Trusted Agent profile · Romford
★★★★★
2,630 reviews across 2 platforms
20 North Street, Romford, RM1 1BH
Part of Andrews, see every office.
Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,630 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
TrustpilotShamiya and Isabelle from the Bristol…
Shamiya and Isabelle from the Bristol branch were so lovely and helpful.
Thank you, Jess! We're thrilled to hear that Shamiya and Isabelle provided such excellent service. We'll be sure to pass along your kind words to them.
5/5
TrustpilotAndrews estate agents
Courtney was very good in dealing with my late mothers property all round professional service and kept me informed by mobile was very helpful
5/5
TrustpilotThank you Claire & Ashley for all the…
Thank you Claire & Ashley for all the effort & help you gave us. Highly recommended Andrews. “
5/5
TrustpilotI would like to thank all staff at…
I would like to thank all staff at Andrews Group, especially Tara and Monika for helping us.
5/5
GoogleThe example to be followed where estate agencies are concerned - from start to end professional, personal to your requirements, with 'human' delivery of service. Don't go to anyone else for the search of a new home or when selling/renting.
Good afternoon Manaid, thank you for leaving us such a great review KR Kish
5/5
GoogleAndrews has been my letting agent for 6 years and the experience has been awesome. I have had timely and friendly communication from Ranjan. J who is the property manager. Thanks for the excellent service, will surely recommend 👍 …
Good afternoon Mojisola, thank you for leaving us such a great review. KR Kish
5/5
TrustpilotWe have met with Richard and he was…
We have met with Richard and he was very helpful to us. Many thanks again!
Hi Deniz, thank you for the five star review. Brilliant to see that Richard was very helpful to yourselves. Thanks , Lisa
5/5
TrustpilotReally great experience
Really great experience - Freya was incredibly helpful, very responsive and was friendly. Would highly recommend.
5/5
TrustpilotGreat customer service.
Great customer service.Just had a chat with Richard and he was very friendly and nice.
Hi Dumitrita, thank you for the review. Great to see Richard was looking after you! Thanks, Rhys
5/5
TrustpilotTara and her team is great..reasonable…
Tara and her team is great..reasonable charges. Using Andrews letting service for over a decade.
5/5
TrustpilotThe service always top Molly and Freya…
The service always top Molly and Freya both of them nice every time I come to the agency they help me a lot for everything ⭐️⭐️⭐️⭐️⭐️
Hi Abdou, thank you for the five star review. Fantastic to see that Molly & Freya have been so helpful every time you need assistance.Thanks, Rhys
1/5
TrustpilotAbsolutely would not recommend to rent…
Absolutely would not recommend to rent from Andrews - The Abingdon branch was completely unprofessional the whole way through. From start to finish it was impossible to communicate with them and on the first day of moving into the property it was filthy and things had not been organised ahead of time. They were so unprofessional to the point Dawn picked up the phone to us thinking it was our landlord and began speaking about us in a disrespectful way. Would not recommend at all and glad to no longer be renting through them
5/5
TrustpilotMatt Wood
Matt Wood, was really professional and was more than happy to answer any questions i had. thank you !
Hi Amy, thanks for the five star review. Brilliant to see that Matt was able to help you with all your property needs! Thanks, Rhys
5/5
TrustpilotMortgage advisor - first time buyers
Russell (Bristol branch) has been our mortgage advisor as first time buyers. We have been exceptionally pleased with the service he has provided. Always on hand, happy to answer any and all questions we have had throughout the whole process. I have had complete trust that Russ has prioritised our best interests. We couldn’t have asked for a better service.
5/5
TrustpilotHelpful
Janine provided a very good service especially by helping us out when we didn’t quite understand everything. Don’t get old!
Hi there, thank you for taking the time to write us a five star review. Fantastic to hear Janine was able to help you out and provide good service. Thank you for sharing and all the best, Laura.
5/5
Googlehad a brilliant call with Charlie, he was amazing and was informative. He really helped me out with the property I was looking at. Again thanks a bunch Charlie
Hi Reece, thanks for taking the time to leave a review for Charlie! KR Kish
5/5
GoogleProfessional service, I've had a great experience so far with this branch and in particular with Ranjan who is absolutely lovely and super helpful in securing my property. Thanks!
Good afternoon, thanks so much for leaving us a review! Glad Ranjan was able to help! KR Kish
5/5
TrustpilotIsaac Biggerstaff - estate agent
Isaac was very professional when showing us around the property, maintaining a friendly and informative manner throughout. He was very knowledgeable about the property.
4/5
GoogleStaff were very helpful when myself and partner had an offer accepted on a house and were looking for a solicitor and also a new lender and were really helpful. Sam thank you for everything you did for us
Good afternoon Chris, thank you for leaving us such a great review. KR Kish
1/5
TrustpilotRenting a home - AWFUL
If i could give 0 stars i would.The absolute worst experience i have had. renting a property and given no good reason why we had to leave after a year with the home not being fit to live for many months (they have their own property management team) having moved out 2 months ago they still have not given us back our deposit for reasons so ridiculous i cant imagine who could sit and think of them. Would absolutely not recommend and causing so much grief getting responding emails only every 7-10 days if we are lucky. We continue to not receive our money back after being promised its return and all required banking information given to them.over 2 months delaying our deposit returned is in breach of the contract we and them signed.overall - Disgusted
5/5
TrustpilotAgent shamiya was on time
Agent shamiya was on time. And her communication skills were perfect.
Thanks for the brilliant review! Great to see Shamiya was able to help you with everything you needed.
5/5
TrustpilotAgent shamiya was on time
Agent shamiya was on time. And her communication skills were perfect.
Thanks for the brilliant review! Great to see Shamiya was able to help you with everything you needed.
1/5
Trustpilotif i could give zero stars i would
if i could give zero stars i would. trying to sell a house no contact for over 5 weeks - then no explanation as to why, suddenly 3 viewings but no feed back. had numerous calls about buying their conveyancing tho even after i had terminated the contract. so they dont communicate with each other.dont waste your time, they never pick up the phone, return messages or speak to thier clients, walk awaywish i'd read these reviews before signing up with them
5/5
TrustpilotRichard hi is very good person very…
Richard hi is very good person very helpfull and frendly thanks for everything. Eryk
Thank you for the positive review, we know Richard will really appreciate seeing your feedback. Thanks again, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
Yes. Andrews Estate Agents won Platinum in The Trusted Agent 2026 awards.
