5/5
TrustpilotMy purchase through Andrews at the cheam branch
My purchase through Andrews at the cheam branch.Steven was always very prompt at replying to my emails and phone calls and chasing different queries.
Trusted Agent profile · Romford
Andrews Estate Agents reviews in Romford
★★★★★
2,629 reviews across 2 platforms
20 North Street, Romford, RM1 1BH
Part of Andrews, see every office.
Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,629 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026. See how it compares with other estate agents in Romford.
Reviews
Every review we hold for the Romford office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAwful Awful Awful
Awful Awful AwfulI am not even a direct client but part of a chain and without doubt every hold up has been Andrews and as soon as their client uses DC Law - well we are in a land of no hope!!! AWFUL
Agent replied · 12 June 2024
I am sorry for you experience with Andrews.We became aware of challenges with some customers experience and addressed these as quickly as we could with our conveyancing partner.These issues were exacerbated by a peak of demand in conveyancing during 2022, compounded by behaviour changes during and after Covid lockdowns. I am sorry that this impacted upon your chain.Carl HowardGroup Chief Executive
1/5
TrustpilotThese guys are incredibly greedy and…
These guys are incredibly greedy and have more than played their part in the ridiculously high rents in Bristol. They have called up friends of mine who let properties through them constantly telling them they should increase the rent that they charge to their tenants. These guys are disgusting and have no souls. A friend of mine who has an 11 year old child has been made homeless because of them. She was paying £1400 per month for a 3 bedroom house but they wanted the rent to meet other rents in the area which have been pushed up to over £2000 per month due to the housing crisis in Bristol..rents which have been pushed up by people like them! Please don't do business with these people
5/5
GoogleSo glad I chose Andrews for my sale. Nathan Hancox and Linval were continually on top of things and kept me informed of all developments. Have nothing but praise for them. Thanks guysPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotShannon was very helpful in showing…
Shannon was very helpful in showing around the property. She was very informative and helpful during the viewing.
5/5
TrustpilotThe team work good and useful monika is…
The team work good and useful monika is helping us all the time !🥰
Agent replied · 24 October 2024
Thank you for your kind words! We're thrilled to hear that Monika has been so helpful. Your satisfaction is our priority.
5/5
TrustpilotExcellent knowledge
Nick has helped me with my recent enquiry. I pleasure to speak to and nothing was to much trouble
Agent replied · 24 August 2024
Thank you for the five star review. Fantastic to see Nick has been so helpful to you. Thanks, Rhys
5/5
TrustpilotFantastic service
Fantastic service given by Mikesh and Samir. nothing was too much for them. Any query I had they were always on hand to manage this. Highly recommended.
Agent replied · 12 June 2024
Hi Karina, thank you for the five star review, we really appreciate the feedback, brilliant to see Mikesh & Samir have been on hand to help you every step of the way, with any issues you may have had. Thanks, Rhys
5/5
TrustpilotFeedback for Sandiya- Andrews property
Sandiya was really helpful, she has helped us in finding the right property and we are really grateful for her help and support.Thanks again 5 stars all the way
5/5
TrustpilotQuick responses and resolutions
Rebekah and Chemaine always respond quickly and fix any problems I have. Very friendly and professional service.
Agent replied · 24 August 2024
Thank you, Erin! We're thrilled to hear that Rebekah and Chemaine provided you with friendly and professional service. Your feedback is greatly appreciated!
5/5
TrustpilotGreat Company
Andrew’s are great with my group getting everything sorted for our student house this September. We have Nicole and she is amazing. So lovely and always helpful.
Agent replied · 12 June 2024
Hi Faith, thank you for your five star review, great to see Nicole and the team have been able to assist you with your student house. Thank you for your kind words, we appreciate it! All the best for the move in September, thank you, Laura.
5/5
TrustpilotOn your side
Honest, open and realistic dealings from start to finish. Good advice. I have been impressed and delighted by their proactive approach.
Agent replied · 12 June 2024
Hi there, thank you for taking the time to write us a lovely five star review. Fantastic to see you have been impressed by us and we provided you with good advice. Thank you for sharing your experience and all the best, Laura.
5/5
TrustpilotJunior Zziwa is an excellent estate…
Junior Zziwa is an excellent estate agent and made my experience of searching and finding a flat to buy ever so pleasant
5/5
GoogleThought I’d leave a review because of the excellent professional customer service Samuel has provided. He has been professional from the very start and has always replied to any queries I have had. Thank you
Agent replied · 20 June 2024
Hi Syed, Really pleased to hear your kind words towards Sam. Glad he was able to assist. KR Kish
5/5
GoogleGreat customer service and very friendly approach. If anyone wants an hassle free purchase and a team of professionals who will make ur purchase easier then contact kamilija. Thanks for your help Best of luck
Agent replied · 20 June 2024
Hi Fayyaz, thanks for leaving us 5 star feedback! Glad Kamilija was able to assist! KR Kish
4/5
GoogleI m very grateful with the support that I received with this company, especially with Nathan who was the estate agent that showed us the flat and helped to sign up the contract. Thank you
Agent replied · 20 June 2024
Good afternoon Carmen, Thanks so much for taking the time to leave us a review! KR Kish
5/5
GoogleGreat experience so far using Andrews. Kamilija Stanuliene has been really flexible with my availability being limited recently and is always reaching out to me when she finds a proeprty she thinks i will like.
Agent replied · 20 June 2024
Morning Scott, thanks so much for taking the time to leave Kamilija such a lovely review :) KR Kish
5/5
TrustpilotThanks Andrews!
Robbie helped us buying our first house, guiding us through every step of the process. He answered all our questions promptly and helped everything run smoothly. Highly recommended.
Agent replied · 12 June 2024
Hi Ed, we really appreciate you sharing your positive experience with us. We are so pleased that Robbie has been able to help you throughout your first purchase, we hope you're settled in! Thanks, Rhys
5/5
GoogleVery impressed with the service I’m getting from Sharon T-H at Andrews. Very glad that I have her as my property manager.
Agent replied · 20 June 2024
Hi Poppy, thank you for the review. Brilliant to see that Sharon has been on hand to help you with everything so far. Thanks, Rhys
1/5
TrustpilotAbsolute Clowns
By the grace of God I am now free of this agency/landlord and living in a lovely house that is not consumed by an all year round indoor tropical climate. From the beginning we were lied to and fobbed off all the way up the chain. Our flat suffered severe damp issues, including black mould (amongst other problems) and barely anything was rectified (by agency and landlord) in the time that we were tenants. Even in the twilight moments of our tenancy, they tried taking a chunk of our deposit money, until I raised a case with MyDeposit and then the landlord "suddenly" let it go. The agency staff we dealt with used tactics such as continuous gaslighting and swapping staff (via email and occasionally phone calls) to deal with us, in effect amounting to a never ending con job. So much so, that Trotters independent Traders could learn a thing or two from this lot. I never want to experience this level of evil genius or incompetence (I really couldn't decide which it was) again and although at times I seriously considered driving off a cliff just to break free of them, in the end they didn't win and I learned a lot in that short depressing time as their tenant. I rarely write any reviews online but after my experience with these fiends, I feel I have to share my experience. Just be careful if you decide to enter into a CONtract with these hucksters, because you'll be stuck with it.
5/5
TrustpilotWonderful estate agent she was through…
Wonderful estate agent she was through without being pushy and knowledgeable I loved the fact they gave you information on the area it really helped highly recommend Nancy
5/5
GoogleWe are very happy with AL. Special mention here to Ranjan Khilosia Very efficient and wonderful
Agent replied · 26 August 2024
Thank you, Indira. We're pleased to hear you're happy with our service. Ranjan will be delighted with your kind words.
5/5
TrustpilotThe agent was very professional and…
The agent was very professional and client-orientated with great listening skills. This made my experience very positive.
Agent replied · 24 August 2024
Hi Monique, thank you for the review. Great to see you had such a brilliant experience, thanks.
5/5
TrustpilotThe company got me a good deal
The company got me a good deal. They are quite helpful guided me through the journey. Their consultants are quite exceptional good customer care.
Agent replied · 12 June 2024
Hi Margret. Great to see you've had a fantastic experience with Andrews, we look forward to help you again in the future! Thanks, Rhys.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
Questions about Andrews Estate Agents
Has Andrews Estate Agents won any awards?
Yes. Andrews Estate Agents won Platinum in The Trusted Agent 2026 awards.
