Every review we hold for the Royston office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMyself and my partner both bought and sold a property through Country Properties in Royston. The knowledge of the team was instrumental in ensuring that the selling and buying process went without a hitch with clear communication at all times between our solicitors and interested parties. We were most impressed by the timely and always constructive feedback from viewings of the property we were selling, and it was clear that Kirsty, Tracy and Robert were always willing to go the extra mile to assist. We would highly reccommend using Country Properties in Royston if you want first class service with a personal touch.
Thank you again to the whole team.
Regards
Carol & Paul
Carol · 28 October 2018
Agent replied · 27 October 2023
Thank you so much for your review. It is very rewarding for the whole team to receive such feedback
★★★★★ 5/5
GoogleI mainly had dealings with Tracy for the purchase of my house. She managed situations proactively and in a professional manner. She kept us fully informed.
I found Tracy to be friendly, approachable and nothing was too much trouble for her .
Thank you so much to Tracy, Martin and her team. They were amazing and I would recommend their services.
Joanna · 10 October 2022
Agent replied · 27 October 2023
Thank you very much for such a great review, Tracy and the team are happy to hear you were pleased with our service. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotSuperb from start to finish
Superb from start to finish. Excellent communication throughout my house sale (especially Phil). All staff are friendly and helpful. Speedy service.
Karinda · 18 December 2025
★★★★★ 5/5
Trustpilotexcellent service again
we have sold several properties with CP and again Ken & Sasha were excellent - highly recommend.
Paul · 20 January 2026
★★★★★ 5/5
TrustpilotStar Sasha
5 Stars!! So so helpful. Sold my house with Country properties at a time when house prices were dropping and less people were buying. They kept me informed and made the viewings of the property very straight forward. Jake explained everything clearly and didn't mind answering all my questions. Sasha was amazing. Always aware of what was happening, pushing things along and providing updates at appropriate times. Thank you so much, I am very grateful.
Gemma · 18 September 2023
★★★★★ 5/5
TrustpilotCountry Properties are the best! …
From start to finish Country Properties were fantastic! Very professional & always on hand to answer any queries & support the customer. A very special thank you to Sasha who went above & beyond to help us through our sale, she is amazing! We have used Country Properties in the past & wouldn’t consider another agent, they are by far the best in the area.
Mr · 21 March 2024
★★★★★ 1/5
GoogleHad awful experience with Sophie Wesley. Be aware while renting, she keep ignoring our emails and phone calls after our end of tenancy. We spent£500 on professional cleaning and sent her the certificate but she Caused us so much stressed, in the end DPS mentioned she was trying to do a "betterment". I had to liaise with her manager Irma Bucci to get any sort of reply. Awful and stressful experience...
This is the reply for ur comment below :
The property it self is very poorly isolated and we as a family living with a child, how could we not heat properly... As you say if u still have all the communication, please have a look at the email that i sent on 7th of Sep 2021, that's 1 week after we moved in, where i was mentionning about Chilopoda infestation...
Its not tenant responsible to sort out stuctural issue with the buildings.
Also our end of tenancy cleaning company had an aftercare option which we took and even sent emails to Sophie to contact them, SHE IGNORED.
Finally, even with DPS she didn't reply on time and we had to go through a lawyer to get in touch with her....
You know how renting property is hard to find and unscrupulous people like Sophie Wesley support these horrible landloard and take our hard earned money to "betterment" the old broken property.
Thank you for helping us to see the dark side
Nirubiha · 7 March 2024
Agent replied · 27 October 2023
Dear Nirubiha,
Thank you for taking the time to leave a review. We are sorry to see you have not been happy with the service. The business is jointly owned by Irma and Sophie and we have records of email communications between Sophie and yourself as well as phone records with other staff members giving you updates. Unfortunately, the landlord was extremely disappointed with how you left the property and the check out report reflected this. Numerous areas of the property had deterioration due to mould and damp through a lack of heating and ventilation, as well as the garden being unkempt. These issues were highlighted to you during your routine property visits throughout the tenancy by the staff members conducting them. As Sophie could not reach an agreement between the landlord and you, it was put to the DPS for them to act in arbitration and allow the decision to become final from an impartial provider.
★★★★★ 5/5
TrustpilotWe had a fantastic experience from…
We had a fantastic experience from start to finish. From the very beginning, the whole team were professional, knowledgeable and genuinely consultative throughout the process.
Danielle · 22 September 2026
★★★★★ 5/5
TrustpilotI had a fantastic experience with Sacha…
I had a fantastic experience with Sacha at Country Properties. She was incredibly friendly, approachable, and helpful throughout the entire process. Nothing was too much trouble, and she was always happy to answer questions and provide guidance whenever needed.
Joe · 7 June 2026
★★★★★ 4/5
TrustpilotSasha is great
I recently bought a house which country properties represented. The main person worth calling out that made a difference to the sale was Sasha. Sasha was meticulous and driven and always working towards the common goal.
Victoria · 2 April 2025
★★★★★ 1/5
TrustpilotNo decorum/class But all I wanted was decent customer service!
Why is it that agents everywhere it seems Don’t have any class/decorum A simple call to say properties have gone would go along way Low level people that don’t know how to deal with the public This company have lied to me twice With no response Is this normal for housing agents? Some CHARACTER building is needed in theses types of roles The lack of respect has pushed me to write a review on every encounter I have with these types of agents Very very poor customer service Just like most of them No stars!Reply - of course to u don’t have my name Your all so busy nobody cares Still experiencing a clone mentality in this field Lack the of care
Anthony · 24 August 2022
★★★★★ 5/5
GoogleI have been very impressed with Country Properties, both lettings and sales. For years they managed a rental property and then when we wished to sell it they found a buyer. The whole team are responsive and supportive.
William · 31 August 2025
Agent replied · 8 October 2025
Dear William, thank you for sharing your experience with our sales and lettings department. It’s been a pleasure working with you over the years!
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service. Selling the house is the easy part, it’s the sales progression which makes all the difference, this is what makes a good agent in our experience. We had a long period between sale and completion with a couple of solicitor changes along the way, Sasha in particular kept on top of progress all the way, good communication and updates, explaining the process all the time. I’ve learnt a lot about the conveyancing process over these last few months. The whole team are polite and professional and always return calls or emails, Ken is a real gentleman. Thank you team!
John · 30 May 2022
★★★★★ 2/5
TrustpilotPoor service and telephone manner.
I contacted country properties to arrange a valuation on my property, however I was passed to a different branch, who then took a long time to get back to me. When I finally had a call from someone she jumped straight in with properties they had available without talking the time to properly hear our requirements. She then asked if we had any other valuations and who with, then starting to make negative comments on that estate agent (even though the other agent then went on to sell our house in 4 days). When we finally got round to our valuation she was utterly unimpressed that we had quite busy lifestyles and asked repeatedly that someone take some time off work so that she could properly discuss what they could offer after she had valued the house. I was very shocked with the poor telephone manner and the complete lack of flexibility around us. Not an agent that I feel would listen to us or work for us at all and we would not recommend them.
Customer · 20 October 2023
Agent replied · 27 October 2023
Good afternoon - I am sorry to hear this, can you please email me with details of the branch in question so I can look further into this for you please? ampthill@country-properties.co.uk
★★★★★ 5/5
GoogleMyself and my fiancé Jordan cannot thank Tracey Curaba enough. She was absolutely fantastic - right from the very start of our sale and purchase to seeing us through to completion, Tracey was professional, so kind and extremely helpful. Tracey, thank you so much we are so pleased to be in!
Emelie · 10 October 2021
Agent replied · 1 June 2024
Thank you very much for such a great review, Tracey and the team are thrilled to hear you were pleased with our service. We wish you all the best in your new home. Please let us know should you need any assistance in the future.
★★★★★ 5/5
TrustpilotWhat should have been a fairly simple…
What should have been a fairly simple Exchange had its moments and stress, however discussing the issues with Country Properties, especially Sasha, calmed the situation and gave us the cushion and expert knowledge that was needed to make this a better move! The team have been excellent throughout and a big thank you for your help!
Mr · 23 March 2024
★★★★★ 5/5
TrustpilotWe felt in safe hands that worked for us
We would recommend Country Property without reservation. The team were professional and friendly and kept us fully informed of status throughout the sales process. Sasha always kept us updated, which was important to us as we are not resident in UK, and worked hard to push the chain to completion. We are pleased we chose Country Properties and thank the team.
Kristina · 26 October 2025
★★★★★ 1/5
GoogleDreadful company! - left a rental property in January and still my tenancy deposit is unpaid!! I have chased every month to get things sorted. Having to go legal to get it back. Sophie Wesley is to be avoided.
Disgraceful organisation who treat tenants appallingly! Only selected 1 star because the review will not post otherwise...
Nik · 13 July 2020
Agent replied · 27 October 2023
Mr Adam's deposit is registered with the Deposit Protection Service (DPS). He is disputing the findings of his checkout report and refuses to allow the DPS to arbitrate, hence the delay in resolution. We are proud of the way we look after our tenants and landlords alike and have a measured 97% customer service level. We are more than happy to resolve the issue through due legal process.
John Redman, Director
★★★★★ 1/5
GoogleAvoid at all costs.If you like someone to visit your house every three months these are your guys. Substandard properties and substandard services.
Col · 20 August 2026
★★★★★ 5/5
GoogleVery personal and professional service with great attention to detail. Went above and beyond to resolve queries to ensure the smooth running of my house sale. Special thank you to Irma Bucci, Area Sales Manager and Tracey Curaba, Sales Progressor, along with the Sales Team in the Royston office.
Stephanie · 10 October 2021
Agent replied · 26 May 2024
Thank you for leaving us such a wonderful review, we are delighted to hear that the staff at Country Properties have been so accommodating. If you require any help in the future please don't hesitate to call.
★★★★★ 5/5
TrustpilotCountry Properties Hitchin Lettings Excellent
Country Properties Hitchin LettingsAll of the lettings team have been excellent in helping me secure the property I really wanted. Jo and Pam went way above and beyond what was required . They kept me up to date with everything and liaised with the owners to ensure the deal was done. Without their patience and understanding I would have been disappointed ! Thank you Ladies ...Thank you Country Properties
Karen · 7 February 2023
★★★★★ 4/5
GoogleI am a Keyworker and due to the property being vacant they let me move in. Everything was done so fast and efficiently. I am very pleased with how they dealt with and helped me move so fast.
No issues with either Sophie or Sharon. Plus my little flat is great.
Lesley · 10 October 2020
Agent replied · 27 October 2023
Thank you for your positive comments. John Redman, Director
★★★★★ 1/5
TrustpilotBad experience .
Unfortunately this company cannot be trusted by Landlords . Having formulated a contract many years ago they recently tried to impose add additional costs which were not an acceptable change tour agreement . We subsequently decided to terminate our agreement because of this and incurred an introduction fee on our properties after many years of business . A bad experience .
Clive · 3 September 2025
★★★★★ 5/5
TrustpilotI have had an amazing experience…
I have had an amazing experience selling my property with country properties. The Team were extremely helpful even with my purchase which was not technically there responsibility.Sasha was exceptional and definitely someone you need on your team if you are looming to move house.I can't recommend them enough
Oliver · 6 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
