Trusted Agent profile · Roundhay
Verified
★★★★★
260 reviews across 1 platform
470 Roundhay Road, LS8 2HU
Preston Baker's office in Roundhay, at 470 Roundhay Road, is rated 4.5 out of 5 across 260 reviews on 1 platform, including 260 Google reviews rated 4.5.
Every review we hold for the Roundhay office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience with Preston Baker. As first time buyers we were a little nervous with the whole process but Elle was fantastic, she kept us updated throughout the whole process. I couldn’t recommend her and Preston Baker enough. Thank you for everything.
Thank you Hannah for such a lovely review. We are so pleased we were able to help with your purchase. Kind regards, Team PB
1/5
GoogleThroughout the selling and legal processes rather than being an advocate, the PB agent in our chain delivered frustratingly and consistently poor service and sales progression. …
Thank you for leaving both reviews with us and recently speaking with our CEO. We're sorry that you've had two very different experiences with us, one 5*, and the other, 1*. We pride ourselves on ensuring customers received the same 5* … More
5/5
GoogleI had a choice of a few agents to sell my house, I chose Preston and Baker and am not sorry that I did. The staff were very friendly, helpful and professional. Communication was excellent, they kept me in touch with what was happening at all times. Thank you Alex, Lindsey and Catherine of the Oakwood Branch.
Hi Pricilla, Thank you for choosing us and for your lovely review. We really appreciate you taking the time to share your experience and will pass your thanks onto the Oakwood team. Kind regards, Team PB
5/5
GoogleTom Hawes was fabulous and we absolutely love our flat. Really clear and professional procedure for renting our new flat 😊 The team are always there on hand to help with issues or enquires and will always come back to you to help answer questions / issues …
Thank you Ruth for such a lovely review, I'll be sure to pass this on to Tom. Kind regards, Bradley
5/5
GoogleThanks to Matthew for coming over to value our house last week, we appreciate your time and insight. We’ve had a good catch up with our mortgage advisor and have a timescale that meets our needs, so have decided to postpone our move for …
Hi Michael. Thank you so much for taking the time to share your review. We look forward to helping you with your sale once you are ready. Kind regards, Team PB
5/5
GoogleMy house sale has finally gone through! Thank you for such a great service. The images and video created helped to capture my home perfectly... it never looked to good! There were quite a few ups and downs as always when selling/buying a …
Hi Jo. Thank you so much for taking the time to share your wonderful review - Elle will be delighted with your kind words. We are so pleased we were able to help with your sale. Kind regards, Team PB
5/5
GoogleTom Hawes has been supporting us with letting out our property as well as giving us professional and excellent advice on buying our second BTL property. Tom has been superb throughout and we couldn’t thank him enough. He has always been at …
Hi Grace. Thank you for taking the time to share your review. Tom will be delighted with your kind words. Kind regards, Team PB
5/5
GoogleWe sold our house very quickly through the Oakwood Branch. Clara visited before the open day to discuss how the day would go, managed the open day and helped us sort out the offers. Clara was friendly, professional and her advice was …
Hi Wendy. Thank you so much for taking the time to share your wonderful review. Clara and Elle will be delighted with your comments. Kind regards, Team PB
5/5
GoogleRach has made the process of selling our home so straightforward despite some challenging circumstances. She’s be reliable, responsive and gone over and above to get us the best possible price. I would highly recommend her.
Thank you James for your kind words! We’re so pleased to hear that Rachel made the process smooth and straightforward for you, even with the challenges along the way. Her commitment to securing the best outcome for our clients really shines through, and we're glad that came across in your experience. Thank you for the recommendation, it means a lot!, The Preston Baker Team
1/5
GoogleMy experience with Preston Baker was incredibly disappointing. One of the most frustrating aspects was the lack of communication. There was a …
Hi James. I am replying to your recent review and was very disappointed to note the contents. At Preston Baker we take a genuine interest in both customer service delivery and also customer satisfaction. In this instance you have identified … More
5/5
GoogleI should like to thank Elle Pheasey for all her help and support to us throughout our purchase, due for completion any day now. She has been a kind, cheerful point of contact between ourselves and the vendor, answering questions promptly, …
Thank you so much for your wonderful review Valerie. Elle will be delighted with your kind words. Kind regards, Team PB
5/5
GoogleRachel was so helpful and always kept us in touch with what was happening. She was always our first point of call when we weren't sure of something.
Hi Jen. Thank you very much for your brilliant review. Rachel will be over the moon to read your kind words. Kind regards, Team PB
5/5
GoogleElle and Clara were fantastic, they were a pleasure to deal with, very helpful throughout the process of selling our house. I could highly recomend them. They were both lovely to speak to and kept me up to date. Thank you so much.
Hi Shelley. Thank you so much for your great review. Elle and Clara will be delighted with your comments. Kind regards, Team PB
5/5
GoogleGrace Hopkinson in the Doncaster office has provided an excellent customer service and has been responsive, personable and efficient throughout the whole letting experience. Many thanks Grace
Hi Mick. Thanks so much for taking the time to share the great review. Grace will be really pleased to read your kind words. Kind regards, Team PB
5/5
GoogleCannot fault Elle - she is very pleasant and kept us updated on every step of our purchase. We have gone on to use PB for our subsequent sale because of the professionalism they showed during viewings and after-care: thank you Elle!
Thank you Kirsten. We are so pleased we were able to help you. Kind regards, Team PB
5/5
GoogleWe bought our new home through Preston Baker and Elle was great - very prompt at replying and great at giving us a call to give us updates. Would recommend them as estate agents!
Thanks so much Lou for your brilliant review. Kind regards, Team PB
5/5
GoogleI had the pleasure of working with Rachel as I navigated my questions about the property market. …
Hi Richard, thank you for taking the time to write the review about Rachel. She has worked with me now for many years and I agree, she's a real credit to the business. … More
4/5
GoogleDealt with Elle throughout the process and she was very helpful, understanding and always pleasant. She responded promptly to all my enquiries and did not leave anything hanging. I would recommend this agent.
Thank you for taking the time to share your great review and recommendation. Kind regards, Team PB
5/5
GoogleGemma has been an absolute pleasure to deal with. She has been patient, responsive and friendly. Nothing has felt like too much trouble for her. Feel completely in good hands dealing with herself and the rest of the team
Hi Bahle. Thank you so much for sharing your wonderful review. Kind regards, Team PB
5/5
GoogleAppointment made / visit on time and then a follow up call to explain the different options / valuation with clear and straight forward advice which allowed me to make an informed decision as to how best to proceed.
Thank you so much for taking the time to share your great review Jonathan. Kind regards, Team PB
5/5
GoogleWe have just completed through the Oakwood branch. We have dealt with Elle who has been fantastic. She has been helpful, professional and kept me up to speed through the whole process.
Hi Carmela. Thank you so much for taking the time to share your wonderful review. Elle will be delighted to read your comments. Kind regards, Team PB
5/5
GoogleWhen we decided to list our property in June 2021, we invited 5 estate agents to value our property. We chose to enlist our property with Preston Baker after Andrew came to value our property and gave a very thorough pitch as to why we should use them and backed it up with data. We were particularly taken with how professional both Preston Baker as a brand and also their staff members seemed to be. The brand exudes first class service. We chose to have a launch day a week or so after launching it on Rightmove. Charlotte came the day before to introduce herself and view the house. The launch day was successful, with 5 viewers ending with two offers. We have now accepted an offer. We were particularly appreciative of the Wattsapp group between ourselves and Charlotte as this has proven to be useful for contacting whilst at work and unable to take calls. We cannot thank Preston Baker enough for their exemplary service.
Hi Emma. Thank you so much for your wonderful review. We are so pleased to have been able to help with your sale. Kind regards, Team PB
5/5
GoogleThis process has been a joy thanks to Preston Baker. After seeing a great property in mid June we put in our offer, after a little negotiating our offer was excepted. Raz, who showed us around the property was honest and open, Claire Thornton was a joy to talk to and Sean Sutton who met us for the second viewing was completely professional and helpful, taking notes of all our questions. The worst thing in this process is the 'not knowing' and Preston Baker have included us every step of the way! All in all this experience has been incredible smooth, informative, friendly and has definitely cut out the 'BS' from the buying process. Great job so far Preston Baker, thanks and keep up the good work. Richard Ryan and Karen Bell
5/5
GoogleGreat service so far. Jayne Tomlinsom Gave us a viewing at 7pm on a weekday outside of normal hours. Really knowledgeable and approachable.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Preston Baker's Roundhay office has 260 reviews across 1 platform: 260 on Google.
Preston Baker Roundhay is rated 4.5 out of 5 across all 260 reviews, and 4.5 out of 5 on Google from 260 reviews.
Preston Baker Roundhay, 470 Roundhay Road, LS8 2HU.
