Trusted Agent profile · Romford
★★★★★
2,630 reviews across 2 platforms
20 North Street, Romford, RM1 1BH
Part of Andrews, see every office.
Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,630 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
TrustpilotKind and welcoming staffs
The staffs are kind, professional and and very helpful. Always there to provide answers to all questions and proffer practicable advise to client challenges.
Hi Ruth, we really appreciate you leaving us a five star review, it's certainly a great way to start our day! Thank you, Rhys.
5/5
TrustpilotCustomer friendly staff
Customer friendly staff, spoke with Richard, he was super helpful and nice
Hi Jennifer, we really appreciate you taking the time to leave us a review. Thanks you for sharing your experience, we know Richard will be so pleased to see your feedback. Thanks, Rhys
5/5
TrustpilotDan was fantastic
Dan was fantastic! He really used his initiative during the sale to make sure we got the best price, he is wise beyond his years!
5/5
TrustpilotAlways a Quick response from Louise and…
Always a Quick response from Louise and very friendly with my situation. Definitely happy with my experience.
Thank you for the five star review. Fantastic to see that Louise has been able to help you with everything so far and that you've had a brilliant experience. Thanks again, Rhys
5/5
TrustpilotExcellent service
There could not be a bad word to be said about the service that Mukul provided my family and I. Despite the ups and downs of the process of moving house, Mukul remained informative and knowledgeable, in constant contact with updates, proactive in seeking different solutions and was a source of reassurance throughout the long process. We could not say enough thanks for his help and highly recommend him.
5/5
TrustpilotViewing experience for a studio
Arranged a viewing promptly without any fuss. Listened to my requirements. Excellent service.
Hi Sue, thank you for the five star review. Brilliant the team in Reigate have been on hand to provide you with an excellent service. Thanks, Lisa
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. The process of letting with them has been disappointing, no communication, no answering of emails, and having to revise the contract multiple times as they keep making mistakes (e.g. firstly the wrong rent amount, and then the rent amount on paper copy was different from online version!). Also no communication with their landlords, as we heard different information every time we spoke to an agent and the landlord. The process of letting has taken over a month, to the point where contracts haven't been signed a week before moving in, whereas with other agencies it was sorted within a week.
5/5
TrustpilotThank you Lisa Bird-Parsons for all of…
Thank you Lisa Bird-Parsons for all of your help and kindness throughout the process!
1/5
TrustpilotImagine dealing with a company so bad you want to sell your house!
Every year Andrews Online send an invoice to cover the lease on the property we own. Every year they get it wrong. This year again they have added VAT to the lease rent, added £50 to the cost and give me 14 days to pay. I've already paid the lease for 2020, paid it on January 2020. Last week we got an invoice for £120 for some imaginary gutter cleaning & inspection. I will refer them to HMRC VAT office for their illegal invoice tactics. In addition, I've spent time this morning collecting evidence of their incompetence. I will be returning their invoice, and copying the documents to the Coop who they "manage" the lease for. Very poor, incomptant and stressful, can't say anything else but avoid like the plague.
5/5
TrustpilotHi i was treated with kindness and…
Hi i was treated with kindness and respect and very good listening peoples
Hi Nicolae, thank you for the kind review. Brilliant to see the team treated you as we'd expect, with kindness and respect. Thanks, Rhys
1/5
TrustpilotCondescending timewasters, use any other agency
Inquired about a property in Bristol over the phone and the agent talking to us was incredibly condescending and patronizing. Tried to make an arrangement to see a property and were given a time but no details of address, and were actually given no further communication. We tried calling again, left voicemails, and still nothing in return until today which again, no empathy or any interest on actually doing business with us. Not even an apology for wasting our time or letting us know the property had been taken (which we found out for ourselves) So, thanks for nothing and now we know who to avoid in the future! I'd honestly compare these guys to Zed & Co. Lettings based on competency...
5/5
TrustpilotIsaac was very welcoming and…
Isaac was very welcoming and knowledgeable when showing us around a property on the Caberfeigh Close development. Very pleasant and responsive. Thank you!
5/5
TrustpilotIt went well
It went wellUnfortunately not suitable for I and my friendWe both want rooms that has wardrobe in it basically
Thank you for the five star review, we hope we can help you find your new home in the future.
4/5
TrustpilotMatt was very helpful and was…
Matt was very helpful and was explaining everything very well. He was friendly and approachable.
1/5
TrustpilotTerrible avoid at all costs…
Terrible avoid at all costs unprofessional, dishonest and will lead you down the garden path. Please don’t get sucked in to their inaccurate valuations and there terrible customer service. It is by far the worst service I have ever received from an estate agent. The manager was not only rude but obnoxious and totally out of her depth. The rest of the staff weren’t much better. Please save yourselves the anguish I’ve been through and use someone else
1/5
GoogleABSOLUTELY APPAWLING SERVICE! They said they would call back with time slots and never did, they lied about when they would book in for viewings. Extremely poor communication from all of the team members at the romford branch.
Good afternoon, we’re really sorry to hear you were disappointed with the level of service received. The property in question received over 75 enquiries within a short period of time which made it challenging to book every person whom enquired. We are sorry that we were unable to book you in for a viewing for this particular property. Based on our clients instruction wanted two dates for viewings, both of these dates were fully booked within a short period of time. We would love to be able to help you with your search still and we have properties similar coming to market soon so if you If you would like to discuss this in more detail please contact the branch manager Kishore Oogarah on 01708 753521.
5/5
GoogleDealt with Kish last week. Excellent local knowledge. Honest appraisal with details led explanation. Follow up call and email too. Thank you
5/5
GoogleMet Samuel Mumbuluma when I viewed the house at Hornchurch the very first time. He was warm & welcoming and very friendly. Also had very nice communication with Kish. I’m very happy with their services and professional communication.
Good afternoon Imran, thank you for taking your time to leave us a review. I’m happy to hear that you had a great experience. We hope to do business with you again in the near future. KR Kish
1/5
TrustpilotMINUS 5 stars
If I could, I would give it minus 5 stars. AVOID IT! Was renting a flat for 5 years. The first day we moved in the drainage in the shower didn't work. It was summer, so after the whole day of dragging the furniture and things to the flat, we couldn't take a shower. We waited over a week to get it fixed as 'the landlord was on holiday and they had to consult him re the repair'. The shower itself was a problem as well, as the water was just leaking instead of running. After the repairs the drainage wasn't working properly, so when taking the shower we were flooding the bathroom. Literally 2cm of water on the floor. It took us till September next year to get a bathtub with proper drainage! In a meanwhile washing mashine got broken. Over a week of waiting to get it fixed...When calling them with another issue and asking them to give me the estimate of waiting time as I wasn't ready to wait a month for another fix, they arrogantly told me 'if I don't like the tenancy agreement terms, then do this and that'. They don't reply to emails, don't pass phonecall messages. ZERO. When they pick up the phone, they are arrogant and nonchalant, as if they were making you a favour for picking up the phone. I tried to make a complaint, rang their central number and the lady, after logging on the system told me THERE WERE NO NOTES RE THE PROPERTY ON THE SYSTEM... After 5 years of living there! She was meant to arrange a call from her manager. Instead the next day I got a phone call from a member of staff I was complaining about asking me 'if it was true that I made a complaint and what it was regarding' 😳 I could go on and on about this bloody agency. It's a joke not a company. AVOID AS PLAGUE!
5/5
TrustpilotNatasha was very efficient arranging…
Natasha was very efficient arranging access on behalf of our mutual client. Great working with you.
5/5
TrustpilotExcellent service
Sold my property with Andrews whom were excellent. I want to thank Kishore Oograh, Samuel Mumbuluma whom handled the sale from start to finish.
5/5
TrustpilotThanks for the viewing James
Thanks for the viewing James. Really helpful and knowledgeable. Appreciate your time to answer all my questions.
Hi Mirabai, thank you for sharing your experience, fantastic to see that James shared his wealth of knowledge about all things property with you on your viewing, thanks again, Rhys.
5/5
TrustpilotThe reigate branch team have been…
The reigate branch team have been extremely professional and helpful with our search for a new rental property.
Hi Auburn, thank you for the five star review. Great to see the team in Reigate have been so helpful in your search and we wish you all the best in finding your new home. Thanks, Rhys
5/5
TrustpilotJunior was very friendly
Junior was very friendly, turned up on time and made the viewing very smooth.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
Yes. Andrews Estate Agents won Platinum in The Trusted Agent 2026 awards.
