Trusted Agent profile · Ruislip Manor
★★★★★
746 reviews across 2 platforms
106 Victoria Road, Ruislip Manor, HA4 0AL
Lawrence Rand's office in Ruislip Manor, at 106 Victoria Road, is rated 4.6 out of 5 across 746 reviews on two platforms, including 697 Google reviews rated 4.8.
Every review we hold for the Ruislip Manor office, from every platform, shown as written. First names only.
5/5
GoogleI just like to say a big Thank you to Mandy and the team for renting out one of our houses. This is not the first time Mandy and the team have rented out a property for us each time the quality of service from start to finish was …
Many thanks for your kind words this means a lot to the team Kind regards … More
1/5
TrustpilotLawrence Rand at Ruislip Manor is a…
Lawrence Rand at Ruislip Manor is a terrible estate agent. I have been with them for four years as tenants, they are never helpful with anything. I have left 15 days leaving the property in perfect condition, landlord is still holding my deposit with no reason. Do avoid a ground floor apartment at Garden Close, it’s a freezing and mouldy apartment and the landlord will never do anything they promised.
We're sorry you feel this way after four years with us. Deposit matters are handled through the government-approved deposit scheme, which decides any dispute independently. If there's anything outstanding, please email me directly at info@lawrence-rand.co.uk and I'll look into it personally. Peter Lawrence, Director
5/5
GoogleExceptional service from start to finish on our purchase. Paul Ryan has been friendly and approachable and Amelia in the sales progression team has been amazing. She was reliable, efficient and amiable throughout.
Dear Zoe Many thanks for your kind words and I will ensure this is passed over to the team Kind regards Peter Lawrence Director
5/5
GoogleThis is to thank Paul Ryan, Alec Worral and all their team for their kind support and professional assistance with our selling the old / purchasing new home process. We cannot imagine how stressful it would have been without their patience, politeness and constant addressing our complex issues. We do recommend Lawrence Rand as an exceptional estate agency in the property market who we were really lucky to have as our Agents. We wish you all the best, Adam and Bozena.
Dear Adam & Bozena Many thanks for your kind words this means a lot to the team and we all wish you best for the future Kind regards Peter Lawrence Director
5/5
GoogleI had a truly wonderful experience throughout the entire process. I initially worked with Jamie, who provided exceptional service from the beginning in sales 👍 However, in the end, I made the decision to rent out my property, and the experience with Mandeep and Danny has been great. Both of them have been incredibly professional and friendly to work with. I would like to express my gratitude to all of you 👍
Dear Anthony Many thanks for your kind words, this means so much to the sales and lettings teams Thank you Kind regards Peter Lawrence Director
5/5
TrustpilotGreat team at Lawrence Rand
Great team at Lawrence Rand, including: Abdi, Paul, Graham & Jessica (hopefully I have remembered everyone!). Very attentive and had my best interests at heart. As this sale was as a result of my husband passing, they were also very sensitive of that situation. Would not hesitate to use them again! Thanks for all the help & support guys!
Thank you, Polly. I'm so sorry for your loss, and I'm glad Abdi, Paul, Graham and Jessica were able to make a hard time a little easier. Your kind words mean a great deal to the team. Peter Lawrence, Director
5/5
GoogleHi we would like to say Paul and all the staff have been so helpful and kind which made our move so much easier with no stress thank you Ruislip Manor.
Dear Jan Thank you so much for your kind words and review Kind regards Peter Lawrence Director
5/5
GoogleREVIEW I would like to thank Paul Ryan and all his team without exception for the professional service they provide.. They have very successfully sold two houses for me, my parents and my family home. My sale to say the least was complex and took time to successfully complete. Never during the process did the team fail to support us and extend confidence whilst they patiently and tenaciously got on with the job overcoming all the hurdles put in front of them and finally never losing their good humour and politeness. Well done to all and thanks again, I know anyone using your services will be treated in the same manner and your company is genuinely different to many others. All the best Fraser & Sue"
Dear Fraser and Sue I just want to say a massive thank you for your kind words and using Lawrence rand twice to sell your properties. We all wish you the best for the future Kind regards Peter Lawrence Director
5/5
GoogleVery positive experience with the agency. When we encountered an issue, it was resolved promptly and efficiently. Special thanks to Sarah M., who was incredibly helpful and handled everything with professionalism and care.
Dear Elena Thank you for your review this means alot to the team, Kind regards Peter Lawrence Director
5/5
GoogleI highly recommend this agency. Jamie and Paul are absolutely amazing ,so helpful ,professional and made the process a lot easier. We recently sold our house with them and it was so quick and efficient. We have been kept updated throughout the process and all our questions were answered quickly. Extremely happy with them! Thank you so much Paul and Jamie!!!
Dear Laura Many thanks for your kind words and I will make sure this feedback is passed to the team. We all wish you the best for the future Kind regards Peter Lawrence Director
5/5
GoogleSpecial shout out to Danny for being very helpful with us. He listened to what we said about our criteria and promptly found a suitable number of properties to chose from. He was very patient with us and provided honest and accurate information so that we could make the best decision for our circumstances. He did not push us or make us uncomfortable which made it a pleasant and stress-free experience.
Many thanks for your review, this means a lot to Danny and the team and we all wish you the best for the future Kind regards Peter Lawrence Director
5/5
GoogleI’m incredibly pleased with the service I have received so far from Jamie Clifford and Laurence Rand for my recent home purchase. I have been extremely impressed with Jamie’s expertise, responsiveness, professionalism and market knowledge. His knowledge and experience has made this otherwise stressful event a smooth and successful process and has exceeded my expectations. I would highly recommend Laurence Rand if you are looking to buy or sell.
Dear Chloe Many thanks for your review and your kind words I will ensure this is passed over to Jamie and we wish you all the best for the future Kind regards Peter Lawrence Director
5/5
GoogleI want to sincerely thank you to Jayne from for helping me rent the house. Your total availability, incredible patience, genuine affection, and deep sense of solidarity meant so much to me throughout the entire process. You were always …
Dear Evguenya Many thanks for your kind words … More
5/5
GoogleAlec was extremely professional and great to work with on the purchase of my first home in Ruislip. Emails were responded to very fast and I was always kept up to date every step of the way from offer through to completion. I had an awful experience with another estate agents whom I nearly bought a house through and I am so glad I came across Lawrence Rand instead. Highly recommended!
Dear Sara, many thanks for your kind words and review, this means a lot to Alec and the team Kind regards Peter Lawrence Director
5/5
GoogleWe just purchased our wonderful new home from Lawrence Rand, and the entire process - from putting in an offer to completing on our house - took 10 weeks! Harry Tibey was lovely as our move manager, and kept things running so smoothly! We still can't believe it's officially ours! Jamie Clifford in particular, is an absolute star. He's the one who showed us around and had us hooked! We went to view the property quite a few times after that too, and Jamie always accommodated us with the best energy! We managed to get our dream home through him, and we are so grateful to him for making this such a great, fun, and stress-free experience! All the best to the entire team of LR, and here's hoping for the brightest of futures for these fantastic Agents! Thank you, team! :D
Many thanks for your kind review and we all wish you the best for the future Kind regards Peter Lawrence Director
5/5
GoogleI was extremely happy with the experience I had with Lawrence Rand when selling our house. The process ran very smoothly. We quickly got a buyer and I was always kept up to date with everything going on. I would particularly like to thank Jamie Clifford and Alec Worrall for all their help and support. The letting agents also found me a lovely flat to rent. I would definitely recommend Lawrence Rand.
Dear Sarah Thank you for your kind words regarding the sales and lettings departments Kind regards Peter Lawrence Director
5/5
GoogleWe've been renting through Lawrence Rand for almost 5 years. Recently, we had the opportunity to move into a bigger flat in the same building, and Mandeep was a huge help throughout the whole process. She guided us through the paperwork, …
Many thanks for your review, delighted you was happy with the service and support Mandeep has given you … More
2/5
GoogleLawrence Rand Estate Agents were our Estate Agents who managed the Tenancy for period of 2022-2023. We weren't satisfied with the service they provided with. Their agents were not upto mark specially from the Ruislip branch area. There were many issues in the property which they tried hiding it. Also post agreement they couldn't turn up to hand in the property in time as promised per rental agreement. Also during tenancy it was a night mare to contact and get the small repairs which were ignored to be sorted before the tenancy start date. They always used to play a card stating "owner of property never responds in and we are trying to reach him" while I always wondered it was they who managed the tenancy and maintenance of the property .Although we tried to be transparent and gave them many choices to get corrected themselves that never happened. Also they tried to claim the expenses over the deposit which they shouldn't be claiming up for against as the property was handed in way much better condition than it was taken over. Overall a 2 star rating, Hope they improve their services in the future years and gain customers confidence in property service across local area.
Dear Harika, Many thanks for your review. I have looked further into this further. Unfortunately, we only able to carry out emergency works without the landlord’s consent. As you mentioned, these were small issues and were not emergencies therefore in these situations, we could not carry out the repairs without the landlord’s approval. Regarding the deposit, it is the landlord’s decision to make a claim and there is nothing in it for Lawrence Rand if a landlord wishes to hold back a Deposit. However, if you are in disagreement with the claims made, you have every right to appeal this with the DPS directory. We are more than happy to help and advise you if you need any further assistance Kind regards Peter Lawrence Director
5/5
GoogleWe are first time buyers and Paul has been brilliant to help us with the purchase of the property. Thank you!
Hi Nikhita Thank you for your kind words I will pass this onto Paul Kind regards Peter Lawrence Director
5/5
GoogleWe had the pleasure of working with Lawrence Rand during our first rental home search in the UK and we would like to share that we are definitely impressed with their expertise and exceptional service. From start to finish, Ms. Mandeep Stewart (Mandy), our agent, proved to be a true professional to ensure a smooth and successful transaction. From our very first meeting, it was clear that Mandy possessed an in-depth knowledge of the local real estate market. Throughout the entire process, Mandy maintained clear and prompt communication. She was always available to answer our questions, provide updates, and offer guidance when needed. Her excellent communication skills both over calls and emails helped alleviate any concerns we had, making us feel confident and reassured during what can be a stressful experience. Even after we moved into the property, she was just a call away for any further support that we needed. Lawrence Rand as an agency has great expertise and beautiful properties to offer. The one which we have is an amazing location and a well-furnished home. In addition to their professional skills, the team demonstrated genuine care and empathy throughout the entire process. Mandy has been simply amazing to represent Lawrence Rand and the Landlady of the house we rented. My wife and I are highly grateful to her. We highly recommend Lawrence Rand for your next home search!!! They have a great team!!
Dear Vicky Many thanks for your amazing feedback, This means so much to Mandeep and the whole lettings team. We are delighted to be able to help you and wish you all the best for the future. Kind regards Peter Lawrence Director
5/5
GoogleReally lovely staff, all welcoming and polite, Jayne helped me with a property I was trying to secure, she was great help, if I needed her she was there on email within 5 minutes and under, helped me with all the little things I couldn’t quite understand, called when she thought I’d need the help, which was amazing because you don’t get the service anywhere anymore, brilliant service through my experience at Lawrence rand, definitely definitely recommend 100%, Thank you for all your help!
Thank you so much for your kind words and for taking the time to share your experience! We're absolutely delighted to hear that you felt welcomed and supported throughout your journey with us. Jayne will be over the moon to know how much you appreciated her help, she truly goes above and beyond for our clients, and it's fantastic to see that reflected in your feedback. Providing a responsive, caring, and genuinely helpful service is what we strive for every day, so to hear that we made such a positive impression means the world to us. It’s especially lovely to hear that you would “definitely definitely recommend” us, what an endorsement! Wishing you all the best in your new home, and please don’t hesitate to reach out if we can ever help again in the future. Warm regards, Peter Lawrence Director
5/5
GoogleMy experience with the Lawrence Rand team from the Ruislip branch throughout my search process has been great. Team is very approachable, has a great level of knowledge and is always available to patiently understand your questions to provide expert advice. I would particularly like to thank Graham, Mandeep and Danny for all their help and support. Highly recommended!
Many thanks for your kind words and I will pass this over to the team. Kind regards Peter Lawrence Director
5/5
GoogleI would like to say a HUGE thank you to John and all of the Lawrence Rand team that were involved in our house sale and enabling us to move forward with our relocation to Canada! …
Dear Mark Thank you so much for this amazing review, I have already passed this o to John … More
5/5
GoogleTop service from Laurence Rand, but in particular Laura. She communicated very well between myself and the tenants whilst liaising with the engineer to arranging a call out for repairs. She kept me informed with the date scheduled for the call out and updated me with the outcome of the visit. Laura’s hard efforts have been greatly appreciated, with little stress on both sides. I wish all agents would apply the same caring, considerate approach as Laura. Thank you for your continued support.
Many thanks for your kind words this means a lot to Laura and the team Kind regards Peter Lawrence Director
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