Trusted Agent profile · Royston, Hertfordshire
Verified
★★★★★
959 reviews across 4 platforms
6 Melbourn St, Royston, Hertfordshire, SG8 7BZ
Part of Thomas Morris, see every office.
Thomas Morris's office in Royston, Hertfordshire, at 6 Melbourn St, is rated 4.6 out of 5 across 959 reviews on four platforms, including 875 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of six awards Thomas Morris won in 2026.
875
Reviews on Google
This office
71
Reviews on Facebook
Business-wide
1
Reviews on View Agents
This office
12
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Royston office, from every platform, shown as written. First names only.
5/5
GoogleChloe & Dan are an absolute dream to work with. Responsive at all hours, friendly but most importantly are kind, emphatic and understanding people. I always know the level of service I'll get from the Attwal's and I'm always excited to work with them both.
Thanks so much for your kind revEWE Adam! We love working with you and your amazing family!
5/5
GoogleHaving just received an offer from a likely buyer of my mother’s bungalow, my family have been impressed by the efficiency of the Oulsnam team. They have worked hard to advertise the property and to enable prospective buyers to view ASAP, which has led to a speedy offer which we hope will lead to a definite sale. In addition the team have made sure they kept my sister and me informed of progress at all times.
5/5
GoogleOutstanding organisation with a purpose for good for community, land and seabed. A blueprint in ESG initiatives leadership and diversity. Walking the talk.
5/5
GoogleMy wife and I recently sold our property through Hugh and the team in Marriott's Faringdon. We couldn’t reccommend them highly enough. Hugh and the team were so helpful, courteous and professional. We really felt …
Thank you for the 5 star review Matt! We strive to give that personal and outstanding customer service so we are pleased you feel you have received this with our Faringdon Office.
1/5
GoogleWhilst happy to issue "leases of the Mines Royal" in our country, they refuse to listen to the communities objecting to having their land, air, water and health poisoned. Rotten to the core.
5/5
TrustpilotDealt with Paula in the Royston Office
Dealt with Paula in the Royston Office, so very helpful, great service from start to finish, thank you.
5/5
GoogleHighly professional agents, I was looked after by Amit who was knowledgeable, realistic and helpful at every step. Actually made us realize what an good Estate agent can bring to the process.
What a lovely review Peter - THANKS!
5/5
GoogleThe service I have received from Oulsnam Bournville has been fantastic. A friendly and informative service with excellent communication all throughout the sale. As it's local to where I live I have felt comfortable popping in and have always found friendly and helpful staff, whoever is in the office at the time. Many thanks for making the process of selling my Mum's bungalow as easy as possible.
5/5
GoogleRyan and Sam are fantastic agents. Their communication is great. They are both very personable and approachable, and were always available to answer any questions we had along the way. We were very happy to leave the sale of our property in their capable hands. We would highly recommend them
5/5
GoogleSelling our big old house was rather a marathon experience, but that is no reflection on the time and effort that the team at Oulsnam put into getting us through to completion. Karen and Rachel showed great professionalism and care, ensuring that communication kept going between all parties.
5/5
GoogleGenuine Product. Genuine Service. Proper integration for the service and product reviews took a little setting up but to be expected and the support was there. Our customers automatically get sent a request for a review and it is quick and easy for them to do so. Decent notification system and easy to tie in to our CRM and investigate / respond appropriately. To those who claim the reviews are fake. Well - it is possible I guess- as with ALL review platforms to create fake customers, with fake email accounts and place fake orders. Companies who operate like that will hopefully get found out whatever platform they use. Indeed it is easier for them to do so with platforms that don't need an order/customer account. Feefo do plenty to ensure that the customers are genuine and that negative / contested reviews are moderated fairly. We pride ourselves on putting our efforts into continually improving our customer service and use any negative reviews to help us do that. Thank you. Steve Doyle , Caterkwik Ltd.
Hi Steve, thanks so much for your review! We're so glad to hear how happy you are with Feefo! Have a great weekend, Team Feefo.
5/5
GoogleHow great at last to have a really helpful and great advice from an outstanding estate agent. All thanks to Jade Allen who was ultra friendly and knowledgeable.
Thank you for the lovely review Amanda! We are so pleased to hear of your outstanding experience :)
3/5
GoogleWant to give negative review of Bloomberg guarantee registration process
5/5
GoogleWould like to say thank you to Rob for all the knowledge and advice. Helpful for the sake of being helpful.
Hi There Peter and and thank you so much for your review and 5 Star rating. I'll pass this on to Rob and the team!
5/5
GoogleReally nice and friendly staff... i’m buying a house and Gareth and Hugh made the experience much easier and happier !! Helping us all the way... we couldn’t choose better company , thank you
Thanks for the lovely review Renata! So pleased you have had such a great experience with us
5/5
GoogleNice experience. Isabelle helped me to set up my new tenancy and her communication was always on time and I am satisfied with her.
Abna Shamnad, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
5/5
GoogleI recently sold my house with Ryan after being there for 26 years, and I cannot recommend him enough! An amazing help from start to finish, and truly went above and beyond. If you're looking to sell your property in the area, then definitely choose Ryan as your agent.
5/5
GoogleSam & Claire are fantastic, a valuable asset to Fine & Country. I have bought & sold houses many times in the last 30 years, this has been by far the best experience. The most professional and ‘polished’ team I have met. From the very first …
5/5
FacebookWould highly recommend Becky from Thomas Morris. She went over and above what she needed to throughout the course of our lengthy sale and purchase. Nothing was too much trouble and her communication was consistent and prompt every step of the way. Thank you Becky for playing a huge part in finally get us into our New Home 🏡
1/5
TrustpilotI've been a client of Thomas Morris…
I've been a client of Thomas Morris Property Management for 25 years. During the last five years the service has declined, but today, they can't even answer the telephone. Are they going into Administration?
5/5
FacebookSarah Mercer (mortgage advisor) was so helpful when I bought my first property three years ago that I sought her out again when looking to move. She goes above and beyond to solve even the smallest issues, and is always quick to respond to any queries. Sarah is lovely to work with, and I would fully recommend her services.
5/5
GoogleVery friendly and easy to get hold of. Jon said he had a buyer and we didn't even need to go to market!
Thank you we appreciate your feedback, thanks for taking the time to leave a review.
5/5
FacebookAs first time buyers, we didn't really know anything about purchasing a property and were recommended by our friends to speak with Sarah in regards to applying for a mortgage. From the moment we met with Sarah she has been not only a wealth of knowledge around every aspect of our purchase but also a solid support network for the both of us at such a stressful time. Sarah has gone above and beyond on numerous occasions to help us when we needed her and consistently put our minds at ease when we had lost all optimism. We had a rough ride buying our first home and if it wasn't for Sarah's dedication, professionalism and support, i'm not sure we would have ever got there! We would highly recommend her service to anyone who is buying, especially if it's for the first time.
What a lovely review - thank you!
5/5
GoogleAMAZING, AMAZING, AMAZING!! We were disgruntled with another agent in the area and Fiona quite literally came to our rescue! She booked to come out same day when we spoke to her and …
Karla thank you very much for taking the time to write such a concise review. I know Fiona & all the team @ Royston, will be so pleased to that they can to your rescue.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Thomas Morris, Royston won Gold; Thomas Morris, Ramsey won Platinum; Thomas Morris, St Neots won Platinum; Thomas Morris, St Ives won Platinum; Thomas Morris, Huntingdon won Gold; Thomas Morris, Biggleswade won Gold.
