Every review we hold for the Ruislip Manor office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJamie Clifford at Lawrence Rand provided an exceptional experience from start to finish. Their expert knowledge of the local market, proactive communication, and outstanding negotiation skills ensured a seamless and successful sale. Jamie's professionalism, attentiveness, and genuine care for their clients made the entire process stress-free and enjoyable. I highly recommend Jamie Clifford to anyone in need of a dedicated and proficient house salesperson.
Shan · 27 February 2024
Agent replied · 25 August 2024
Many thanks for your kind words this means a lot to Jamie and I will ensure I pass this onto the team as well
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleThank you very much Lawrence rand. Special Thanks to Paul and Hayden(5++ star) who made the sale process happen very smoothly at the first place. Both were Always courteous and helpful to solve any kind of questions or issues. Also have to thank your move manager Harry who was so helpful throughout the process to keep everyone notified about each and every step until completion. Lawrence rand have proved to set a very high benchmark standards compared to others in the local market. Well done and thank you.
Gopala · 22 December 2022
Agent replied · 18 October 2023
Many thanks for your kind words this means a lot to the team
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleI am presently selling my property with your Ruislip Manor branch and hopefully completing very soon.
I would normally leave feedback after the event but wanted to express my heartfelt thanks to the above branch.
From agreeing to sign up with LR Ruislip manor, the team have been fantastic. ALL the staff at RM have been above and beyond. No matter who I have had communication with they have been outstanding.
There is one person, Harry Lilley who has kept me going through with the process. He has done everything in his power to support, help, answer my many questions but most of all giving me reassurance when I have felt so overwhelmed. He has always returned calls, emails promptly. He has remained utterly professional at all times but reassured me at every opportunity. As you are aware selling/buying a property truly is up there as one of the most stressful things you will do. Harry has been and remains my saviour.
Your RM team are a absolutely credit to your company and I felt I had to give them the credit they so deserve.
Nicky · 22 November 2022
Agent replied · 18 October 2023
Dear Nicky
Many thanks for your amazing feedback this means so much to the lawrence rand team and also to Harry.
I will ensure this is all passed over to them
Kind regards
Peter Lawrence
Director
★★★★★ 1/5
GoogleEdit.
One star is even too much!
We were looking for a house to rent.
Went to view a property and then place the offer. Next morning Breydon call me to tell me the landlord had accepted our offer. He sent me a link to pay the holding deposit. I had tried for 20 minutes to pay it but the link they sent to me wasn't working and kept saying "sorry technical issues". After 30 min I received an email (neither a phone call) saying my offer had been cancelled.
So I called them to understand what was happening and the lady who aswered the phone said " sorry the market is quick, we had another offer."
Excuse me? The market is quick? Is this what this lady is paid for? For saying the market is quick?
Breydon didn't even tried to apologize but as I understood later on he doesn't have an honour to worry about.
They were cruel and wasted our time.
I already had a call and an email confirming that the house was ours! Breydon said: the landlord is happy with the dog.
If you have an honour you don't say to other people that a house is still available if you have just given it to someone else. I didn't even had the time and the means to pay the holding deposit!
You say that you are pet lovers. If you really were you would have known how much stuggle we have in renting a house, so you should have helped us because we had every right to rent that house first.
Now you are saying that the landlord went for other tenants because of the dog. Besides the fact that I think it is illegal to reject someone just because they have a pet ( I am going to investigate it with a lawyer) when I asked Breydon if it was because of the dog he said " No absolutely not".
So here another proof that this is not a trustworthy agency. The owner says a thing the employee denies it.
Where is the truth?
As I told Rebecca, this agency made my family waste our time and made every tenants's nightmare comes true: be homeless.
Now my choice is either to abandon my dog on the street or to go and live under a bridge.
We even offered a higher rent and Breydon neither told it to the landlord! Breydon chose not to give us a chance. Not the landlord.
Rebecca wrote to me " it's not fair you accusing me".
How in the earth you dare using the word FAIR to someone you have just cheated!
Mary · 14 November 2022
Agent replied · 18 October 2023
Dear Mary,
Many thanks for your review and i have already conducted an investigation into this.
I have spoken to our lettings team and it was the landlord that decided to change there mind and select another tenant based on not having a Dog.
I know this is extermly frustrating but i want to make sure this isnt our decision we are all pet lovers here and most of the team has dogs
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleWe are just in process of the house sale and I can't thank Lawrence Rand (LR) enough. Normally, I would not write reviews before sale is completed but Jamie (senior) is so amazing that I have no other option but to leave an early one. From the moment Jamie came to see us everything was perfect. He knew Eastcote market well and comparing to other agens that I contacted in Eastote there was no mind games, or play. Jamie is cheeky and funny and that really helped us when things got crazy. All other staff are exceptional too so big thank you to them as well. Fingers crossed that all works well for us but no matter what, there is only one estate agent for us! THANK YOU LR!
Nada · 18 October 2022
Agent replied · 18 October 2023
Dear Nada, many thanks for your kind words this means so much to the team and Jamie
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleLawrence Rand are an amazing company who really give back to the community. They offered a number of local small companies the chance to be interviewed by Peter Rand to raise their profile locally. I was lucky enough that my company My Dream Party Shop was chosen and I had a great time filming with the team. The interview video was shared on their Facebook and Instagram platforms, with their mailing list and was added to the Community page on their website. I should also mention the lovely Laura who was so helpful and kind advising me ahead of the film shoot. I am so grateful for the opportunity that they have given me and cannot rave about what a delightful team they are and how kind they are to think about raising other small local businesses up in this way.
Suzanne · 18 October 2022
Agent replied · 18 October 2023
You have an amazing Buiness and congratulations
We love supporting our community
Kind regards
Peter Lawrence
★★★★★ 5/5
GoogleLawrence Rand recently sold my flat for me and I can't recommend them highly enough. Alec and Jess (and Graham, before he left) were so helpful, efficient and an absolute pleasure to deal with (such nice people too!). Nothing was too much trouble and they kept me informed every step of the way. The sale itself went very smoothly; the problem I had was getting rotten tenants out when they decided not to leave at the end of the tenancy. The letting agent was no help at all (don't use Elliott & Co!) but Alec and Jess kept in touch with the buyer about these issues and developed a good rapport with us both.
Alec & Jess - THANK YOU!! You've been GREAT!!
Mrs · 18 October 2022
Agent replied · 18 October 2023
Many thanks for your kind words and we all wish you all the best for the future
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleI can’t thank Lawrence Rand enough!
Through a complicated process, Jamie Clifford has been amazing at dealing with all issues quickly and professionally.
I have found him to be an exceptionally proficient individual who knows his stuff .
He is helpful, very responsive and has the ability to explain products in a clear and concise manner - which ultimately would help the client in better decision making.
He kept me updated the whole time and always happy to answer my questions.
I would highly recommend him to anyone.
Many thanks again!
Abdessamad · 18 October 2022
Agent replied · 18 October 2023
Many thanks for you 5 star review, this means a lot to jamie and the team.
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleFinding a place to rent this summer was very stressful and a lot of it was because most letting agencies wouldn't even return our calls or follow up with anything, wasting a lot of our time and making us lose viewings.
We were however very glad that the home we ended up renting had Lawrence Rand as their letting agent - as they were nothing like that, and we noticed it from the very first phone call.
Harry and Mandeep were both very nice and made the process seamless for us; we are very thankful to them. My partner and I highly recommend Lawrence Rand!
Fabio · 18 October 2022
Agent replied · 18 October 2023
Dear Fabio,
Many thanks for your kind review on the lettings team and I will ensure this is passed on,
We all wish you the best for the future
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleMy experience with Lawrence Rand agent especially Harry Tibbey was superb and excellent.
This was the best agent in London Borough of Hillingdon that I came across to during my house hunting as their customer services were top notch and second to none.
Harry made sure all my needs were met having relocated from abroad to work in the UK. He was very open, trustworthy, helpful and went the extra mile for me to ensure the letting process was smooth. His communication skills were excellent and very rare in the market these days as compared to previous agents that I approached earlier.
I will highly recommend Lawrence Rand because of their professionalism and I am sure we will do more business together in the future.
Well done Team Lawrence Rand. I salute you all for giving Harry the enabling environment and resources to meet my needs.
Best wishes,
Ryder
Ryder · 18 October 2022
Agent replied · 18 October 2023
Dear Ryder
Many thanks for this in depth review on harry and the lettings team
This means so much and we all wish you the best for the future
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleWe have just bought our first home in the UK with Lawrence Rand, and Jamie Clifford has been amazing. We viewed a lot of properties with Jamie C and he was always on time, and very knowledgeable about the properties.
There was a slight delay with getting the mortgage, and Jamie was again very supportive, and never added undue pressure on us.
I highly recommend Lawrence Rand, and Jamie.
Geraldine · 18 September 2023
Agent replied · 18 October 2023
Dear Geraldine
Many thanks for your kind review and I will ensure this is passed over to Jamie.
We all wish you the best for the future
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleOutsatnding service from sale to completion, my gratitude to Paul and all the staff . It was a great pleasure meeting you all . Many thanks Shahid
Shahid · 14 July 2025
Agent replied · 14 April 2026
Dear Shahid
Thank you for your kind words and I will ensure Paul and the team get this.
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleI contacted Mandeep at Lawrence Rand out of desperation due to poor service from a different agency in the area. From the very first email I sent she has been incredibly helpful and has gone very far out of her way to assist me. With my previous tenant ending up making life just about as difficult as possible for me, Mandeep managed to resolve all the issues with a calm and grace that is very impressive. Amongst other thing she arranged for a cleaner at very short notice, had extra keys cut personally, arranged for the decorators to repaint the property in no time at all and managed to find me lovely tenants to boot. It has been a long time since I have experienced such excellent customer service. She has been very pro-active and has saved me so much grief. If I could give her more than 5 starts I would do so.
Since the tenants have moved in I have also been dealing with Matthew Huband. Matthew has been equally delightful to deal with, his response times to queries are super quick, he is clearly very clued up and excellent at his job. As a bonus he is charming and very pleasant to deal with. I can tell that I am in very good hands, that my property is in very good hands and just as importantly that my tenants are in good hands.
In short I cannot say enough good things about the team that I have been dealing with at Lawrence Rand and I recommend them very highly.PositiveResponsiveness, Quality, Professionalism, Value
Jp · 26 August 2022
Agent replied · 18 October 2023
Many thanks for your amazing feedback this means so much to all of the team in lettings
If there is anything else you need please reach out
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleEveryone at Lawrence Rand was fantastic to deal with - Hayden, Paul and Alec were instrumental in finding us our first home in our ideal area, and then in helping guiding us through the buying process all the way to completion. Our purchase timeline was very testing because of the Stamp Duty holiday, but everyone at Lawrence Rand went above and beyond to support us, with a great blend of positivity, patience and persistence to get things done and over the line. We really couldn't have done it without them!PositiveResponsiveness, Quality, Professionalism
Steven · 26 August 2022
Agent replied · 18 October 2023
Dear Mr Saunders
Many thanks for your kind words this means a lot to the team
Kind regards
Peter Lawrence
★★★★★ 5/5
TrustpilotFantastic agency - responsive and helpful
Lawrence Rand are a fantastic agency! Sarah in particular is always incredibly helpful and responsive to any requests I have as a tenant - they are resolved quickly with excellent communication by Sarah. Thank you for all that you do and for providing a best in class service.
Roshni · 2 March 2026
Agent replied · 8 June 2026
Thank you so much for your kind words this means alot to sarah and the team
★★★★★ 5/5
GoogleLawrence Rand are a fantastic agency! Sarah in particular is always incredibly helpful and responsive to any requests I have as a tenant - they are resolved quickly with excellent communication. Thank you for all that you do and for providing a best in class service.
Roshni · 14 March 2026
Agent replied · 18 October 2023
Many thanks for your kind words, this means alot to the team
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleExcellent service, brilliant team and super experience with competitive price!!!
Lawrence Rand has build an excellent team over the years!!!
As first time landlord, Mandeep made our task stress free!!! Mandeep was extremely fast in communication, arranged everything swiftly and is very prompt before I can even think. I cant recommend her enough. We also dealt with Harry and he was extremely supportive too!!!
Thank you Mandeep and Harry. You are the best!!!
Ritesh · 21 January 2023
Agent replied · 18 October 2023
Dear Ritesh
Many thanks for your review this means a lot to Mandeep and Harry,
It’s lovely to get a review on the team and how they are helping our landlords
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleRecently sold a property through Lawrence Rand and was extremely happy with their service all around.
From start to finish they were responsive and proactive in their communications and professional though-out. Even though all of the obstructions we had were on the purchase side, Alec was always extremely helpful with moving things along both with our sale and purchase where required, he also kept me updated with weekly calls (or more often as needed).PositiveResponsiveness, Quality, Professionalism
Dave · 26 August 2022
Agent replied · 18 October 2023
Dear Dave
Many thanks for your kind review, this means a lot to the team
We all wish you all the best for the future
Kind regards
Peter Lawrence
Director
★★★★★ 3/5
TrustpilotI regretfully feel that we made the…
I regretfully feel that we made the wrong decision in appointing this real estate agent. While they said all the right things to secure our business, such as promising, "If I don't sell it within 2-3 weeks, I am not doing my job," and saying it was very possible we could have it settled by January, the reality did not match the promises. It took nearly seven weeks to receive the first of two offers, and several more weeks for any real action from the buyers. We were well into March before we exchanged and completed.
Suzanne · 26 March 2025
Agent replied · 26 December 2025
Thank you for your feedback, and I’m genuinely sorry to hear that your experience with Lawrence Rand didn’t meet your expectations.
We take all comments seriously, as they help us improve the service we offer. I appreciate you acknowledging the efforts of our in-house progressor and am pleased to hear they were effective in keeping the process moving, particularly during what turned out to be a more complex transaction than initially anticipated.
Regarding communication, especially around how we directed updates, I sincerely apologise for the oversight. Your point about the contact preferences is valid, and we are already reviewing how our system handles client details to ensure our communication is aligned with each household’s expectations from the outset.
While it’s clear we didn’t meet the mark in this instance, your comments are being used constructively to reinforce training within the team and refine the way we manage expectations and deliver consistent follow-up post-offer.
At Lawrence Rand, we pride ourselves on transparency, professionalism, and client care, values we are committed to upholding with every customer. I truly regret that we did not demonstrate these to the standard you deserved during your sale.
We wish you all the best for the future and, should you ever consider us again, we’d welcome the opportunity to show you how we’ve taken this feedback on board to deliver a better, more seamless experience.
★★★★★ 5/5
GoogleA Big Thanks to the LR Team for being an inevitable part of making our dream come true. What a fantastic team !! And very very special thanks to Alec who was always very supportive and has gone extra miles to help us, especially when we were stuck without getting response from the other party’s solicitors. And he was so calm and very professional when we were constantly bothering him with emails and telephone calls. He was also very reassuring and keeping us informed whenever there were any updates. We are so happy to recommend LR to anyone very confidently and if you get the opportunity to work with Alec it would be a great experience. And I must say a big thanks to Paul who was our initial contact.
Such a lovely people they both are ..
Keep up your good work.PositiveResponsiveness, Quality, Professionalism, Value
Nimi · 10 January 2022
Agent replied · 18 October 2023
Many thanks for your 5 star review
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleMassive thanks to Laura Butler and Peter Lawrence from Lawrence Rand Estate Agents for supporting us with endeavours to raise funds for Coteford Infant School. Excellent advertising for our summer fair, and it was so generous of you to donate a fabulous raffle prize! Thank you so much!
Teacher · 26 July 2024
Agent replied · 25 August 2024
No problem at all, always delighted
To support a great local school,
Thank you for your kind words
Kind regards
Peter Lawrence
Founder
★★★★★ 5/5
TrustpilotLovely, helpful and transparent
The team at Lawrence Rand have been so helpful and transparent in helping me understand what is needed as a new landlord. Finding me a tenant so quickly and making the whole process smooth, Mandeep and the whole team have been lovely to work with.
Andrea · 5 March 2026
Agent replied · 8 June 2026
thank you for your kind words, We will ensure this is passed oer to the team, Kind regards Peter Lawrence
★★★★★ 5/5
GoogleVery prompt responses to all issues we had as tenants. We rented for 2 years. They were very thorough and provided in depth inventory and check out documents to tenants which really helped with the move out procedure.
Their service is easily taken for granted. I’ve since moved to another letting agent and the service is nowhere near as good as this one was
Boris · 14 September 2025
Agent replied · 14 April 2026
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you felt supported throughout your tenancy and that our processes, such as the inventory and check-out documents, made things easier for you.
It means a lot to us that you noticed the effort we put into communication and service, especially as these are areas we pride ourselves on. We really appreciate your feedback and wish you all the very best in your new home.
★★★★★ 5/5
GoogleFantastic experience with this agency! Jayne was incredibly helpful, responsive, and made the whole renting process smooth and stress-free. Highly recommend both her and the team!
Sandy · 16 May 2025
Agent replied · 14 April 2026
Dear Sandy
Many thanks for your kind words and I will ensure I pass this over to Jayne … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.