Linley & Simpson Roundhay reviews

★★★★★ 1/5

Google

I usually give businesses a fair chance before leaving a negative review, but my experience with Linley & Simpson leaves me no choice. I rented a property through them from December 2021 until July 2025, when we had to move out due to being served with a Section 21 notice. During this period, I reported several issues with the property. Most of the time, the response was either delayed or filled with excuses. The most serious issue was mould and damp, which I reported repeatedly for over six months. Despite being told “we are working on it,” nothing was actually done, leaving us to deal with the problem ourselves. After moving out, I am still waiting for my deposit to be returned. Mr. Charlie Grayshon is handling the matter, and I received an email stating that further cleaning was required for items such as the dishwasher (which was never used), the washing machine and dryer (both left spotless, I even ran a final wash before leaving), the oven, and the fridge (which we thoroughly cleaned, moved, and mopped underneath). Their claims are simply not accurate, and I can prove it. It is unacceptable that after nearly four years as a tenant, I am still chasing my deposit and being met with unreasonable excuses. I will be starting a dispute process and seeking legal advice. Based on my experience, I cannot recommend Linley & Simpson to anyone. Terrible service and poor handling of tenants.

Muhammad · 31 August 2025

★★★★★ 5/5

Google

I’ve had such a brilliant experience with Linley & Simpson Roundhay Lettings. From my first enquiry to getting the keys, everything was handled with clear communication, transparency, and professionalism. Jack was fantastic, approachable, quick to respond, and always happy to explain the process in detail so I felt confident at every step. All the important information, including how to secure the property and what to expect with holding deposits, was explained upfront, so there were no surprises. Any questions I had were answered promptly and thoroughly, and the whole team made me feel valued as a customer. I wouldn’t hesitate to recommend them to anyone looking for a smooth, trustworthy rental experience.

E · 31 August 2025

★★★★★ 5/5

Google

Jack was so helpful both with the place I had pre-arranged to see then arranging for me to be able to see another one. He really put himself out on a Saturday afternoon - excellent service.

Nicola · 15 March 2026

★★★★★ 5/5

Google

Jack has been helpful & informative throughout the whole process. Great service!

Ryan · 25 March 2026

★★★★★ 4/5

Google

We dealt with Amy throughout our moving journey and she was excellent. She was kind, considerate and compassionate to my parents needs. The only reason I’ve not given a 5 star review is because we had to wait until 4pm to get the keys to the property which when it was one of the coldest days of the year and it was two people in their 80s that were moving 90 miles to their new home was really not the best end to the journey.

Alison · 8 January 2023

★★★★★ 5/5

Google

L&S were great. I had to move quickly, and Jack helped everything move speedily along which I appreciated. Thanks to Lauren also for the viewing and sorting the keys on the day.

Lewis · 13 April 2026

★★★★★ 5/5

Google

I would like to take this opportunity to thanks branch manger James Pearson for his attentive and professional help. According to our family's needs, he trying his best to find a property for us in LS8. After his attentive selection and arrangement, in a very short time we found our dream house that we were very satisfied with. I wishing James and his team have a good business. After James Pearson found a nice house for us, then Property Manager Ian Atkinson to checked the facilities in the house before we move in, he followed up with the landlord on the renovation of the house. When we have any questions about the house facilities, Ian will make our request to the landlord and reply promptly . We are confidence on Ian Atkinson handles everything, he is a very polite, patient, efficiency and professional property manager. Ian, thank you so much again for your brilliant service. We appreciate we get help from Linley and Simpson Roundhay. I would like to say thanks to both letting consultants Natasha and Ebonie, they are very nice and helpful. Every time I have some letting questions, no matter emails and phone, they will answered back promptly and have professional advice. Good communication and customer service.

Gladys · 10 September 2022

★★★★★ 4/5

Google

We have recently sold a house with L&S which originally was "dragging its feet". Alex Lavigne thankfully picked this up due to a staff illness as I do believe we still would have not completed the transaction without his help and determination. Alex was constantly in touch with both sides of each party including lawyers to ensure he helped get the sale over the line, especially as ours was extremely time critical. His negotiation skills also helped greatly easpecially with the the buyer who was a first time buyer and didn't particularly understand the process. All in all out of this team, i would definitely recommend Alex to deal with for your sale as his knowledge and professionalism is undoubted.PositiveResponsiveness, Professionalism

Lesley-Anne · 29 August 2022

★★★★★ 1/5

Google

I am writing to share my disappointing experience with Linley & Simpson’s property management services, specifically regarding the Roundhay branch. Initially, I was very satisfied with the professional and efficient service provided by my assigned agent. Unfortunately, after her departure, the quality of service declined significantly. I was placed in the hands of the branch manager, who demonstrated a persistent lack of communication. Later, my case was handled by other agents, including a trainee whose correspondence was inappropriately casual and who provided biased and incorrect information. When I raised my concerns, rather than addressing the issues, the team dismissed them as misunderstandings on my part. This lack of accountability was particularly frustrating, especially given the agency’s promise of high standards. Instead of upholding landlord-focused policies, the agents seemed to prioritize their own convenience over my interests. As an overseas landlord, I rely on clear, timely communication and competent management, neither of which were delivered. While I appreciate the reputable foundation of Linley & Simpson, my experience suggests that some agents are complacent, relying on the agency’s past reputation to excuse subpar service. The promises made on the Linley & Simpson website are certainly not upheld by the Roundhay branch, and I would not recommend selecting this branch for your property. Their management must be developed to become efficient and transparent.

Erik · 14 May 2025

★★★★★ 1/5

Google

This branch operates with a clear lack of transparency, accountability, and professionalism. Communication is vague at best, and important details about how to secure a property, including the use of holding deposits, are simply not disclosed upfront, leaving applicants at a significant disadvantage. Attempts to ask reasonable questions or raise concerns are met with dismissiveness, and efforts to obtain even basic information like the complaints procedure are ignored. It feels as though this office runs on convenience for itself rather than fairness for applicants. Responsibility for this poor service must fall on the management. When leadership fails to act with integrity, that attitude filters down. The result is a branch where trust, clarity, and respect for customers appear to be in very short supply. I would not recommend this branch to anyone who expects a fair, transparent, or professional rental experience.

A · 13 May 2025

★★★★★ 5/5

Google

From the moment we looked at our dream house Linley & Simpson were so kind and helpful with all our questions. They were really flexible with organising viewings around our shifts and have kept us in the loop throughout the whole process, all the way to our contracts being exchanged yesterday! Big mention and thanks to Beth who has been amazing throughout and been a big part of us finding our forever home!

Lauren · 7 June 2022

★★★★★ 5/5

Google

We sold our house through Linley and Simpson recently and cannot express enough how pleased we have been with their service. From start to finish they were efficient, friendly and happy to help. Neil was fantastic, his expertise really made a difference to the whole process for us. He was easy to contact and nothing was too small for him to help with. I would definitely recommend using Linley and Simpson if you are selling your home.

S · 7 June 2021

★★★★★ 5/5

Google

I have recently moved to a wonderful street in Chapel Allerton and into our forever home..... None of which would have been possible without the dedication, commitment and professionalism of Linley and Simpson and Neil in particular. We lost out to a house on the same street earlier this year and asked that Linley and Simpson keep us posted of any future houses for sale on this particular street. They kept their promise do to so, contacting me when they knew the property was about to come up for sale -allowing us to have an early viewing which in turn enabled us to make an offer which was accepted. Throughout the process, Neil was always at the end of the phone or email. Always happy to answer questions and chase people. Neil was also very accommodating regarding visits to the property. Both Neil and other members of staff we engaged with were personable, knowledgeable and nothing was too much for them. Buying a house during Covid-19 bought with it natural stresses but Neil and his team, despite service changes and staff being furloughed, were amazing... They maintained a fantastic service and I would highly recommend their services to anyone considering buying or selling a property.PositiveProfessionalism

Nathalie · 29 August 2020

★★★★★ 5/5

Google

I would like to give a review on my experience with Linley & Simpson Rhounday. They have been excellent from the first phone call i made to arrange viewing. First i spoke to Joe who was very professional and polite. I then met him for the viewings where i am pleased to say he was very helpful and knowledgeable about both properties. It is good to see a proper gentleman for a change to the pushy agents you meet these days so a big thumbs up from me.(i always say a smile and kindness dosent cost anything). Then i had the pleasure to speak to Steve and Jacob at the office,and Rick on another viewing, again i found them very helpful and polite and helped me to the best they could. Jacob looked after me well be it via phone or via email and has worked efficiently and hard to make sure this process and my experience both run smoothly. Exactly what you would want from an agency to take the stress away and make it easy for the client, be it tenant or landlord.I am currently going through a rough time in my life and dealing with issues in the present property which i am leaving soon thanks to the team at Linley & Simpson so i would like to say a big thankyou to you all and look forward to making great memories at my new house with a new start all thanks to you guys being helpful and supportive to help me find a place i can call home. I highly recommend this company to anyone and i say that with having 16 years of dealing with different agents and by far this is the best i have dealt with . All the best and keep up the hard work. 😊

Naina · 7 June 2020

★★★★★ 2/5

Google

I could not recommend them as a tenant. 6% rent increase after 6 month and when I decided to terminate at the end of my fixed term they refused to accept my notice and demanded an extra two months rent even though this was not in the tenancy agreement. I can only assume they were attempting to deceive me into paying extra. I will not rent through them again

Patrick · 15 February 2026

★★★★★ 5/5

Google

A belated review to say how brilliant Beth Simmons was throughout our house buying purchase which we finalised at the end of May. Beth was friendly and engaging from the first time we met her and was incredibly helpful throughout the process. She was reliable, proactive and provided an excellent service that we would be happy to recommend. Thanks for your help, Beth.

Frances · 10 October 2022

★★★★★ 5/5

Google

My experience was very good Rick was very professional at all times but also very friendly. He was patient, he showed me many flats and was not upset when they did not work for me. I was also able to call him any time I needed for advice or help because I was from Texas and was new to Leeds. I thank him very much for the service he gave me.

Gulshan · 7 June 2020

★★★★★ 5/5

Google

The best Estate agent I have ever dealt with, excellent customer service, quick response to emails and phone. Supported us all the way with buying of our house always willing to help in every way. Made the process so smooth. A special thanks to Beth Simmons for being there all the way. Thanks a million times. Janice

Jane · 7 June 2022

★★★★★ 5/5

Google

Great service by a great team, everyone at the Roundhay office has been incredibly helpful at all stages of my move. Special shout out to Ami for dealing with the paperwork quickly and efficiently, and also to Jacob who has been an invaluable asset to actually getting into the property and the ongoing care afterwards with any teething issues. Fantastic work, highly recommended.PositiveResponsiveness, Quality, Professionalism

Luke · 29 August 2020

★★★★★ 5/5

Google

Easy process made easier by Samuel We have dealt with L&S for years now and have never had any issues

Paul · 1 April 2026

★★★★★ 5/5

Google

Absolutely great letting agents, especially Ebonie who is so helpful and professional. I know whenever I ask her for help with any issue, she will do her best for me and always solves my problems quickly and efficiently as well as being a lovely, friendly and approachable presence!. Thanks Ebonie!.

Krystian · 10 October 2022

★★★★★ 5/5

Google

Neil was fantastic from start to finish. He allowed for my spontaneity if I requested a visit to various properties. He was accommodating & reliable & I couldn’t have felt more comfortable having him to guide me through the process of purchasing my first home. Thanks for your service, would 100% recommend!

Misha · 7 June 2022

★★★★★ 2/5

Google

Can’t complain about the staff but the use of the Goodlord software made the entire letting process overly complicated and very frustrating.

Finbarr · 15 February 2026

★★★★★ 5/5

Google

I viewed a house with jack bull. He’s such a sweet guy. He cooperated very well with us.

Kasim · 15 March 2026