Every review we hold for the Rugby office, from every platform, shown as written. First names only.
★★★★★ 5/5
allAgentsI have been working with
I have been working with Belvior now for 7 years and I can only say that I am so glad that I used this company. Not only did they assist me with buying my property to rent, ( not a big capitalist, just no pension!) but they have managed it from day one. They have kept everything up yo date, ensured that the tenant looks after everything nicely and they send me quarterly reports of the property with photos so I can see that all is well. They charge a fee, of course, but for my peace of mind and for the excellent service they offer, I think every penny is well worth it. I like it that they have linked with traders who can quickly and inexpensively repair and damage of renew anything that needs doing with no hassle for me. A fabulous company. Thank you so much .
Terry · 31 January 2022
Agent replied · 25 February 2025
Thank you so much for such a lovely positive review Terry. We do try our very best to ensure that everyone has a positive experience when working alongside us. We look forward to seeing you soon.
★★★★★ 5/5
GoogleWhen we purchased our property, I contacted Belvoir on the recommendations of others and I am so glad I did because they have been great! Wendy came to meet me at the property and gave me good advice on what worked well for rentals and overall, they were very responsive, straight forward and easy to deal with. They found us tenants quite early on so all went really well. Will definitely continue to do business with Belvoir as they did not disappoint.
Helene · 1 January 2022
Agent replied · 31 December 2024
Hi Helene Boily, we are very happy to have provided you with such a positive experience! You are a delight to work with and we wish you good luck with the onwards tenancy experience. You know where we are if you need us. We hope to see you soon!
★★★★★ 5/5
GoogleWe’ve been really lucky to have found Belvoir, as they’ve looked after us for the past few years starting during lockdown which was an uncertain time to say the least. Always more than happy to help with putting us in touch with …
DanExert · 10 October 2024
Agent replied · 31 December 2024
Thank you for your review, it means a lot. Im glad you are happy with our services. Take care.
★★★★★ 5/5
GoogleI’ve only been dealing with Belvoir for a couple of weeks but so far I’ve got nothing but good things to say. They got me into my flat really quickly, sorting out issues I have come across in the flat and helped me with an out of hour emergency- yes all in a couple of weeks! Very efficient!!!
Abbey · 1 January 2024
Agent replied · 31 December 2024
We aim to please! We have a great team and a fantastic bunch of local contractors that are on hand when we need them too. We hope you are enjoying your new home. Thank you for the review.
★★★★★ 5/5
GoogleA first class team with a first class service! Previously I had endured a bad experience with another agent, and it was such a relief to find a friendly, helpful and very professional agency at Belvoir. As a landlord I can only thoroughly recommend the team - it would be hard to find better service for landlords anywhere.
Caroline · 1 January 2024
Agent replied · 31 December 2024
Im so pleased you are happy with our service Caroline after having such an awful experience elsewhere. We hope your tenants will be happy in their new home. Thank you for choosing us.
★★★★★ 5/5
GoogleBelvoir Rugby is awesome I really appreciate their service.
NDABEZINHLE · 1 January 2024
Agent replied · 31 December 2024
Thank you for your review, it means a lot. We hope you enjoy your new home. See you soon.
★★★★★ 5/5
GoogleGreat staff,always there to help rented a house for 5 years and they always looked after me and the house
Jorge · 15 July 2025
Agent replied · 31 December 2024
Jorge Costa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Belvoir Lettings Rugby. Thank you.
★★★★★ 5/5
GoogleBelvoir have been so helpful and amazing in helping me and my husband find and move into our new home. They were so quick and efficient in resolving any questions and queries I had. Thank you so much to the team for helping us find our new home!
Holly · 22 June 2024
Agent replied · 31 December 2024
Another happy customer and 5 star review. We appreciate you taking the time out to leave this review as we know you will have been mid move! Thanks!
★★★★★ 5/5
GoogleI’ve been using Belvoir to let my flat in Rugby for the last 6 years. I find them first rate. They answer all emails very quickly and take care of all the issues that are raised by my tenant. I have never even met my tenant as Belvoir handle all communication with them. Recommended.
Ed · 1 January 2024
Agent replied · 31 December 2024
Thank you for your review Ed. Its lovely to hear you are happy with our management service and its been a pleasure to work with you also over the last 6 years. Regards, The Belvoir Team.
★★★★★ 5/5
Direct reviewsExcellent service throughout the letting process. I was initially a bit reluctant to fill in the application form before even viewing a property but this not only ensured that I was serious about renting but also meant that I wasn't in a fight to view the property and make a decision before I was ready. The responses to queries have been far quicker than I imagined and the professionalism of the staff is a credit to the company.
Nick · 31 May 2024
★★★★★ 1/5
GoogleUnprofessional rude staff....I enquired about a property to rent and wanted to physically view the property. I called the agency several times with no answer or call back. Rosie at the rugby branch finally called me back once prompted. Her attitude was bad from the first word. I provided her with basic background information of the proposed tenants as she said this was to see if we would pass a credit check. She later advised that i had to sign and complete a credit reference / deposit form before even viewing the property....the flat was empty yet she refused a physical viewing. She raised her voice at me and said i had to fill in the form or the property will not be shown to me. Why must i sign a holding deposit and credit reference check form before viewing a property or even expressing my interest in wanting to take the property, seems like an odd practice (the agent mentioned i didnt have to pay the deposit and will not be reference checked but then why must i sign the deposit and reference check form, its complete nonsense).
The form also mentioned that i will lose my holding deposit if i fail a credit check, no letting agency should be keeping holding deposits for this reason providing all information given was accurate. If this is what they are doing then im surprised they havent been reported to trading standards already.
I understand we are midway through a pandemic but how is that an excuse to force people into a contract without letting them view the property. Agents may want to screen tenants early to save time but you are wasting my time in the process and possibly your own.
As a prospective tenant you wouldn't expect to be talked to with respect not patronised within seconds of a conversation.
Please educate the woman in customer service.NegativeProfessionalism
Johnnyboi · 1 January 2021
Agent replied · 31 December 2024
Hi Johnnyboi Joe, we regret to hear that you are displeased with your recent experience with us and are also surprised having had many 5 star reviews in the past, specifically for our customer service.
In response to your comments, I would like to add the following for clarity.
You left us an email on Monday 07/12/20 at 12:48 requesting a call back. Having checked our phone log, I can confirm my colleague called you back within the hour to discuss your queries.
As per the numerous emails sent to you prior to the call that morning, the current procedure (due to the current restrictions with social distancing etc) is that in the first instance a video of the property you are interested in is sent out so you can view the property virtually. On the same email, we ask that if you are interested in any of the properties, that you reply to our basic questions. This is to confirm if you will meet our referencing criteria.
Once this is confirmed, the next stage is to complete a brief application form so we can check all of the details are correct and that your application would be successful should you chose to continue with it. Only on completion of this form would we then book a viewing to visit the property and then in turn, if you wish to continue, we request a holding deposit. This was all stated on the emails sent to you and confirmed by my colleague on the phone call. As the holding deposit is non-refundable, we like to double check the forms to reconfirm the referencing criteria will be met. We want to avoid requesting any funds to secure properties where applications may fail, as we don’t want people to lose their money unnecessarily.
At no point is anyone forced into signing anything without seeing a property first or asked to pay any money.
During the pandemic, we have let over 120 properties using this procedure and have received no complaints to date. In fact the opposite. We try our best to keep all of our customers, contractors and staff safe during these difficult times by keeping to the latest legislation and minimising face to face contact where possible. Completing paperwork prior to the viewing is one of the ways of doing this.
Im sorry to hear that you felt my colleague was raising her voice. I can confirm that this was not her intention and perhaps working from home and from our mobiles may be contributing to us speaker louder than required. It is possible that the phone line was not very clear and therefore she was speaking louder than necessary. We will of course raise your concerns to not only the person you spoke to, but to all staff so they are aware that when working from mobiles, this could come across as negatively.
Finally, just to help with your onward journey of finding a new home, we can confirm that within the lettings market, we do not wait for offers on properties. Unlike purchasing a property, the rent advertised is the rent requested/expected to be achieved. As a rule, it is not up for negotiation.
Thank you again for taking the time to let us know your thoughts and we wish you good luck in finding your new home.
★★★★★ 1/5
GoogleHi,
My name is Maria Puscu , i used to live at 63a High St , Hilmorton . I had the property rented with Belvoir. First of all , at the end of tenancy they will find any excuses to take money from your deposit(bathroom fan is dirty, washing machine drawer, oven... etc). I left the property in better condition than in the beginning of the tenancy , but still they charged me £45 for “further cleaning” and i m sure they will leave it as it is .They wanted to take £20 for 2 bulbs that was not working properly from the begining , but never bothered me . The flat is above the cleaning store and every time are using the machines I couldn’t use the shower because was no pressure on the water and it was coming cold . Please if you want to rent don’t choose “Belvoir” !!!!
Iulian · 1 January 2021
Agent replied · 31 December 2024
Hi Iulian Iulian, we regret to hear that you are displeased with your recent experience with us. We have communicated with each other previously for over 3 years without an issue so we are surprised with regards your review. As you are aware, photographs of the property at the end of the tenancy were supplied confirming/showing there was a small amount of cleaning still required, to which you agreed. The flat was always above a "cleaning store", this never changed and did not appear to be an issue for you hence the tenancy ran for 3 years. We were only informed of the low pressure in the shower when you vacated. Any issues raised by you during the tenancy were always addressed and fixed in a timely manner without any complaint. Regards, The Belvoir Rugby Team.
★★★★★ 5/5
GoogleFriendly and supportive staff.
Adefela · 14 November 2025
Agent replied · 19 November 2025
Dear Adefela,
Thank you for the feedback! We’re pleased to hear that you find the staff to be friendly and supportive. Our team is dedicated to providing exceptional service, and your feedback inspires us to continue doing our best. If you need any further assistance, don’t hesitate to get in touch. Best wishes - Rosie & the team
★★★★★ 5/5
FacebookBelvoir have been great from the start being quick and flexible to show me a range of properties and get me setup quickly into my new place. The apartment was managed to a high quality and any issues raised were quickly resolved, you can expect quick email responses from the team. Upon moving on to my next property they were quick to give the apartment a lookover so my deposit could be returned quickly and in full. Thanks for looking after me!
Ryan · 11 August 2020
Agent replied · 6 February 2025
Hello Ryan Dickinson, thank you; we appreciate your feedback! Thank you for taking the time to leave a review for us at Belvoir Lettings Rugby. It really is appreciated. We wish you good luck in your new home.
★★★★★ 5/5
GoogleI received five star service from Belvoir Lettings in Rugby as a lanlord. All the staff are very efficient, competent and reliable. I would highly recommend Wendy and team in Rugby as your letting agent.
Maw · 2 January 2019
Agent replied · 31 December 2024
Thank you again for taking the time to let us know how we did. We are happy to pass along your comments to the team here at Belvoir Lettings Rugby! We hope to see you soon.
★★★★★ 5/5
GoogleMy experience of the Rugby Belvoir team has been very positive. The staff were very welcoming, helpful and friendly. They were always available when ever we needed any information or help. The communication has been excellent! We have been really impressed with just how professional, friendly and fficient the team and the service has been, a huge thank you to all the team 😊
Rajo · 1 January 2023
Agent replied · 31 December 2024
Thank you so much for sharing your experience with us. We have passed your kind words on to the Belvoir team. We look forward to speaking with you again soon.
★★★★★ 5/5
GoogleWe (Tom and Sushmila) had an excellent experience renting a property through Belvoir Rugby. From the very start, their team was professional, responsive, and incredibly helpful. The application process was straightforward, and any questions …
Tom · 10 October 2024
Agent replied · 31 December 2024
Tom & Sushmila, what a fantastic review. We try to make things as easy as possible at what can be a very stressful time so we are pleased to hear that you found our service to be straight forwards. We are lucky to have a great team of … More
★★★★★ 5/5
Direct reviewsI needed a replacement washing machine due to the one I was using broke down.
A new one was ordered within 24 hours, and one delivered and fitted within a couple of days.
Great, brilliant service.
Thank you Wendy.
Paul · 6 September 2023
★★★★★ 5/5
Googlelovely team at Rugby , Wendy and Karen always helpful, quick to reply and very professional. Helped to find tenants quickly, did all checks on time. I feel very supported as new landlord.
K · 6 November 2024
Agent replied · 31 December 2024
A glowing review from one of our new landlords, thank you! We are pleased you are happy with Belvoir as your new agent. Looking forward to our continued partnership.
★★★★★ 5/5
GoogleI have let my house out through Belvoir Lettings Rugby and the whole process has been exceptional. From the initial engagement and finding a tenant (which was very quick) to the actual move. Outstanding service from all members of the team especially their responsiveness to questions, queries and any issues that occur. Would highly recommend to anyone who wants to let their property, knowing its being managed so efficiently and professionally. Thank you!!!PositiveResponsiveness, Quality, Professionalism, Value
Shaun · 1 January 2021
Agent replied · 31 December 2024
Shaun, your wonderful feedback and rating mean a lot to us. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Belvoir Lettings Rugby. Thanks again for the review and have an amazing day!
★★★★★ 5/5
GoogleThank you all ladies for the amazing service! I would recommend this agency to all my friends as the agency sorts all problems in the property instantly.
Thank you Wendy!
Kind regards
Daria
Dasha · 2 January 2019
Agent replied · 31 December 2024
Hi Dasha -, we are very happy to have provided you with such a positive experience! We hope to see you soon!
★★★★★ 5/5
GoogleI've had a really good service from Belvoir. I recently moved into one of their properties, and they made it an easy process from viewing to moving in. Great response time answering emails.
Darren · 10 October 2024
Agent replied · 31 December 2024
Thank you for taking the time to leave us this review. We know you must be very busy moving in to your new home so thank you again.
★★★★★ 5/5
FacebookAfter having two very bad experiences renting my house, once with another local letting agent and once privately, I chose Belvoir to manage my letting this time and the reason I chose them was because my daughter rented her flat through Belvoir and I was very impressed with the checks they did on them before they allowed them permission to rent and they did their management visits once she was a tenant. I have only been a customer of theirs since August 2018 but they are reliable and helpful. My payments are always paid promptly on time and they keep me informed and send photos after their management visits. I would highly recommend their services as a tenant or a landlord
Lynn · 11 February 2019
Agent replied · 6 February 2025
Lynn Randall, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
★★★★★ 5/5
allAgentsHighly
We live in the same house that Belvoir in Rugby has been renting for over 13 years. Perfect communication. Wendy is always helpful and fixes a problem as soon as it occurs. There has never been a misunderstanding and we consider the cooperation to be perfect. Highly recommended
Robert · 12 September 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
