Every review we hold for the Saffron Walden office, from every platform, shown as written. First names only.
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5/5
GoogleNick came to value our late motherβs property and was very professional but empathetic in these difficult circumstances. We have had regular feedback and advice from various agents in the office including Nick, Lauren and Nicole all of whom have given a lot of time and support throughout the process of selling. I would highly recommend them.
Suzanne Β· 17 May 2024
Agent replied Β· 16 June 2024
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Nick, Lauren and Nicole.
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5/5
GoogleLouise Mooyer is always attentive. Quick to respond to any queries and ensures action if required. Cracking experience so far. Thank you!PositiveResponsiveness, Professionalism
Scott Β· 17 June 2023
Agent replied Β· 16 June 2024
Thank you for leaving us 5 stars Scott π β¦
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5/5
GoogleChelsea was a huge help from start to finish! She made finding a new home and getting settled an absolute breeze. Thank you
Seb Β· 17 June 2023
Agent replied Β· 16 June 2024
Thank you for leaving us your kind review Seb :)
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5/5
GoogleSue Johns was an absolute star! Without her care and attention I doubt this purchase would have gone through. Canβt thank her enough
Dan Β· 17 June 2023
Agent replied Β· 16 June 2024
Morning Dan, thank you so much for taking the time to leave us a kind review. We really value our customers feedback so we're delighted to hear that Sue provided you with a 5 star service.
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5/5
GoogleWe have just rented our new property from Yeliz from Kevin Henry and the service we received has been amazing and we cant thank her enough for all her support with sorting out our new home we cant wait to move in on Friday. Thanks for all your help with making it a smooth journey. We did only get a week and 3 days to sign contracts and move in lol.
Jennie Β· 17 June 2023
Agent replied Β· 16 June 2024
Good morning Jennie, thank you so much for taking the time to leave us such a kind review. We're delighted to hear that Yeliz provided you with an amazing service - wishing you all the best in your new home!
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5/5
GoogleCompany is really helpful and professional especially Yeliz deal with everything and make every step easy for me. Thank you π β¦
Mustafa Β· 17 June 2023
Agent replied Β· 16 June 2024
Hi Mustafa, thankyou so much for taking the time to leave us a kind review. We're delighted to hear that Yeliz provided you with a 5 star service.
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5/5
GoogleOur agent, Miles has been helpful and understanding throughout, with exceptional customer service. Personally my best experience letting by a country mile!
Ben Β· 17 June 2023
Agent replied Β· 16 June 2024
We are delighted to hear this Ben. Thank you so much for leaving us your kind review.
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5/5
GoogleKevin Henry has provided with us an excellent service purchasing our house, especially Lauren.
Attentive, informative and friendly. Couldnβt ask for more!
Rohan Β· 17 June 2023
Agent replied Β· 16 June 2024
Thank you so much for leaving your review Rohan and for your kind words :)
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5/5
GoogleI have used Kevin Henry for letting my property for the last ten years, Kelly and Lauren understand that an unlet property is not providing income, they were so responsive and pro-active right from the start of the previous tenants notice period, communication has been amazing with immediate updates of all viewings including feedbacks, the property was tenanted again very quickly with all due diligence carried out. I always have been and continue to be very impressed with the professionality and quality of their service. Thank you,
Andrew Β· 17 June 2022
Agent replied Β· 16 June 2024
Thank you so much for your kind words and for leaving us your review Andrew- we really appreciate it
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5/5
GoogleWe sold our flat through Kevin Henry recently and were really impressed from start to finish the team were always available to assist.
Even though the team as whole were great one member of their team (Lauren Cook) was truly fantastic ! She was quick to respond to emails/phone calls always chased for further info if needed from solicitors or buyer nothing was too much trouble and she kept me sane throughout :) will definitely use them again thank you.PositiveResponsiveness, Professionalism
Rachel Β· 17 June 2022
Agent replied Β· 16 June 2024
Thank you so much for leaving us your lovely review Rachel. We really appreciate your recommendation :)
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5/5
GoogleLauren, Sue and Murray have provided a wonderful service, and indeed the whole Kevin Henry team are a joy to deal with. I have both bought and sold my property through them and in spite of many complexities and issues in both processes, they were always helpful, positive and professional. I would not hesitate to recommend them most highly and my only regret is that by moving out of the area, I can't use them for my next house purchase.
Andrew Β· 17 June 2022
Agent replied Β· 16 June 2024
Thank you for your wonderful review Andrew and for your kind words. It was our pleasure to help! We hope you are very happy in your new home and really appreciate your recommendation :)
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5/5
GoogleProfessional, responsive and all-round a very high standard of service in our recent property purchase. Many thanks to Murray and Sue.
John Β· 17 June 2023
Agent replied Β· 16 June 2024
Thank you for your kind words John, we were more than happy to help :)
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5/5
GoogleGreat service from Kevin Henry. Sue Cullen was a great help throughout the process, with regular updates. Thank you very much!
Chris Β· 17 June 2023
Agent replied Β· 16 June 2024
You're very welcome Chris. Thank you for leaving us your kind review.
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5/5
GoogleWe would like to thank Kelly and Lauren for their help in securing our rental. They were extremely professional, friendly and helpful throughout and enabled everything to run smoothlyPositiveResponsiveness, Quality, Professionalism
David Β· 17 June 2022
Agent replied Β· 16 June 2024
Thank you so much for leaving us your kind review David. We hope you are happy in your new home
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5/5
GoogleBeing a first time landlord is pretty stressful, the lettings department have been super friendly in answering any questions I may have. Kelly is my property manager and she has been great, she acted quickly and efficiently when a problem arose and kept me in the loop. I have had my first interim report which was thorough and detailed about the upkeep of my flat. Thanks again Kelly and team for looking after everything for me!
Liz Β· 18 June 2019
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5/5
GoogleThank you to Louise Mooyer for making my end of tenure experience stress and hassle free. Sean
Sean Β· 20 September 2023
Agent replied Β· 16 June 2024
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Louise.
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5/5
GoogleWas helped to find a rental property very quickly thanks to Yeliz, viewings and application process all smooth and efficient.
Jamie Β· 17 June 2023
Agent replied Β· 16 June 2024
Thank you for taking the time to leave us your review Jamie. We are more than happy to help :)
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5/5
GoogleKelly was very efficient and found us some lovely short term tenants exactly as we asked for. Thank you Kelly
Elizabeth Β· 17 June 2023
Agent replied Β· 16 June 2024
You're very welcome Elizabeth - thank you for leaving us your lovely review.
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2/5
GoogleI have had a good experience with Kevin Henry but on the final two weeks before completion there has been a problem with the house condition that we are buying and we raised concerns to Kevin Henry staff.
They have stopped relying to our emails and providing basic customer service. This is very sad and confusing. YES! we are not responsible for their agent fee! But we are still a customer of there's. A real shame!PositiveProfessionalism
Lucy Β· 25 August 2022
Agent replied Β· 16 June 2024
Hello Lucy, further to your comments, we did want to help you but, as you had exchanged contracts, it was necessary for you to discuss your issues with your solicitor so advised you accordingly. We do apologise for the inconvenience
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5/5
GoogleYeliz recently helped my wife and I to rent a lovely house in Saffron Walden and we were really pleased with the experience. Yeliz demonstrated professionalism, her communication was prompt, and she effectively carried out the letting process. Yeliz's friendly demeanour made the process enjoyable, and we recommend her and Kevin Henry to those seeking a reliable real estate agent.
Alparslan Β· 19 December 2023
Agent replied Β· 16 June 2024
Thank you for taking the time to give a kind review, we really appreciate your feedback.
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4/5
GoogleAs a landlord with Kevin Henry, Louise Mooyer is in particular very helpful and responsive which is always appreciated.
Stuart Β· 17 June 2023
Agent replied Β· 16 June 2024
Thank you Stuart. Louise is a very valued member of the team :)
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5/5
GoogleExcellent service, I would highly recommend Kevin Henry, I was kept up to date with the sale of our house, any issue, were addressed straight away. Very easy communication and all calls returned in a timely fashion. As we was selling an old listed cottage, I found Sue and her staff to be knowledgeable and guilded me through, what could have been a complicated sale. Thank you.
Jacquie Β· 17 June 2023
Agent replied Β· 16 June 2024
Thank you for taking the time to leave us your lovely review Jacquie, it was our pleasure to help :)
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5/5
GoogleKelly was a joy to deal with. Everything was organized quickly and without issue.
Cameron and Louise are quick to respond and resolved heating issues within 24 hours.PositiveResponsiveness, Professionalism
Lor Β· 17 June 2022
Agent replied Β· 16 June 2024
Thank you so much for leaving us your review Loretta
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5/5
GoogleSuch a fantastic team at Kevin Henry! Kelly Louise and Lauren were fantastic in helping my young family through the process of moving home. Couldn't recommend them more highly.
Chase Β· 17 June 2022
Agent replied Β· 16 June 2024
Thank you so much for leaving us your kind review Chase
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.