5/5
TrustpilotVery efficient service
Very efficient service. Speedy, professional and reliable
Agent replied · 24 October 2024
Thank you, Pauline. We're very happy to hear you found our service efficient, professional, and reliable.
Trusted Agent profile · Romford
Andrews Estate Agents reviews in Romford
★★★★★
2,630 reviews across 2 platforms
20 North Street, Romford, RM1 1BH
Part of Andrews, see every office.
Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,630 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Reviews
Every review we hold for the Romford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery professional, and attentive
I had a viewing booked with Junior Zziwa, and all I could say is that he was very professional while showing me the apartment, and was also helpful in terms of providing all the necessary information for the tenancy agreement. Everyone at the agency that I have spoken to were 5* with me, and they were always available to help.
5/5
TrustpilotVery kind and helpful wasn’t afraid to…
Very kind and helpful wasn’t afraid to help with my questions
Agent replied · 24 August 2024
Hi Dan, thank you for the five star review. Great to see you've had such an excellent experience with us, thanks again, Rhys
5/5
TrustpilotReally good experience
Nancy was really friendly and very welcoming. She explained everything to us very well and we are very happy with our experience
5/5
GoogleThe help and support I received from Ranjan with processing and completing forms was very professional. I had such limited time to complete the required forms and I found her manner reassuring and supportive. Thank you. Eleanor
Agent replied · 20 June 2024
Good afternoon, thanks so much for leaving us a 5 star review! KR Kish
5/5
GoogleI have been a landlord with Andrews for many years. Always very efficient service and Ranjan Khilosia has today gone above and beyond to help me with an issue today. Thank you! I thoroughly recommend using Andrews.
Agent replied · 20 June 2024
Hi Nicola thank you for our review. It’s great to read that you've found Ranjan helpful recently. Kind Regards, Nathan Hancox
5/5
TrustpilotRenting with the help of Jean-Pierre and Di
Working with Jean-Pierre and Di was a delight. We all know how stressful renting a property can be, particularly during these times, but they really made the process smooth and easy for us. Their great communication and their honesty (something you rarely find with estate agents) were what impressed us most. Both my flatmate and I are very grateful to them both and would recommend their service to anyone!
5/5
TrustpilotNancy was great
Nancy was great when showing me around the property. Unfortunately, it's quite hard to tell the sizing when it is still furnished.
5/5
TrustpilotExcellent Customer Service
Excellent Customer Service. Brian who organised the sale was always on hand to answer queries and my property was put up for sale very quickly. Brian fully supported me throughout the sale, particularly liaising with both mine and the buyers' solicitors to ensure everything was on track and that we were ready for completion. Very grateful for Andrews' support.
4/5
Trustpilotreview
Agents (Maria Morgan and Ellen McDermott) were very responsive to queries. Process is also smooth.
1/5
TrustpilotWe viewed a property yesterday and we…
We viewed a property yesterday and we were told we would get an email first thing this morning containing the deposit info and a form for the references. We said we wanted to move in on the 28th and was told that would be fine. We have told our Landlord she can move her house sale forward because we have found a property and we will be out by the end of next week.We have been chasing Andrews all day for the email they promised to send, only to be told there is another applicant and we have both been sent to the Landlord to review and she will come back Monday with a decision. What are we meant to do? its the 21st today and we needed to be in on the 28th? This is awful service to be told we have not yet secured the property at 5pm on a Friday when we were led to believe the deposit and references were just a technicality. awful service im so upset and annoyed
5/5
GoogleEasy to schedule a viewing with Andrews, and they do accurate follow ups. Thank you!
Agent replied · 20 June 2024
Hi Li, thank you for the five star review. Great to see the team in Romford were able to provide you an excellent service. Thanks, Rhys
5/5
TrustpilotIt was a nice experience with Isabelle…
It was a nice experience with Isabelle Vaughan , highly profffesional service experienced.
Agent replied · 12 June 2024
Hi Shibu, thanks for the five star review. Brilliant to see that Issy provided you with a brilliant service. Thanks, Rhys
5/5
TrustpilotAndrews are great
Andrews are great. I had an amazing experience with Andrews. What i like about Andrews is that they call themselves to the clients if there is any property available to let or for sale. I had an great experience with one of the staff who's name is Nancy Henley, very cooperative and helpful. She always response fast.
1/5
TrustpilotHas to be the worst estate agent I have…
Has to be the worst estate agent I have ever encountered. 1 star is too much for them :DWe had broken shower in our flat for almost a year. We had to shower in ice cold water for 8 months. It took them 8 months to fix our shower, and all they had to do is install a water pump.They did this for other flats but for some reason it took them 8 months to do it for us.I have called them almost daily, and they have made numerous inspections. They are also very greedy. They have sent about a dozen of contractors from different companies to fit the pump, but after speaking to those contractors they said that Andrews would send them to get a quote, and after they give them their price, Andrews would ignore them...They have lied on multiple occasions, with their regional manager promising that the issue will be fixed in few days time (it wasn’t for months). They also lied about their managers being off on maternity, long term illness, retirement.. and I would then shortly speak to their managers and realise that they were not on maternity or sick leave.Admins seem to be useless and would lie and not leave case notes according to what the manager said.They only fixed the issue after I have raised the query with law firm. And surprisingly, after being legally requested to fix it, they did it in two days.
5/5
TrustpilotGreat Service
Becky Hudson was extremely helpful when it came to selling my property.
5/5
TrustpilotNancy and Stephen has been very helpful…
Nancy and Stephen has been very helpful with viewing property. It was a great experience
5/5
TrustpilotStaff help in guiding us through the…
Staff help in guiding us through the rental process was top notch
Agent replied · 12 June 2024
Hi Constance, thank you for the five star review. Amazing to see you found our staff so helpful throughout your dealings with us. Thanks, Rhys
5/5
GoogleExcellent service from start to finish. Kish and the Team have been amazing throughout the process and they have always been kind and supportive. Highly recommended
Agent replied · 20 June 2024
Good afternoon Stefano, thanks so much for leaving us a review! Really glad we managed to get you moved into your new home and hope you enjoy it for many years to come. KR Kish
1/5
GoogleI am a current resident of a property under Andrews in Romford. My boiler is not working since the past month and their contractors have still not fixed it. They keep on putting blame on their maintenance contractors and assume no responsibility. Keep away from them if you don’t want to die in -4 degrees with no boiler.
1/5
TrustpilotDisgusted with unprofessionalism and…
Disgusted with unprofessionalism and arrogance of their employees . Gave them offer to the property i was going to rent with one condition, that it will be minimum 2 year contract .They agreed, wasted my time to go through all referencing procedure .Then showed up with one year contract and telling me that its ok like that .No,Mr Nathan its not ok.Im still waiting for my deposit you were very quick to take but not as quick to give back.
5/5
GoogleI have been with Andrews Romford for 3 years and I am very satisfied with their work. They helped me with everything. I especially want to thank their employee Ranjan , she's just amazing. Thanks again.
Agent replied · 20 June 2024
Good afternoon Margarita, thanks for leaving us 5 star feedback, especially the mention to Ranjan! KR Kish
1/5
TrustpilotAvoid if you appreciate customer service
As a tenant this company is so bad. Patronising communication that makes their tenants feel inferior. The property is inspected once every three months but issues are never resolved, and you get locked into 12 month fixed tenancies so they can charge you ever year to re-sign up. I had a leaking window that was letting water in, it took over a week to even get a response. Another week to get someone to visit, and then I had to chase up progress another week later to find out the outcome of the visit. So bad.I had to complain to the branch manager just to get things moving. Who then made a point of sending me a passive aggressive email. It’s worth adding she did nothing to speed up any resolution. So my leak is on-going. At the end of your agreement they also charge you eighty odd quid to complete it. Absolutely criminal experience. Worst letting agent I’ve ever dealt with.
5/5
TrustpilotGreat service by Andrew’s
Great service by Andrew’s considering the challenges faced during this transaction. Would work with them again.
Agent replied · 12 June 2024
Hi Kerry, thank you for leaving us a five star review. We are so pleased to see you had such a brilliant experience with us. Thanks again, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
Questions about Andrews Estate Agents
Has Andrews Estate Agents won any awards?
Yes. Andrews Estate Agents won Platinum in The Trusted Agent 2026 awards.
