Every review we hold for the Romford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOMNISHAMBLES
So the person responsible and lead incompetent is going to deal with a complaint- we'll done. When we met to discuss the debacle you were mute and failed mention arrangements had been made despite a direct enquiry. You have caused us financial hardship.BE VERY WARY of contracting with them.
Shaine · 15 June 2022
Agent replied · 12 June 2024
Now that you have advised the complaint relates to the Branch Manager, we have asked the relevant Regional Manager to investigate and respond to your complaint. This process is also being overseen by our central customer service team.
★★★★★ 5/5
TrustpilotHelpful and professional
Had a really positive experience with Andrews. Joanne was fantastic. She helped us find and secure our flat and was always super friendly and professional. Would recommend this agency if you’re looking for properties!
Laurissa · 29 April 2022
★★★★★ 5/5
Trustpiloti spoke to karen and she had great…
i spoke to karen and she had great knowledge and expertise about renting. will definitely be recommend andrews property group to anyone looking to let their property
Marcie · 27 March 2024
Agent replied · 12 June 2024
Hi Marcie, thanks for taking the time to leave us a review and brilliant to see that Karen was able to share her wealth of knowledge with you about the lettings market. We appreciate your recommendation and know Karen will be really thankful for the feedback, thanks again, Rhys
★★★★★ 5/5
TrustpilotLovely Staff
It was lovely meeting you Issy.The way you respond to us was excellent and you were so kind, insightful, responsive and Professional.
Princy · 28 June 2024
Agent replied · 24 August 2024
Thank you for the five star review. Brilliant to see that Issy delivered such a brilliant experience for you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat communication and very very…
Great communication and very very helpful team. Made my move pretty much effortless
Steven · 20 November 2024
Agent replied · 23 November 2024
Hi Steven, thank you for your kind words! We're thrilled to hear that our team could make your move effortless. Best wishes, Jake
★★★★★ 5/5
TrustpilotNancy Henly part of the Andrews…
Nancy Henly part of the Andrews Property Group was very welcoming when showing myself around the property she was very professional it her role.HonestFriendly
Tracey · 28 April 2023
★★★★★ 5/5
TrustpilotHyper Swift Service
Swiftly booked viewing, viewing was on time and unrushed - all aspects of property and offer was clearly explained, offer was made and acknowledged within a day.
Mr · 17 March 2024
Agent replied · 12 June 2024
Hi Mr Naseer, thank you for taking the time to write us a five star review. Fantastic to see you had a positive experience and everything was clearly explained. Thanks for sharing your experience and all the best, Laura.
★★★★★ 5/5
TrustpilotGood Communication…
Andrews Harbourside has been excellent at communication during the purchase of my property. Emma Willingham kept me informed in a friendly and professional way during the whole processwhich made everything so much easier.
Janet · 14 May 2022
★★★★★ 4/5
TrustpilotIt was great experience with Shamiya…
It was great experience with Shamiya today she did took me around the house and answer questions about the house
Joseph · 24 July 2024
Agent replied · 24 August 2024
Thank you, Joseph! We're delighted to hear Shamiya provided a great experience. If you have any more questions, feel free to reach out.
★★★★★ 5/5
GoogleI had a great viewing experience with Kamilija who was very polite, friendly and informative. I have found the whole team at Andrews Romford to be incredibly supportive and helpful which is very refreshing from a purchasing perspective.
Amine · 21 June 2023
Agent replied · 20 June 2024
Hi Amine, thanks for sharing your experience with us. Glad to hear Kamilija has been able to help! KR Kish
★★★★★ 5/5
GoogleI had a great experience with Andrews and recently viewed a property where I was met by Kamilija, she was patient, attentive and very knowledgeable. The entire process was really smooth and would happily recommend Andrews Estate agents.
Rahad · 21 June 2023
Agent replied · 20 June 2024
Hi Rahad, thanks so much for leaving us a 5* review! KR Kish
★★★★★ 5/5
TrustpilotGreat communication throughout
Great communication throughout, Molly was a pleasure to deal with, kept me up to speed and always available via phone or email
James · 20 June 2023
★★★★★ 5/5
GoogleThe whole experience was Very friendly and helpful the whole process was made easy I cannot fault thanks very much for all of your help.
Done · 21 April 2024
Agent replied · 20 June 2024
Hi Done, thank you for leaving us a review. Fantastic to see that the team at Andrews Romford have been on hand to help you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat experience - Di was lovely
Di was the best from start to finish. So lovely, punctual and approachable. So different from all other estate agents that I’ve met who are all business and just want to get the property sold by any means necessary - Di was different and it really felt like she cared about finding the right property for my friends and I, I didn’t feel rushed but rather supported from start to finish that our house hunt was in the best hands possible! Thank you so much Di! All the best, Kia, Harry and Olivia
Kia · 16 June 2022
★★★★★ 5/5
TrustpilotI recently undertook a transaction…
I recently undertook a transaction with James being the agent for the vendor. Speaking as a conveyancer i have never left a review before but he really deserves this. James, you went above and beyond in a Situation that has never been known to me in Conveyancing before. We worked well together and your help was appreciated so much! Building solicitor and agent relationships is the key. Look forward to working with you again!
Sarah · 5 February 2023
★★★★★ 5/5
TrustpilotThe customer service was outstanding
The customer service was outstanding, and the service was exactly what I was looking for.I was so pleased with the service I received from Georgina Marla.“I was very impressed. Thank you 🙏
Ahmad · 15 November 2023
Agent replied · 12 June 2024
Hi Ahmad, thanks for the five star review. Amazing to see you were really pleased with the service delivered by Georgina and the team! We really appreciate your feedback, thanks, Rhys.
★★★★★ 5/5
GoogleAbsolutely outstanding job from James Cecil! He was really polite and helpful and gave us alot of information that helped us find the right home. Would 100% recommend using Andrew’s! Best real estate agency around!
Lukas · 27 March 2025
★★★★★ 5/5
GoogleRanjan was very efficient and helpful.
Liam · 21 June 2021
Agent replied · 20 June 2024
Good afternoon Liam, thanks for leaving us 5 star feedback!
★★★★★ 5/5
TrustpilotExcellent service
We appreciate your help for the help and support you offered during our moving in period to our new home,it was easy and reliable.Thank you especially to Jasmine Gyde,you have truly been a star
Lydia · 22 September 2023
Agent replied · 12 June 2024
Hi Lydia. Thank you for taking the time to write a five star review and giving such a nice review to Jasmine! We are so glad to see Jasmine was able to support you and be on hand throughout the process! All the best for the future, Laura.
★★★★★ 5/5
TrustpilotJanine from Andrews was really helpful
Janine from Andrews was really helpful, answering all our queries and helping us solving any issues that we had. Great estate agency
Stefan · 7 June 2024
Agent replied · 12 June 2024
Hi Stefan, thanks for the five star review. We know that Janine will really appreciate seeing your feedback, thanks again, Rhys
★★★★★ 5/5
TrustpilotWe had a great viewing today with…
We had a great viewing today with Shamiya. She was knowledgeable and friendly and was a real pleasure to work with.
Teri · 24 June 2024
Agent replied · 24 August 2024
Hi Teri, thanks for the review. Great to see that Shamiya was able to help you with everything needed. Thanks, Rhys
★★★★★ 5/5
TrustpilotBen Gordon - Professional Supportive, Assuring Experience
Ben Gordon Has been very professional and helping in all his dealings with us in our house search for rent. He paid attention to our specific requirements and offered us suitable properties to consider. He was very flexible on viewing times as per mutual availabilities, kept us informed through SMS and mails. He proactively communicate with us at all times and was very assuring. It was a very pleasant, supportive and reassuring experience for us. We are very thankful !
Kavita · 24 May 2022
★★★★★ 5/5
TrustpilotI have recently worked with Keli on a…
I have recently worked with Keli on a property sale, she has been really helpful and very responsive to calls and emails!
Darcy · 27 May 2023
★★★★★ 5/5
Trustpilot5 stars *****
The team, especially Lisa Bird-Parsons, worked so incredibly hard to support both our sale and our purchase via another agent.
Toni · 21 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
