concerns.
Gillian · 2 October 2025
Agent replied · 26 December 2025
Thank you for your wonderful review Gillian!
★★★★★ 5/5
GoogleI cannot recommend Stephanie and her whole team any higher if I tried, from Simon coming out and fully discussing the property value, to the girls in the office guiding and helping me every step of the way, no wonder they have an amazing reputation. Selling my house has been a breeze, and I managed to get full asking price within two weeks. Thank you to everyone in the office, it’s been so truly appreciated.
Katherine · 26 March 2023
Agent replied · 31 May 2023
Hi Katherine. Thank you so much. It is client reviews like yours that has helped us drive our business forward. You have listened to our advice and, like so many before you, it has really paid off. All the best. Steph, Simon and the team.
★★★★★ 5/5
TrustpilotDisrupting the Estate Agent stereo type
The experience of selling our house through Stephanie Macnab has been excellent. Selling in such a fast paced market has been made much easier by the professionalism of the staff. Communication is outstanding, with updates at every stage of the process by the friendly but highly professional staff, who worked very hard for us to ensure we got the right buyer. Everything, from the pricing strategy professional photography, and open house viewing has been a breathe of fresh air. We particularly liked the viewing process, which, with over 30 viewers, would have been a nightmare without the open days, and the very efficient sales representative’s who ran them. All in all a great service from a dedicated team. We would highly recommend.
Ursula · 6 September 2022
Agent replied · 6 July 2023
Hi Ursula, thank you for your kind words. We're so happy to have helped to sell your house. You were a pleasure to deal with. All the best.
★★★★★ 5/5
TrustpilotI had an exceptional experience with…
I had an exceptional experience with Stephanie Macnab, their attention to detail is something that all agents could learn from.
Adam · 18 June 2026
★★★★★ 5/5
TrustpilotSteph and her team were proactive right…
Steph and her team were proactive right from our first meeting. They generated masses of interest in a short period and then went on to exceed my expectations in terms of the sale price. I can highly recommend them.
Paul · 28 July 2021
Agent replied · 6 July 2023
Thank you for your review Paul, we very much enjoyed working with you and hope to be able to do so again in the future.
★★★★★ 5/5
TrustpilotThis is how Estate Agents should be!
From the moment we met Stephanie to the call from Debbie to advise us of completion, we never had a moments worry. As a company they are very slick and professional, but the most important thing is that they keep you informed of developments and do what they say they are going to do. Nothing but good things to say about Stephanie McNab Estate Agents and would recommend them to anyone thinking of buying or selling a property.
Mr · 22 October 2022
Agent replied · 6 July 2023
Hi Richard, thank you so much for a fantastic review! It was an absolute pleasure😊
★★★★★ 5/5
TrustpilotQuick and stress free
We have sold our dear old Dad's house! We wanted the process to be as quick and as stress free as possible - and that is exactly what we got!Stephanie clearly loves her job and is so helpful and gave useful practical advice. Her team show the same professionalism, friendliness and enthusiasm for their jobs and their clients.The photos were of a superb standard - showing the house & garden at its best. We had many viewings and several offers within a few days. The team had done their research and so we were able to chose the offer that had the safest buying position.I highly recommend Stephanie Macnab and her team.Janice Davies
Ynicus · 25 July 2022
Agent replied · 6 July 2023
Hi Janice, thank you for such a fantastic review! We're really pleased that you had a great experience with us, and glad that it was quick & stress free for you! Your kind words mean the world to us. Best wishes.
★★★★★ 5/5
TrustpilotHouse Buyers Perspective
Most Estate Agents, look after their vendors (quite rightly so) and often don’t take the needs of the buyer into consideration.This has not been my experience with the team at the Formby office at Stephanie MacNab. From my first contact with office, I have been impressed with the professionalism and courtesy shown by the staff. On viewing day the team member was well informed and preempted questions and answers with detail and knowledge. After my offer was accepted, I was contacted by a member of the sales team, and have been kept updated on progress.As a purchaser my experience has been extremely positive.
Kathy · 13 April 2022
Agent replied · 6 July 2023
Hi Kathy, thank you for your kind words. It's wonderful to hear that you had a positive purchasing experience with us. Wishing you the very best for your new chapter!
★★★★★ 5/5
TrustpilotOne of the best Estate Agents around
I've dealt with many estate agents over the years and can honestly say Stephanie Macnab Estate Agents are one of the best around. My experience with them is as a residential home buyer and prospective buy-to-let buyer. They are very good at what they do and the whole team all work together fantastically. It is easy to get in touch with them and if you need to speak to a particular member of staff and they are not available at that moment, they always call you back. The online property adverts are expertly put together. I can always tell that I'm looking at a Stephanie Macnab advert by the top-quality writing and professional photography. It's very easy to book an appointment and when an agent shows you around a property, they know their stuff and can answer questions (whereas some other competitors haven't got a clue). The best part of Stephanie Macnab is they are fantastic at keeping buyers and prospective buyers regularly updated. When we bought our new home through them in December 2021, it was a long drawn-out 8-month saga that had many delays due to problems further down the chain, but Stephanie Macnab did brilliantly to push everyone that they could (almost daily near to the end) and update me promptly. Without their help and persistence, the deal could have fallen through so my wife and I will be forever grateful to them because without their best efforts, we would not be living in our dream home right now. Thank you Stephanie Macnab Estate Agents!
Andrew · 6 February 2022
Agent replied · 6 July 2023
Good morning Andrew,Thank you for the wonderful review. We work hard as a team, each playing a different role to offer a complete service, and it is always nice for it to be noticed and acknowledged. Your helpfulness and professionalism certainly helped, and Carol always found your email updates informative and friendly. We hope you and your growing family enjoy all the village has to offer.Stay in touch.Best wishesSteph
★★★★★ 5/5
TrustpilotIncredible experience
Incredible experience. From start to end I can't find better words to describe the service provided from the team at Steph Estate agent. They are been great, fast and reliable. Is a pleasure to find a company that can provide an incredible service without any issue and be always ready to provide answers for any questions
Bruno · 29 February 2024
Agent replied · 24 August 2024
Thank you Bruno for such a wonderful review!
★★★★★ 5/5
TrustpilotGreat service from from a very…
Great service from from a very professional company keeping me fully informed throughout the process
Paul · 24 September 2025
Agent replied · 26 December 2025
Thank you Paul for your review. You were a pleasure to deal with😊
★★★★★ 5/5
TrustpilotBest estate agents in Formby
Yet again , this estate agents have gone all out to sell our property and also purchase another, they are constantly in communication and always do their upmost to sell your house for you , I wouldn’t use anybody else , they are a fantastic team of girls, highly recommended them thank you to all at Stephanie Macnab’s xx
Jane · 12 December 2023
Agent replied · 24 March 2024
Thank you Jane for your kind words!
★★★★★ 5/5
FacebookI couldn't recommend Steph highly enough. She provides a professional yet friendly service and her vast experience in the industry is invaluable. Steph understands the importance of communicating with clients and goes the extra mile to provide a first class service!
Lauren · 7 August 2019
Agent replied · 22 February 2026
Thank you!
★★★★★ 5/5
TrustpilotFantastic Estate Agent
Steph was fantastic. I couldn’t fault any part of her service. She was always available for advice and her marketing was far superior than any other agent we came across. I couldn’t recommend her highly enough.
Jayne · 25 January 2021
Agent replied · 6 July 2023
Thank you Jayne & Brendan, it was a pleasure and I hope our paths cross again, regards Steph
★★★★★ 5/5
TrustpilotStephanie Macnab - Setting the benchmark
In my opinion the strategy of the SM representative sharing his / her knowledge and experience as relative the task at hand assists in developing a strong and honest relationship with the Client. The timeous and regular distribution of events in the process of buying and / or selling a property is very efficient. The staff and management are well versed in their disciplines, helpful and informative.
Nick · 4 May 2023
Agent replied · 6 July 2023
Thank you Nick for such a wonderful review!
★★★★★ 5/5
TrustpilotExcellent service
Sold my house through Stephanie Mcnab. Exceptional photographs and service.Had a very professional positive experience. Sam has been efficient and very helpful throughout the selling process.Highly reccomend.
Lisa · 6 July 2022
Agent replied · 6 July 2023
Hi Lisa, thank you for such a wonderful review. Wishing you all the best.
★★★★★ 5/5
TrustpilotVery efficient team
Steph and her team made buying with them a smooth and stress less experience. A well oiled professional team. Thank you ladies for your efficient process.Liz
Liz · 1 June 2022
Agent replied · 6 July 2023
Hi Liz, thank you for your wonderful review. It's lovely to know that you had a positive experience with us. Wishing you all the best!
★★★★★ 5/5
TrustpilotWe have had a very positive experience…
We have had a very positive experience with Stephanie Macnab’s team. They accompanied many viewing and put a lot of effort in to sell our unconventional property. The team chased up all enquiries and kept us informed at all times. They are friendly, helpful and professional. The ‘chain’ situation got a little fraught and Sam in particular kept everyone calm (she should make relaxation tapes in her spare time!) when we next sell a property we will go to them.
Lynn · 21 June 2021
Agent replied · 6 July 2023
Thank you Lynn for your review, which did make us smile. Hopefully this finds you settled into your lovely new home.
★★★★★ 5/5
TrustpilotVery impressed, would recommend
We were very impressed with Sam and the team at Stephanie Macnab estate agents, nothing was a bother and they were always very friendly and helpful to speak with. Would thoroughly recommend.
Sarah · 8 May 2021
Agent replied · 6 July 2023
Thank you Sarah, we hope you are settled and all enjoying your lovely new home.
★★★★★ 5/5
TrustpilotStress reducers!
Every single member of staff at Stephanie MacNab’s bent over backwards to alleviate as much stress as possible from the harrowing process that is selling your home!
Joe · 28 March 2025
Agent replied · 28 October 2024
Thank you Joe for such a wonderful review!
★★★★★ 5/5
TrustpilotStephanie Macnab Estate Agents
Stephanie and the whole team there couldn't have done more for us. The put us at ease the whole time and we never felt under pressure (they even helped with our onward purchase that wasn't with them). All the team are friendly and are on hand if you need any advice, which we did! They recommended movers (Rileys of Southport, by the way, are amazing), solicitors and trades when we needed them. They went above and beyond and I can recommend them enough. (I'd give 10 stars if it would let me).
Mark · 23 March 2021
Agent replied · 6 July 2023
Thank you Mark, your review is appreciated. I hope your Mum & Dad are settling into their new home, best wishes Steph
★★★★★ 5/5
TrustpilotBuying and selling made extremely easy
The process of buying and selling a property, made easy by dedicated staff ,who put you at ease through the entire experience,
Henry · 27 March 2026
★★★★★ 5/5
TrustpilotWhy would you go with anyone else?
Our experience with Stephanie Macnab has so far been overwhelmingly positive. As a company they are very quick to respond to queries and they are prompt with the release of requested information. Their overall communication and attention to detail is refreshing and exceedingly above the standard of any agent we have had the displeasure of dealing with so far.Although we have not yet completed our business with Stephanie Macnab, based upon their performance so far, I have every faith that any issues will be solved swiftly and promptly. Our confidence their service and professionalism is high.Take it from someone who has recently dealt with multiple agents to secure our next home. Do yourself a favour and save yourself the hassle, take your business to Steph.
George · 9 March 2021
Agent replied · 6 July 2023
Thank you George for taking the time to share your experience so far. I look forward to working alongside both you and Kelly to reach a speedy completion. Regards Steph
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