Trusted Agent profile · Saffron Walden
★★★★★
401 reviews across 1 platform
1 Market Street, Saffron Walden, CB10 1JB
Kevin Henry's office in Saffron Walden, at 1 Market Street, is rated 4.7 out of 5 across 401 reviews on 1 platform, including 401 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Kevin Henry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Saffron Walden.
Every review we hold for the Saffron Walden office, from every platform, shown as written. First names only.
5/5
GoogleWould highly recommend. Nicole was so lovely and helpful, with great communication and advice for when I was looking to buy a home. Also a big thank you to Andrew and all his advice. What a great team!
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Nicole and Andrew.
5/5
GoogleWould highly recommend. Nicole was so lovely and helpful, with great communication and advice for when I was looking to buy a home. Also a big thank you to Andrew and all his advice. What a great team!
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Nicole and Andrew.
5/5
GoogleNicole, Sue and Phil were really helpful throughout the whole process. Would recommend anyone to use these agents.
5/5
GoogleSaffron Chlapik has been helping us for a brief period but has been extremely helpful and responsive, I would definetely work with them again, thank you
1/5
GoogleAvoid Them if You're a Tenant! Kevin Henry (KH) estate agents prioritize landlords over tenants. They will even wait for landlords to wake up past 9:30 AM before contacting them, but they won't hesitate to call you as early as 8:00 AM to sign a contract. Here are a few experiences worth sharing: Pressure to Overbid: KH agents often encourage you to offer more rent than what's advertised in order to secure the property. This seems to be a core part of their mission, to support landlords at the expense of tenants. Poor Handling of Maintenance Issues: It took over two months to convince them that there wasn’t enough space under the kitchen countertop for a washing machine. Neither KH nor the landlords seemed to care. Eventually, they sent the original contractor, who confirmed that he had warned them about the space issue when the kitchen was first fitted. They just wanted to get the next tenant in as quickly as possible! Unfair Rent Increases: Rent increases are communicated before the contract ends, but these increases don't reflect any improvement in service. When you try to negotiate or ask questions about the renewal, you may be met with threats to terminate the contract if it's not signed by the end of the day. Unreasonable Checkout Charges: During the checkout process, we were charged for two issues: a superficial carpet burn (about the size of a small computer mouse) and tarnished rings on one of the four cooking zones. We accepted responsibility for the carpet burn and were willing to pay for its repair. However, KH decided to charge us for replacing the entire living room carpet and installing a new induction hob. Since they already had the deposit, they felt free to overcharge. After failed negotiations with KH, we raised a dispute through the Deposit Protection Scheme. Based on the evidence we provided, the scheme concluded that both issues only required minor repairs/cleaning. After about four months, we received £870 back from our £1050 deposit, much more than KH initially offered. If you find yourself in a similar situation with KH or any other estate agent, I strongly recommend raising a dispute with deposit protection agencies, they make decisions based on evidence. Happy to share more info if that helps.
Good Afternoon, we are sorry to receive your review. We understand that this dispute was closed with the Deposit Protection Scheme in February of this year following the tenancy ending in November 2023 however if you would like to have a further discussion please contact the branch at saffronwaldenlet@kevinhenry.co.uk
5/5
GoogleYeliz and Ellie were both awesome from viewing up until moving in. It was stress free. ⭐️
5/5
GoogleThank you to Eva from KH saffron Walden. Super helpful and saved my day of getting locked out. Came straight over after I called and let me 10 mins after picking up the phone. You’re a star!
Thank you for taking the time to leave us a kind review. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Eva.
5/5
GoogleThank you Kevin Henry for your professionalism, promptitude and support at all time and in any situation. Thank you Chloe and Louise for being here for us whenever in need. Best agency ever. Keep up the good work and making us feel like in a family. Thank you to your contractors ( thank you Simon for your good job you did at the property). Stay safe all :)
Thank you for your review RoxyGeorge
5/5
GoogleI Found the perfect project property for myself via KH- Needing to quickly sell my own property, KH wasted no time in assisting with Marketing appointments and finding a buyer within a very short time scale. Sue and the rest of the team (Katy & Andrew) acted in a reliant, expedient mannerism liaising with solicitors on all sides ensuring I could move into my new home in time for Christmas.
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Sue, Katy and Andrew.
5/5
GoogleI have just recently transferred the letting of my home to Kevin Henry, while I am out of the country and my current tenant had left. The transfer was seamless and everyone was extremely helpful. Chloe Buckler was wonderful in arranging for the redecoration and refurbishment of my home. I cannot thank her enough as it can be difficult to coordinate from "across the pond"! Thanking you all at Kevin Henry
Good morning Hilary, thank you for taking the time to leave us such a kind review. We really value our customers feedback so we are delighted to hear that Chloe and the team were all extremely helpful. It has been our absolute pleasure in assisting you.
5/5
GoogleKelly and Loren both did a wonderful job in finding us a house to rent. As we were returning to the Uk after some years away, they had to work extra hard to find solutions and process our tenancy requirements. We appreciated their support and efficiency. Everything was done within the week and we are now happily moved in.PositiveResponsiveness, Professionalism
Thank you so much for leaving us your lovely review Evan
5/5
GoogleYeliz has been very helpful finding a tenant for our property. All the team are extremely professional but considerate and friendly. Very happy with our service.
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Yeliz.
5/5
GoogleA seamless experience from start to finish with Yeliz from Kevin Henry. V professional and kept me up to date with everything I needed to know. Process was super quick and within the space of a week I am now the proud renter of a beautiful home :)
We hope you are very happy in your new home Paris. Thank you for leaving us your review, it was our pleasure to help!
5/5
GoogleWe really like our house and are very happy with it now, Yeliz was excellent in finding us a suitiable place. Whatever maintenance issues we did have were efficiently and effectively resolved by Joe Barry. Good honest local agents.
Good afternoon, thank you for taking the time to leave us a kind review, we're very pleased to hear you are happy with your house and that you received a 5 star service from the team. Wishing you all the best in your new home.
5/5
GoogleWe moved into our flat in December 2020 thanks to the professional assistance from Kevin Henry. We were in contact with George Root from our first enquiry until our move-in date and he was always enthusiastic, helpful and quick to respond. In the six years of living in rented accommodation, George was the best lettings agent we have ever encountered. Thank you!PositiveResponsiveness, Quality, Professionalism
Hello Isobel, thank you so much for your kind words and lovely review. We're thrilled to hear how happy you are with the excellent service you received from George and hope you are enjoying living in your home :)
5/5
GoogleYeliz has been a great help to me and my mate moving in, with fast responses and helpful information
5/5
GooglePhil was a great help when purchasing our new home. He was always on hand to answer any questions we had and was very quick to respond. He was even there on our moving day to welcome us to our new home and make sure we were happy with everything. Would highly recommendPositiveResponsiveness, Professionalism
Thank you so much for leaving us your review Liam. We are so pleased to hear that you would recommend Kevin Henry and hope you are happy in your new home
5/5
GoogleLouise is our property manager at Kevin Henry. Having dealt with Louise for a while now I have always found her extremely professional, supportive and deals with any situation or problem regarding our rental property, efficiently and effectively. As we don’t live nearby Louise certainly gives us peace of mind .PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for leaving us your kind review Helen
5/5
GoogleI contacted the agency via Zoopla. I was quickly put in touch with Yeliz Duru, who was courteous and responsive. Everything was done quickly and professionally. I highly recommend this agency and Yeliz. There's also the option of doing everything digitally, which is very practical.
Good morning Adam, thank you for taking the time to leave us a kind review and recommendation. We really value our customers feedback so we're delighted to hear that you received a 5 star service from Yeliz.
5/5
GoogleI had the pleasure of working with Yeliz to rent out my flat and I cannot speak highly enough of the exceptional service and dedication she provided throughout the entire process. Yeliz`s professionalism, expertise, and attention to detail were truly impressive and made the experience seamless and stress free for me as a landlord. Yeliz`s communication skills were outstanding, as she kept me informed at every stage of the process and promptly addressed and questions or concerns I had. Thank you, Yeliz, for your outstanding performance and for making the rental process a positive and successful experience.
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Yeliz.
5/5
GoogleReece was really helpful in helping us to rent our property, thank you to him and the team at Kevin Henry!
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Reece and the team.
1/5
GoogleI had a very frustrating experience with Kevin Henry. At first, they promised one thing, but later changed their story completely. They wasted several days of our time with false hopes and unclear communication. Instead of being transparent and professional, they gave us misleading information and delayed the process unnecessarily. I would not recommend working with them if you’re looking for reliable and honest service.
Thank you for your feedback. We are sorry to hear about your experience. While certain aspects of the situation may have been beyond our control, we are always here to listen and address any concerns you may have. If you’d like to discuss this matter further, please don’t hesitate to contact our team at saffronwaldenlet@kevinhenry.co.uk
5/5
GoogleYeliz has been amazing.
5/5
GoogleI needed to find somewhere suitable to move to for myself and my 5 year old. 10 days from viewing the property to moving in. All the team were very helpful and efficient and Chelsea went above and beyond to get things sorted.
Thank you so much for leaving us your lovely review Emma, we really appreciate it :)
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Tell us what you need and we'll put you in touch. Kevin Henry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Saffron Walden.
