Trusted Agent profile · Ruislip Manor
★★★★★
773 reviews across 2 platforms
106 Victoria Road, Ruislip Manor, HA4 0AL
Lawrence Rand's office in Ruislip Manor, at 106 Victoria Road, is rated 4.6 out of 5 across 773 reviews on two platforms, including 724 Google reviews rated 4.7.
Every review we hold for the Ruislip Manor office, from every platform, shown as written. First names only.
5/5
GoogleDanny Clough was very punctual and always responding when answers needed. Really appreciate his support in finding our next home! Thank you for the great service!!
Dear Sudoba Many thanks for your kind words and I will ensure this is passed over to Danny Kind regards Peter Lawrence Director
5/5
GoogleHaving had a horrendous experience with another agent, I was very wary with selling my property, however I have nothing but praise for Lawrence Rand, they handled everything smoothly, nothing was too much trouble and I was always kept informed, my property sold without fuss or problems, I cannot express how greatful I am to the whole team, you deserve your five star review.
Many thanks for your amazing review, this means so much to the team and we all wish you the best for the future Kind regards Peter Lawrence Director
5/5
GoogleI can confidently and truthfully rate as five start service from my experience as a new customer having sold with the sales team, and as a landlord now renting the other on a managed service with the letting team. The whole branch staff are so proactive and professional that I have come to learn all of your names. It was very nice to meet you all the other day. I am very grateful to each and everyone of you.
Thank you so much for your kind words and generous 5-star review. We’re truly delighted to have supported you both with the sale of your property and now as your letting agent on a managed service. It’s especially rewarding to hear that our team’s proactive and professional approach made such a positive impression. It was a real pleasure meeting you the other day, and we’re incredibly grateful for the trust you’ve placed in us. Knowing that you’ve come to know each of our names really means a lot to the entire branch, we all look forward to continuing to support you every step of the way. Thank you again from all of us here at Lawrence Rand! Kind Regards Peter Lawrence Director
5/5
GoogleBoth Peter and Laura were totally professional as they worked with Eastcote Cricket Club to support our event. Would highly recommend working with Lawrence Rand.
Thank you so much for your kind feedback. It was a real pleasure for both Laura and me to support Eastcote Cricket Club with your event. We’re thrilled to hear everything went smoothly and that you’d recommend working with us. We really value partnerships within our community and look forward to working together again in the future.
5/5
GoogleWe would like to thank all the team at Lawrence Rand for their assistance in selling our property in Pinner. Abdi and Azi demonstrated exceptional professionalism through the whole process. Consistently keeping us informed and responding promptly to our enquiries. We highly recommend their services.
Thank you Wendy Kind regards Peter Lawrence Director
5/5
GoogleJamie Clifford at Lawrence Rand provided an exceptional experience from start to finish. Their expert knowledge of the local market, proactive communication, and outstanding negotiation skills ensured a seamless and successful sale. Jamie's professionalism, attentiveness, and genuine care for their clients made the entire process stress-free and enjoyable. I highly recommend Jamie Clifford to anyone in need of a dedicated and proficient house salesperson.
Many thanks for your kind words this means a lot to Jamie and I will ensure I pass this onto the team as well Kind regards Peter Lawrence Director
5/5
GoogleThank you very much Lawrence rand. Special Thanks to Paul and Hayden(5++ star) who made the sale process happen very smoothly at the first place. Both were Always courteous and helpful to solve any kind of questions or issues. Also have to thank your move manager Harry who was so helpful throughout the process to keep everyone notified about each and every step until completion. Lawrence rand have proved to set a very high benchmark standards compared to others in the local market. Well done and thank you.
Many thanks for your kind words this means a lot to the team Kind regards Peter Lawrence Director
5/5
GoogleI am presently selling my property with your Ruislip Manor branch and hopefully completing very soon. I would normally leave feedback after the event but wanted to express my heartfelt thanks to the above branch. From agreeing to sign up with LR Ruislip manor, the team have been fantastic. ALL the staff at RM have been above and beyond. No matter who I have had communication with they have been outstanding. There is one person, Harry Lilley who has kept me going through with the process. He has done everything in his power to support, help, answer my many questions but most of all giving me reassurance when I have felt so overwhelmed. He has always returned calls, emails promptly. He has remained utterly professional at all times but reassured me at every opportunity. As you are aware selling/buying a property truly is up there as one of the most stressful things you will do. Harry has been and remains my saviour. Your RM team are a absolutely credit to your company and I felt I had to give them the credit they so deserve.
Dear Nicky Many thanks for your amazing feedback this means so much to the lawrence rand team and also to Harry. I will ensure this is all passed over to them Kind regards Peter Lawrence Director
1/5
GoogleUnfortunately the person I was speaking with was unprofessional when I asked them to erase my personal details and abruptly put the phone down on me.
Many thanks for your review I have been with my team all morning and all calls are recorded for training and development and nothing like this has happened this morning Please contact me direct in case I have missed anything Kind regards Peter Lawrence Director
1/5
GoogleEdit. One star is even too much! We were looking for a house to rent. Went to view a property and then place the offer. Next morning Breydon call me to tell me the landlord had accepted our offer. He sent me a link to pay the holding deposit. I had tried for 20 minutes to pay it but the link they sent to me wasn't working and kept saying "sorry technical issues". After 30 min I received an email (neither a phone call) saying my offer had been cancelled. So I called them to understand what was happening and the lady who aswered the phone said " sorry the market is quick, we had another offer." Excuse me? The market is quick? Is this what this lady is paid for? For saying the market is quick? Breydon didn't even tried to apologize but as I understood later on he doesn't have an honour to worry about. They were cruel and wasted our time. I already had a call and an email confirming that the house was ours! Breydon said: the landlord is happy with the dog. If you have an honour you don't say to other people that a house is still available if you have just given it to someone else. I didn't even had the time and the means to pay the holding deposit! You say that you are pet lovers. If you really were you would have known how much stuggle we have in renting a house, so you should have helped us because we had every right to rent that house first. Now you are saying that the landlord went for other tenants because of the dog. Besides the fact that I think it is illegal to reject someone just because they have a pet ( I am going to investigate it with a lawyer) when I asked Breydon if it was because of the dog he said " No absolutely not". So here another proof that this is not a trustworthy agency. The owner says a thing the employee denies it. Where is the truth? As I told Rebecca, this agency made my family waste our time and made every tenants's nightmare comes true: be homeless. Now my choice is either to abandon my dog on the street or to go and live under a bridge. We even offered a higher rent and Breydon neither told it to the landlord! Breydon chose not to give us a chance. Not the landlord. Rebecca wrote to me " it's not fair you accusing me". How in the earth you dare using the word FAIR to someone you have just cheated!
Dear Mary, Many thanks for your review and i have already conducted an investigation into this. I have spoken to our lettings team and it was the landlord that decided to change there mind and select another tenant based on not having a Dog. I know this is extermly frustrating but i want to make sure this isnt our decision we are all pet lovers here and most of the team has dogs Kind regards Peter Lawrence Director
5/5
GoogleWe are just in process of the house sale and I can't thank Lawrence Rand (LR) enough. Normally, I would not write reviews before sale is completed but Jamie (senior) is so amazing that I have no other option but to leave an early one. From the moment Jamie came to see us everything was perfect. He knew Eastcote market well and comparing to other agens that I contacted in Eastote there was no mind games, or play. Jamie is cheeky and funny and that really helped us when things got crazy. All other staff are exceptional too so big thank you to them as well. Fingers crossed that all works well for us but no matter what, there is only one estate agent for us! THANK YOU LR!
Dear Nada, many thanks for your kind words this means so much to the team and Jamie Kind regards Peter Lawrence Director
5/5
GoogleLawrence Rand are an amazing company who really give back to the community. They offered a number of local small companies the chance to be interviewed by Peter Rand to raise their profile locally. I was lucky enough that my company My Dream Party Shop was chosen and I had a great time filming with the team. The interview video was shared on their Facebook and Instagram platforms, with their mailing list and was added to the Community page on their website. I should also mention the lovely Laura who was so helpful and kind advising me ahead of the film shoot. I am so grateful for the opportunity that they have given me and cannot rave about what a delightful team they are and how kind they are to think about raising other small local businesses up in this way.
You have an amazing Buiness and congratulations We love supporting our community Kind regards Peter Lawrence
5/5
GoogleLawrence Rand recently sold my flat for me and I can't recommend them highly enough. Alec and Jess (and Graham, before he left) were so helpful, efficient and an absolute pleasure to deal with (such nice people too!). Nothing was too much trouble and they kept me informed every step of the way. The sale itself went very smoothly; the problem I had was getting rotten tenants out when they decided not to leave at the end of the tenancy. The letting agent was no help at all (don't use Elliott & Co!) but Alec and Jess kept in touch with the buyer about these issues and developed a good rapport with us both. Alec & Jess - THANK YOU!! You've been GREAT!!
Many thanks for your kind words and we all wish you all the best for the future Kind regards Peter Lawrence Director
5/5
GoogleI can’t thank Lawrence Rand enough! Through a complicated process, Jamie Clifford has been amazing at dealing with all issues quickly and professionally. I have found him to be an exceptionally proficient individual who knows his stuff . He is helpful, very responsive and has the ability to explain products in a clear and concise manner - which ultimately would help the client in better decision making. He kept me updated the whole time and always happy to answer my questions. I would highly recommend him to anyone. Many thanks again!
Many thanks for you 5 star review, this means a lot to jamie and the team. Kind regards Peter Lawrence Director
5/5
GoogleFinding a place to rent this summer was very stressful and a lot of it was because most letting agencies wouldn't even return our calls or follow up with anything, wasting a lot of our time and making us lose viewings. We were however very glad that the home we ended up renting had Lawrence Rand as their letting agent - as they were nothing like that, and we noticed it from the very first phone call. Harry and Mandeep were both very nice and made the process seamless for us; we are very thankful to them. My partner and I highly recommend Lawrence Rand!
Dear Fabio, Many thanks for your kind review on the lettings team and I will ensure this is passed on, We all wish you the best for the future Kind regards Peter Lawrence Director
5/5
GoogleMy experience with Lawrence Rand agent especially Harry Tibbey was superb and excellent. This was the best agent in London Borough of Hillingdon that I came across to during my house hunting as their customer services were top notch and second to none. Harry made sure all my needs were met having relocated from abroad to work in the UK. He was very open, trustworthy, helpful and went the extra mile for me to ensure the letting process was smooth. His communication skills were excellent and very rare in the market these days as compared to previous agents that I approached earlier. I will highly recommend Lawrence Rand because of their professionalism and I am sure we will do more business together in the future. Well done Team Lawrence Rand. I salute you all for giving Harry the enabling environment and resources to meet my needs. Best wishes, Ryder
Dear Ryder Many thanks for this in depth review on harry and the lettings team This means so much and we all wish you the best for the future Kind regards Peter Lawrence Director
5/5
GoogleWe have just bought our first home in the UK with Lawrence Rand, and Jamie Clifford has been amazing. We viewed a lot of properties with Jamie C and he was always on time, and very knowledgeable about the properties. There was a slight delay with getting the mortgage, and Jamie was again very supportive, and never added undue pressure on us. I highly recommend Lawrence Rand, and Jamie.
Dear Geraldine Many thanks for your kind review and I will ensure this is passed over to Jamie. We all wish you the best for the future Kind regards Peter Lawrence Director
1/5
TrustpilotTried to charge us a fee that's been…
Tried to charge us a fee that's been outlawed by the Tenant Fees Act. Would recommend you avoid them since they are unable to follow basic rules, who knows what else they aren't doing correctly. Edit: Since they're claiming that my review is incorrect, here's the evidence of them trying to charge an extra day's rent for keys. I'd love to hear what your own compliance officer thinks of your actions. From Lawrence Rand: "just a reminder you will be charged each day the keys are not in our posession from the 1st September. thanks Regards, Lawrence Rand" From the landlord: "The letting agency told me to deduct one days rent for returning the keys late" Second edit since they keep changing their response: “Where keys are not returned on the agreed tenancy end date, the tenancy legally continues” This is untrue, the tenancy ends on the contractual date irrespective of the location of the keys. The property was vacated before the end date of the lease, and the keys were mailed back to you arriving in the morning on September 2nd. Your office told us that you would charge us from the 1st of September, a date in which the property was still contractually ours - yet another mistake by Lawrence Rand. Please revise your policies to be compliant with the law, not what you’d like it to be, especially with the Renters Rights Act coming into force later this year.
Thank you for your review. We would like to clarify the position regarding your comments. The Tenant Fees Act 2019 prohibits certain fees being charged to tenants. However, rent remains payable up to the end of the tenancy and until vacant possession is returned. Where keys are not returned on the agreed tenancy end date, the tenancy legally continues, and rent is due for each day until the keys are returned and possession is given back. This is not a “fee”, it is daily rent under the tenancy agreement. Our email reminder was intended to make this clear and to avoid any misunderstanding about liability once the tenancy end date had passed. It is standard practice across the industry and is a matter of contract and housing law, not an additional or prohibited charge. The landlord’s comment reflects the same position: rent is calculated up to the date the keys are returned. This ensures clarity for both parties and avoids disputes about when legal possession ended. We take compliance extremely seriously and operate in line with the Tenant Fees Act and all current lettings legislation. If you would like us to review the timeline with you directly, we are happy to do so. Peter Lawrence Director Lawrence Rand Estate Agents
5/5
GoogleOutsatnding service from sale to completion, my gratitude to Paul and all the staff . It was a great pleasure meeting you all . Many thanks Shahid
Dear Shahid Thank you for your kind words and I will ensure Paul and the team get this. Kind regards Peter Lawrence Director
5/5
GoogleI contacted Mandeep at Lawrence Rand out of desperation due to poor service from a different agency in the area. From the very first email I sent she has been incredibly helpful and has gone very far out of her way to assist me. With my previous tenant ending up making life just about as difficult as possible for me, Mandeep managed to resolve all the issues with a calm and grace that is very impressive. Amongst other thing she arranged for a cleaner at very short notice, had extra keys cut personally, arranged for the decorators to repaint the property in no time at all and managed to find me lovely tenants to boot. It has been a long time since I have experienced such excellent customer service. She has been very pro-active and has saved me so much grief. If I could give her more than 5 starts I would do so. Since the tenants have moved in I have also been dealing with Matthew Huband. Matthew has been equally delightful to deal with, his response times to queries are super quick, he is clearly very clued up and excellent at his job. As a bonus he is charming and very pleasant to deal with. I can tell that I am in very good hands, that my property is in very good hands and just as importantly that my tenants are in good hands. In short I cannot say enough good things about the team that I have been dealing with at Lawrence Rand and I recommend them very highly.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your amazing feedback this means so much to all of the team in lettings If there is anything else you need please reach out Kind regards Peter Lawrence Director
5/5
GoogleEveryone at Lawrence Rand was fantastic to deal with - Hayden, Paul and Alec were instrumental in finding us our first home in our ideal area, and then in helping guiding us through the buying process all the way to completion. Our purchase timeline was very testing because of the Stamp Duty holiday, but everyone at Lawrence Rand went above and beyond to support us, with a great blend of positivity, patience and persistence to get things done and over the line. We really couldn't have done it without them!PositiveResponsiveness, Quality, Professionalism
Dear Mr Saunders Many thanks for your kind words this means a lot to the team Kind regards Peter Lawrence
5/5
TrustpilotThank you Mandy for the very good job…
Thank you Mandy for the very good job over the last few years: from letting my property...in no time, to the assistance given to me over the last few years. Very knowledgeable, professional, caring.
Thank you so much for your kind words, it truly means a lot. It’s been an absolute pleasure working with you over the past few years, from getting your property let so quickly to supporting you throughout your time with us. I’m so pleased to hear that you’ve felt looked after and valued. If there’s ever anything more I can help with in the future, please don’t hesitate to reach out.
5/5
TrustpilotFantastic agency - responsive and helpful
Lawrence Rand are a fantastic agency! Sarah in particular is always incredibly helpful and responsive to any requests I have as a tenant - they are resolved quickly with excellent communication by Sarah. Thank you for all that you do and for providing a best in class service.
Thank you so much for your kind words this means alot to sarah and the team
5/5
GoogleLawrence Rand are a fantastic agency! Sarah in particular is always incredibly helpful and responsive to any requests I have as a tenant - they are resolved quickly with excellent communication. Thank you for all that you do and for providing a best in class service.
Many thanks for your kind words, this means alot to the team Kind regards Peter Lawrence Director
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