William Davis Homes Rugby reviews

★★★★★ 5/5

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Garendon Park

Great customer service provided by Mandy at Garendon Park.

Nic · 30 August 2026

★★★★★ 5/5

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Exceptional Home Buying Experience with William Davis

I recently purchased a home from William Davis, and I couldn't be more thrilled with the entire experience! From the initial viewing to moving in, the process was seamless, and the team was incredibly professional and helpful.A special shout-out to Bev and June, who went above and beyond to provide exceptional customer service. They were always available to answer any questions, provide updates, and make sure everything went smoothly. Their warmth and efficiency made the whole journey stress-free.I highly recommend William Davis, a 5-star experience from start to finish!

Venakta · 29 September 2024

★★★★★ 5/5

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This is my partner & I’s first home…

This is my partner & I’s first home together, and we couldn’t be happier! We looked at many new build developers but William Davis was the best in terms of quality & features, hands down. The ‘standard’ package and all it included e.g turf / tap outside etc - when you compare this to others, you realise it’s a rarity. Bev & June supported our journey from the very start. We had endless questions & they helped and provided support in all ways possible. We reserved our plot and watched it get built over a 6 month period, and Bev provided picture updates & kept us posted on key milestones. We are very appreciative for the help we received! Another shout out goes to Chris & Colm - from our 1st ‘meet the builder’ to now, they have been amazing with their support. With our minor snagging list, they actioned this quickly & always communicate with such a friendly & professional manner. They are a credit to the William Davis business! We’ve now been in our house for 1 month and we love it. The standard of finish is amazing and made the moving in process so bliss. For us, buying a William Davis home just felt right & we’re so happy with our decision. We’d recommend W.D to everyone!

Amy · 8 September 2024

★★★★★ 1/5

Trustpilot

Atrocious

Atrocious. Failed to correctly handover land surrounding our home when they sold it years ago and so they remain responsible for it, but they refuse to undertake any maintenance of it. They are both rude and inconsistent when making contact with them about it. Would steer clear of purchasing property they have responsibility for, nor or in the past, or property close to anywhere they have built. Currently the issues will prevent us selling our home and they couldn’t care less.

Holly · 1 September 2024

★★★★★ 5/5

Trustpilot

Extremely Supportive

Shelly Allen has been extremely helpful and approachable compared to other sales companies in the area. Shelly understood our bespoke needs and support us through with kindness and identifying what would work. It is clear that William Davis is a family run company which encompasses their employees who include their customers.

Michelle · 9 July 2023

★★★★★ 5/5

Trustpilot

Great customer service

I bought a house from William Davis in 2017, which we love. Ever since moving in, and even after our initial 5 year period of support from William Davis, the company have always offered a great customer service, from everyone I’ve engaged with. Lindsay is brilliant and always responds quickly and helpfully.

Sam · 24 May 2023

★★★★★ 1/5

Trustpilot

Poor After-sales Services

I have been well settled in my current abode, in Prince's Place since 30.6.2023. In order to prepare for home removal to UK, I have gone back to my home country last October 2023 hoping to be back in a month time. Unfortunately, my partner was, all of sudden, suffered from a stroke and was in critical condition. It is very fortune that she is recovering after having been hospitalised for more than 3 months in my home country. Accompanying her to go through the crisis, we have been exhausted in our everyday living in particular to seek for proper treatment and rehabilitation. As such, we only started making our house removal in March and returned to UK in April this year. When coming back, we found that the internal glass of a window had a crack across it. Over the period, we are still heavily engaged in the daily rehabilitation exercises and treatment. In-between time, I have twice sent email to Willism Davis for repair service but in vain as the customer service repeated told me that it was not in the snag list and direct me to get a quote from a window company. I am totally disappointed for such a well established company being so stuck to its rules than looking into the issue, that a crack was found after a period of five months there was no one in the house. Furthermore, I wish to raise that I was being entertained to have rectification work to my house in early period last year only when I submitted an inspection report from a third party professional company even though I have submitted the standardised template much earlier. Now, I have been so exhausted that I did not prepare the snag list for the initial six months for its follow-up, and so disappointed to get no help.

Eric · 13 July 2024

★★★★★ 5/5

Trustpilot

Happy

We recently purchased a house from William Davis Houlton and are very pleased with the quality they have maintained throughout. While there have been a few minor issues, common with new homes, they have been resolved promptly. A special mention goes to Bev, who has been incredibly friendly, responsive, and thorough in her explanations whenever we raised any concerns. She has made the process very comfortable. Overall, we give William Davis Houlton a five-star rating. We're happy homeowners!

Kalpna · 9 September 2024

★★★★★ 1/5

Trustpilot

Avoid buying a house from William Davis

Unfortunately we bought a house thinking that we were buying from 5 star builders, however, our experience has been anything but 5 stars. Since we moved into our property which is located at the bottom of a sloped road, we have had problems with the drainage in our garden. This has caused our garden to be water logged and in certain areas where it is particularly water logged no grass can grow. We now know that this is a common problem with many William Davis houses and sites. Our garden is completely unusable and requires extensive amounts of work to add drainage so that the foundations of our house and the garden are not water logged. Despite informing William Davis of our concerns and requesting that they add sufficient drainage to our garden to make it usable we have been told that it is not their issue to resolve. We are extremely disappointed that we have spent £400k on a house which we were expecting to be of a high standard. As we are so upset with the lack of support from William Davis I would urge others to really think before buying a house from this company. Once you buy the house they are unwilling to fix their mistakes and leave you needing to spend large amounts of money to rectify their issues. This is not something that you would expect from a 5 star building company and when buying a new build home you do not expect to have to outlay thousands of pounds to add basic drainage to your garden. We are aware that our neighbours have also been complaining about the same issue and they have had their garden drainage sorted whilst we have been refused. As I have read on other reviews there appears to be issues on many sites about certain people being favoured and having their problems resolved. Due to this I would discourage anyone to buy a house from William Davis and I would not recommend them as a company to buy a house from. We have contacted the NHBC regarding their poor workmanship.

Chloe · 25 June 2024

★★★★★ 5/5

Trustpilot

William Davis delivered what they said…

William Davis delivered what they said - Bev was fab and organised snagging and the whole process was straight forward - when buying houses often isnt.

Mark · 24 September 2024

★★★★★ 5/5

Trustpilot

Prince's Place - Radcliffe on Trent

We moved into a property on this development approximately a month ago but only now am I reading the reviews for William Davis Homes on Trustpilot. An oversight. I would certainly endorse the comments made by Danielle regarding Marie the Sales Consultant for this development. One of a number of mostly positive reviews which should provide some reassurance for prospective purchasers.There are, however, some reviewers who are less than pleased with the developer. For prospective purchasers, it would be much more helpful were they to always name the development and be specific about what were the issues they were obviously very unhappy about. Whilst an expectation that any new home will be free from faults is probably an expectation too far, what one should expect, is that any valid faults reported are quickly resolved.We had a 'snagging' visit three weeks prior to contract completion. A visit that was more usful in checking that the requested changes, upgrades and selected options had been implemented. Rather than it being a useful fault finding exercise. What was very valuable when it comes to 'issues' is the ten day post occupation check list that you can submit. Then issues that only really become obvious from actually occupying a property, can be raised. Whilst ours were generally minor issues, all the issues reported were subsequently, quickly resolved.Hopefully, as Simon reports of his experience of having previously owned a William Davis Home prior to his current purchase, then we will be just as happy with our purchase.

Richard · 14 June 2024

★★★★★ 5/5

Trustpilot

Marie and the team at Prince's Place…

Marie and the team at Prince's Place have been incredibly supportive during the process of buying our property, we couldn't have hoped for a better experience!The build quality of our home is excellent, with any minor issues solved promptly with no fuss. I wouldn't hesitate to recommend William Davis to anyone.

Ed · 9 February 2023

★★★★★ 1/5

Trustpilot

Horrendous experience - Thorpebury in the Limes.

A truly horrendous experience from William Davis Homes. Please beware as you will be sucked in with a kind sales team and when you complete they will discriminate against you and completely disregard issues that you are legally entitled to have fixed. We have been back and forth with nothing but emails ofmisinformation and excuses from the head of customer services and operations director. - We received our keys in early December, after the property was delayed due to a miscommunication between the sales team and solicitors. - Upon completion we moved into a home where our driveway was not tarmaced and we had an unfinished street. We constantly went back and forth with a customer service advisor and the person in charge of our post occupation snags. I complained many times of damages to my car due to the uneven surfaces and they didn’t care. They were both completely unhelpful and equally lacked the basic skills to resolve issues. A complete disregard for customers that have spent thousands of their hard earned money on their homes. We fought from December to May and finally our driveway has been topped. The reason for this? Since we had moved in and the house next door had not been sold for over 4 months, so they decided to pour their manpower and energy into the homes on the next phase that had been sold in order to pocket their money as quickly as possible. We were constantly told that because the house next door was incomplete they could not top our driveway, however there were plenty of weeks where there was no work being completed at the home next door and no effort to apologise or resolve our issue. We kept getting a date for the driveway to be topped and this kept getting delayed every week. We were constantly chasing the site team and customer services advisor but had no resolution. We then raised our complaint to stage 2 and 3 and magically when it reached stage 3 our driveway was topped! What a shock! - We were promised 3 different wifi providers are wired up to our home. When we received our keys and tried to get our wifi installed our network provider said that they did not have lines wired to our home and we ended up waiting over a month for our wifi to be installed and lost days of work. We also checked with the other 2 providers and they were not wired up to our homes, nor our neighbours. To this day there are people that still haven’t had their wifi installed due to delays from the developer. Absolutely disgraceful! - A couple of weeks after we had moved in, our neighbours garage had flooded due to a lack of drainage being installed. In order to fix their drainage we woke up to builders breaking into our garden through our back fence without any permission from us. They TRESPASSED onto our property and left it a mess for many weeks with orange barriers and an un secure fence. This in turn damaged our turf which has still not been fixed and was promised by the operations director to be complete on the 3rd of March! - they were unable to resolve issues, and do not know how to speak to customers or have the common courtesy to contact people that have been troubled and robbed of their hard earned money by their company. We were told that our issue would be resolved within 7-10 days of receiving an email from them, it is now 3 weeks later and I am still waiting to receive any communication. They also had the audacity to blame the issue with my driveway on Easter holidays, when this should have been completed in December.Absolutely disgusting behaviour from these guys. Do yourselves a favour and avoid wasting your time, energy and money on this company and their disgraceful staff.

R · 13 May 2024

★★★★★ 5/5

Trustpilot

Prince’s Place

We have just bought a new build in Prince’s Place, Radcliffe on Trent. We have found our home buying experience brilliant from start to finish. Marie our sales consultant was there to guide us the whole journey. We found her so helpful, going above and beyond on several occasions. We can’t thank her enough for her support, advice and being so proactive in every situation. We found our move in was made very straightforward and house build great, with a professional snagging survey only flagging minor cosmetic issues - all sorted in a timely fashion. We would recommend William Davis.

Andre · 6 May 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I recently experienced a water leak in my new property, which appeared to be an issue present since the house was built. During this emergency, the Customer Service team provided exceptional support.

Amitkumar · 31 December 2025

★★★★★ 5/5

Trustpilot

I’ve recently bought a property in Lace…

I’ve recently bought a property in Lace Fields, Ruddington, and we couldn't be happier with the house and the development! Each property has a unique charm due to the exceptional attention to detail. We are especially grateful to Kelly Rudkin, the sales consultant, who made sure the purchasing process was seamless and timely. Kelly consistently went above and beyond, providing regular updates and meticulous care. Her professionalism, kindness, and support throughout this occasionally challenging journey were greatly appreciated.

M · 29 May 2024

★★★★★ 5/5

Trustpilot

Kirby Muxloe Hastings Green

Recently moved into a dream William Davis house at Hastings Green, Kirby Muxloe. The house looks amazing, build quality is very high, and we have received first class support throughout the process from June Hall, site manager Paul and the HQ team. Very impressed with June's assistance and calm, professional handling of often complex issues, liaising with agents, lawyers and the builders, and steering us expertly towards our purchase. We couldn't be happier.

Camino · 1 August 2024

★★★★★ 5/5

Trustpilot

Kelly is the best ☺️

I’ve recently moved into a beautiful house in Lace Fields Ruddington, sold to me by Kelly. I’ve never had such good service, she genuinely cares about her customers, follows up on promises and goes out of her way to make everything runs smoothly. Moving here was a big deal for me, a total change in my life and Kelly just made it easy. Thank you 😊 My house is really lovely, I’m awaiting snagging but any initial issues have been dealt with swiftly. Fixtures and fittings are much nicer than in usual new builds and the finish is mostly really good. My only gripe is that I’m currently living on a building site. I’m the first one to move in down a dead end and it’s very dark at night, muddy and noisy in the day time. I understand that the builders have to work but I feel like it should have been a few more weeks before anyone moved in. Despite this everyone has been really helpful, especially the site manager Ki, and everyone has gone out of their way to make things as easy for me as possible. Thank you, hopefully my new life will be all shiny like my new house. 🙃

Yasmin · 11 March 2024

★★★★★ 5/5

Trustpilot

Excellent Service and Quality - A Review for William Davis Homes @ Harborough

The entire experience has been seamless, and we felt incredibly well looked after throughout the journey of purchasing the house. From the very beginning, the team of sales representatives, Tracey and Suzy, were exceptional. They were kind, supportive, and always available to address any queries or concerns we had. Their prompt responsiveness and effective communication with us and other parties involved made the whole process much smoother and stress-free.We are pleased with the quality of our new house. Any minor issues that arose during the build were swiftly addressed by the site manager, Neil, and his team. Their efficiency and professionalism ensured that our concerns were promptly resolved, allowing us to fully enjoy our new home.As part of the service, we received comprehensive house demonstrations on how to use the Hive system, which has proven to be one of the best upgrades in our new house. The Hive system has not only enhanced the functionality and convenience of our home but has also resulted in significant savings on our gas consumption.Overall, our experience with William Davis Homes has been outstanding and stress free! The service provided by Tracey, Suzy, and the entire team has exceeded our expectations. We are delighted with the quality of our new house and the support we received throughout the process.We would highly recommend William Davis Homes to anyone seeking a reliable and trustworthy builder. Thank you for making our dream home a reality.

Akvile · 5 March 2024

★★★★★ 1/5

Trustpilot

I would not recommend a William Davis…

I would not recommend a William Davis home to anyone, especially at the Castle Donnington development. Extremely rude sales staff, they go back on their word when you reserve a plot and are not trustworthy. They also like to discuss other developments in the area and bad mouth other developments which we believe to be very unprofessional. They also try to make you use their suggested solicitors but offering money towards it which is illegal for new builds to do. Wouldn’t recommend under any circumstances.

Victoria · 23 February 2024

★★★★★ 5/5

Trustpilot

Lime gardens

Lime gardens is a well designed development. The style and overall positioning of the houses is well done. Our house, having been here for one week, looks well finished. Overall, the lead in to contract completion was accomplished with very few problems.I would recommend William Davis to any prospective new house purchaser.Having an empathetic site salesperson,which we had, goes a long way to a successful result.

Trevor · 27 October 2024

★★★★★ 5/5

Trustpilot

Just purchased a property with wdh in…

Just purchased a property with wdh in Rugby houlton I would say its one of the best house buying experience with wdh. Absolutely a brilliant consumer service.Especially, Bev from sales office is excellent, without her help we would have definitely not purchased this property. We had so many difficulties during the purchase process everytime we end up in a difficult situation she helped us in some way to get around the problem. Everytime we pop in to her office without appoinment she still welcomed us with smile(even before we confirmed the purchase). The so called other big builders should probably learn from wdf on what is customer first approach. The after sales process was also brilliant. John from the site team was excellent in preparing the snaging list and took action so quickly to get things resolved. I would strongly recommend to have a visit to the sales office if you looking for a new build in Rugby and I strongly would say you will get a better experience then other builders around Rugby. I would like to say a big thanks for Bev and wdh team for giving us a pleasent and a hassle free purchase experience.

Mahesan · 19 February 2024

★★★★★ 5/5

Trustpilot

Fabulous staff at Hastings Green…

We viewed a property at Hastings Green with Suzanne she was so professional and wonderful to deal with but we hadn’t sold our house we subsequently did sell and Sue put the property on hold and again was very well informed and a pleasure to deal with we finally met June Hall who is the normal site sales agent she also proved to be very professional and site knowledgeable with the result with a deposit paid and we cannot wait to move in will keep you informed but thanks again to the three musketeers

Bernard · 18 February 2024

★★★★★ 5/5

Trustpilot

Our whole experience from first putting…

Our whole experience from first putting down a deposit on our house at Wellington Place, Market Harborough to moving in at the end of September 2023 has been very positive. The sales team were excellent, keeping us informed on progress and answering our questions promptly. The site manager was also excellent before completion, on moving in day and in the months since. We had a few very minor snagging issues that were resolved swiftly and to our satisfaction. We have settled well into our new home and so far have had no issues. All in all, a lovely experience. Thank you to all involved and well done William Davis.

Sue · 6 February 2024