Trusted Agent profile · Royston, Hertfordshire
Verified
★★★★★
185 reviews across 3 platforms
45 High Street, Royston, Hertfordshire, SG8 9AW
Part of Country Properties, see every office.
Country Properties's office in Royston, Hertfordshire, at 45 High Street, is rated 4.5 out of 5 across 185 reviews on three platforms, including 90 Google reviews rated 4.4.
We’ve been operating in the local area for over 40 years and have the local knowledge you need to make truly informed decisions about your property. Our experienced team of professionals provides the best customer service, ensuring that you always know what’s happening with your property. Contact us today to sell or let your property, and we’ll support you every step of the way.
Every review we hold for the Royston office, from every platform, shown as written. First names only.
5/5
GoogleHad a really positive experience with Country Properties. Tracy Jackson was excellent - easy to get hold of, polite, professional, friendly, and clearly very competent. She helped to push things along even when our solicitors were awful. I recommend 100%.
Thank you so much for your lovely review, Tracy and the team really appreciate it. Please let us know should you need any assistance in the future.
5/5
GoogleRobert and his team did a fantastic job of selling our property. The customer service didn’t stop at the sale of the property, they were regularly in touch to keep us updated on the chain right up to completion. The whole team are friendly and very helpful. Would highly recommend. Thanks guys.
Thank you. we are passionate about our customer service.
5/5
TrustpilotCountry Properties outstanding customer service
Although I was not buying or selling with Country Properties without Sasha’s help in the chain we would not have been able to progress with all the sales in the chain. She went above and beyond - outstanding customer service.
5/5
TrustpilotAll of the staff have been exceptional…
All of the staff have been exceptional from the initial valuation with Ken who was extremely efficient and believed in our property and achieving a great price for us. Sasha and Billie were also excellent in the office and always willing to help and kept us constantly updated with our progress. Wouldn’t hesitate to recommend them.
5/5
GoogleKelly and her team were excellent throughout the entirety of my house move; any issues that arose were dealt with professionally and efficiently, they ensured that the entire process was as stress-free as moving home during a pandemic could be.
Thank you for your 5 star review. Receiving feedback like this is great for the team :) We wish you all the best in your new home. Please let us know should you need any assistance in the future.
5/5
GoogleSuper helpful, professional and friendly, I’d recommended the Royston branch of Country Properties wholeheartedly
Great feedback for the team. Thank you very much!
5/5
GoogleCountry Properties was handling the house sale for the vendor and we were the buyers. We met Tracy Jackson at the house viewing and she handled the house sale all the way through. We appreciated getting to know someone who had detailed knowledge about the property and its sale history. She guided us as to what kind of offer was realistic and she facilitated the property purchase in a friendly and professional manner. We were thrilled to be able to buy this house and appreciated the assistance we received from Country Properties in doing this successfully.
Thank you for leaving us such a wonderful review, we are delighted to hear that the staff at Country Properties have been so accommodating. Receiving feedback like this is great for the team.
5/5
TrustpilotIf I could give more stars I would
If I could give more stars I would. Thoroughly deserve more. A long drawn out house purchase due to solicitors etc but Sasha has been exceptional. She not only was very prompt with replies and helping but also her professionalism was outstanding. Cannot recommend enough keep up the great work Country Properties
5/5
TrustpilotSasha and the team at Country…
Sasha and the team at Country properties have been brilliant. A huge help throughout the entire process. They’ve always been available to discuss any issues we had and helped us to achieve the exchange date we wanted.Thanks to Sasha, Billie and the teams for your help!
5/5
GoogleI would not hesitate in recommending the team at Country Properties in Royston. Tracey, Robert and Kirsty are all highly professional and went out of their way to be helpful and supportive. Tracey was straightforward with advice, always responded quickly to my enquiries and really put in the hours! I agree with what another reviewer said: Robert made sure he knew what was happening in the chain, which helped secure things remarkably quickly. The Country Properties team are friendly and efficient, but above all, their communication is excellent and this is so important.
5/5
GoogleYou will find a very friendly and efficient team in the Royston office. They processed our rental without any problems. Many thanks to the team for all their help.
We are so glad you had a good experience with Country Properties, our staff will be happy to hear your kind words.
5/5
GoogleI've used Country Properties for 2 years and can confidently say that they are consummate professionals in all aspects of their work. Friendly and engaging throughout, it was almost a pleasure giving them my money!
Dear Dave, thank you for leaving such a glowing review for our Lettings Team. It has been a pleasure to work with you over the last 2 years and we wish you all the best in your new home.
5/5
TrustpilotTime to buy
I purchased my property through country properties and from the first viewing until completion they were really on the ball, pushing solicitors to do their thing. They communicated well with me the buyer so that knew what was happening at different stages. I enjoy the whole process of moving but even then it can at times be stressful but country properties were good at distressing. I would use them to sell my property but not for many years yet.
5/5
GoogleRobert and his team were extremely professional and supportive through the whole process of selling our house. They helped me deal with what can be an extremely stressful time in a kind, supportive and business like way. I recommended them very highly.
Thank you. As an estate agent we take pride in our 97% customer satisfaction
5/5
TrustpilotI would 100% recommend Country…
I would 100% recommend Country Properties. They have been brilliant from start to finish with the sale of our house. Every person we have spoken to has been professional, friendly, efficient and kept us up to date clearly at all times regarding where we were up to. A really brilliant estate agency and I would recommend to anyone. Sasha in particular has regularly gone above and beyond what she had to do and has been brilliant.
3/5
GoogleCountry Properties we successful in supporting us with our purchase. The beginning of the process was great with the estate agent being very honest and helpful. Overall, we had a very quick purchase process of just 8 weeks however, towards the later stages, the sales progressor was very pushy and threatened to pull the sale should we not have organised an early exchange/completion date. Moreover, we were limited to the number of viewings at the property and were unable to organise for our architect to conduct his drawings prior to our exchange. The sales progressor was then very abrupt with our solicitor and asked to speak to his supervisor on two separate occasions despite him doing a fantastic job. In future, I would hope they could take a bit more time to respect the overall time scales we were working to.
Dear Mr Blyth Thank you for taking the time to leave us a google review, we note your comments and take the feedback on board. Unfortunately the Sales progressor is often under a lot of pressure from buyers and sellers and it can be frustrating when updates aren’t being received from solicitors to progress things along. We wish you all the best in your new home and hope you are very happy.
5/5
TrustpilotCountry Properties were an absolute…
Country Properties were an absolute marvel! Would recommend them to anyone!!
5/5
TrustpilotLongest established and best agents to sell your home
The service that was provided by Jake and Sasha was first class and value for money. I could not find one fault from start to finish, excellent communications and knowledge. I highly recommend.
1/5
GoogleMy Parents phoned to enquire about a rental. Found them to be unhelpful and condescending. Found other agents in the local area to be better and more professional. 1) my parents didn’t visit they phoned 2) information was given in a condescending rude tone. 3) I was in the room when you spoke to my girlfriend (the daughter) 4) you had the opportunity to apologise when my girlfriend contacted you to say they were not happy with the way they were spoken too. As far as we are concerned this was your opportunity to put things right. Many other agents they can use where they will get a better service and not have to pay 6 months rent upfront.NegativeProfessionalism
We are really sorry that your parents found our advice unhelpful. We explained in detail what their renting options were and again to their daughter who called our office after their visit. Please give me a call on 01763 245121 at your convenience for any further clarification and help. Sophie Wesley, Area Lettings Manager
5/5
GoogleI cannot thank the team enough for all their guidance and help during this sales process. I have received great feedback and progress reports each step of the way and the team were always available to update me and help me with any questions. THANK YOU VERY MUCH. I am very pleased I chose to use Country Properties!!!
Thanks so much for taking the time to write this wonderful review Shirley. The sales team will be delighted to hear your kind words, and am sure they will all join in to say, it has been a pleasure.
1/5
Facebookwe have been ignored after our tenancy finished, no feed back from exit check over, slow to even start process of returning £1900 deposit, still not received any feed back after 22 days of having completed check out. Disgraceful attitude, I have had to chase and chase and still no messages back. I had to start the process with the company used to hold the deposit but this takes a month before they pay it out. I would never rent through this agency. Very slow to get issues resolved in the flat to a point we had to with hold rent to get repairs carried out and start a process of complaints against the agency. We had enough and now purchased a property and would never go back to renting through this agency. Michael Struebel
Your check out was conducted and you have been informed on more than one occasion that we are awaiting the landlord to agree release of your deposit. The landlord has to also be happy with how you have left a property before the deposit will be released. The office has been closed for the last 5 days over the Christmas period. All maintenance issues in the property have been dealt with throughout your tenancy and all emergency issues dealt with as promptly as possible. Should you remain unhappy with the response, please use the customer complaints procedure.
1/5
GoogleIf I could give zero stars, I would. I am letting a property with Country Properties and have received abysmal service from the outset. Staff members have left and their emails gone unanswered, emails are ignored for weeks and even months with no apology or acknowledgement and their service has been absolutely dreadful throughout. I have made numerous formal complaints yet little has changed and their solution was for me to email three staff members every time I needed to contact them as this might lead to a faster reply (it hasn’t). When I have raised problems with their service this has been argued against far more often than it has been acknowledged and corrected. Country Properties may be excellent for buying/selling a property but would absolutely not recommend to anyone looking to let or rent.
Dear Ms Shipley, We feel we have responded timely to all of your queries in difficult and demanding circumstances for our staff. We are sorry if you believe otherwise but we have done everything possible under the lockdown and pandemic restrictions. John Redman Director
1/5
GoogleMy Parents phoned to enquire about a rental. Found them to be unhelpful and condescending. Found other agents in the local area to be better and more professional. 1) my parents didn’t visit they phoned 2) information was given in a condescending rude tone. 3) I was in the room when you spoke to my girlfriend (the daughter) 4) you had the opportunity to apologise when my girlfriend contacted you to say they were not happy with the way they were spoken too. As far as we are concerned this was your opportunity to put things right. Many other agents they can use where they will get a better service and not have to pay 6 months rent upfront.
We are really sorry that your parents found our advice unhelpful. We explained in detail what their renting options were and again to their daughter who called our office after their visit. Please give me a call on 01763 245121 at your convenience for any further clarification and help. Sophie Wesley, Area Lettings Manager
5/5
GoogleNewly viewing/ Renting these guys have been great! Me and my partner fell in love with a house and must have viewed it about 4 times it was never a inconvenience for them. Very easy to communicate with and paperwork easily explained. Any time we have/had an issue or a question its dealt with very quickly the girls weve delt with are lovely and very down to earth and bubbly whilst staying professional especially during these hard pandemic times. :)
The lettings team are proud of their customer service record and thank you for your positive review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Country Properties's Royston office has 185 reviews across three platforms: 90 on Google, 6 on Facebook, 89 on Trustpilot (across the whole business).
Country Properties Royston is rated 4.5 out of 5 across all 185 reviews, and 4.4 out of 5 on Google from 90 reviews.
Country Properties Royston, 45 High Street, Royston, Hertfordshire, SG8 9AW.
