William Davis Homes Rugby reviews

★★★★★ 5/5

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Marie Clitheroe Wm Davis Buulders

Massive thanks to the amazing Marie Clitheroe sales consultant at Prince’s Place for the professionalism shown when assisting us in purchasing our forever home. We would always be kept upto date on the progress of our new build and she would help with any queries we had. We could not thank you enough Marie. Wm Davis builders build quality homes to a top specification and would highly recommend them.

Jackie · 1 August 2024

★★★★★ 5/5

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Great people!

Vicki, the Customer Service Manager at William Davis, is efficient, responsive, and always ensures homeowners’ needs are met with care and professionalism. Her dedication sets a high standard for customer support. Equally commendable is Mark, an outstanding decorator who is attentive to detail, consistently professional, punctual, and polite. Both Vicki and Mark are great assets to William Davis. The company is truly commended for employing such high-quality people who have made the entire experience throughout the warranty period smooth, reliable, and reassuring

Chung · 22 May 2025

★★★★★ 5/5

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Fully recommend William Davis

We’ve been in our house on the Lace Fields development for 18 months now and can report that we are totally satisfied with William Davis and the build quality. Soon after moving in we hired a Snagging Inspector, who rigorously assessed the house, drainage and build quality. He only found very minor issues and his overall conclusion was to congratulate us on having bought a very good house.The minor snagging issues were immediately put right by William Davis to our complete satisfaction. Since then you get a 24 month period to report any issues. We have only had to report one issue that was cosmetic rather than structural and yet again William Davis very quickly rectified the problem. The house itself is extremely energy efficient with our average monthly energy bill (gas and electric) being £85 and we’re still in credit. Our house also has been very well designed to maximise space. It flows very well and we enjoy living here. Outside there is good/generous space between neighbouring properties which you don’t often get on new estates.There are two or three other new build sites close by, which generally the houses are not as well constructed as our home. Additionally, the equivalent houses to ours are generally £30,000 to £60,000 more.After 18 months I felt this is a good time to write this assessment as any major issue would have emerged by now.To conclude we believe that we’ve really got very good value for money and would recommend William Davis to anyone.

Richard · 31 December 2023

★★★★★ 5/5

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Surprisingly good!

Stephanie Holland at Skylarks Chesterfield really knows her onions and yet she’s not even a gardener! What she is, is a font of knowledge and ruthless efficiency wrapped up in a very pleasant lady.The house itself is, much to my surprise, exceedingly well constructed with the most minor of snags at handover which were all rectified without hesitation.Would I buy another WD house? I’d be tempted if there was a bit of negotiating room on the table!

Steven · 3 March 2024

★★★★★ 1/5

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House great outlook promise awful

Actually the house is 5 star the build and service also 5 star, not one issue and anything there was was dealt with promptly

Mr · 14 January 2026

★★★★★ 5/5

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Debby and Yvette

Debby and Yvette have been so helpful since the day I popped in for more information on a Draycot house.

Dawn · 17 February 2026

★★★★★ 1/5

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Avoid William Davis Homes

If I had known in April 2025 what I know now, I would never have even contemplated placing a deposit on a William David Homes house.

Duchess · 21 December 2025

★★★★★ 5/5

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Our experience with William Davis has…

Our experience with William Davis has been really positive from start to finish. Everyone we dealt with was friendly, professional, and genuinely helpful throughout the process.

Emily · 14 December 2025

★★★★★ 1/5

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Customer Care?

Buying the property was not an issue however customer care since moving in has been far from acceptable. You can never get hold of anyone when you ring the number. So you have to leave a message. Usually nobody returns your call until you have followed up with a second call and message. Reluctant to take accountability for any issues outside of minor decorative snags. Lindsay in particular demonstrates a complete lack of empathy and offers ‘sort it yourself’ advice. Would expect far better from a company of this size

Barry · 28 October 2023

★★★★★ 5/5

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Fantastic Service, Helpful and Understanding

This relates to a new build property at Lime Gardens that was previously used as a view home.

Dane · 8 February 2026

★★★★★ 5/5

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Well done William Davis!

James · 28 May 2026

★★★★★ 5/5

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Amazing service from an amazing team

Amazing service from an amazing team. Yvette and Debbie have been a pleasure to work with.

Jimmy · 23 February 2026

★★★★★ 5/5

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First home

My partner and I are looking for our first house and June made our first experience looking around potential houses very special. She was very patient, friendly and informative. Very good experience with William Davis so far!

Charlotte · 13 May 2023

★★★★★ 4/5

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Nice people, nice houses

Always keen to help, and they make nice houses!Stephanie Holland was a great help throughout the purchase experience.

Elaine · 30 June 2024

★★★★★ 5/5

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Lovely Lace Fields

Buying a new home is one of the most stressful things you do in life and boy was this a stressful time. Our one constant in the whole process was Kelly our amazing sales consultant at Lace fields Ruddington. She literally made the whole William Davis purchase run like clockwork. Nothing was ever too much trouble. Any questions, queries or niggles Kelly sorted them instantly, she handled every aspect with ease and professionalism. Kelly’s friendly disposition and knowledge of the business makes the whole process easier and we will be forever grateful to her for making our new home journey a happy one. Justin the site manager, Ollie & Kai we also want to shout out as they are made our move into our new home as smooth as possible. We can’t recommend this company highly enough, every member of staff on this site have been professional and friendly at all times. Oh and for the record the house is amazing 😊

Amanda · 25 August 2023

★★★★★ 5/5

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William Davis Review

We purchased a house from William Davis in March 2025. The house was immaculately presented and everything was top spec.

Gary · 3 January 2026

★★★★★ 5/5

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Kelly Rudkin - William Davis Homes

Kelly Rudkin, sales advisor at the lace fields development in ruddington, has been the face of all my dealings with William Davis Homes.The experience has been professional, well informed, patient and kind. The process of house buying takes time and needs to be well considered not rushed, and this has certainly been my experience, and is a great reflection on this organisation.The quality of their homes is top quality, and the overall experience a very positive one. Thank you. John D.

John · 25 July 2023

★★★★★ 1/5

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If I could go lower then 1 star

If I could go lower then 1 star I would.

Joe · 9 March 2026

★★★★★ 5/5

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Highly Recommended!

We found our perfect home with the help and support of Tracey and Suzie, the on-site Sales team at the Wellington Place development and we couldn't be happier. They enabled us to sell our existing property and complete the purchase of the new one, keeping us fully informed throughout the entire process.We moved in, in May 2023, and both the house and the after-sales Customer Service, has exceeded expectations. We would highly recommend.

Bob · 8 December 2023

★★★★★ 5/5

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Pamela at Regency Park

Pamela at Regency Park - Castle Donington was fantastic so helpful and we really appreciate everything she has done for us.

Emma · 28 February 2024

★★★★★ 2/5

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Better just hope there is nothing wrong once you’ve completed, because they are just not interested!

All friendly and fine when you’re buying the house. Once you’re in sales office don’t reply to emails and it’s almost as if the customer service team have generic emails ready to send back as to why a particular issue is not their fault! There are three customer services numbers, I have never had one of these answered, they are always left to go to voicemail. Supposed to get sample paint pots on legal completion, didn’t receive these. Garage leaks, not their problem. No disabled access to property, nearly a year on curb still waiting to be dropped. Dead plants on completion, assured these would be sorted. Eight months later and only after chasing these have been done. Site foreman and repair man won’t let you add anything on to your ten day list, they say ‘add to your six month list’ then when the request for a six month list comes it says anything cosmetic won’t be attended to! JOKE! The one time I did get to speak to customer service about a plumber not turning up, she asked me if I had proof that he didn’t come and that there were two sides to every story.

Miss · 10 May 2023

★★★★★ 1/5

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Terrible standards of workmanship and poor build quality. Now inc. 10 month review.

Please take 2-3 minutes to read this review as it could save a lot of time, stress and money. I sincerely hope you find my comments useful.I moved into my William Davis house in May 2022 having bought off plan (which I wouldn’t recommend for the reasons which will become apparent below), in December 2021. Unfortunately buying this property has been the biggest mistake I have ever made. The standard of workmanship and attention to detail is absolutely dreadful with William Davis answer being that they will bodge/repair or replace things afterwards, rather than doing things properly in the first place.I ended up paying for a independent survey after I had moved in and William Davis should be absolutely ashamed and embarrassed by the findings.My list of items requiring rectification is in excess of 30, some big, some small, but all unacceptable. The building company would like to repair rather than replace in most instances, but I paid for new not repaired! Some of these items include, a chipped bath, damaged bath side panel and damaged towel rail all of which require replacing but that will also result in damaging the tiling, resulting in the bathroom being out of action for at least 3-4 days. Damage to kitchen work surfaces, cupboard doors and broken door catch on £800 washer dryer. This next one truly astounds me and sums up just how poor standards are and the lack of attention to detail. How can the sink in my downstairs WC have been plumbed in with hot as cold and vice versa? Another thing that potential purchasers need to be aware of, especially if buying off plan, as I am now all too aware of, is the companies policy of not matching bricks during the build process. Again William Davis answer is to try and rectify by painting/tinting bricks after the build is complete. You only need to look at other houses all over the development to see the mismatched brickwork. Is painting/tinting brick a long term solution? Not in my eyes. Do things right in the first place is my answer. Brickwork and roofing on my property (and plenty of others I’ve looked at to compare) is also not up to standard and my garden wall is cracked from top to bottom, which I am told is due to it being built during a hot period of weather. Well I’m afraid it’s been a hot summer so can we expect other people to experience similar problems?I could go on, but hopefully this gives you an idea of potentially some of the problems you could experience. Apologies to those who think this is just a ranting session as this could not be further from the truth. Having suffered 2 strokes in the past 18 months, on the day of collecting my keys I was overjoyed to be starting a new chapter in my life in a brand new house which I could be proud of and live in stress free and in comfort. Unfortunately has not been the case and after 3 months, the majority of my belongings are still in storage as I am not moving things in until the remedial work is completed to the required standards. Even then I’m unsure if I will be staying in the property as the whole experience has been ruined by the whole experience and my enjoyment of my property (I’d have liked to have said home, but it feels far from that!). On top of the above, please make sure that if you do decide to purchase, if you are buying off plan make sure you are not misinformed regarding the specification of your property as this is something William Davis Head Office appear to be in no rush to acknowledge or address. Also don’t rely on being fobbed off with NHBC guarantees as they are just another place for the building companies to hide. Just look at NHBC online reviews. It tells its own story!I hope my feedback helps you make a more informed decision.April 2023.It’s now 10 month+ since I moved in and I’m still waiting for some work to be completed. Also some repairs have now been done more than once. Modern day cowboys now have vans and drills, not horses and guns.After 5 months I finally had a visit from William Davis Directors. I’m not convinced they could direct traffic down a one way street! All they were interested in was making excuses and not in taking ownership of problems. Embarrassing!Excuses for a lot of the issues was blamed on construction in hot weather and not on the reality of poor quality work, cheap materials, lack of attention to detail and rushing completion to achieve financial targets, so they got paid quickly.I tried to put my property on the market before Christmas but was advised not to as remedial work still required would have a negative impact of £10k-£15k on the value.As of April 2023, I am still waiting for 6 major items to be completed, have had 3 baths, 3 kitchen units replaced, 3 toilet flushes, 5 fence panels plus over 30 other items.Beware, I’ve had 3000 likes to my reviews, but shamefully WD staff have been doing reviews to increase scores

Russ · 9 April 2023

★★★★★ 2/5

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Moved in august 31st 10 days later…

Moved in august 31st 10 days later handed in snags list. A month later I was still waiting to hear.when chased I was told they thought my list had been done. So times gone on after writing emails and have some of snags done but to be honest the workmanship isn’t to a high standard. I have issue with the smeg freezer one side of icing up too much, was told engineer would take a look. He explained that the issue was heat source because it’s next to cooker. I was told they waiting on part. I was expecting an engineer to come and replace. No time was given until a customer service member turned up with no notification saying I am here to do the repair. When he saw what part he been given he said this is the wrong part only done seals before. ( Alarm bells began to ring) Then he said he after come back because he finished 4:30. Arrived today sat outside in his van 15 mins before even coming to house, brought a colleague again asked are you qualified to fit told no. Both came in advised if anything goes wrong-it’s the bank holiday and we don’t won’t to be in mess. Really this should be done by and installation person. It’s seems to be a case of we don’t know but send them anyway. I have cancer patient, a boy with asthma which needs to be considered. The whole units in the kitchen look like uneven teeth again we will adjust, which been done once before. I don’t think the kitchen will make it to year, with shoddy construction. It’s needs to replace and new one fitted. Attention to detail is needed.

Emilylaura · 6 April 2023

★★★★★ 5/5

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Regency Park, Castle Donington

The whole experience has been brilliant. From the ladies in the sales office (Pamela and Amanda), Paul and Dan (Site Manager and Assistant Site Manager). Nothing has been too much trouble. They are approachable and friendly. The quality of the build is of a high standard compared to others. We can't recommend them enough.

Lisa · 16 October 2024