Country Properties Royston reviews

★★★★★ 1/5

Facebook

we have been ignored after our tenancy finished, no feed back from exit check over, slow to even start process of returning £1900 deposit, still not received any feed back after 22 days of having completed check out. Disgraceful attitude, I have had to chase and chase and still no messages back. I had to start the process with the company used to hold the deposit but this takes a month before they pay it out. I would never rent through this agency. Very slow to get issues resolved in the flat to a point we had to with hold rent to get repairs carried out and start a process of complaints against the agency. We had enough and now purchased a property and would never go back to renting through this agency. Michael Struebel

Alison · 29 December 2020

★★★★★ 1/5

Google

If I could give zero stars, I would. I am letting a property with Country Properties and have received abysmal service from the outset. Staff members have left and their emails gone unanswered, emails are ignored for weeks and even months with no apology or acknowledgement and their service has been absolutely dreadful throughout. I have made numerous formal complaints yet little has changed and their solution was for me to email three staff members every time I needed to contact them as this might lead to a faster reply (it hasn’t). When I have raised problems with their service this has been argued against far more often than it has been acknowledged and corrected. Country Properties may be excellent for buying/selling a property but would absolutely not recommend to anyone looking to let or rent.

Ms · 10 October 2020

★★★★★ 1/5

Google

My Parents phoned to enquire about a rental. Found them to be unhelpful and condescending. Found other agents in the local area to be better and more professional. 1) my parents didn’t visit they phoned 2) information was given in a condescending rude tone. 3) I was in the room when you spoke to my girlfriend (the daughter) 4) you had the opportunity to apologise when my girlfriend contacted you to say they were not happy with the way they were spoken too. As far as we are concerned this was your opportunity to put things right. Many other agents they can use where they will get a better service and not have to pay 6 months rent upfront.

Adam · 10 October 2020

★★★★★ 5/5

Google

Newly viewing/ Renting these guys have been great! Me and my partner fell in love with a house and must have viewed it about 4 times it was never a inconvenience for them. Very easy to communicate with and paperwork easily explained. Any time we have/had an issue or a question its dealt with very quickly the girls weve delt with are lovely and very down to earth and bubbly whilst staying professional especially during these hard pandemic times. :)

Ambz · 10 October 2020

★★★★★ 5/5

Trustpilot

Very professional

Very professional, allways willing to help going above and beyond my previous estate agents experience. Very happy with service received.

Dougiemainhotmail.com · 24 March 2026

★★★★★ 5/5

Google

Tracey & Martin were responsive to phone calls and ensured the process resulted in a satisfactory completion

Elaine · 10 October 2022

★★★★★ 5/5

Google

Sophie Wesley was fantastic, very professional and understanding. She is very prompt and dealt with my application very quickly, and provided all the information I asked for. Highly recommended!

Z · 10 October 2020

★★★★★ 5/5

Trustpilot

Excellent, cannot recommend enough!

Country Properties have been excellent. From valuation stage, viewings, negotiations through to completion, every person at Country Properties has been so personable and helpful. There is so much involved in buying and selling a property and they certainly understand their business and area very well. I really cannot recommend them highly enough.

Customer · 25 April 2022

★★★★★ 5/5

Trustpilot

Selling our home was made easier and…

Selling our home was made easier and less stressful by Country Properties.Very professional and friendly service, we were kept updated on all aspects of the sale.In particular, Ken and Sacha were amazing.Very highly recommend.

Elaine · 14 November 2023

★★★★★ 5/5

Trustpilot

Sasha and the team were all a pleasure…

Sasha and the team were all a pleasure to deal with,and always kept me informed of how things were progressing.Me and my partner can’t recommend them enough and thank them all for getting us where we wanted to be👍

Mr · 14 June 2023

★★★★★ 5/5

Trustpilot

Fantastic!

Fantastic!! i have to say how impressed I have been with the team at Country Properties, Amphtill. Right from the start, I have received excellent help and support with nothing being too much trouble. The star of the show is undoubtedly Sasha who has held my hand throughout and has always been on hand and responded to any query or request for assistance promptly. She has a lovely disposition and shares her knowledge without reservation. Thank you to all at CP for everything.

Ebrahim · 21 November 2023

★★★★★ 5/5

Trustpilot

Buying our dream home

It’s been 17 years since I brought a house and the process has somewhat changed. We found our dream home and Country Properties helped us navigate the purchase from start to finish. Very approachable and flexible with a number of visits to the property before the final purchase. Always at the end of the phone to answer 101 questions. Sasha in particular was our point of contact and can’t thank her enough. Having a local agent additionally helped as I was new to the area. Country Properties having sold many properties in the area was able to guide us with the purchase which really helped me. Now the fun begins in turning the old 1980’s house into our dream home. Dan and Mel.

Daniel · 31 July 2023

★★★★★ 5/5

Google

Rented through County Properties over the last 8 months. The only issue we had with the property was quickly resolved. Our inquiries were answered promptly and they agreed with the landlord to return our deposit in full within 2 working days of us vacating the property. As a tenant, I would recommend renting with them.

Ben · 12 December 2022

★★★★★ 5/5

Trustpilot

Best estate agents in the area

This is the 2nd time in under 3 years I have used Country Properties and I would use them again in a heartbeat. Very professional and knowledgeable. Went above and beyond for absolutely everything. Ken, Sasha and the team are fantastic. Would definitely recommend.

Ben · 3 May 2022

★★★★★ 5/5

Google

Robert and the team worked really hard for us. We lost 2 sales due to no fault of theirs and almost gave up but they kept at it and we finally sold the property much to our delight. Communication was great throughout and I wouldn't hesitate to use them again or recommend them to others. Thank you!

Adam · 28 October 2017

★★★★★ 5/5

Google

We can’t recommend Country Properties highly enough! They are very supportive and excellent communicators, keeping us informed with everything promptly. They have made the process of moving home as stress free as possible - thank you!

Eve · 11 March 2024

★★★★★ 5/5

Google

Great company with some awesome people like Tracy and Michelle. My rating of Country Properties is a 7-star performance for all that they promise, offer and deliver. Engaging them, you are never going to walk alone. It's a strong recommendation from me.

B · 10 October 2023

★★★★★ 5/5

Google

Sharron helped us get our house with a lot of factors against us. She went above and behind to help us and we finally got approved. When a couple of issues arose she was very quick and attentive to get them sorted and we can’t fault her or country properties. Absolutly would recommend using them Thank you sharron and team

Simon · 10 October 2021

★★★★★ 5/5

Facebook

Robert and his team did a fantastic job of selling our property. The customer service didn’t stop at the sale of the property, they were regularly in touch to keep us updated on the chain right up to completion. The whole team are friendly and very helpful. Would highly recommend. Thanks guys.

Sandie · 26 May 2018

★★★★★ 5/5

Google

Really happy with the helpful and informative communication from all of the personable staff at Country Properties. You have been great to deal with. Thank you

Al · 10 June 2024

★★★★★ 5/5

Trustpilot

Sasha at County Properties was there…

Sasha at County Properties was there for us every step of the way during our purchase. We can not thank her enough for all the help and support. Many thanks. Myrtle

Myrtle · 25 June 2025

★★★★★ 5/5

Google

Really happy with the helpful and informative communication from all of the personable staff at Country Properties. You have been great to deal with. Thank you

Alan · 10 May 2024

★★★★★ 5/5

Google

We enjoyed a great service from Robert, Tracey, Kirsty and the team at Country Properties Royston during the sale of our house. Knowledgable and professional, with a straightforward and attentive approach that really helped us throughout the process, from valuation to exchange and completion. Would highly recommend.

Colm · 28 October 2017

★★★★★ 5/5

Google

Being a landlord can be quite a big responsibility and a stressful at times! I have to say Country Properties have made it enjoyable with an amazing personable and friendly team with excellent communication and consideration. They have quite frankly been the best agents Ive experienced to date and would highly recommend!

Chanting · 10 October 2021