William Davis Homes Rugby reviews

★★★★★ 1/5

Trustpilot

Extremely poor customer service.

Extremely poor customer service.We were looking to buy a William Davis home. Thank goodness we didn’t! From the get go, the sales team were rude and unhelpful. We ‘reserved’ a property which meant we would have first refusal on the house when it was released. I emailed continuously for months to ask about the build only to be told to be patient and that the property hadn’t been released yet. Eventually they rang me on a Saturday to tell me the house was now available. I missed the call and received a voicemail the next day to tell me we could officially reserve the property with a reservation deposit. I called back only to be told the property had been reserved by someone else and they only give 24 hours to reserve the property which they NEVER told us. I was appalled. But thank goodness we didn’t go any further. I’ve read several bad reviews about the bad quality of the builds. Dodged a bullet.

Anonymous · 22 May 2022

★★★★★ 1/5

Trustpilot

Good while you are buying the house

Good while you are buying the house. Aftercare service shocking workmanship . On going to complaints not resolved. Wrote to MD not heard back. Customer service team is a joke. Kitchen falling apart, smeg fridge freezer put next to oven, even though fitting instructions say not to be fitted near a heat source. After smeg themselves have done two reports saying the only thing causing issue is where it’s fitted.

Emilylaura · 4 May 2023

★★★★★ 1/5

Trustpilot

Surprised that there are any good…

Surprised that there are any good reviews. Shoddy workmanship, poor attitude and he charged a fortune.

Jenny · 10 September 2025

★★★★★ 5/5

Trustpilot

Since my last review

Since my last review. I would like to change my opinion. William Davis have gone the extra mile to make my move as smooth as possible. I have purchased at Oak Grange Littleover. No major problems and I have been in a month. Some small issues were dealt with promptly. I have special thank you’d for Faye Simon and Dan. Someone who went above and beyond was Viv who had to do the extra running around at the exchange stage. The legal problems were solved with utter professionalism. Thank you. I love my new home. So many thoughtful touches. Thank you William Davis.

Surat · 7 October 2021

★★★★★ 5/5

Trustpilot

Houlton - new build

Recently purchased a house from William Davis, Houlton. We had excellent support from Bev and June throughout the process and the delivery plan was met as promised. The build quality is excellent. I will definitely recommend William Davis to my friends.

SANTHOSH · 9 September 2024

★★★★★ 5/5

Trustpilot

Great choice

Service before and after moving in has been brilliant, Simon and Duncan have been excellent! Can’t praise them enough quality is brilliant and that’s from someone who’s worked in the new homes sector for 40 years. Fay and Harry have also been great, can’t recommend them enough!Don & Fiona Burley😁

Don · 2 February 2024

★★★★★ 5/5

Trustpilot

Really great buyers experience

Really great experience, very professional and always helpful

Holly · 30 August 2025

★★★★★ 5/5

Trustpilot

Exceptional Service Rendered by Bev James-Hill (William Davis Limited)

I would like to express my gratitude to Bev James-Hill from William Davis Limited, for her exemplary service and instrumental role in our recent property acquisition. I profoundly appreciate her efforts and would unequivocally endorse her to any prospective property buyers.

RG · 4 June 2024

★★★★★ 5/5

Trustpilot

I love my new home at Wellington Place

I love my new build home at Wellington Place in Market Harborough. The sales consultants were great, helping me to find the perfect 3-bedroom home for me and my young family. The houses are very attractive, have lots of storage space and have designer appliances included. There’s really good local transport links and amenities too, with lots of local walks nearby.

Sarah · 26 January 2023

★★★★★ 1/5

Trustpilot

Below par developer

Below par developer, disorganised. Cheap material, cheap workmanship, back finishing with endless list of flaws, lack of services, customers are to be ripped off, refuse to follow up, their contractors are the worst. Not even worth a star but Trustpilot forces to give star before comment can be put in.

New · 8 November 2023

★★★★★ 5/5

Trustpilot

Great customer service & show home experience

Visited their site called Lace Fields in Ruddington, Nottingham and had such a great experience with their sales advisors. Really knowledgeable and the show homes were so beautiful and such high quality. Got lots of information on the 4-bedroom homes we’re looking for and can’t wait for the next steps of selecting our plot next year when they’re released.

Hannah · 13 December 2022

★★★★★ 1/5

Trustpilot

Unhelpful

Unhelpful, have many issues with our new build, which they refuse to fix, even when going to them directly. They used cowboy contractors and now refuse to do the corrections.Have contacted customer services and its like talking to a brick wall.

Sammy · 27 March 2024

★★★★★ 5/5

Trustpilot

Amazing experience

From sale to move in was handled amazingly with all the support we needed.We have had experience with other new build providers and this is by far the best!Cannot fault the whole team for making it a comfortable move. With very little snags it is simple to just move in and live comfortably.We are very grateful.Thanks!

Daniel · 2 February 2023

★★★★★ 5/5

Trustpilot

We could not be happier with our new…

We could not be happier with our new home at Wellington Place , Market Harborough. The sales team could not have been more helpful and kept us fully up to date with the sales process. Any issues we had, were swiftly dealt with by after sales support. Best of all it’s a great family home.

Cath · 14 February 2023

★★★★★ 5/5

Trustpilot

Excellent

Our experience with this company has been worry free and enjoyable. Rebecca and Shaun are excellent ambassadors and have been there for us throughout. We would have no reservations in recommending them to anyone.

Lynette · 24 August 2025

★★★★★ 5/5

Trustpilot

Excellent service from the start

Excellent service from the start, all staff were very helpful in helping me get my first home. Snagging issues fixed quickly too. Overall would recommend.

Luke · 2 November 2024

★★★★★ 1/5

Trustpilot

Poor

I have been living in my William Davis home for 4 years and have had the WORST experience. The issues I have had, both big and small, have mostly been dealt with very badly or not at all. The poor quality of workmanship has to be seen to be believed and 4 years on I am still finding issues. Avoid at all costs.

Mr · 14 September 2021

★★★★★ 5/5

Trustpilot

Our 5* experience with Mark

Mark has provided an outstanding 5-star experience during our two years at Hastings Green. He's consistently friendly, professional, and detail-oriented when addressing any issues with our home. Getting to know him has been a pleasure. Highly recommend!

Liv · 13 June 2025

★★★★★ 5/5

Trustpilot

We are grateful to Lauren and Naomi for…

We are grateful to Lauren and Naomi for helping us in process to buy our dream home. We are very much satisfied with the services and the guidance provided.Naomi and Lauren are very humble, kind and supportive. They explained detailed plans about housing process. We surely recommend William Davis

Dr · 28 February 2023

★★★★★ 1/5

Trustpilot

I was looking at a specific house at…

I was looking at a specific house at their Wellington Place development and was told of the process to secure a plot. I followed all of the processes only to be told the plot I was looking at was sold. This all happened within 5 working days. Unbelievable bad business.I complained to their MD Guy Higgins and he hasn’t bothered to respond.

Lee · 30 April 2021

★★★★★ 5/5

Trustpilot

Since viewing my property in March this…

Since viewing my property in March this year I have found the sales manager Bev James immensely helpful. Whatever query I have she either sorts it out or points me in the right direction. I award her a double gold star!!.

Val · 4 September 2023

★★★★★ 5/5

Trustpilot

The friendly welcome

The friendly welcome of both sue and Tracy,who were able to answer any questions along the buying process and kept in touch throughout.

Ted · 24 September 2025

★★★★★ 4/5

Trustpilot

Over all a very good builder

Over all a very good builder. Very few faults or complaints excellent houses. Very pleasant helpful workforce.

John · 9 September 2024

★★★★★ 5/5

Trustpilot

Great communication from reservation to…

Great communication from reservation to legal completion. Even managed to bring the program forward to meet the demands from within our chain. Would definitely recommend the well presented home we now love.

Tracie · 21 August 2023