Every review we hold for the Roundhay office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe started off trying to sell our house with Manning Stainton. The majority of the houses we were interested in buying were being sold through Preston Baker, and this is where we first met Rachel. Our house sale wasn’t going well. Different estate agents were doing viewings, and we didn’t feel they were interested in getting us a good price, and instead we were getting offers for £20K under asking price. We were so impressed with Rachel when she was showing us around properties. She always made it feel like there was a buzz and urgency around the house sale, and she knew everything about the property without needing to look at notes. She engaged with us and was very approachable. We decided to take our house off the market as we weren’t getting offers anywhere near to asking price. We then contacted Rachel, and asked her to sell our house for us. It was more expensive than Manning Stainton, but Rachel was with us the whole way. She did our valuation, marketing, all the viewings, and she updated us throughout the process. We had six viewings over the weekend (which was perfect as we have kids, so tidying the house wasn’t easy!), and we got five offers! We ended up selling our house for £25K over asking price, and so it was 100% worth paying slightly more in fees! We had a few issues along the way (as most sellers do) and Rachel was always there to chase the buyer where necessary, or ensure everyone was doing what they needed to do, and speaking to solicitors directly to chase them when they weren’t being proactive. I cannot recommend Rachel enough. It is because of her that we have funds available to renovate our new house already. I now recommend her and Preston Baker to everyone who is buying or selling, as it’s such an excellent service. Thank you Rachel!
Roseanne · 10 September 2026
Agent replied · 16 September 2026
Thank you so much for such a fantastic and detailed review!
It’s fantastic to hear that Rachel’s enthusiasm, local knowledge and hands-on approach gave you the confidence to switch agents, and that her marketing and proactive approach resulted in six viewings, five offers and, ultimately, a sale £25,000 above asking price! What a brilliant result.
We’re also pleased that Rachel was there to support you when challenges arose, keeping everyone moving and chasing solicitors and buyers when needed. We know how stressful the sales process can be, so having someone who takes ownership from start to finish can make such a difference.
Rachel will be absolutely thrilled to read your feedback. Thank you for putting your trust in her and for recommending Rachel and Preston Baker so highly. We wish you every happiness in your new home and hope the renovations go brilliantly!
Best regards,
The Preston Baker Team
★★★★★ 5/5
GoogleWe chose Preston Baker for the sale of our house after meeting Rachel because she was so knowledgeable about the local housing market and very clear about the fees and services. Rachel was with us from start to finish which we found very helpful. She was incredibly attentive, always responding to enquiries quickly, and she was very proactive in pushing things forward.
This is the fifth time we’ve bought a house and it was the most positive experience we’d had of an estate agent. Very impressive service and would recommend to anyone in Leeds looking for a friendly and trustworthy estate agent.
Nicola · 6 August 2026
Agent replied · 28 July 2026
Hi Nicola,
Thank you for your wonderful review and for choosing Preston Baker to sell your home.
We're delighted to hear that Rachel's knowledge of the Leeds property market and proactive approach made such a positive difference throughout your sale. Having one dedicated point of contact from start to finish is something we pride ourselves on, so it's great to know you found this so valuable.
It's especially rewarding to hear that this has been your most positive estate agency experience. We'll be sure to pass your kind words on to Rachel.
Thank you again for your recommendation, and we wish you all the very best in your new home.
Best wishes,
The Preston Baker Team
★★★★★ 5/5
GooglePreston Baker were amazing throughout the sale of my late Mum's property. Gemma was professional, efficient and competent. She dealt with any issues quickly and effectively. Within three weeks of the property being on the market, we received offers. Gemma has a wealth of experience and knowledge and advised on the best option. She was right. The sale went smoothly and Gemma was happy to nudge solicitors when all went quiet. We completed in less than three months.
I wouldn't hesitate to use this estate agent again and would highly recommend them.
Little · 6 June 2026
Agent replied · 12 May 2026
Thank you so much for your wonderful review and for trusting Preston Baker with the sale of your late Mum’s property. We’re delighted to hear that Gemma to helped make the process as smooth and successful as possible during what can understandably be a difficult time.
Gemma will be truly grateful for your kind words.
Thank you again for your recommendation. We really appreciate your support and would be delighted to assist you again in the future.
Best regards,
The Preston Baker Team
★★★★★ 5/5
GoogleWe engaged Preston Baker to sell our house in the north Leeds area.
Gemma Duxbury is our estate agent, as she is the staff member at Preston baker who has always looked at properties in this part of Leeds, and she has handled the whole process for us so far.
She has been brilliant, finding the right buyers for our home and efficiently arranging the viewings and other logistics.
Our overall impression of Gemma and Preston Baker has been that they want people to move to the home that’s right for them. Thanks Gemma and we hope the rest of our house move goes as well as this first phase!
Richard · 6 June 2026
Agent replied · 19 May 2026
Hi Richard,
Thank you so much for your fantastic review and for choosing Preston Baker to help sell your home. We’re delighted to hear that Gemma has made such a positive impression and that the process so far has gone smoothly.
Gemma’s local knowledge of the North Leeds market, along with her dedication to finding the right buyers and managing the process efficiently, is something we’re very proud of. It’s especially rewarding to hear that you felt our approach was focused on helping people find the right home for them.
We’ll be sure to pass your lovely feedback on to Gemma, and we wish you all the very best with the next stages of your move. We’re here to support you every step of the way!
Best regards,
The Preston Baker Team
★★★★★ 4/5
GoogleOur house move took over a year, thanks to 2 sets of committed buyers withdrawing for personal reasons. We chose Preston Baker at Oakwood, Leeds because of the single point of contact Gemma Duxbury, who formed a WhatsApp group with us. She was warm, supportive and approachable throughout especially when having to deliver 'bad news', which she always did via a phone call. We had little contact therefore with the office, but Gemma was always responsive when needed. Each of the three times that our house went on market, Gemma and the office had plenty of viewers lined up and we sold quite quickly on each occasion.
There were a couple of times during the process when we felt that little progress was being made and we had to be proactive ourselves, forming a relationship with our vendors and our buyers. However, the fact that we are finally in our last 'forever home' is largely due to Gemma holding our hands on our tortuous journey. We would recommend Preston Baker and, particularly, Gemma.
J · 6 May 2026
Agent replied · 23 April 2026
Thank you for taking the time to share a review of your experience.
We truly appreciate your patience and resilience throughout what sounds like a fairly long and challenging journey. Moving home can be complex at the best of times, and we’re grateful you chose Preston Baker to support you through it.
It’s wonderful to hear how much of a positive impact Gemma had during the process. Providing a single point of contact and consistent, clear communication, especially during more difficult moments, is something we know makes a real difference, and your kind words about her warmth, honesty, and responsiveness will mean a great deal to her.
We also appreciate your honest feedback regarding moments where progress felt slower, and we will certainly take this on board as we continually look to improve our service.
We’re delighted that you are now settled in your forever home, and that Gemma was able to support you every step of the way to reach that point. Thank you again for your recommendation, it really means a lot to us.
Warm regards,
The Preston Baker Team
★★★★★ 5/5
GoogleThis is a review about Preston Baker (Doncaster) but would specifically like to highlight Jayne Tomlinson who has been the best estate agent I have ever known.
She went above and beyond, time and time again. I would go so far as to say the Sale/Purchase would never have happened without her.
We thank her so much and could not recommend her more highly. Fantastic service, efficent, informative and nothing is ever too much trouble. Thank you Jayne.
Anada · 20 April 2026
Agent replied · 11 May 2026
Thank you, Anada, for your fantastic review.
We’re absolutely delighted to hear about your experience with our Doncaster team, and especially your kind words about Jayne. It’s wonderful to know that she made such a significant impact on your sale and purchase, going above and beyond to help everything come together.
Your feedback about her efficiency, communication, and willingness to help at every stage will mean a great deal to her. We’re very proud to have team members like Jayne who are so dedicated to delivering outstanding service.
Thank you again for your recommendation, it truly means a lot to us. Wishing you all the very best in your new home.
Warm regards,
The Preston Baker Team
★★★★★ 5/5
GoogleRachel is a fantastic estate agent, she is so approachable, accessible and knowledgeable. She knows the area so well and during viewings was able to give us up to date market comp information. We have a developed a great relationship with her and looking forward to getting our home from her!
CIGNO · 18 August 2026
Agent replied · 25 August 2026
Thank you for your lovely feedback! We’re delighted to hear that Rachel has been such a fantastic support and that her knowledge of the local area and the market has been so valuable. Thank you for your recommendation!
Best wishes,
The Preston Baker Team
★★★★★ 4/5
GoogleWe were happy overall with the way our property was marketed and a buyer found within a couple of weeks which was great. We did then have a lack of communication from our agent, and didn't really hear anything for several months until we were informed our agent had actually left the company and we were assigned Will instead.
I cannot fault Will's efforts in getting our sale & purchase over the line, in what was at times a very frustrating process. He was professional, friendly and proactive in chasing for updates from the whole chain. Towards the end when it looked like the chain might fall through, he was particularly supportive and reassuring, keeping us informed and helping us feel confident that everything was being handled.
Jess · 23 September 2026
Agent replied · 30 September 2026
Thank you for taking the time to share such detailed and balanced feedback, Jess. We’re pleased to hear that your property was marketed successfully and that a buyer was found within just a couple of weeks.
We’re sorry that communication became inconsistent during part of the process and appreciate how frustrating that must have been, particularly with such a long and complex chain. We’re very pleased, however, that Will was able to step in and provide the proactive communication, support and reassurance you needed to help get everything over the line.
Will will be delighted to hear your kind comments about his professionalism and determination. Thank you again for your patience and for sharing your experience, and we wish you all the very best in your new home.
Best regards,
The Preston Baker Team
★★★★★ 1/5
GoogleVery disappointing experience: seven weeks to acknowledge that the service I paid for could not be delivered. Preston Baker markets itself as a champion of customer service and charges upfront for a premium service based on promises that, in my case, did not materialise. It is deeply concerning that it took seven weeks to realise they could not deliver their own USPs: excellent customer service and Property Launch/Open Days, suggesting a deeper structural problem with management and oversight.
My property was listed with Preston Baker on 19 June 2026. As part of the service I paid for, I was promised a Property Launch/Open Day, which was a key part of the strategy presented to me for achieving the agreed asking price.
The initial price discussed was £215,000, but Preston Baker decided to market the property at £210,000. I explained that this would leave very little room for manoeuvre if we needed to negotiate. I was reassured that the Property Launch/Open Day would generate the interest needed to achieve £210,000 and that there would be no need to reduce the price.
The Open Day never happened.
What followed was even more disappointing. Throughout the process, I effectively had one point of contact, and even that contact had to be pushed for rather than being proactively provided. I then heard nothing meaningful until my second and final contact, around seven weeks after the property was listed.
At that point, I was finally told that Preston Baker could not provide the service I had paid for, and the fee was reimbursed.
Seven weeks is an extraordinary amount of time for a company to take to establish that it cannot deliver a service it has already sold and charged a customer for. Had I been told this shortly after listing, I could simply have made alternative arrangements. Instead, I lost seven weeks based on a service and strategy that were never delivered.
The team responsible for my property consisted of only two people, and ultimately 100% of that team left. That in itself raises questions, but what concerns me more is the apparent lack of management oversight. A company offering a premium service should have basic measures in place to check whether customers are actually receiving the service they have paid for. It should not take the customer seven weeks to discover that the promised service is no longer being provided.
I also find it concerning if the explanation is simply to blame the situation on the individual estate agents who left. Staff leaving may explain how the problem arose, but it does not explain why Preston Baker’s management systems failed to identify and address it. The responsibility for delivering a service sold to a customer ultimately sits with the company.
I appreciate that I was eventually reimbursed, but this does not compensate for the wasted seven weeks or the fact that I was left without the service I had specifically paid for.
Overall, this was a very disappointing experience and, in my view, falls well short of what I would expect from an estate agent charging for a premium service.
Joao · 21 August 2026
Agent replied · 25 August 2026
Thank you for taking the time to write and share your review, we've read it carefully, and we're genuinely sorry.
You're right that this took too long, and that a service you paid for, including a Property Launch/Open Day we'd built into the strategy for reaching £215,000, wasn't delivered as planned. That's not what you should have experienced with us, and having to chase for contact along the way made it worse.
While we won't go into personal circumstances around the team involved, we recognise that staffing changes are not an excuse for a breakdown in oversight. It's our responsibility to make sure customers receive what they've paid for, and to catch it quickly when something isn't working, not to leave a customer to chase for updates. We're sorry that didn't happen here, and we're glad the fee was refunded, though we know that doesn't make up for the time you lost.
We take feedback like this seriously and are using it to look closely at how appointments are handled and monitored when there are changes to a customer's point of contact.
We have tried contacting you to discuss the issues further but have not been able to reach you as yet. We will continue to keep trying.
Best regards,
The Preston Baker Team
★★★★★ 5/5
GooglePreston Baker Doncaster have just helped me sell my home
Jayne Tomlinson is so professional and knows the industry well
She is an excellent communicator and has supported from the beginning to the end and always made herself available
If you are concerned with paying upfront front, don’t be as the service I have received was worth every penny
The team have also been supportive with quotations and solicitors and both were excellent Buying and selling a home is stressful and feeling supported makes all the difference
If you would like an estate agent that goes above and beyond then look no further
Thank you and special thanks to Jayne
Judith · 11 July 2025
Agent replied · 11 May 2026
Hi Judith,
Thank you so much for your kind words! We're delighted to hear that Jayne gave you such great support throughout your move. Selling a home can definitely be stressful, so it's lovely to know that Jayne’s communication and dedication helped make the process feel more manageable, and that you felt the service was well worth it.
We’ll make sure your thanks are passed on to Jayne and the team. Wishing you all the best in your next chapter!
Warm regards,
The Preston Baker Team
★★★★★ 5/5
GoogleWe had a valuation with Preston Baker by Rachel Lansdell. Very impressed with Rachel’s professional service, she was genuinely interested in our needs not just churning out some numbers.
We didn’t realise Rachel had sold most of the homes in our part of Chapel Allerton, so she had all the insights on pitching the right price, and little tweaks to improve things.
Our neighbours also loved Preston Baker and Rachel, both as sellers and buyers.
Very recommended
Gavin · 24 August 2026
Agent replied · 26 August 2026
Thank you so much for your fantastic review, Gavin. We’re delighted to hear that Rachel made such a positive impression during your valuation. Her local knowledge and understanding of the Chapel Allerton market are a real asset, and we’re pleased she was able to offer helpful advice tailored to your plans.
It’s also lovely to hear such positive feedback from your neighbours! We really appreciate your recommendation and hope to work with you again in the future.
Best regards,
The Preston Baker Team
★★★★★ 5/5
GoogleGemma was excellent in assisting me with my new house purchase. She made it very easy and kept me updated throughout. Thank you Gemma 😊 …
Lois · 27 August 2026
Agent replied · 2 September 2026
Hi Lois,
Thank you for your lovely review. We’re delighted to hear that Gemma made your house purchase feel easy and she kept you informed throughout the process. She’ll be thrilled to know that her support and communication made such a positive difference. We really appreciate you taking the time to share your experience, and we wish you every happiness in your new home!
Best regards,
The Preston Baker Team
★★★★★ 5/5
GoogleJayne was very helpful, she came in after us been on the market for 9 months and sold our house within a month or 2, Jayne took the brunt of every ones stress when selling and buying and handle it all professionally and was there for us every step of the way. So thank you
C · 11 December 2025
Agent replied · 11 May 2026
Thank you so much for your wonderful review! We’re delighted to hear that Jayne was able to support you through your sale so smoothly, especially after such a long time on the market. She’s truly dedicated to guiding clients through every step, and we’re glad she made such a difference during what can be a stressful process.
We really appreciate you taking the time to share your experience, and thank you for choosing us! If you ever need anything in the future, we’re always here to help.
The Preston Baker Team
★★★★★ 5/5
GoogleWe recently sold our house in Leeds through Preston Baker, who were superb from start to finish. All of the staff we interacted with were friendly, organised and professional. Jess Fox was superb from start to finish, which gave us full …
Joe · 8 March 2026
Agent replied · 24 March 2026
Thank you so much for taking the time to share such a fantastic review. We’re absolutely delighted to hear that your experience selling in Leeds with Preston Baker was so positive. … More
★★★★★ 5/5
GoogleGemma Duxbury was responsible for the house we were buying. Her communication was great. She kept us updated regularly throughout and when hiccups arose in the process (out of everyone’s control) she dealt with them quickly and professionally. We would recommend Gemma.
Hannah · 24 February 2026
Agent replied · 24 March 2026
Thank you for your lovely review, Hannah.
Gemma will be delighted to know her regular updates and proactive … More
★★★★★ 5/5
GoogleShaun has been friendly polite and proactive, genuinely tried to seal the deal.
Sanaz · 9 September 2026
Agent replied · 16 September 2026
Thank you for your lovely feedback. We’re really pleased to hear that Shaun made such a positive impression. His determination to keep things moving and achieve a successful outcome is exactly what we aim for at Preston Baker.
We really appreciate you taking the time to share your experience and wish you all the best!
Best regards,
The Preston Baker Team
★★★★★ 5/5
GoogleWe recently purchased our home through this estate agent and overall had a positive experience. While the conveyancing process itself was quite frustrating and slower than expected, Olivia at the agency really made a difference.
She was always responsive, kept us updated, and consistently pushed things forward when delays occurred. Her professionalism and dedication gave us confidence throughout what can be a stressful process.
Thank you, Olivia, for your support and for helping us secure our new home.
Manzoor · 6 May 2026
Agent replied · 12 May 2026
Hi Manzoor,
Thank you for taking the time to share your experience. We’re delighted to hear that Olivia’s support and professionalism helped make the journey a positive one overall.
Olivia will be so pleased to hear your kind words. Keeping our clients informed and supported throughout the process is incredibly important to us, and it’s wonderful to know she gave you confidence during what can often be a stressful time.
Congratulations on your new home, and thank you again for choosing Preston Baker. We wish you many happy years there!
Best regards,
The Preston Baker Team
★★★★★ 5/5
GoogleGemma was a great support and help during the purchase of our new home!
M · 20 August 2026
Agent replied · 25 August 2026
Thank you for your lovely review! We’re delighted to hear that Gemma was such a great support throughout your purchase. She’ll be really pleased to know that her help and guidance made such a positive difference. We wish you every happiness in your new home and really appreciate your recommendation!
Kind reagrds,
The Preston Baker Team
★★★★★ 5/5
GoogleThe staff were very friendly and informative when I called them, and Jayne was very patient as we were running late and she didn't rush us and answered all our questions
Kelly · 20 April 2026
Agent replied · 11 May 2026
Thank you, Kelly, for your lovely review.
Your feedback means a lot to us, and we’ll be sure to pass on your kind words to … More
★★★★★ 5/5
GoogleFantastic service from the team. I usually find the process stressful, but not with PrestonBaker.
I’ll keep an eye out for more Preston Baker listings in future for sure!
Thanks to Rachel!
Rob · 6 April 2026
Agent replied · 24 March 2026
Hi Rob,
Thank you for your fantastic review! We’re so pleased to hear that your experience with Preston Baker felt smooth and stress-free, that’s exactly what we aim for.
Rachel will be delighted to receive your kind feedback, and we’ll be sure to pass this on to her. It’s great to know you’ll be keeping an eye out for our listings in the future!
Thanks again for your support, and we hope to work with you again soon.
The Preston Baker Team
★★★★★ 5/5
GoogleGemma Carter was our single point of contact at Preston Baker on the sale of our house in LS8. This is important as lines of communication are both clear and rapid. If you want something doing - you just ask Gemma! The service she provided …
Simon · 8 November 2025
Agent replied · 29 December 2025
Thank you so much for taking the time to share such a detailed and glowing review! We’re thrilled to hear that Gemma’s clear communication, local knowledge, and calm approach made your sale run smoothly. She’ll be delighted to know her … More
★★★★★ 5/5
GoogleI used another estate agent which I was 100persent not happy with. I moved to Preston Baker and the service has been impeccable. My house sold so quick with them the communications from start to finish has been exceptionally perfect. Can only prase them for all there communications. Kirsty and the team have been a life saver for me. Can highly recommend them.
Karen · 11 May 2025
Agent replied · 11 May 2026
Hi Karen. We are so glad you moved to us too! Thank you so much for taking the time to share your fantastic review, we really appreciate it. Kind regards, Team PB
★★★★★ 4/5
GoogleDelighted to have finally exchanged yesterday, hoping to complete next week!
Having dealt with other local estate agents, I can honestly say Preston Baker were in a different league. From day one, Gemma Duxbury showed us around the property and we instantly connected. She was polite, bubbly, and extremely professional throughout.
After our previous purchase fell through, we didn’t have high expectations, but Gemma negotiated our offer successfully and kept everything moving at a great pace. Even when there were small delays with solicitors, she chased things up and made a real difference.
We’re very happy with the service and would highly recommend Preston Baker.
Usmaan · 6 March 2026
Agent replied · 24 March 2026
Thank you for your fantastic review, Usmaan. Congratulations on reaching exchange, that’s a big milestone.
We’re delighted to hear that your experience with Preston Baker stood out and that Gemma made such a positive impression from the very first viewing. Her professionalism, energy, and determination to keep things moving, especially when delays arise, are exactly what we strive for. She’ll be thrilled to know her support helped restore your confidence after your previous experience.
Thank you again for your kind words and recommendation. We wish you all the very best in your new home.
The Preston Baker Team
★★★★★ 5/5
GoogleThank you Gemma Carter for the expertise and care completing our sale seamlessly. You went above and beyond to ensure we got our dream home in just 8 weeks. We are forever grateful for the effort you put in and we would 100% recommend you to anyone searching for a property. Thank you so much :-)
Julie · 24 July 2025
Agent replied · 24 March 2026
Hi Julie,
Thank you so much for your kind words! We're absolutely thrilled that Gemma was … More
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