Every review we hold for the Saxmundham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJW Woods Chester le Street have been outstanding during my recent house sale. Their professionalism and dedication to ensuring customer service that is second to none has been at the forefront of the whole experience. Adrain ensured that our property was valued and marketed going the extra mile to ensure this was done swiftly with a real personal approach and was happy to answer any questions I had. The sales staff have been fantastic arranging viewings and feedback. A huge extra THANK YOU must go to Chloe who has dealt with my property and ensured that with her enthusiasm, professionalism and knowledge of the industry the sale is in the best possible position to proceed to completion. All of my questions were answered and I was made to feel at ease in what can be a stressful situation. My only hope now is my dream property is marketed by J W Woods as I would be delighted to deal with the branch as a purchaser. I would not hesitate to recommend the team to anyone.
Kay · 22 May 2021
Agent replied · 22 May 2026
Chloe was delighted to receive and read your review thank you. We are always taking on new properties and we would be equally delighted if we can help get you moved to the house of your dreams.
★★★★★ 5/5
GoogleExcellent service from the get go. All staff super friendly and so helpful, nothing a problem everything always dealt with same day never had to worry about anything.
Special thanks to Amanda so professional in getting the job done, the signs say it al!!
BRIAN · 2 August 2023
★★★★★ 5/5
GoogleSuper kind staff and easy to work with
Almero · 2 July 2026
★★★★★ 5/5
GoogleCouldn't fault the staff at JW Wood at Chester-le-Street for their help with my purchase and keeping me updated on progress
Julie · 22 May 2025
Agent replied · 22 May 2026
Thank you for a positive review of our Chester le Street team. We hope you are very happy in your new home.
★★★★★ 5/5
GoogleVery helpful and kept in the loop throughout.
Especially Jill who is helping to maintain our sanity during our prospective move from France.
Geoff · 22 May 2022
Agent replied · 22 May 2026
Hi Geoff. Thanks for the Five Star review which is much appreciated. It’s certainly much harder for you moving from France, so Jill is really pleased to have helped you.
★★★★★ 5/5
GoogleWe had a great experience, they were all very helpful and we had quick and efficient assistance in this process.
Marcelo · 22 May 2025
Agent replied · 22 May 2026
Thanks for leaving our Chester team a review. If we can assist in any way please let us know.
★★★★★ 5/5
GoogleWas a pleasure dealing with JW Wood in the purchase of a property for my Mother in Law. In particular, special thanks to Tracy, who kept us fully informed throughout and in a very timely manner. We highly recommend them. Many thanks.
Andy · 22 May 2023
★★★★★ 4/5
GoogleThank you to Tracy for her efficient and polite service
Carol · 22 May 2023
Agent replied · 22 May 2026
Thank you for taking the time to leave a review. We hope to work with you again.
★★★★★ 5/5
GoogleExcellent service from the Chester le Street team when it came to selling our house, would.highly recommend.
Stuart · 22 May 2025
Agent replied · 22 May 2026
Thank you for your great review!
★★★★★ 5/5
GoogleI can’t thank Amanda and her team enough for their help and support to push through my move. They kept communication lines open and gave essential advice. I would definitely recommend anyone to use them for their house move.
Hilary · 2 August 2023
★★★★★ 5/5
GoogleI recently purchased a house through JW Wood Estate Agents. Their service was amazing, from first contacting them, to completion. They were always warm and friendly, while also remaining professional. Chloe Rodgerson in particular was exemplary. She had great understanding of my situation and worked hard to make the process as transparent and smooth as possible. I will definitely continue to use JW Wood in the future.
Christopher · 22 May 2022
Agent replied · 22 May 2026
Hello Chris,
Thank you for your kind review regarding your recent house purchase. It was a pleasure to help you and I do hope we can be of further assistance to you, your family or friends at some point in the future. In the meantime, I’m sure you will enjoy your new home!
★★★★★ 5/5
GoogleJWWood have been Fantastic with the help and support of purchasing our soon to be new home!
Myself and partner have been dealing with Chloe Rodgerson from Chester le street Branch who has been very supportive and thorough with us. Chloe has kept us updated with continues contact through out. Thank you for being very polite and kind! We are very excited for this next chapter! 😊
Nicole · 22 May 2022
Agent replied · 22 May 2026
Thanks Nicole. Chloe is a very genuine and caring member of our team so your kind words were really appreciated.
★★★★★ 5/5
GoogleWhilst completion may be a little way off we have had the sale of our property agreed and very quickly. JW Wood have been very professional throughout from the day we called in to the Chester shop to set up the sale, to the visit by Adrian for the valuation and photography, and to the accompanied visits of potential buyers which we were always advised of in advance and also any outcome/feedback afterwards.
Malcolm · 22 May 2024
★★★★★ 5/5
GoogleChris came and took beautiful photos of our house. The brochure was great and we were very pleased with how quickly the property was marketed.
Amanda and the team worked very hard and supported us through the entire journey . They were always courteous and professional. Very good service!
Rachel · 2 August 2022
★★★★★ 5/5
GoogleWe had an excellent experience using Amanda, Francesca and the team for our house sale. They were very helpful in smoothing out all the hiccups along the way, kept us well informed and were friendly and professional throughout.
Jemma · 2 August 2023
★★★★★ 5/5
GoogleGreat service all round. Chris is very friendly and informative for the viewings. Could not fault JW Wood.
Jason · 22 May 2022
Agent replied · 22 May 2026
Thanks for the review Jason. Really pleased to have been of service to you. You’ve picked a great house and I’m sure you’ll be happy there!
★★★★★ 1/5
GoogleI wouldn’t have them sell a second hand fridge after the awful experience I have had with them
Louise · 2 March 2026
★★★★★ 5/5
GoogleFirst class service from an excellent agent!
We would like to say a huge ‘Thank you’ to Tracey Bowen for being highly organized, proactive and professional in the sale of our property.
We really appreciated her prompt, friendly response to any of our queries which led to our house being sold within the week.
Highly recommend.
Attribute · 22 May 2023
Agent replied · 22 May 2026
Thanks Kevin. Our job was made a lot easier because your house and gardens are amazing! A great result with a happy buyer too! Thanks for your recommendation.
★★★★★ 5/5
GoogleCant express enough how impressed i am and continue to be with the service provided by all at the J W WOOD Chester le Street branch. Absolutely fantastic customer service and support offered throughout the process of buying and selling and the staff ensure to make what can often turn into a stressful time a very pleasant experience. Highly recommend this estate agents.
Dionne · 22 May 2022
Agent replied · 22 May 2026
Thank you so much for your kind review Dionne. We were delighted to get your house sold and secure the house you wanted within such very tight deadlines.
★★★★★ 5/5
GoogleWould highly recommend
Reece · 2 June 2026
★★★★★ 1/5
GoogleTerrible experience from start to finish avoid this agent at all costs
Darren · 22 May 2025
Agent replied · 22 May 2026
We're sorry to hear about your experience and truly regret that we didn’t meet your expectations. We’ve already invited you to speak with our branch manager to discuss your concerns in more detail and see how we can resolve the issues. Please note that some delays were unfortunately beyond our control, as they were related to conveyancing and solicitors.
★★★★★ 5/5
GoogleAmanda, Julie and Francesca were absolutely brilliant throughout our sale process. Always quick to respond and very responsive, they kept us well informed every step of the way. Couldn't recommend the team more highly!
Kevin · 2 August 2023
★★★★★ 5/5
GoogleVery professional friendly service I would recommend woods to everyone, they kept me up to date with my sale of my house every step and also sent me properties which may have been of interest .
Susan · 22 May 2024
Agent replied · 22 May 2026
Thank-you for your 5* review, its very much appreciated.
★★★★★ 5/5
GoogleWe have always used j w wood as they offer friendly and professional advice and offer excellent service, from first point of contact they are helpful, polite ,very caring and try their very best for you which is why we highly recommend them and wouldn’t waste time using another agent .
Joanne · 22 May 2023
Agent replied · 22 May 2026
That’s a great review Joanne. Repeat business and recommendations are the best compliments we can hope for so thank you for your kind comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
