Trusted Agent profile · Rugby
★★★★★
232 reviews across 1 platform
Houlton Way, Rugby, CV23 0AS
William Davis Homes's office in Rugby, at Houlton Way, is rated 4.3 out of 5 across 232 reviews on 1 platform.
Every review we hold for the Rugby office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service from William Davis Homes
William Davis Homes was responsive and very efficient. They delivered on the date that they had promised. Furthermore there were several incentives that were thrown in so it was a great service overall.
Hi Dibu, Thank you for taking the time to leave a review, we really appreciate it! We are pleased to hear that your experience has been positive. Kind regards, William Davis
1/5
TrustpilotI am in the process of buying a house…
I am in the process of buying a house at Oak Grange. I have found the service aggressive and Bullying. The solicitors Moss very poor in answering enquiries. I am ready to exchange and they refuse to guarantee transfer on completion. This illegal and unacceptable. They also informed me that they are remarketing the property. I have already paid £3000. This has been a very stressful process. I would like to purchase the house but not without a transfer on completion. I am currently homeless pending the completion of sale estimated as 20/08/2021.
2/5
TrustpilotSeem well built but.......
At first all was well. They were very helpful and couldn't do enough for us. But once the two year warranty period was past, slates on our roof began lifting and a couple slipped off. William Davis said it was storm damage and neither they nor NHBC would cover it. Had a roofer to look at it and organise repairs. He said the tiles are made of compressed paper covered in a waterproof layer and are far too light weight for a roof exposed to any sort of winds. Our roofer said that wholly inappropriate roof tiles have been used and it will keep happening. I've noticed some other rooves on our development are going the same way.
1/5
TrustpilotAvoid if you care about being treated…
Avoid if you care about being treated with dignity. Very arrogant sales team especially the manager Viv and Karen Buck very poor customer service. Appalling communication and misleading me. I was told to get verified by their mortgage bureau so I can then view a show home which I did imminently. I called back to then be told having an offer on my property is not good enough they can’t waste time as their properties are selling like ‘hot cakes’. On another occasion I asked what size their garden is on a particular property and was told ‘well it’s not going to be a 100 feet is it’. Just by looking at the reviews from other ethnic minority backgrounds it seems that we get treated like second class citizens.
1/5
TrustpilotHorrendous experience with William Davis
We have had an awful experience with William Davis and I would not recommend them to anyone. Our issues have included: - Non existent communication with the sales team after reserving our plot (at one stage I was even told that the woman I was speaking to "was too busy" before I had even told her why I was calling). - Incorrect construction of our home (we were given the wrong front door which allowed cold air and water to come in underneath. We then had to wait 10 weeks after raising this issue for it to be rectified with another door which again does not fit properly).- Gas escaping from our boiler with no one "able" to come out and look at it for over a week (we spent days at a time throughout December - February with no heating or hot water).- A rude and dismissive conversation with the Sales Director after we sent in a complaint (I was told that he "could give an excuse for everything I raised but that would take too long". Not only did we not want excuses(!) but we were also told that our experience with the sales team "shows who is the best of the best and who is just run of the mill sales advisors". You would think that a company such as William Davis who supposedly pride themselves on customer service would want all of their staff members to be the best of the best. - Since the disrespectful conversation with the Sales Director we have since had a professional snagging company come to look over our property. They found 180 issues with the property including some which are fire/health and safety hazards and go against the warranty of the build. I cannot recommend others to look elsewhere before buying a property any more. The service is shocking, the quality of the house is beyond poor and the stress and emotion it has put upon us is almost unbearable. Whilst we will be in touch with William Davis regarding the 180 faults with our home, I have come to expect nothing from them in response.
1/5
TrustpilotAwful of rep.
Be prepared to be told by an advisor she made a ‘boo boo’ and sold the property you were in the process of purchasing. Visited the show home, arranged a site visit however the rep ‘accidentally’ sold the property we were looking at. Absolutely shocking. Was offered another property however due to the way we have been treated prior to buying, we would never consider buying a build by them. I have never been so annoyed at the sheer ignorance and arrogant service from this rep.
2/5
TrustpilotDisappointing.
Great while on site but as soon as the site closes there is no care. Don’t buy the soft furnishings package as the carpets are appalling quality and if you raise this they take no responsibility. We have been in for just 3 years and in that time we have had problems with the central heating three times, plumbing, floorboards, guttering, defected windows and window ledges, windows hitting the soffit, poor quality of carpets, bathroom extractor fans, the ariels in the loft are a nightmare to match as they are never labelled, the drainage metal work on the property and estate are rusty and the quality of the garden is dreadful.
5/5
TrustpilotGreat experience through sale
Great experience through sale, move in and after care
Hi Antony,Thank you for taking the time to leave a review, we really appreciate it!We are pleased to hear that your experience has been positive and we hope you enjoy your new William Davis home for years to come.Kind regards,William Davis
5/5
TrustpilotFriendly and helpful 5 star builders
Friendly and helpful 5 star builders. Fab quality and caring staff.
5/5
TrustpilotShowhome visit. Good offers.
Visited showhome and was really impressed with quality of finish and knowledge of sales staff. Good offers which will make moving easier.
Hi Will, Thank you for taking the time to leave a review, we really appreciate it!We're glad you had such a positive experience in our Sales Office and enjoyed the Show Homes.Kind regards,William Davis
5/5
TrustpilotGreat service
Yvette and Bev are both very welcoming and happy to help
5/5
TrustpilotWonderful service from start to…
Wonderful service from start to finish!.
5/5
TrustpilotExcellent service from Jules
Excellent service from Jules. Plenty of choice and honest advice.
5/5
Trustpilot⭐⭐⭐⭐⭐ Outstanding Customer Service from Start to Finish
⭐⭐⭐⭐⭐
Good Afternoon, Thank you for taking the time to leave a review, we really appreciate it. We are pleased to hear that your experience has been positive and that you've felt supported throughout the journey. We will make sure we pass your comments onto Claire, Rebecca, Steph and the team at Prince's Place. Kind regards, William Davis
1/5
TrustpilotPoor customer service
Very poor customer service back door will not lock apparently warranty only covers two years they didn’t want to know appalling aftercare
5/5
TrustpilotSue was really kind and helpful
Rating only, no written review.
Hi Visha,Thank you for taking the time to leave a review, we really appreciate it.We are pleased to hear that your experience has been positive and we will pass your comments to Sue.Kind regards,William Davis
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William Davis Homes's Rugby office has 232 reviews across 1 platform: 232 on Trustpilot (across the whole business).
William Davis Homes Rugby is rated 4.3 out of 5 across all 232 reviews.
William Davis Homes Rugby, Houlton Way, Rugby, CV23 0AS.
