5/5
GoogleWould highly recommend Nathan and the team at Andrews Romford - I have used the team for over 10 years and always found them to be professional, efficient and effective with all lettings and contracts.PositiveProfessionalism
Trusted Agent profile · Romford
Andrews Estate Agents reviews in Romford
★★★★★
2,630 reviews across 2 platforms
20 North Street, Romford, RM1 1BH
Part of Andrews, see every office.
Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,630 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Reviews
Every review we hold for the Romford office, from every platform, shown as written. First names only.
Google5/5
TrustpilotIt was a nice experience with Isabelle
It was a nice experience with Isabelle. Today's viewing was great.Thankyou
Agent replied · 24 October 2024
Thank you, Linta! We're thrilled to hear you had a great experience with Isabelle and enjoyed the viewing. Your feedback is much appreciated! Best wishes , Lisa
5/5
TrustpilotGreg was really helpful and helped me…
Greg was really helpful and helped me complete my registration I couldn’t have done it without his help
5/5
Trustpilot100% professional
At each step in the whole viewing process, Connor came through with his commitment to excellence. We’re pleased with the service we received.
Agent replied · 12 June 2024
Hi Alan , thank you for taking the time to write us a five star review. Glad to see that Connor has delivered you great service throughout your viewing process. Thanks, Lisa
5/5
Trustpilotgreat service from andrews when…
great service from andrews when purchasing a property would definitely recommend! many thanks again, gemma
Agent replied · 24 August 2024
Thank you, Gemma! We’re thrilled to hear you had a great experience with us. Your recommendation means a lot. Best wishes in your new home!
4/5
TrustpilotWell done...
Shannon organized the house viewing efficiently. So far, everything has been handled promptly and professionally. I am looking forward to giving it five stars.
Agent replied · 12 June 2024
Hi Omotayo, thank you for the review. Fantastic to see that you've had a brilliant experience so far, hopefully we can earn the full five stars from you soon! Thanks again, Rhys
5/5
TrustpilotThe processing was quick and easy
The processing was quick and easy. The staff were very helpful and informative ( especially Jasmine).
5/5
GoogleExcellent professional service Andrew Estate I will recommend to buy sale property...specailly Andrew romfrod staff name Kamilija Stanuliene... She is professional and very well informed helpfull I'm realy thankfull kamilijia Stanuliene for great service
Agent replied · 20 June 2024
Hi Rizwan, thanks so much for taking the time to leave us a review. Glad Kamilija has been able to help! KR Kish
5/5
GoogleThe team at Andrews have been brilliantly reliable for a number of years. Very responsive, helpful and insightful. I would strongly recommend them and have had great experience dealing with both Nathan's and Paul.
Agent replied · 20 June 2024
Hi Aletha, thanks so much for leaving a review for Paul and Nathan! KR Kish
5/5
TrustpilotFreya Alford was very helpful with…
Freya Alford was very helpful with showing us around the property and had all the answers to our questions :)
5/5
TrustpilotFirst time buyer
I contacted Andrew’s as I was Interested in a property they had for sale. Spoke with Nancy and arranged a viewing. Fell in love with the property so ended up putting an offer forward. Being a first time buyer can be quite nerve racking but with the service I received from Nancy this was made a lot easier and put me at ease. Great, friendly customer service which made me feel comfortable and confident with the purchase.
5/5
GoogleI received amazing service from Andrews Romford. Monika who helped me was extremely helpful when I had a faulty appliance. She was very to respond, quick to resolve the issue, and showed a genuine concern for the problem. I'm extremely satisfied with the service I received.PositiveQuality, Professionalism
Agent replied · 20 June 2024
Good afternoon Odessa, Thank you for your comments regarding your dealings with Monika. I am glad that we were able to resolve the issue that you experience quickly.
5/5
TrustpilotSelling our property and buying at the…
Selling our property and buying at the same time through Andrews we thought would work well. They did well to connect with potential purchasers and worked hard to secure the sale.It was the post sale team who connected all the dots and followed up on all the solicitors enquiries which made a real difference to ensuring it all actually went through.Great team, communication spot on, they really did go to work once we signed up.Thank you
5/5
TrustpilotExcellent work All things are done like…
Excellent work All things are done like professional and explained every thing very nicely
Agent replied · 24 August 2024
Thank you, Mandeep. We appreciate your feedback.
1/5
TrustpilotUseless company
Useless company - not worth their high fees. Mis-managed our building and terrible communication.
Agent replied · 24 August 2024
Thank you for your review Sofia . Sorry you felt the need to leave a 1 star review. I understand that you have been in communication directly with the relevant team and they have been working with you to resolve your issues. We take every review seriously and are always looking to how we can improve customer experience.
5/5
TrustpilotNicole was lovely made our viewings a…
Nicole was lovely made our viewings a great experience and answered questions we had. Thanks NicoleKerry
5/5
TrustpilotWe have seen an improvement over the…
We have seen an improvement over the past couple of years in customer service and prompt responses.
Agent replied · 24 August 2024
Thank you for leaving us a review, it's fantastic to see that our level of service has continued to improve and impress over the years. Thanks again, Rhys
5/5
GoogleA pleasure to work with! Very informative, and lots of local industry knowledge, which proved very useful. Charlie and Kish provided high levels of communication throughout, were efficient and professional.
Agent replied · 20 June 2024
Hi Natalie, fantastic to see you were well looked after by our team in Romford, particularly from Charlie & Kish. Really appreciate you writing us a five star review highlighting the level of support and professionalism which is what we always aim for when helping our customers. Hopefully we can continue to assist you in the future too. Thanks, Rhys
5/5
TrustpilotThank you soooo much sammi for your…
Thank you soooo much sammi for your wonderful service
Agent replied · 23 November 2024
Thank you very much for your feedback on the great service Sammi has provided.
5/5
TrustpilotThey are always ready to help you and…
They are always ready to help you and to give you a solution to your queries and doubts.
Agent replied · 12 June 2024
Hi Maria , Thank you for the five star review. It is great to hear that we have always been ready to help and provide solutions. Thanks , Lisa
5/5
TrustpilotGood agent and lovely property
The agenr, Sammi, was prompt and informative - really helpful and answered all the questions I had.
Agent replied · 24 August 2024
Thank you for taking the time to leave us a review! We know that Sammi will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotExcellent work from Sumita & team,Kingsbury
Sumita and team in Kingsbury were excellent. Helpful and knowledgeable at all times. Would definitely recommend them for letting.
1/5
TrustpilotBorderline Harassment
I liked at two properties and They harass you with constant phone calls . When I expressed interest in a property they use Pressure sales techniques like ‘should I inform the sellers you’re making an offer’ without me explicitly saying such . I have multiple voicemails from this company . Do not advice to use their services if can be avoided. I’m aware all estate agents will chase buyers but Andrews were particularly pushy more than any agency I’ve come across
5/5
TrustpilotThank you Andrews
Andrews dealt well with a difficult sale and Zoey in particular was very helpful. Thank you Zoey.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
Questions about Andrews Estate Agents
Has Andrews Estate Agents won any awards?
Yes. Andrews Estate Agents won Platinum in The Trusted Agent 2026 awards.
