Kevin Henry Saffron Walden reviews

★★★★★ 5/5

Google

Second time renting through Kevin Henry. The service from Yeliz and Kelly has been great and they have made the move easy yet again. Both have been very punctual responding to quieres and resolved them perfectly.

Elliot · 17 June 2023

★★★★★ 1/5

Google

Me and my partner showed up to a flat viewing which was supposed to take place at 1:15pm. We arrived 25 minutes before the viewing which was fine, however, when it got to 1:15, there was no sign of anyone to show us around the flat. To make a long story short, we waited until 2pm, so 45 minutes after we were due to view the flat. During this time, my parter called Kevin Henry 8 times, and was sent to voicemail every time. We tried buzzing the door 2 or 3 times, which lead to nothing. We messaged the person who had sent us a video of the flat yesterday, which they had seen, but didn't respond to us. We were completely left in the dark in this situation. My partner took time out of her work to arrange the viewing and I find it completely unnaceptable that there was no point in doing so in the end. After reading some of the other reviews for Kevin Henry, it doesn't come as a surprise to me that nobody turned up to show us around. Many reviews I've seen include people waiting for someody to show us, and even some people being turned away for being 2 minutes late, whereas they don't show up at all. This behaviour is completely unacceptable and disgraceful. I have seen a complete lack of care and responsibility in this situation and I am disgusted and incredibly frustrated. The best part? We tried calling Kevin Henry last year to arrange a viewing of a flat, in which, once again, nobody answered the phone. Whether or not you are understaffed, keep your customers updated with the ongoing situation. If you're going to be late, that's fine. If you need to arrange to show your customers around another day, then fine. If for whatever reason you won't show up then fine, but keep us updated. I wouldn't recommend anybody to go with Kevin Henry for renting or buying a property, the complete lack of care is appauling and is a huge factor for me and I imagine for many other people.

Lightningbolt724 · 20 September 2023

★★★★★ 5/5

Google

Since I arrived in Saffron Walden and started looking for rental houses, I contacted Louise Mooyer of Kevin Henry, and she has helped me in every way she can, every time I have needed help she has offered her help and He has advised me to make everything easier for me. If I have had a problem at home, she has quickly contacted my landlady to solve the problem as soon as possible, I just want to thank you for your professionalism and friendliness with me and my partner, it is not easy to find professionals like you. Thank you very much for everything Louise. Moises and Antonia

Moises · 20 September 2023

★★★★★ 5/5

Google

Yeliz made the rental of my new house so easy she was always avaliable yo answer any questions or queries I had amazing service

John · 18 March 2024

★★★★★ 5/5

Google

Yeliz is absolutely professional and has a very pleasant attitude. She was very helpful with all the queries that I had, and kept me updated at all time.

Seyda · 19 December 2023

★★★★★ 5/5

Google

Nicole Kemp was my point of contact at Kevin Henry and she was brilliant. Nicole was very responsive, helpful and friendly - would totally recommend.

Jacqui · 17 February 2024

★★★★★ 5/5

Google

Yeliz and the team did a fantastic job of letting our property. Live online in the morning, new tenants viewed and agreed (subject to checks) that afternoon and at the rentals suggested! Couldnt be happier.

Mark · 17 June 2023

★★★★★ 5/5

Google

Kevin Henry have always provided me with a reliable and professional service. Louise has been fantastic in dealing with any issues with the property and always prompt with returning phone calls or emails. Highly recommended.

Andrew · 17 June 2023

★★★★★ 5/5

Google

Yeliz was very helpful and efficient throughout the whole process

Chris · 17 October 2024

★★★★★ 5/5

Google

I have been looking for a property to rent in Cambridgeshire for over a month and it was so difficult because of my schedule and the distance from my current address. Until I came across Yeliz from Kevin Henry. She empathised with my difficulties and went out of her way to make things so much easier for me with viewings and applying and everything else that is necessary. She is super nice and understanding, responds promptly to all messages and acts quickly to save you from disappointments, and best of all she has real kindness. She really is a lifesaver, I don't know what endless trouble I would have had to go through but for her, I am so grateful to her and I definitely feel that I owe her so, so much! After 6 weeks of house-hunting without success due to my schedule and distance, she came like an angel and at last things are working out for me. Huge relief for sure and 10 out of 10 for Yeliz, with a million thanks to her!

Mar · 22 July 2023

★★★★★ 5/5

Google

Friendly and professional service from all at Kevin Henry but especially Lauren for all her reassurance and hard work chasing solicitors, keeping me updated and making the whole buying process so much easier.

Emma · 17 June 2023

★★★★★ 5/5

Google

Very helpful in arranging viewings remotely (we lived on the other side of the country) and Chase was particularly helpful in getting all of the paperwork completed on time. Very happy with our new flat and hope that the excellent service we got in the run up to move in continues now our tenancy has begun!

Gareth · 18 June 2019

★★★★★ 5/5

Google

When my boiler broke down, I reached out to the team and they dispatched an engineer immediately. I'm really impressed with how Chavez Pittsburgh prioritized the repair and got it resolved so quickly. All if this was closed in half a day. Excellent service and Thank you very much.

Vinod · 16 January 2026

★★★★★ 5/5

Google

The service I've received from Kevin Henry has always been professional. Chloe is excellent at responding to emails/telephone calls; actions things straight away and keeps you updated, which is so reassuring. Louise is exceptional. They provide a personal service which is so important and it is something I value.PositiveProfessionalism

Heather · 17 June 2021

★★★★★ 5/5

Google

I have been dealing with Kevin Henry now for a number of years with regards, to sales , and lettings the latter now making up most of my business. And wether in business or on a personal basis I must admit they are one company that strives to stand out as an individual one who’s integrity and professionalism keep me at ease knowing that the personal service you would receive from either sales from Sue Johns to lettings where one can rely on near family service from the team Kelly Bishop, Chase ,Chloe and not forgetting Louise Moyer all of which make a great team, if anyone wishes to place there trust in them for all there property needs they can rest assured they will do the upmost best for either tenants or landlords. Graham Carter Carter Residential.

Graham · 17 June 2023

★★★★★ 5/5

Google

It is my second experience with Kevin Henry and everything was great. I have seen and booked many houses in the last couple of months with different agencies and agents but, by far, with Yeliz Duru I have had the best experience. He was very helpful, empathetic to our needs with a pro attitude. Answer to all our questions, take care of everything and make the whole process very quick and easy. They take out all our stress and we really appreciate their work. I would definitely recommend to anybody and for sure in the future I will go only with them.

Mihai · 17 June 2023

★★★★★ 5/5

Google

We have just arranged a 12 month let through Kevin Henry and would like to thank both Kelly and Yeliz for all their efforts in finding us the right tenant. They have both played a pivotal role in finding us our tenant and once we had received an offer they ensured that the tenants could take up tenancy without any delay. We have been kept well informed throughout the marketing process and they have always answered any queries promptly. Thank you, Kelly, and Yeliz! Chris and Geoff Hayes

Christine · 17 June 2023

★★★★★ 5/5

Google

I used Kevin Henry to buy my property and the service was 5 star, great communication all the time so I was always up to date with everything. The property is being let through them and within three weeks of completion they had found a tenant for me who is going to move in. Being new to renting a property, I relied on them completely to guide me through the refurbishment of the property and everything else connected, which they did brilliantly. Again, great communication with Lettings team and I was up to date all throughout the process. I cannot recommend them highly enough, 10 stars should be awarded. Thank you so much for the sterling service you provided.

Lorraine · 17 June 2023

★★★★★ 5/5

Google

I am pleased to say that Kevin Henry is highly experienced in the business of letting and selling of properties with its experienced staff. I hereby, commend Yeliz Duru, the Letting Negotiator, handling the property I want to let for being timely with information flow between the landlord, the company and I. Her diligence and manner of assuaging clients worries about renting apartments timely is worth emulating. I want to commend and urge her to continue to soar. My humble advice is that she maintains the team spirit that exists in the company as she works with Mrs Kelly Bishop and other staffers. Ride high, Kevin Henry!!!

Peter · 17 June 2023

★★★★★ 5/5

Google

Yeliz was extremely professional,polite and helpful throughout my dealings with her at Kevin Henry. Her efficiency enabled the smooth processing of producing my tenancy agreement in a speedy and effective manner.

Kate · 17 June 2023

★★★★★ 5/5

Google

Amazing services! Efficient, professional and friendly! Highly recommend. Everyone knows that moving house is a very stressful and full on process but our agent Anthony went above and beyond to make sure our experience was as smooth as possible. Thank you!

Dani · 17 June 2022

★★★★★ 5/5

Google

This is my third tenant Kevin Henry Lettings have found for me. Kelly and the team have found my latest tenant within a short period of time. I have also received excellent help and support throughout the process. Thank youPositiveResponsiveness, Professionalism

Andrea · 17 June 2022

★★★★★ 5/5

Google

I am delighted with the experience of dealing with Kevin Henry. Yeliz and Ellie have been professional and efficient in their dealings with our tenants and us, and made the takeover of management of our property as seamless as possible.

Cathy · 16 March 2026

★★★★★ 5/5

Google

A small issue arose with the property which was reported, Louise was on hand and quickly arranged for the appropriate trade to come and resolve the problem, she followed up to check all was well and whether any further action was needed. Thank you Louise.PositiveQuality, Professionalism

Gill · 25 August 2021