Every review we hold for the Romford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCustomer satisfaction to a high standard. I appreciate all that was done to help me with finding and securing my tenancy agreement. Paul Davidson (Andrews Estate Agent's) who dealt with me was very professional , not a time waster like i discovered whilst looking with different letting agents in the local area.
Well done Paul
Best wishes
ColinPositiveResponsiveness, Quality, Professionalism
Colin · 21 June 2021
Agent replied · 20 June 2024
Good afternoon Colin, Great to hear your feedback regarding Paul Davidson and our services. Thank you for such a lovely review!
★★★★★ 5/5
TrustpilotGreat service from valuation thru to…
Great service from valuation thru to completion... felt they were 'there for us' every step of the way!
Doug · 20 November 2024
Agent replied · 23 November 2024
Thank you, Doug! We're thrilled to hear you felt supported throughout the entire process. Your satisfaction is our top priority. Best wishes, Jake
★★★★★ 5/5
TrustpilotExemplary response to enquiries
My dealing have been woth initially James and then Leah Rawlings at the Bristol office.Following the viewing both were exemplary in responding and dealing with my enquiries.Leah has always been prompted at responding to my emails . Keeping me posted
Mrs · 20 September 2023
Agent replied · 12 June 2024
Hi Mrs Khan, thank you so much for leaving us a five star review, with particular reference to Leah's efforts.We really appreciate you recognising her efforts and noting how key communication is throughout your property journey.Thanks, Rhys
★★★★★ 5/5
TrustpilotResponsive, Guru's on Market Intel, GREAT team! Will use again.
Responsive, knowledgable on market intel, communicative and dynamite team. Very transparent. Helpful and consultative on recommendations.I would DEFINITELY use this team again. Duane Watson and his team are a solid group!
Sybil · 28 February 2023
★★★★★ 5/5
TrustpilotFriendly, professional service throughout!
Molly was fantastic during my recent move into a new rental property. She was in touch throughout the process and made us feel at ease, would highly recommend!
Peach · 31 May 2023
★★★★★ 5/5
TrustpilotI let a flat with Andrews for two years…
I let a flat with Andrews for two years and they're great. Michelle, my property manager was friendly, professional and super helpful.
Holly · 17 September 2024
Agent replied · 24 October 2024
Thank you, Holly. We're delighted to hear about your positive experience with Michelle and our team.
★★★★★ 5/5
TrustpilotA very simple process
A very simple process, the letting agent (Nocole) explained the steps to be taken in a way that I fully understood.Thought it was an excellent service
Gerry · 10 July 2024
Agent replied · 24 August 2024
Hi Gerry, thank you for taking the time to leave us a review. Fantastic to see your experience with Andrews was such a positive one. Thanks again, Rhys
★★★★★ 5/5
TrustpilotRented Property
Sometimes there was a lack of communication between Branches but once that was sorted and I got to speak to the right Person that person being Shannon things went well
Kelvin · 24 April 2024
Agent replied · 12 June 2024
Hi Kelvin, thank you for the five star review. Brilliant to see Shannon was able to help you, thanks Rhys.
★★★★★ 5/5
TrustpilotThoroughly Professional Operation
All at Andrews Harbourside in Bristol were thoroughly professional and highly effective in marketing and selling our flat, particularly after an initial sale fell through. Emma Willingham was a first-rate chaser and finisher, making the later stages a pleasure.
Mr · 24 March 2022
★★★★★ 5/5
GoogleRecently viewed a property with Samuel Mumbulumba and can honestly say had a very pleasant experience. Extremely helpful with all my requirements and working around my time. I would definitely recommend to anyone looking to purchase or rent a property! 5 star service!!
M · 21 June 2023
Agent replied · 20 June 2024
Good afternoon, thanks for leaving us 5 star feedback! KR Kish
★★★★★ 5/5
GoogleI have been a landlord with Andrews for a number of years and have always had excellent service from the Romford branch. Kish, Samuel, Kamilija, Nathan and Paul are a great team and a fantastic credit to Andrews. Keep up the good work.
Lynn · 21 June 2023
Agent replied · 20 June 2024
Hi Lynn, thanks so much for leaving us a 5 star review! KR Kish
★★★★★ 4/5
TrustpilotMonika
Monika at Andrews was as prompt as she could be with dealing with a matter at the property. It is always reassuring when the agent replies inquiries quickly and proceeds with what needs to be done.
PL · 12 December 2023
Agent replied · 12 June 2024
We really appreciate you taking the time to leave Monika a four star review, great to see she's given you such a positive experience! If of course there was anything extra we could have done to make your dealings with us the full fives stars please feel free to share further feedback with myself (Rhys) to RMessenger@AndrewsOnline.co.uk, Many thanks.
★★★★★ 1/5
Trustpilotextremely bad
extremely bad, unprofessional. didn't give us a water reading at the beginning of our tenancy, and after one month of living there we ended up with a 200 pound water bill. very unprofessional, don't know their own job well. it's trash!
Jim · 8 August 2023
Agent replied · 12 June 2024
Mr Yeo,Thank you for reviewing Andrews. My email is choward@andrewsonline.co.uk should you wish to drop me a line on your experiences.I would be glad to take a look.Kind regardsCarl HowardGroup CEO Andrews
★★★★★ 5/5
TrustpilotRanjan khilosia is an amazing angent…
Ranjan khilosia is an amazing angent for the Andrews property group. the service she has given us is nothing but excellent she has made our experience so smooth and headache free. You deserve 5star!
Vicky · 23 January 2024
Agent replied · 12 June 2024
Hi Vicky, thanks for the five star review, great to see that Ranjan has provided such a brilliant service to you. We really appreciate you sharing your experience with us and we know Ranjan will do too.
★★★★★ 5/5
GoogleI have been a tenant at one of Andrews Properties for a number of years. I have always received a very goid service from them as a tenant. Always quick to respond and very helpful. Ranjan J was particularly helpful in sorting out our tenancy renewal. She was very friendly, professional and extremely helpful. Angie BPositiveResponsiveness, Quality, Professionalism, Value
Angie · 21 June 2021
Agent replied · 20 June 2024
Good afternoon Angie, thanks for the review. We’re so pleased to read the team, in particular Ranjan has assisted you in line with your expectations.
★★★★★ 1/5
TrustpilotSo disappointed with Andrews (Bristol)…
So disappointed with Andrews (Bristol) They repaid a substantial deposit back to one of my tenants two weeks into a live tenancy. They said I authorised it even after I provided proof I hadn’t. Not even an apology! So incompetent. Susan Russe.
Jeff · 4 July 2023
Agent replied · 12 June 2024
Dear Jeff/Susan,I am sorry to hear about your experience. We pride ourselves as a business in the service which we deliver.If you can let me have a little more detail, I will ask Angharad Trueman, our Group Lettings Director, to investigate this personally.My email is choward@andrewsonline.co.ukKind regardsCarl
★★★★★ 5/5
GoogleWe're very grateful to Paul Davidson for helping us to move in our new home though the due date is very near. He's very accomodating and reliable. Thank you very much!
Margarita · 22 March 2024
Agent replied · 20 June 2024
Hi Margarita, thank you for the five star review. Amazing to see that Paul and the team in Andrews Romford have been able to help you with your property search and now have helped you find your new home! We hope you settle in well, thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews and their team were great
Andrews and their team were great. With Hamza, Emily and Roisin at the helm my house sale completed for asking price. They were a pleasure to work with and I would highly recommend using them.
Na · 26 December 2023
Agent replied · 12 June 2024
Hi there, thank you for taking the time to write a five star review. Fantastic to see Hamza, Emily and Roisin have been a pleasure to work with and I am glad they could assist with the sale of your home! Thank you for the recommendation too and all the best, Laura.
★★★★★ 5/5
TrustpilotExcellent
I talked to Richard Today and he has been very nice and really helpful. I would like to thank him for his kindness and great advice .Nouha
Nouha · 5 June 2024
Agent replied · 12 June 2024
Hi Nouha, thank you for the review. Fantastic to see that Richard has been such a help to you. Thanks again for sharing, Rhys.
★★★★★ 5/5
TrustpilotShannon did a great job during the…
Shannon did a great job during the property viewing and was respectful while communicating professionally. Andrews property has got a gold staff. Weldone
Mbala · 15 August 2024
Agent replied · 24 August 2024
Thank you, Mbala. It's lovely to hear positive feedback about your viewing experience with Shannon.
★★★★★ 5/5
TrustpilotNicole
Nicole, is my property manger , such a responsibility girl I meet , she help in every way bcz I am new to U.K , I ask so many questions and she rpl me
Fathima · 15 January 2024
Agent replied · 12 June 2024
Hi Fathima, thank you for the review, we are so pleased that Nicole has been on hand to help you out with everything you've needed so far. We also hope you are settling in well to the U.K and your new home! Thanks, Rhys
★★★★★ 5/5
GoogleA very friendly and helpful Estate Agents. Very good at communicating with me during the sale of my house. Also good at staying in contact with the Solicitors. Hopefully they can find me a new property to buy. Would recommend them.
Corinne · 26 July 2023
Agent replied · 20 June 2024
Hi Corinne, thanks so much for leaving us a review. There were some hiccups along the way but we got there in the end! We certainly hope that we find you something and do it all again! :) KR Kish
★★★★★ 5/5
TrustpilotShannon was professional and helpful…
Shannon was professional and helpful showing me around the property. She was able to show me around early which was also great! Thank you!
Zoe · 16 August 2023
★★★★★ 5/5
GoogleAll the staff are all warm and friendly. I have been with Andrews Romford as a Tennent and now a landlord and the service has been exceptional. I would highly recommend them.
Garrett · 21 February 2024
Agent replied · 20 June 2024
Hi Garrett, thanks for leaving us 5 star feedback! And congratulations on having your offer accepted on a property. We all hope it goes smoothly for you. KR Kish
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