Every review we hold for the Saffron Walden office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI had a very frustrating experience with Kevin Henry.
At first, they promised one thing, but later changed their story completely. They wasted several days of our time with false hopes and unclear communication. Instead of being transparent and professional, they gave us misleading information and delayed the process unnecessarily. I would not recommend working with them if you’re looking for reliable and honest service.
Saba · 3 December 2024
Agent replied · 10 December 2024
Thank you for your feedback. We are sorry to hear about your experience. While certain aspects of the situation may have been beyond our control, we are always here to listen and address any concerns you may have. If you’d like to discuss this matter further, please don’t hesitate to contact our team at saffronwaldenlet@kevinhenry.co.uk
★★★★★ 5/5
GoogleI needed to find somewhere suitable to move to for myself and my 5 year old. 10 days from viewing the property to moving in. All the team were very helpful and efficient and Chelsea went above and beyond to get things sorted.
Emma · 17 June 2023
Agent replied · 16 June 2024
Thank you so much for leaving us your lovely review Emma, we really appreciate it :)
★★★★★ 5/5
GoogleWe rented a place in Saffron Walden through Kevin Henry this year before buying our own home. We had a great experience with all the staff there, especially Louise and Cameron who were very responsive, efficient and helpful throughout the tenancy. We recommend!
Lyndall · 17 June 2023
Agent replied · 16 June 2024
Thank you for leaving us your kind review Lyndall and for your recommendation - we are more than happy to help!
★★★★★ 5/5
GoogleThe staff, in particular Yeliz, were incredibly helpful in finding us a wonderful property right in the middle of Saffron Walden. Nothing was too much trouble for Yeliz and we were moved in two weeks after we started looking.
Kevin · 20 September 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Yeliz.
★★★★★ 5/5
GoogleI found Kevin Henry personnel to be enthusiastic, encouraging and informative from the start. As things progressed, Lauren took over from Kelly; both were good communicators and showed a good understanding of what was needed for the property to be let. Lauren was pleasant and efficient in finding an excellent match in this new tenant. I'd recommend.PositiveResponsiveness, Professionalism
Rosemary · 25 August 2021
Agent replied · 16 June 2024
Thank you for leaving us your lovely review Rosemary. We really appreciate your kind words and are delighted to hear how happy you are with the excellent service provided by Kelly and Lauren :)
★★★★★ 4/5
GoogleYeliz was an amazing help when we wanted to rent our house out at short notice. She went above and beyond to support us and was always contactable. I would highly recommend.
Izzy · 17 February 2024
Agent replied · 16 June 2024
Thank you for your review and recommendation, we really appreciate your kind words and were more than happy to help!
★★★★★ 5/5
GoogleWe've been in our flat in Cambridge for almost 9 months now and Louise has been a brilliant contact for trying to sort any maintenance issues or repairs that have been needed! Always super friendly on the phone and happy to help!
Theo · 17 June 2023
Agent replied · 16 June 2024
Thank you for your kind review Theo :)
★★★★★ 5/5
GoogleReally helpful estate agents - especially Yeliz. She was extremely helpful with finding a place and going through the application process - it was one of the smoothest tenancy application processes I've been through.
Emma-Elizabeth · 19 December 2023
Agent replied · 16 June 2024
Thank you for taking the time to give a kind review, we really appreciate your feedback.
★★★★★ 4/5
GoogleLouise and the team have been brilliant in dealing with any problems I have had in the past 2 years with the house that I rent. Everything is always sorted as soon as possible and would highly recommend them for renting
Mark · 17 June 2023
Agent replied · 16 June 2024
Thank you for leaving us your review Mark. We really appreciate your kind words and recommendation.
★★★★★ 5/5
GoogleI found Louise really helpful after moving into our rented property. She was quick to address any issues that arose, as well as very friendly and reassuring. Prior to the rental agreement being signed, Lauren was very patient with numerous questions I had, also facilitating an additional viewing to measure up.
Claire · 17 June 2022
Agent replied · 16 June 2024
Thank you so much for leaving us your lovely review Claire
★★★★★ 5/5
GoogleWe had a great experience with Yeliz and Ellie during our recent rental process. They were both very helpful throughout and made everything run smoothly. Communication was excellent and they were always very prompt with replies, which made the whole process much less stressful. Thank you both for your help!
Stephanie · 16 March 2026
★★★★★ 5/5
GoogleWe had a really positive experience with Kevin Henry letting agents. George went above and beyond to accommodate our wishes every step of the way. He was kind, friendly and responsive. It really shone through how good the service was compared to letting agents from other companies we have previously dealt with. Totally recommend!PositiveResponsiveness, Professionalism
Alice · 25 August 2021
Agent replied · 16 June 2024
Good afternoon Alice, thank you for your lovely review. It's great to hear how well your experience with our lettings team went and really appreciate your feedback!
★★★★★ 5/5
GoogleI can't recommend Kevin Henry enough, Eva was professional, patient and a delight to work with.
Stephen · 10 October 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Eva.
★★★★★ 5/5
GoogleBig thank you to Reece at Kevin Henry who has just helped me rent my first property. He has been fantastic and professional throughout.
Olivia · 26 May 2024
Agent replied · 16 June 2024
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Reece.
★★★★★ 5/5
GoogleLauren was an absolute pleasure to deal with as a buyer. She responded promptly to enquiries and always kept us up to date on how our purchase was progressing. She is a real asset to the Kevin Henry team.
Caroline · 17 June 2023
Agent replied · 16 June 2024
Thank you for your lovely review Caroline, we are always happy to help :)
★★★★★ 5/5
GoogleYeliz is absolutely lovely! Very professional and helpful. Kept us reassured and answered all the questions we had along the way keeping us feeling we were in good hands.
Thank you kevin Henry :)
Melissa · 20 October 2023
Agent replied · 16 June 2024
Thank you for taking the time to give a kind review, we really appreciate your feedback.
★★★★★ 5/5
GoogleJoe Barry has been very helpful, with prompt communication and acting efficiently for us. Thank you.
Camilla · 24 September 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Joe.
★★★★★ 5/5
GoogleGreat service - A few problems developed with the sale - they kept in regular contact with the buyers and our tenants to resolve issues effectively and keep the sale progressing. Excellent communication with our solicitors too , and gave us regular updates. Thank you Lauren and Sue!
Paula · 17 June 2022
Agent replied · 16 June 2024
Thank you so much for leaving us your review Paula- we were happy to help!
★★★★★ 5/5
GoogleWe have completed our sale through Kevin Henry today. Sue Johns has been exceptional, supportive and understanding throughout the process considering our circumstances being abroad and going through all of this from the distance. We are very grateful and would recommend Kevin Henry without hesitation. Thank you Sue and the team.PositiveResponsiveness, Quality, Professionalism, Value
Elena · 17 June 2021
Agent replied · 16 June 2024
Hello Elena, thank you for your review and congratulations with the recent completion. We really appreciate your recommendation and are so pleased to hear how happy you are with the service you received from Sue and the team :)
★★★★★ 5/5
GoogleI would like to say, kevin Henry at Saffron Walden are very friendly and extremely helpful. Lauren went above and beyond the call of duty. A big “Thank You” to you all. I can’t recommend them enough.
Annie · 17 June 2023
Agent replied · 16 June 2024
Thank you so much for your kind review Annie :)
★★★★★ 5/5
GoogleI cannot say how much Louise Mooyer from Kevin Henry has improved our whole moving and renting experience. The communication was excellent throughout, prompt, professional and really helped navigating the stressful process of vacating and renting a new property. Thank you, really exceptional service
Skye · 2 April 2026
★★★★★ 5/5
GoogleWe have just signed a contract to stay in our rented property a further year.
Our property manager Chloe Buckler is always very responsive in a timely manner. Polite and helpful in anything we ask whether than be regarding tenancy or maintenance issues.
Very happy with the service. We love our property.PositiveResponsiveness, Professionalism
Alice · 17 June 2021
Agent replied · 16 June 2024
Thank you for your lovely review Alice. We are delighted to hear how happy you are with Chloe's excellent service and that you are happy in your property :)
★★★★★ 5/5
GoogleHaving originally bought our house with Kevin Henry, we happily instructed them to sell. Sue and the team were fantastic from instruction to completion - they had our house online within a week and we accepted an offer two weeks later after a very well organised open day. We would definitely recommend Kevin Henry.PositiveResponsiveness, Quality, Professionalism, Value
Oliver · 17 June 2020
Agent replied · 16 June 2024
Good morning Oliver, thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we are delighted to hear that Sue and the team provided a fantastic service.
★★★★★ 5/5
GoogleKevin Henry were brilliant, super speedy in arranging my, what felt like an effortless Yeliz was very responsive to any queries I had and kept me updated at all times. Would definitely use again 👍🏻 …
Bill · 17 June 2023
Agent replied · 16 June 2024
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Yeliz.
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