5/5
TrustpilotJunior was helpful and knowledgeable
Junior Zziwa was helpful and knowledgeable about the property we viewed which was the perfect fit for us
Trusted Agent profile · Romford
Andrews Estate Agents reviews in Romford
★★★★★
2,630 reviews across 2 platforms
20 North Street, Romford, RM1 1BH
Part of Andrews, see every office.
Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,630 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Reviews
Every review we hold for the Romford office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleSamuel Mumbuluma at Andrews has been really helpful in my property search his provided me with various properties to my requirements and gone above and beyond to give me invaluable support. Thank you!
Agent replied · 20 June 2024
Good afternoon Fatema, thanks for leaving us a 5* review! Really pleased to see that Sam has been of help! KR Kish
5/5
TrustpilotVery professional
Very professional, honest and excellent communication from Tanya, Thankyou
Agent replied · 23 November 2024
Thank you, Julie! We're thrilled to hear about your positive experience with Tanya. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotViewing
Viewing The welcome and infos provided related to the property. It was just professional.
Agent replied · 24 August 2024
Thank you, Karim. We're delighted to hear you found our service professional and informative. Your positive feedback means a lot to us.
5/5
TrustpilotFriendly and informative
Isaac came to value my flat and he was extremely informative and very friendly and personable. Made me feel very comfortable and reassured!
Agent replied · 12 June 2024
Hi Emily, thank you for the five star review. Great to see that Isaac made such a positive impression on you and was able to give you all the information you required at the time of your valuation. Thanks, Rhys
5/5
TrustpilotVery professional and excellent…
Very professional and excellent service, helped me every step of the way thank you Greg lines.
5/5
TrustpilotAndrews were very helpful throughout…
Andrews were very helpful throughout the buying process and always quick to respond to queries
Agent replied · 24 August 2024
Hi Robert, thanks for sharing your experience, brilliant to see it was such a positive one. Thanks, Rhys
5/5
GoogleGreat help from Ranjan. Highly recommended. She dealt very promptly with our tenancy extension. Thank you !
Agent replied · 20 June 2024
Hi Alyona, thank you for the five star review. Brilliant to see that Ranjan has been on hand to help you with your extension. We know she will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotIsaac was so lovely and welcoming
Isaac was so lovely and welcoming, answered all our questions and has a happy to help attitude would highly recommend :)
1/5
TrustpilotDiabolically bad Property Management.
I feel bad for the landlords who are doubtless paying through the nose for less than nothing. All contact takes multiple attempts by phone and/or mail before there's a response. All information is passed on insufficiently and requires confirmation multiple times. My foot was seriously injured requiring weeks wearing a medical boot and unable to walk or drive due to a metal lined kitchen unit door which to this day remains unreplaced, since last April, which fell over onto it from the position it had been left in by the second maintenance professional contracted to fix it, who arrived with insufficient information and without the necessary tools.If at all possible, landlords avoid like the plague, and tenants take out anti-property manager insurance (niche market opportunity for providers)! Would love to give 0 or minus stars but not an option.
5/5
GoogleHas been a pleasure working with Kish at this branch. He has given excellent customer service, honest and reliable advice everytime. Cannot fault his service and would recommend to anyone.
Agent replied · 20 June 2024
Hi Omar, thanks so much for taking the time to leave us a review. Very much appreciated and I hope to work with you again in the near future. KR Kish
1/5
TrustpilotSTAY AWAY
I would have given 0 stars if I could. Their employee Joanne, told us to park in the visitors parking and then she dissappeared without being able to find her or the apartment. When we found her in her car, she told us that we couldn't do the viewing because there was a dispute with the tenants. Meanwhile, no one was picking up the phone back in the office. What a rubbish estate agency. AVOID AT ANY COST, STAY AWAY
5/5
TrustpilotExcellent service really pleased with…
Excellent service really pleased with the service Best estates agency around standouts are Steve matt and nancy
Agent replied · 12 June 2024
Hi Michael , Thank for the the five star review. It is fantastic to hear that we are the best estate agent around and provided excellent service. Thanks , Lisa
5/5
TrustpilotFantastic Experience
The communication was promptly and efficiently Over all experience was brilliant Very friendly staff and very helpful
Agent replied · 12 June 2024
Hi Stoffel , Thank for you the five star review. It is fantastic to hear that your overall experience has been brilliant. Thanks , Lisa
5/5
GoogleFantastic support through the whole process, easy to talk to and eager to help!
Agent replied · 26 August 2024
Hi Adam, we appreciate you taking the time to leave us a review, brilliant to see you had a fantastic experience. Thanks, Rhys
5/5
GoogleMr Samuel Mumbuluma Has been extremely helpful and Was polite,will be selling my house with this person in the future as he was extremely good at his work.Thank you for your help.
Agent replied · 20 June 2024
Good afternoon Nadeem, thanks so much for leaving us a 5 star review! KR Kish
5/5
GoogleI Spoke with a gentleman named Charlie last week and he gave me some good advice was also very friendly and polite, if your looking for help I would highly recommend andrews
Agent replied · 20 June 2024
Dear Ben, thanks so much for taking the time to leave a review for Charlie, very much appreciated. KR Kish
5/5
GoogleExtremely happy with the service by Charlie. Excellent communication and provides any details straight away when requested. The team are very helpful when Charlie wasn’t around. I would definitely recommend to others.
Agent replied · 20 June 2024
Afternoon, thanks so much for taking the time to leave us a 5* review! KR Kish
5/5
TrustpilotVery Quick to response and deal with…
Very Quick to response and deal with issue
Agent replied · 23 November 2024
Hi Hanna, Thank you for your kind words! We're thrilled to hear that you found our response time and issue resolution satisfactory. Your feedback is greatly appreciated! Best wishes , Lisa
5/5
TrustpilotIsa is very polite and patience during…
Isa is very polite and patience during the whole process including the phone calls and the site-visit.
5/5
TrustpilotReally nice lad who took me round
Really nice lad who took me round, very honest and helpful about everything!
Agent replied · 24 August 2024
Thanks for your feedback Luca.
5/5
TrustpilotThe patience of the agent
The patience of the agent. Maria waited for us to arrive for the viewing & she explained everything. Maria is an excellent professional.
5/5
GoogleThanks again Samuel for being so kind, personable and knowledgeable throughout the viewing process on Saturday. Your flexibility to adjust in time and your general rapport made myself and my mom feel so comfortable. You are a real asset to the company!
Agent replied · 20 June 2024
Hi Rebecca, thanks for leaving us 5 star feedback! KR Kish
4/5
TrustpilotThe process went smoothly
The process went smoothly. The response was very good on inquiry. Stan was very professional and easy going.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
Questions about Andrews Estate Agents
Has Andrews Estate Agents won any awards?
Yes. Andrews Estate Agents won Platinum in The Trusted Agent 2026 awards.
