Trusted Agent profile · Romford

Andrews Estate Agents Romford reviews

★★★★★ Excellent

2,508 reviews across 2 platforms

20 North Street, Romford, RM1 1BH

Andrews Estate Agents's office in Romford, at 20 North Street, is rated 4.7 out of 5 across 2,508 reviews on two platforms, including 472 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews Estate Agents won in 2026.

Google logo

4.9 / 5

472

Reviews on Google

This office

Trustpilot logo

2,036

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Andrews Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Google

I had a great experience working with Shakira . From the very beginning, she was professional, knowledgeable, and incredibly helpful throughout the entire process. She took the time to understand exactly what I was looking for and made sure to present options that genuinely matched my needs. Shakira was always quick to respond to questions and kept me informed at every stage, which made the whole experience smooth and stress-free. Her attention to detail and commitment to excellent service really stood out. She went above and beyond to ensure everything was handled efficiently and that I felt confident with each step.

Jimmy · 26 March 2026

Agent replied · 16 April 2026

Hi Jimmy, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Shakira. Her dedication to providing excellent service is truly appreciated. If you need further assistance, feel free to reach out. We look forward to seeing you again. Best wishes , Lisa

5/5

Trustpilot

Amazing, smooth and quick!

We can not thank Rebekah and the team at the Downend Branch enough. We’ve been struggling to find a suitable property for my mobility needs and Rebekah has made the whole process incredibly smooth and quick (it’s not even been a week since we viewed the property to all signed, sorted and moving in next week!). We are very excited to start our next chapter in our new home 🙂 thank you!

Georgina · 21 May 2026

Agent replied · 5 June 2026

Dear Georgina, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah and the Downend Branch team. It's fantastic that we could assist you so efficiently. Wishing you all the best in your new home! Best regards, Andrews Head Office

5/5

Trustpilot

Couldn’t have asked for more!

The Midsomer Norton branch have been amazing through our house sale process. They sold our home, as well as being responsible for our buyers property, and the communication, particularly from George, has been fantastic throughout. George kept us in the loop of what was happening, sometimes even before our solicitors had managed to. We really appreciate all of the support and communication, not only up to accepting an offer, but right through to exchange. Although we have no plans to move house again, we would absolutely use Midsomer Norton branch of Andrews, if we did decide to.

Harry · 18 February 2026

Agent replied · 23 February 2026

Dear Harry, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our Midsomer Norton branch and George's exceptional service. Your kind words motivate us to continue delivering excellent support. We appreciate your trust and hope to assist you again in the future. Best regards, Andrews Head Office

5/5

Trustpilot

I’ve had a really positive experience…

I’ve had a really positive experience dealing with Harpindar Kour at the Downend branch so far. She has been friendly, professional, and very helpful throughout the process, keeping me informed and answering any questions quickly. The whole experience has felt smooth and straightforward, which has made things much less stressful. I really appreciate the excellent customer service and would happily recommend Harpindar and the team.

Shahid · 23 May 2026

Agent replied · 5 June 2026

Dear Shahid , Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar Kour at our Downend branch. Your satisfaction is our priority, and we appreciate your recommendation. We look forward to serving you again. Best wishes , Lisa

5/5

Google

We couldn’t be happier with the service we received from Andrew’s Estate Agents. From start to finish, everything was handled professionally, smoothly, and with great communication. The whole team worked hard to make the process easy for us, and it really showed in the results. A special and heartfelt thank you to Kish, who was absolutely amazing throughout. Kish went above and beyond, kept us updated, answered every question, and genuinely made the whole experience so much better. We truly appreciate all the effort and support. Highly recommended! If you want an estate agent who delivers top-class service, Andrew’s is the one.

Rachel · 26 December 2025

Agent replied · 25 January 2026

Hi Rachel, thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with our team, especially Kish. Your recommendation means a lot to us. We're here whenever you need assistance in the future. Best wishes, Lisa

5/5

Google

Fantastic service! highly recommended, Kish went above and beyond for us, I have a habit of micro managing companies which is often necessary because of the quality of service you receive but this was not required with Andrews, Kish kept on top of the whole process of selling our property, his communication was excellent and the professionalism was a standard I've never found with any other estate/letting agents. He was the driving force that enabled us to move forward. If you are looking for an agent to sell your property you will not find a better agent than Andrews, Kish and his team are second to none. Thank you for all your help, especially dealing with a very difficult solicitor used by the buyer.

Paul · 26 November 2025

Agent replied · 25 January 2026

Thank you, Paul, for your wonderful feedback! We're thrilled to hear about your positive experience with Kish and our team. Your kind words motivate us to maintain our high standards. If you need any further assistance, feel free to reach out. Best wishes with your new home!

5/5

Google

I recently sold my two-bedroom leasehold flat through Andrews Estate Agents in Romford, and I cannot praise Kish and his team highly enough. Paul and Kamilija were exceptional from start to finish, always helpful, always professional, and consistently keeping me informed at every stage of the process. Their advice throughout the sale was truly indispensable. The buyer was a first-time purchaser who became quite detailed and at times pedantic, yet the team handled every query with patience, clarity, and absolute professionalism. They went above and beyond to keep the process moving smoothly. I couldn’t recommend Andrews in Romford more highly. If you’re looking for an experienced, supportive, and reliable estate agency team, Kish, Paul, and Kamilija are outstanding.

Michael · 26 November 2025

Agent replied · 25 January 2026

Thank you, Michael, for your wonderful feedback! We're thrilled to hear about your positive experience with Kish, Paul, and Kamilija. Your recommendation means a lot to us, and we're delighted to have been part of your successful sale. Best wishes , Lisa

5/5

Google

I am very happy that I used this agency for my sale. All the staff are friendly and professional. Although it was not an easy process, Kamilija, who was the person looking after my sale, was fabulous. She was always available to support me, respond to my queries, and follow up with the solicitors. Even when I was upset, she always found the right words to reassure me. A big thank you to Kamilija.

Raden · 18 January 2026

Agent replied · 25 January 2026

Dear Raden Mauremootoo, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Kamilija and our team. Your satisfaction is our priority, and we're delighted to have been part of your sale process. We appreciate your trust in us. Best regards, Andrews Romford Team

5/5

Trustpilot

Very positive experience

I rented through Andrews (Headington) for five years and had a very positive experience, especially with Joseph Fairman (Joe). Joe was consistently professional, friendly, and quick to respond. The tenancy termination and check-out process was also handled clearly and efficiently, with good communication throughout. I really appreciated the support and would happily recommend Andrews.

Nora · 25 May 2026

Agent replied · 5 June 2026

Hi Nora, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Joe and our team. Your recommendation means a lot to us. We hope to assist you again in the future! Best wishes , Lisa

5/5

Trustpilot

Very thankful

I’m so thankful to Martha Scott and Molly Alexander-Didcott from Andrews in Keynsham for their incredible service, experience and guidance with selling our home. They were professional, kind and caring and made the process a really smooth one. I really felt their support during stressful moments. Thank you Martha and Molly. You’ve been amazing.

L · 23 May 2026

Agent replied · 5 June 2026

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Martha and Molly. Their dedication to providing exceptional service is truly commendable. We appreciate your kind words and are delighted to have assisted you smoothly through the process. Best wishes , Lisa

5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Jessie Walters at Andrews North Cheam. From start to finish, she was professional, friendly, and incredibly helpful. Jessie kept me well informed throughout the whole process and was always quick to respond to any questions I had. Her knowledge and dedication really stood out, making everything smooth and stress-free.

Aurista · 14 May 2026

Agent replied · 5 June 2026

Dear Aurista, Thank you for your wonderful feedback! We're thrilled to hear about your fantastic experience with Jessie Walters at Andrews North Cheam. Your kind words and recommendation mean a lot to us. We look forward to assisting you again in the future! Best regards, Andrews Head Office

5/5

Trustpilot

Joseph is a total asset to Andrews

Joseph is a total asset to Andrews. He has gone above and beyond for us with our HMO property. Every time I speak to him, I feel calm and that everything is being taken care of. He is incredibly professional and patient with us and his communication is outstanding.

Lucy · 2 June 2026

Agent replied · 5 June 2026

Thank you, Lucy, for your wonderful feedback! We're thrilled to hear about your positive experience with Joseph. He truly is an asset to our team. We appreciate your kind words and look forward to continuing to serve you.

5/5

Google

“I couldn’t recommend Shakira enough! She’s been so helpful, friendly, and easy to deal with from start to finish. Nothing was ever too much trouble and she made the whole process feel really smooth. If you’re looking for someone you can trust and make the process of moving as stress free as possible- she is the one!”

Paul · 26 March 2026

Agent replied · 16 April 2026

Thank you, Paul, for your wonderful feedback! We're thrilled to hear about your positive experience with Shakira. Your trust and satisfaction mean the world to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa

5/5

Trustpilot

Satisfied Landlords

We are happy with the way in which Andrews are managing the property we let out. We are especially happy with the way in which Gurmit Kaur is so good at keeping us up to date with any developments. Since she took over everything has gone smoothly.

Jenny · 31 May 2026

Agent replied · 5 June 2026

Hi Jenny, Thank you for your wonderful feedback! We're thrilled to hear you're happy with our service and Gurmit's efforts. Your satisfaction is our priority, and we're glad everything is running smoothly. We appreciate your support! Best regards, Andrews Head Office

5/5

Trustpilot

Can’t thank Jenna and Sammi enough!

I can’t thank Jenna and Sammi enough for all their help throughout the whole process. They were both professional, supportive, and always happy to answer any questions I had along the way. They made everything so much less stressful and kept me updated every step of the journey.

Kaitlyn · 22 May 2026

Agent replied · 5 June 2026

Dear Kaitlyn, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Jenna and Sammi. Your recommendation means a lot to us, and we're glad they made the process stress-free for you. We appreciate your support! Best regards, Andrews Head Office

5/5

Trustpilot

Absolutely brilliant

Absolutely brilliant. Very efficient and is always ready to listen - that’s what you want as a tenant. Gets the job done quickly and is willing to guide if you have any queries or questions. I do think Monika is a gem to the Andrews establishment.

J · 11 May 2026

Agent replied · 5 June 2026

Thank you, J D, for your wonderful feedback! We're thrilled to hear about your positive experience with Monika. Your satisfaction is our priority, and we're glad she could assist you effectively. We appreciate your kind words and look forward to continuing to serve you. Best wishes , Lisa

5/5

Trustpilot

Exceptional Support Throughout Our Move

We had a fantastic experience with Harpindar Andrews during our move. She was incredibly helpful, professional, and supportive throughout the whole process. Moving house can be very stressful, but Harpindar was always approachable, responsive, and genuinely cared about making things easier for us.

Mina · 15 May 2026

Agent replied · 5 June 2026

Dear Mina Assad Ibrahim, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar. Your kind words motivate us to continue delivering exceptional service. We appreciate your recommendation and look forward to assisting you in the future. Best wishes , Lisa

5/5

Trustpilot

Sarah was most helpful in serving the…

Sarah was most helpful in serving the Section 6a notice to the tenants it was not straight forward as there were a few complications which Sarah managed to resolve but it did go right to the wire on the 30th. Well done Sarah

Andrew · 11 May 2026

Agent replied · 5 June 2026

Thank you, Andrew, for your feedback. We're thrilled to hear that Sarah was able to assist you effectively with the Section 6a notice. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future. Best wishes , Lisa

5/5

Google

Shakira was absolutely amazing in helping with the house. She was professional, reliable, and went above and beyond to make everything smooth and stress-free. Her attention to detail and willingness to help with anything we needed made a huge difference. We truly appreciate her hard work and positive attitude. I would happily recommend Shakira to anyone who needs support, she is truly a star!

Evans · 26 November 2025

Agent replied · 25 January 2026

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Shakira. Your kind words and recommendation mean a lot to us. We'll be sure to pass along your compliments to her. We look forward to assisting you again in the future. Best wishes , Lisa

5/5

Trustpilot

Gurmit is always very friendly and easy…

Gurmit is always very friendly and easy to talk to. Listens and understands if we need help and is quick to respond when needed. I queried our renewal and Gurmit ensured she explained and reached out. Thank you

Lucie · 29 May 2026

Agent replied · 5 June 2026

Thank you, Lucie, for your kind words and excellent rating! We're thrilled to hear about your positive experience with Gurmit. Our team is dedicated to providing the best service, and your feedback is greatly appreciated. We look forward to continuing to assist you!

5/5

Trustpilot

Monika

Have used Andrews Barnet for many years and never had any issues. They are very good information base for me to draw on to ensure that i am always compliant. Monika is always timely and efficient in getting things done!

Daniel · 11 May 2026

Agent replied · 5 June 2026

Thank you, Daniel, for your kind words and continued trust in Andrews Barnet. We're thrilled to hear that Monika and our team have been helpful and efficient. Your feedback is greatly appreciated and motivates us to maintain our high standards. Best wishes , Lisa

4/5

Trustpilot

Generally satisfied with the level of service

I am generally very satisfied with the property and the service offered by Andrews Estate Agents in High Barnet. Lorna Pigott has been efficient and direct in her communication, and overall the experience has been positive.

Zlatin · 12 May 2026

Agent replied · 5 June 2026

Dear Zlatin , Thank you for your feedback and for highlighting both the positives and areas for improvement. We appreciate your insights and will work on enhancing our communication. Your satisfaction is important to us, and we hope to provide an even better experience in the future. Best wishes , Lisa

5/5

Trustpilot

brilliant help would recommend

Cat was abolsutely fantastic for us this was our first time renting and we had no idea what we was doing but Cat made everything clear and understanding for us!! thanks so much

Louise · 29 May 2026

Agent replied · 5 June 2026

Hi Louise, thank you for your wonderful feedback! We're thrilled to hear that Cat made your first renting experience smooth and clear. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out.

5/5

Trustpilot

Highly recommended

Talia has been absolutely brilliant throughout the whole letting process. Her communication was excellent, she always got back to me quickly and kept me updated every step of the way. She made what can often be a stressful experience feel really easy and straightforward. Professional, helpful, and friendly from start to finish, I couldn’t recommend her highly enough!

Claire · 22 September 2025

Agent replied · 24 September 2025

Hi Claire, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Talia. Your satisfaction is our priority, and we're glad she made the process smooth for you. We appreciate your recommendation and look forward to assisting you in the future! Best wishes , Lisa

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Andrews Estate Agents's Google reviews

Questions about Andrews Estate Agents Romford

How many reviews does Andrews Estate Agents Romford have?

Andrews Estate Agents's Romford office has 2,508 reviews across two platforms: 472 on Google, 2,036 on Trustpilot (across the whole business).

What is Andrews Estate Agents Romford's rating?

Andrews Estate Agents Romford is rated 4.7 out of 5 across all 2,508 reviews, and 4.9 out of 5 on Google from 472 reviews.

Has Andrews Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Andrews Estate Agents, Romford won Platinum; Andrews Estate Agents, Tunbridge Wells won Gold; Andrews Estate Agents, North Cheam won Gold; Andrews Estate Agents, Reigate won Trusted Agent; Andrews Estate Agents, Longwell Green won Trusted Agent; Andrews Estate Agents, Carshalton won Trusted Agent; Andrews Estate Agents, Worcester Park won Trusted Agent; Andrews Estate Agents, Yate won Trusted Agent.

Where is Andrews Estate Agents's Romford office?

Andrews Estate Agents Romford, 20 North Street, Romford, RM1 1BH.

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