Trusted Agent profile · Royston · Hertfordshire
Verified
★★★★★
959 reviews across 4 platforms
6 Melbourn St, Royston, Hertfordshire, SG8 7BZ
Part of Thomas Morris, see every office.
Thomas Morris's office in Royston, Hertfordshire, at 6 Melbourn St, is rated 4.6 out of 5 across 959 reviews on four platforms, including 875 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of six awards Thomas Morris won in 2026.
875
Reviews on Google
This office
71
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
This office
12
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Royston office, from every platform, shown as written. First names only.
5/5
GoogleThe team at Bournville was unfailingly helpful throughout our sale process and it was clear that they worked hard to market our home and obtain the best price. At no time did we feel we weren't on their priority list and their hard work achieved an excellent outcome.
Thank you for your review. We are glad that the team at Bournville were able to assist you selling your home.
5/5
GoogleI was very impressed with TLC. From first meeting Tom, I found him to be very friendly and helpful and seemed very knowledgeable about the local housing market. Tom’s photographic abilities were excellent and I was really pleased with the standard of the photos used, they certainly enhanced the property. All house viewings were carried out very efficiently. Even though the sale of my house was straight forward, Tom always acted with professionalism and was very patient with my many telephone queries. I would have no hesitation whatsoever in recommending TLC to anyone who is considering selling their house.
Thank you so much Elizabeth, this is really appreciated.
5/5
GoogleWe just bought a house through Thomas Morris and they were excellent! Everyone in the team was a pleasure to work with and Erin was a true superstar. We had weekly (sometimes daily) updates whenever there was a change or movement in our …
Hi Jess, Thanks for your review and the 5 Star rating . I'll make sure that the team at Royston are made aware - particularly "superstar" Erin!
1/5
GooglePulled my honest review and won't answer the phone or reply to my requests for it to be reinstated. Basically they are paid by their clients to create restrictive policies on what is deemed relevant/useful/accurate so they can filter out all the really negative stuff. Won't be relying on Feefo for any product recommendations in future that's for sure.
5/5
GoogleToni and the Royston office were very helpful and supportive in our move into our new home. Excellent service and communications.
Thank you Neil, really glad you enjoyed the customer journey, appreciate the kind comments and review very much.
5/5
GoogleAmazing service from Claire and Sam at Fine & Country (Rugby). They spent time guiding us through the process. They went above and beyond, to …
Hi Suzi, Thank you so much for taking the time to leave such a wonderful review! It's great to hear what a difference Claire & Sam have made to your property sale. We know it can be a daunting task, and choosing the right agent to guide … More
5/5
GoogleThe staff we spoke with when buying a house with TM in Royston were all very helpful and kind. We didn't have any huge demands but anything we asked for was not a problem or resolved quickly in a professional manner.
Hi There Joseph, I’m delighted that you had such a great experience with our team at Royston and many thanks for the 5 star review!
5/5
GoogleWorking with Charlotte on property viewings, I found her to be very professional and well-prepared. Would recommend.
Thank ypu Hugh for your kind comments and recommendation, very much appreciated
5/5
GoogleWe couldn’t fault our experience with the team at Fraser Wheeler Dawlish, a special thanks goes to Sharon and Paul for all their hard work , we were kept informed at every stage through the sale of our house, we can’t praise them enough. If we had to do another sale they will definitely be our first choice.
5/5
GoogleVery professional from valuation through to conveyancing!
5/5
GoogleFirst time going through the selling process and Fiona was amazing even with bumps in the road! Thanks again
Thank you Filipe! I'll make sure that Fiona is made aware.
5/5
GoogleGood afternoon just thought I’d leave a review . Rang Thomas Morris this morning and spoke to Fiona baker who was very helpful and arranged a viewing off a property for next week …
Thank YOU Darren! I'll let the Royston team know about your feedback.
5/5
GoogleVery good customer service 👏 …
Thanks for the feedback, we're so glad you have a great experience. Hopefully we can help you again next time you need funding. Team Swoop.
5/5
TrustpilotExcellent and expedite service
Completed the process in 3 days time.
5/5
GoogleMark and Tom did a great job selling my property in the St Albans conservation area. Once legal work began their open lines of communication were extremely helpful. It was a bonus having F&C on board especially as the house was being let by JW&Co - both teams working efficiently together. Extremely impressed and would recommend!
5/5
GoogleWe have just sold and purchased our new home through Thomas Morris Royston, Robert and his team are fantastic, nothing was too much trouble. …
Thank you Lee - I know that the team at Royston will be very pleased to read this review - Thanks!
5/5
GoogleRobert was knowledgeable and competent in his evaluation of my property. The service received from the team in-branch was always courteous. Communications throughout were clear and as promised (i.e. they would contact you when they said …
What a detailed an useful review. Thanks Rob we're delighted that you were so pleased with experience!
1/5
GoogleConstant rubbish through the letterbox
Sorry that any of our marketing material is causing such offence. Please send your address to paul.saunders@thomasmorris.co.uk and we will ensure you receive nothing further
5/5
GoogleBuying through Fine and Country has been a good experience - they have been open with updates, offering their insights and time. We've appreciate it - it's made the buying process very smooth!
5/5
GoogleA fantastic experience with Josh from start to finish. Would highly recommend to all :)
Thank you so much for your kind words! 🌟 It was a real pleasure helping you, and I’m delighted to hear you had such a positive experience from start to finish. Your recommendation means a lot!, Josh, EweMove Telford West
5/5
GoogleIt was really nice experience with chloe she great us in very nice way…
Very much appreciate your review and comments Kartic, thank you
5/5
GoogleExcellent in all. Have been using them for the past 6 yrs and they remain the best.
5/5
GoogleWe recently sold our property through Thomas Morris and I cannot recommend the service we received from them more highly. We worked very closely (daily!) with Fiona who was instrumental in moving the sale ahead - in many instances going way …
Katy, thank you for taking the time to write this wonderful review for Fiona and the team at at Royston, its great to hear they went above and beyond to get you moved.
5/5
FacebookI have used the Sawtry branch in the past to help me with a property let, the service was first class. I have recently been looking to buy and Millie was fantastic. Once I had found Sarah the mortgage consultant was able to find me a great mortgage and the whole process was hassle free, I received my mortgage offer very quickly. A great professional service from start to finish
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Thomas Morris, Royston won Gold; Thomas Morris, Ramsey won Platinum; Thomas Morris, St Neots won Platinum; Thomas Morris, St Ives won Platinum; Thomas Morris, Huntingdon won Gold; Thomas Morris, Biggleswade won Gold.
