Trusted Agent profile · Roundhay

Linley & Simpson Roundhay reviews

4.4

★★★★★ Great

254 reviews across 1 platform

54 Street Lane, Roundhay, LS8 2ET

Linley & Simpson's office in Roundhay, at 54 Street Lane, is rated 4.4 out of 5 across 254 reviews on 1 platform, including 254 Google reviews rated 4.4.

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4.4 / 5

254

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Roundhay office, from every platform, shown as written. First names only.

5/5

Google

Great service by a great team, everyone at the Roundhay office has been incredibly helpful at all stages of my move. Special shout out to Ami for dealing with the paperwork quickly and efficiently, and also to Jacob who has been an invaluable asset to actually getting into the property and the ongoing care afterwards with any teething issues. Fantastic work, highly recommended.PositiveResponsiveness, Quality, Professionalism

Luke · 29 August 2020

Agent replied · 7 June 2023

Hi Luke, Thank you for the review. I am so pleased that the team in Roundhay have provided such a great service. I will pass the review on to Jake and I am sure he will be delighted Leon Green Customer Service Manager

5/5

Google

Easy process made easier by Samuel We have dealt with L&S for years now and have never had any issues

Paul · 1 April 2026

Agent replied · 15 April 2026

Thank you for your review. I’m really pleased I could help make things feel simple and straightforward. We appreciate working with you and look forward to continuing our relationship.

5/5

Google

Absolutely great letting agents, especially Ebonie who is so helpful and professional. I know whenever I ask her for help with any issue, she will do her best for me and always solves my problems quickly and efficiently as well as being a lovely, friendly and approachable presence!. Thanks Ebonie!.

Krystian · 10 October 2022

Agent replied · 7 June 2023

Thank you for leaving us such a great review Krystian!

5/5

Google

Neil was fantastic from start to finish. He allowed for my spontaneity if I requested a visit to various properties. He was accommodating & reliable & I couldn’t have felt more comfortable having him to guide me through the process of purchasing my first home. Thanks for your service, would 100% recommend!

Misha · 7 June 2022

Agent replied · 7 June 2023

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Neil will be so pleased to read your kind words. We hope you will be happy new home! Many thanks Salena West Customer Service Manager

2/5

Google

Can’t complain about the staff but the use of the Goodlord software made the entire letting process overly complicated and very frustrating.

Finbarr · 15 February 2026

Agent replied · 15 April 2026

Thank you for your feedback. We’re pleased to hear that you were happy with the support from our team, but we’re sorry to learn that you found the use of the Goodlord platform frustrating. We appreciate you sharing this, as feedback like yours helps us review how we support clients through the letting process and ensure guidance around systems and paperwork is as clear and straightforward as possible. Thank you again for taking the time to leave a review, it’s genuinely appreciated.

5/5

Google

I viewed a house with jack bull. He’s such a sweet guy. He cooperated very well with us.

Kasim · 15 March 2026

Agent replied · 15 April 2026

We’re really pleased to hear that you had a positive viewing experience with Jack. It’s great to know he was helpful and accommodating, and we’ll be sure to pass your feedback on to him.

5/5

Google

Neil and the team were fantastic with the sale of our property. Not only did they get us a price we were extremely happy with but we’re always available on the other end of a phone line. I would certainly recommend Linley and Simpson to anyone wishing to sell their home. Thanks to all the team.

Jamie · 3 May 2021

Agent replied · 7 June 2023

Thank you for the review Jamie, I am sure Neil and the team will be delighted to hear your brilliant review! Leon Green Customer Service Manager

5/5

Google

I can't explain how amazing my experience with Linley & Simpson has been. From start to finish they've always been there. I'd like to especially thank Ami from the Roundhay branch for doing everything in her power to secure me & my partner our flat. Will definitely be using you again. **** HIGHLY RECCOMEND *****

Brodie · 7 June 2021

Agent replied · 7 June 2023

Hi Brodie, thank you for your review. It means a lot to us to hear great stories like this, I am sure Ami will be over the moon to hear this one Leon Green Customer Service Manager

4/5

Google

Very lovely and helpful agency. The staff took us round and answered all our questions. Highly recommend.

Bankole · 15 February 2026

Agent replied · 15 April 2026

We’re so pleased to hear that you found the team helpful and that all your questions were answered during the viewing. Making sure you feel informed and comfortable every step of the way is really important to us. If there’s ever anything more we can do to make your experience a 5-star one, we’d love to hear your feedback. Thanks again for taking the time to share your thoughts!

5/5

Google

I placed my house for sale with Linley and Simpson. Their service and the level of professionalism were excellent. We had an offer within days of the open house and the property sale completed within 10 weeks. Neil and the team were supportive and always happy to help. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Almir · 3 May 2021

Agent replied · 7 June 2023

Thanks for your review Almir, It is great to hear that Neil and the team have been great in selling your home. We appreciate you taking the time out to tell us about your experience Leon Green Customer Service Manager

5/5

Google

Jack at Linley & Simpson was great, clear and concise on our recent viewing. Thank you.

James · 15 February 2026

Agent replied · 15 April 2026

Thank you for your kind words! We’re delighted to hear that Jack provided a clear and concise viewing experience. We’ll be sure to pass on your thanks to him!

1/5

Google

I would definitely not recommend this company to anyone in Leeds. They scheduled a viewing, only to suddenly cancel it without considering where you're coming from or how much you're spending on your visit. Very disappointing experience.

Lernen · 1 August 2025

Agent replied · 29 December 2025

Thank you for your feedback, and we're sorry to hear about your experience. We apologise for the inconvenience and frustration caused by the cancelled viewing, especially if it impacted your plans or travel. We appreciate you bringing this to our attention and will ensure your comments are shared with the team to help us improve.

5/5

Google

James Pearson Branch Manager Linley & Simpson Roundhay has recently processed two company lets for our company. He is extremely professional, contactable & made the whole process seamless from start to finish. I would highly recommend James & his team at Roundhay. Thank You.

Jane · 11 August 2022

Agent replied · 7 June 2023

Thank you so much for your 5-star review! We will share this with James to let him know to keep up the amazing work!

5/5

Google

Hollie has been absolutely amazing in renting out my properties! Always actions tasks on the to do list and goes the extra mile to ensure properties are compliant and applications and references are going ahead swiftly as planned!

Ricky · 9 March 2023

Agent replied · 7 June 2023

Thank you Rickie for your kind review!

5/5

Google

Rik has gone above and beyond the service I’ve received from an estate agent before. He is easily contacted on his personal number and frequently replies back to me during his out of office times. Rik has been both efficient and pleasant throughout our process.

Rob · 7 June 2022

Agent replied · 7 June 2023

This is an amazing review, this is the level of customer service we expect across the business and Rik has definitely hit the mark this time! We'll make sure he gets to see your review and congratulate him on going above and beyond!

5/5

Google

We recently purchased a property from a seller represented by the Linley & Simpson Roundhay Office. Our main point of contact, Beth, was absolutely fantastic - great communication received throughout the process and always happy to answer any questions we had. Thank you Beth!

Rachel · 12 July 2022

Agent replied · 7 June 2023

Thank you so much for the positive rating. We're happy that you're happy and that Beth was absolutely fantastic, she really is a true gem! Many thansk Salena West Customer Service Manager

5/5

Google

Recently purchased my first flat via this estate agent. They were really helpful updating me though the process communicating really well with the vendor for me. I dealt mainly with Amy who was incredibly friendly, helpful and responsive to emails. She went out of her way to help me several times such as communicating with the vendor re furniture, organising a last minute second viewing etc. I was very grateful for how helpful she was when there was an emergency key issue when I had already moved in. Felt like it was a 5 star service throughout would use again

Laura · 3 May 2023

Agent replied · 7 June 2023

Thank you very much Laura. I hope you are enjoying settling in, it was a delight to help you with your first purchase!

5/5

Google

Do we name names? Well, Beth Simmons has been an absolute star, getting our sale over the line despite many a hurdle - thanks so much Beth and your colleagues too whenever they have had a hand in it! Brilliant!

Dave · 12 July 2022

Agent replied · 7 June 2023

Beth is amazing at what she does and we're so grateful she was able to assist and get your sale over the line. Thanks for your review and the 5 Stars! Many Thanks Salena West Customer Service Manager

5/5

Google

Charlie was a big help dealing with a maintanance issue I had with my rental property! …

Owen · 15 April 2024

Agent replied · 28 August 2024

Thank you for your feedback and kind words Owen!

5/5

Google

Rik has gone above and beyond the service I’ve received from an estate agent before. He is easily contacted on his personal number and frequently replies back to me during his out of office times. Rik has been both efficient and pleasant throughout our process.PositiveResponsiveness

Rob · 29 August 2021

Agent replied · 26 November 2023

This is an amazing review, this is the level of customer service we expect across the business and Rik has definitely hit the mark this time! We'll make sure he gets to see your review and congratulate him on going above and beyond!

5/5

Google

We recently had an excellent experience dealing with Rik from Linley and Simpson. From the moment we met him, he really did go out of his way to help us, nothing was too much trouble for him. Ami was also very friendly and efficient. Highly recommended.

Jenny · 7 June 2021

Agent replied · 7 June 2023

Hi Jenny, Thank you for your review. It is great to hear that Rik in our Roundhay Linley and Simpson branch is delivering first-class service Leon Green Customer Service Manager

5/5

Google

Great experience helping me rent my flat with Linley and Simpson Roundhay, in particular Jon who was enthusiastic, helpful and put me at ease straight away with any questions, concerns. All staff helpful, speedy and smooth processPositiveResponsiveness, Quality

Natalie · 3 May 2022

Agent replied · 7 June 2023

Thank you so much Natalie for this amazing review, we pride ourselves on great customer service and its clear that our Roundhay branch are hitting the mark!

1/5

Google

Deceptive Advertising and Unreasonable Practices by Linley and Simpson Roundhay: I recently booked viewings for two properties through this agency and was extremely disappointed. One property was advertised as being on the 1st floor, but upon visiting, it turned out to be on the 2nd floor. The description provided was entirely misleading compared to what I saw in person. When I pointed out that the rent of £875 seemed excessive based on my long-standing familiarity with the area, the agent dismissively claimed that the landlord had set the rent. Let’s be honest, agencies play a significant role in influencing rental prices, especially here. It’s been two weeks since, and the property is still on the market. This reflects poorly on your approach. Customers are not naïve, and such greed-driven practices are a surefire way to lose trust and credibility. It's time to rethink how you treat potential tenants, or risk losing your place in the market. Cheers!

Soumava · 3 December 2024

5/5

Google

My 5* review is specifically for Beth. She was absolutely great getting our house purchase sorted. She kept the whole process moving and was a very helpful liaison between us and the sellers. Thank you Beth!

Hayley · 7 June 2022

Agent replied · 7 June 2023

Thank you so much for this great 5-star review. We really appreciate your custom and helping to share the word about us! Beth will be so pleased with your kind words. Many thanks Salena West Customer Service Manager

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