Linley & Simpson Roundhay reviews

★★★★★ 5/5

Google

The experience was great all round. Special mention to Rik Mandalia, who went out of his way to help me with flat viewings & recommended great alternative flats that suited my requirements. James.

James · 7 June 2020

★★★★★ 5/5

Google

My family and I had the pleasure of dealing with Rik for the past two years. I can’t begin to explain how professional and friendly and honest he is. I would definitely recommend you ask for Rik when dealing with Linley & Simpson Roundhay.

A · 7 June 2021

★★★★★ 5/5

Google

I received a first class professional service last week regarding the checking out process on my Property thanks to the superb help and support from property manager Lauren.

C · 24 May 2023

★★★★★ 5/5

Google

Had a fantastic experience working with Charlie here at Linley and Simpson. Highly recommended.

Mohammed · 15 April 2024

★★★★★ 5/5

Google

Ebonie was great and went the extra mile. Friendly and efficient, many thanks for all your help :)

Nigel · 10 September 2022

★★★★★ 5/5

Google

WIll is an asset to this business. He went above and beyond throughout an extremely complicated purchase. I have no doubt that without his support we wouldn't have got our new family home as he held this together when everyone else was in doubt. As someone who has worked in this industry before i know how hard Will worked on both mine and the vendors behalf. Thankyou Will and the rest of the team at Linley & Simpson in Roundhay.

Emily · 8 June 2019

★★★★★ 5/5

Google

My name is Jay coming from ROK. When I came to Leeds, the most urgent thing was to seek a suitable house where my family including me would stay for 2 years. Fortunately, I met Rik Mandalia working for L&S of Roundhay who provided a lot of useful info and practical advice for me to make an uneventful settlement. While he working for me, he spared no effort to help me and I could find most reasonable house where I and my family are spending a quality time everyday. Especially, he advised me on how to find a primary school for my 2 kids. Now, they fully enjoy their happy school life here at Leeds. Thanks a lot Rik !!

박재열 · 8 June 2019

★★★★★ 5/5

Google

If the Roundhay sales department of Linley and Simpson sets the benchmark for the rest of the company (and I think it does) then this thriving business will soon be the number one agency in the Leeds area. Selling a property that had been my childhood home and part of my life for 56 years was always going to be emotionally challenging. With William and Harriet at the helm, not only was a logical plan of action developed and executed with detailed precision but the process was conducted with great empathy and humility. People make a business and these two young professionals are a credit to the industry they work in, valuable to the company they represent and a pleasure to deal with. I have no hesitation in recommending this team to sell your property.

Michael · 8 June 2019

★★★★★ 1/5

Google

Worst customer service that i have ever witnessed i highly advise no one to go this hell hole as the staff are very rude and their rates are extermely high than others. If i had the choice i would give no stars at all

Bitter · 7 June 2020

★★★★★ 5/5

Google

I would like to thank Rik at Linley & Simpson for the excellent customer service . He has been very professional, patient and proactive in dealing with me.

Ravi · 7 June 2020

★★★★★ 1/5

Google

DO NOT USE! I rented a flat from them and when I arrived, it was disgusting! It had clearly not been cleaned prior to us moving in. In addition to this, we were left with lots of old and broken furniture and a microwave with an out of date electrical safety sticker. When I requested the furniture be taken away, I had a rude email back with the form I had filled in requesting furniture. Because obviously broken furniture is acceptable? This furniture was taken eventually after a lot of hassle. However, when we moved out they had the audacity to take money from the deposit for a deep clean (we left the place far cleaner than when we got it!) and carpet cleaning. After much more hassle we did eventually get some money back for cleaning but they still have £160 for carpets which they would not return. The carpets were terrible when we moved in and my flat mate even reported this! I would never use them again. Awful experience!

Laura · 8 June 2018

★★★★★ 4/5

Google

Been looking for a place to rent for the past 2 weeks and Rikesh has been very helpful in order to get us something sorted in our timeframe. Thank-you to him and the team.

Tobias · 9 June 2015

★★★★★ 1/5

Google

DO NOT USE! I rented a flat from them and when I arrived, it was disgusting! It had clearly not been cleaned prior to us moving in. In addition to this, we were left with lots of old and broken furniture and a microwave with an out of date electrical safety sticker. When I requested the furniture be taken away, I had a rude email back with the form I had filled in requesting furniture. Because obviously broken furniture is acceptable? This furniture was taken eventually after a lot of hassle. However, when we moved out they had the audacity to take money from the deposit for a deep clean (we left the place far cleaner than when we got it!) and carpet cleaning. After much more hassle we did eventually get some money back for cleaning but they still have £160 for carpets which they would not return. The carpets were terrible when we moved in and my flat mate even reported this! I would never use them again. Awful experience!

Laura · 29 December 2017

★★★★★ 1/5

Google

Never been treated so poorly by a letting agent. Their maintenance team took a chip out of the door and cracked a tile whilst fixing things that should have been working in the first place. Now they are charging us for these damages. We rang up to notify Linley & Simpson of this at the time as we were concerned about our security deposit and they assured us that it was fine and there was nothing further we needed to do. Fast forward to the end of our tenancy and they are they are saying we "have not provided sufficient evidence that the maintenance team caused the damage". I'm not sure how I'm meant to obtain evidence without fitting my flat with surveillance... We were directly advised that our deposit would be fine, but there is apparently no record of that phone call. There are too many other negligent actions for me to enumerate in full but here are a few: * Let themselves in for a viewing we were not informed of whilst my girlfriend was getting dressed. * No internet, blinds, or private car parking space as advertised. Was not told this, discovered on arrival to flat on the first day. * No communal bins for 9 months, attracting rats. Had to shuttle waste and recycling to the landfill myself. * Over approximately 30-40 calls I have almost never received a phone call back about issues with the property despite promises. With the exception of 1 or 2 times I have always had to phone them myself to chase things up after days of not hearing anything. * Work men still working on the flat when we moved in, treading mud into the carpet with their boots and leaving the place a mess. After months of stress and effort with the complaints process we finally got £100 back. But this was small consolation as they are now trying to take in excess of that back from our deposit. Overall we left our property in far better condition than when we arrived. We've been extremely tolerant and reasonable tenants, yet still they are trying to charge us for anything they can based on technicality.

Daniel · 8 June 2017

★★★★★ 5/5

Google

Really enjoyed my viewing with Callum from the Roundhay office, he was very friendly and informative. I've also dealt with a friendly gentleman in the Chapel Allerton office who scanned my application across for me. I’m currently communicating with Lea from the Horsforth office who seems very diligent. Overall my experience of this letting agency has been that they're very professional and conduct business in a serious manner. It's re-assuring to deal with a letting agency that goes about their business in this way. I've previously experienced less than professional behaviour from landlords so it’s a refreshing change.

Daryll · 8 June 2016

★★★★★ 5/5

Google

Very fast efficient service. We arranged a viewing for a rental property on the phone, Linley and Simpson were very accomodating and arranged a viewing at a suitable time for us. We arrived 5mins early at the property to be greeted by Rick who was polite and showed us round the house. When we got back we applied for the house online and recieved a phone call only hours later saying everything could go ahead. I had some minor concerns which Rick addressed for me. Excellent service, rented through many estate agents in the past, this has been the most efficient so far.

Daniel · 8 June 2016

★★★★★ 5/5

Google

I am in the process of renting a place and as we all know this comes with lots of hassle and stress. Rick and Callum have done their best. They are very polite and they show real care for both the landlord and the tenant. The viewing was pleasant and all my questions (even the silliest ones) were answered. Minor issues are looked into and everything is designed to offer a nice pleasant experience to their customers. I feel safe renting through a company that has such amazing staff and found solutions for all the unexpected technicalities of a house move!

My · 8 June 2016

★★★★★ 5/5

Google

The Linley and Simpson's Valuer, Mr.David Reeves, has paid us two visits. He has been more than helpful. In the most gentle way, he encouraged us to move ahead more quickly than we originally intended which, in retrospect, was clearly what we should have decided ourselves. This done, he has thoroughly and with every courtesy, surveyed and valued our home. We have, as a result, every confidence in Linley and Simpson's approach.David has taught us a great deal about our own property and feel better informed both in terms of the current financial aspects of house purchase (very different from 30 years ago!) and more aware of the questions we shall need to resolve when choosing our next place of residence. We hope will be in Wetherby and have already approached Linley and Simpson's Wetherby Branch for their assistence.

Dorothy · 9 June 2015

★★★★★ 5/5

Google

From beginning to end I can not fault the process and staff, I received service and help above and beyond other letting agencies I know . Staff in the Roundhay office are second to none and very impressed with their professionalism and help received. Calum guided me to the right property according to my needs, Peter on viewings was very helpful and Rikesh second to none in help given. I am unsuprised from my research they previously held Sunday Times letting agent of the year . I have to say the service was outstanding and adapted to blend needs of the tenant and landlord.

Ian · 9 June 2015

★★★★★ 3/5

Google

Generally Linley & Simpson are OK, I was looking to move to Leeds from south and they managed the viewings quite well. At times I had to ask my colleague to go and have a look at the properties, which L&S were quite accommodative knowing that I was based in south and it would take time and effort to come to view the properties up north. After a property was agreed everything went quite well but (not sure for what reason) I was only informed a day before my move regarding the contract documents and other supporting documents - Although they knew when my moving date was arranged, this put me in a very awkward position. They even turned down my colleague who came to collect the keys for me (although they knew about the situation and I had agreed with them with regards to the key collection). Anyways it was sorted they gave the keys to my colleague - again they did not mention to my colleague about the entrance security number to open the door - having queried with them, he was told there is no entrance code it will be open. Again this put me off because they had to search through all the documents and speak to other tenants in the apartment to open the door for them. Again I wasn't happy with this unprofessional behaviour. I was not impressed with the behaviour of one of their colleague from Roundhay office (especially somebody called Dan & Jack) who after our repeated calls to check with landlord with regards to early move out - they did not have a courtesy to call me or my wife back and inform that they were not getting hold of the landlord. Again I felt it was very unprofessional behaviour shown by some of the team members - not all others were good. So overall my experience was not so good with them - But this is just what I felt and what me and my wife had to undergo during our short stay at a property rented by L&S. Overall a mixed experience of both good and bad customer service.

Shujat · 9 June 2015

★★★★★ 4/5

Google

We spoke to Linley & Simpson to book a viewing for a house last week. They were professional and helpful in organising this on the phone and we then met with Daniel for the viewing itself. He gave us details as we viewed the property, checked if we had questions, talked us through the process if we decided we were interested. He gave us the details of the property too. We found him polite, friendly, professional, informative. Following this, we did put in an aplication and it was dealt with promptly and I managed to speak to the people I needed to easily without any problems. They got back to me efficiently and seem to be easy to deal with. we are satisfied with the services we have received from this company.

Chris · 9 June 2015

★★★★★ 4/5

Google

My girlfriend and I rented a property for 14 months through the roundhay branch, a gorgeous 2 bed flat on moortown corner. We had a couple of snags when we moved in, such as not getting the correct fobs which were ordered immediately and came within a week, and a problem with the heating which one of our neighbours actually helped us with. Other than that (which is probably more of a reflection on the property than the agency) we had no problems over the whole of our tenancy and really enjoyed our time in the flat. We have since had our full deposit back within 2 weeks of moving out, even though we admitted to a couple of damages in the flat, which both Linley and Simpson and our landlord were happy to waiver due to being good tenants. Would definitely rent through them again, only reason it's not 5* is the snags at the start. Belgravia flat, you will be sorely missed!

Adam · 9 June 2015

★★★★★ 5/5

Google

Having viewed over 30 properties to rent around Leeds with multiple letting agencies we have found Linley and Simpson to be the most professional and friendliest. They always had viewing appointments available at a time to suit us particularly at short notice. We viewed just over 10 properties with Cleo and each time, she was extremely friendly and informative, and had sound knowledge of the surrounding and local areas to suit our taste and needs. With each property, she was knowledgeable about the interiors and exteriors of the property and provided us with viewing options to suit our criteria. We are really excited to be moving into our new home and very pleased with the outstanding customer service we have received, from viewing properties to actually securing one. Would definitely recommend this agency.

Praline · 9 June 2015

★★★★★ 5/5

Google

We recently sold our house through L&S with great results. David, Shelley and Harriet were great - very professional and competent. I would recommend them above other estate agents in Leeds.

Mick · 9 June 2015