5/5
TrustpilotGreat service and follow up Nancy…
Great service and follow up Nancy Henley managed to view us a property in no time as we mentioned that we came from really far and we have to head back home same day.Thanks Nancy.
Trusted Agent profile · Romford
Andrews Estate Agents reviews in Romford
★★★★★
2,630 reviews across 2 platforms
20 North Street, Romford, RM1 1BH
Part of Andrews, see every office.
Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,630 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Reviews
Every review we hold for the Romford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotTara Darling Always Helps
Tara Darling has always been very supportive and sympathetic with a balanced approach to issues that may arise in property matters.Highly recommend the agency with special thanks to Tara.
5/5
TrustpilotWould recommend
We had some complications with the sale of our property but Benga and Duane were both super helpful throughout the whole process. Would definitely use Andrews again
4/5
TrustpilotA thoroughly enjoyable experience
A thoroughly enjoyable experience. E mails/Telephone calls answered on time. From the viewing to the after sales team I have been dealt with both professionally and courteously! Special thanks to Katie Maggs she has been a diamond!
5/5
TrustpilotExcellent communication
Really pleasant experience with Andrews. Both Di and Jean-Pierre were excellent communicators. They were responsive and supportive every step of the way. They really fought for our corner and made the experience easy for for us.
5/5
TrustpilotWe have been customers of andrews…
We have been customers of andrews mordern branch for 3 years. We had a lettings issue and could only speak to the sales manager Brian who was available. Even though it was not Brian’s department, he went above and beyond to help resolve our issue. He followed up days after to ensure the issue was resolved. Brian understands how to treat customers and is the main reason we will continue to stay with andrews.
5/5
TrustpilotJanine
Janine, thanks for all the supports extended. very professional in managing things. i was able to manage things at time when i was out of station.
Agent replied · 12 June 2024
Thank you for the review. We know that Janine will really appreciate seeing your feedback. Thanks again, Rhys
5/5
GoogleKamilija Stanuliene, Senior Negotiator, and other staff members turnout to be prompt, professional and helpful in my recent property buying process. I am portfolio Landlord and dealing with such agents are rare commodity. Its pleasure working with them.
Agent replied · 20 June 2024
Hi Hassam, brilliant to see you've had a great experience with our Romford team, particularly Kamilija. Really pleased to read that we stand out from the rest in terms of customer service and assisting you with your property purchase. Hopefully we will be able to help you again in the future. Thanks, Rhys.
5/5
TrustpilotExcellent service
Excellent serviceAshley sold my uncles house, was super helpful throughout the process and did beyond his job as I wasn’t local. Highly recommend Ashley and the team at WOT
5/5
TrustpilotEnd of Tenancy
Great response and determination shown by Raluca Bagou in dealing with a difficult end of tenancy situation. Very impressed with her professionalism
Agent replied · 24 August 2024
Thank you, Peter. We're delighted to hear about your positive experience with Raluca. Your feedback is greatly appreciated.
5/5
TrustpilotNot a single complaint!
The emails were prompt.Everytime I spoke to a member of staff they were so pleasant, I'd like to mention Shannon, Issy and Molly in particular!
Agent replied · 24 August 2024
We know the Andrews lettings team will really appreciate your feedback. Fantastic to see you always got a prompt response when needed. Thanks again, Rhys
5/5
GoogleCleanField ltd have worked closely with Andrews Romford for a number of years. They have always been extremely professional in everything they do. They are honest and trustworthy and I have personally used their services. Keep up the great work guys.
Agent replied · 20 June 2024
Good afternoon Rob, thanks for leaving us 5 star feedback! KR Kish
5/5
GoogleAndrews were fantastic in helping me find a property. the process was smooth and seemless. the team went the extra mile and i am extremely grateful. Paul managed the checks, liasing with the owner and ensuring i was looked after perfectly.
Agent replied · 20 June 2024
Good afternoon Shola, thanks for taking the time to leave a review for Paul! KR Kish
5/5
GoogleI’m not sure if my previous review went through so I’m writing another . We experienced excellent service from Paul Davidson . He was extremely professional a d answered all my queries immediately . First class service and because of Paul we will use Andrew’s again. I cannot praise him enough.
Agent replied · 20 June 2024
Good afternoon Thelma, Thank you very much for your feedback about Paul Davidson. We are really pleased that your move went well.
5/5
GoogleMy dealings with Andrews estate has been very positive. The agent i personally dealt with was Mr Paul Davidson and he was very professional and helpful throughout our letting process. The service they provided is commendable and i would not hesitate to be back in contact with them.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 20 June 2024
Good afternoon Jan, thanks so much for leaving us a 5 star review!
5/5
TrustpilotHayley was so helpful today with us…
Hayley was so helpful today with us finding our new home, very polite and helpful and confident in her job, highly recommend talking to Hayley.
5/5
TrustpilotKatie Maggs was a brilliant help in the…
Katie Maggs was a brilliant help in the process of buying a property in Bristol. She was professional, friendly and very efficient in getting what we needed in order to exchange and complete.
5/5
TrustpilotWhat a lovely guy Isaac is first and…
What a lovely guy Isaac is first and for most. Very professional and he had such great warmth and humility.If I owned an Estate Agents, I’d want Isaac on board to lead the charge.
1/5
TrustpilotSold an unsafe flat
After signing the contract and paying rent and the deposit, I was told (2 days before I moved in) the flat was unsafe because it didn't have a thermostat and got told to live somewhere else until they got it fixed.
Agent replied · 12 June 2024
Joseph, I'm sorry to hear about your experience. I would happily look into this further if you are able to provide a little more detail. My email is choward@andrewsonline.co.ukKind regardsCarl HowardGroup CEO
5/5
TrustpilotThe people I dealt with were professional and friendly.
The people I dealt with (James and Janine) were very professional, efficient, focussed and friendly. Their communication was very good and they kept me updated on all aspects of the sale process at all times.
Agent replied · 12 June 2024
Hi Martin, brilliant to see James and Janine have been on hand to help you through the sale of your home and updated you at all times. Thank you for the five stars and all the best, Laura.
5/5
GoogleMy husband and I just completed a move with Andrews, and had great service. Paul Davidson was our agent, he was really helpful, supportive and made the process nice and simple. All Covid precautions were taken which, helped keep everything simple.
5/5
GoogleFantastic and attentive service from Kamilija and Kish with a recent house sale. They are highly professional and hard working, and give you a really personal service. Highly recommended!
Agent replied · 20 June 2024
Hi Ruth, thank you for the review. Amazing to see that Kish & Kamilija have been on hand to help you with each step of your sale, fantastic to see them sharing their wealth of knowledge with you along the way. Thanks again, we know they will really appreciated reading your feedback, Rhys
1/5
TrustpilotLeasehold Incompetence
Incompetence of the highest level.Staff turnover is shocking which says it all.Be prepared to go into legal battle over negligence to get them to do anything.Do not buy a leasehold property if managed by Andrews.
Agent replied · 12 June 2024
Thank you for your review of Andrews Leasehold Management. I am sorry to hear that your experience has been poor. We did have some issues with our leasehold business historically and the new leadership team has been working hard since October 2022 to address these issues. I am satisfied that improvements have been made although conscious it takes time and that may not be your experience.If you were to email me at choward@andrewsonline.co.uk I would gladly review your experience and respond in full.Kind regards,Carl HowardGroup Chief executive
5/5
TrustpilotDeposit return
Sarah was very clear and helpful when explaining the procedures in regards the return of my deposit. Efficient and very polite :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
Questions about Andrews Estate Agents
Has Andrews Estate Agents won any awards?
Yes. Andrews Estate Agents won Platinum in The Trusted Agent 2026 awards.
