Every review we hold for the Rochdale office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDon’t believe everything that you are told, or the promises that are said on there signs!!
Obviously didn’t look on the emailing list before sending out the please leave your reviews email. As i said to them at one point, “this is supposed to be a exciting time but right now all I am thinking is I wish I hadn’t even decided to sell my house let alone with Keenan’s.” Where do I start, we put an offer down on a property on a Friday to be told yes its yours. To then drive plastic the property a couple of days later see a sold sign with another company, contact Keenans to see what was going on to be told, he’d accepted an offer over the weekend, and what about our offer? Oh well we didn’t actually get through to him on Friday to confirm with him despite telling you that he had accepted, because we knew he’d had no offers and that there was no viewings so just thought it would be ok.Meaning having to go back and offer more, costing us a further £10,000. Thanks.They were happy enough to chase us for stupid things but not the venders or buyers of ours, meaning delays left right and centre. Explain to me what sort of Estate Agent sells a property to a person without ensuring that they had the keys, so when everything was completed we went to pick up the keys to our house which they told me they didn’t have and that I’d just have to go and wait while they chased it up. Wait where ? I have just sold my house and I am sat outside of the property which I had just bought with no way of getting in and all my belongings sat on the drive. Oh and half hour till home time for the person telling me I’m going to have to wait. Then turning up with a spare set, meaning not all the keys were there (only 1 key for the patio doors, so could only open 1 door, no keys for the shed or outhouse) and basically saying well that’s all we can get hold off, meaning I had to move all my belongings into a house which someone else had the keys too and not being able to sleep for 2 days until I could get a locksmith to come out and replace the locks throughout, and due to not having all the keys to the doors meant that the locks having to be drilled out. Costing a further £350.So not only did they take a very good wage from us they also cost me a further £10,350. Thank you Keenan’s. I will not be using again.
Danielle · 10 November 2021
Agent replied · 20 January 2024
Danielle we are sorry to hear that you were unhappy with your recent experience - we would welcome the opportunity to discuss your feedback with you in further detail. Please contact us at head office at your earliest convenience
★★★★★ 5/5
TrustpilotExcellent estate agents
I would like to say what a excellent estate agents Keenans are. From start to Finnish and the bits in-between I could not fault them. A special mention for Simon who came to apprise the house first, what a true professional he was he explained all what Keenans would do to sell our house and explained in detail how the company's department's work. He was very informative and answered all our questions. Thank you Simon and the rest of the team for a faultless service. People they won't let you down
David · 9 November 2021
Agent replied · 20 January 2024
Thank you for your kind words David - much appreciated
★★★★★ 5/5
TrustpilotWonderful staff, could not recommend highly enough!
I have used Keenans now to buy several properties and to sell one, and my experience is ongoing currently. I could not fault them, they have been incredibly proactive in marketing my property, getting an incredible number of viewings and ultimately securing a sale at asking price for a tricky property with a tiny bathroom that could not be improved. On the purchase front they are also really proactive, contacting me on a weekly basis to let me know of progress, ironing out any difficulties and ensuring that every purchase goes smoothly and quickly. I could not possibly mention them all but special thanks to Rob, Jonathan, Sophie, Dave, Adam and Jess at Accrington office for their professionalism, friendly welcome approach and all-round effort.
Andrea · 9 November 2021
Agent replied · 20 January 2024
Andrea thank you for your lovely feedback regarding our Accrington team.
★★★★★ 5/5
TrustpilotExceptional property management service for our portfolio of investment properties
We have been using Keenans Estate Agents to manage our property portfolio for over 12 months now, after receiving a very poor service from our previous agents. So far I can't fault the service. Patrick Jones and his team are efficient, professional and on top of all the needs of my tenants. I am out of the country on a daily basis with my profession, and I find it reassuring to know that I can rely on Patrick and his team to take away the normal day to day pressures of property management. Owning investment properties is a job on its own and using Keenans to manage our portfolio is one of the best decisions I have made.
David · 9 July 2024
★★★★★ 4/5
TrustpilotMolly was dealing with the sale of our…3570
Molly was dealing with the sale of our property she was very professional throughout the whole process. We had a few ups and downs though no fault of Keenans. Molly worked hard to ensure the sale, and I would recommend using Keenans.
Simon · 30 October 2025
★★★★★ 5/5
TrustpilotGreat service by Keenans
Great service by Keenans on purchasing a property. Was well informed by them throughout the purchase.
Emma · 14 September 2026
Agent replied · 25 September 2026
Thank you for your lovely review! We’re delighted you received great service and felt well informed throughout your purchase. We hope you’re very happy in your new home!
★★★★★ 5/5
TrustpilotGreat service and communication at all…
Great service and communication at all times. Always kept informed about any progress.
Lynda · 28 September 2026
Agent replied · 11 October 2026
Thank you for you review Lynda
★★★★★ 5/5
TrustpilotFANTASTIC SELLING EXPERIENCE
FANTASTIC EXPERIENCE from start to finish. I listed my house for sale with Keenans (Accrington) and successfully sold it within a few weeks, having been on sale with another local agent prior who were not working to sell it at all.
Jane · 10 March 2026
Agent replied · 6 June 2026
Thank you so much for taking the time to share such an incredible review. We’re absolutely delighted to hear that your selling journey with our Accrington team was such a positive one from start to finish. It’s been a pleasure acting on your behalf, and if you ever decide to make a move again in the future, we’ll be here and ready to help.
★★★★★ 5/5
GoogleWhen I put my house on the market with Keenans Estate Agents their representative Ella Walmsley was excellent in keeping me informed with the situation of the sale throughout the 5 months this took. There was no regular ringing up checking if I was on top of things, just the occasional call to update me on the situation and make sure i was managing OK as this was my first house sale, thank you Emma
Neil · 24 July 2024
★★★★★ 5/5
GoogleWe had a great experience buying through Keenan’s. Becky Iddon, who oversaw the sale, was always easy to get hold of and very quick to respond, keeping us informed every step of the way. She was proactive in chasing things and did her best to keep everything moving across the chain, which we really appreciated.
Having dealt with a mix of estate agents while looking for our next home, Keenan’s were easily the best we worked with. If we ever decide to move again, they’ll be the first people we contact to sell, and we wouldn’t hesitate to recommend them.
Brad · 27 December 2025
★★★★★ 5/5
Trustpilot5 Star Property Manager
As a property owner I cannot speak highly enough of Kerris Gardiner at Keenans who has been fantastic both with communication, response time and support. She has definitely been a hugely positive impact on my very first landlord/agent experience.
Alba · 5 March 2026
Agent replied · 6 June 2026
Thank you so much for your wonderful review, Alba. We're always happy to help in the future.
★★★★★ 5/5
GoogleI can not recommend Keenan’s enough.. they all went above and beyond in helping me through what was a very challenging time. All the team made a very distressing time that much easier. not living local to the property, they did EVERYTHING!!! and kept me updated throughout the selling process.. I don’t know what I would have done without all their help.. friendly and very professional staff. I will always be so thankful for what they did for me. A************
Annie · 26 March 2024
★★★★★ 5/5
TrustpilotNikki & the Keenans team were…
Nikki & the Keenans team were supportive & helpful in helping me sell my property. Thank u v much, Team Keenans
Malcolm · 17 July 2026
Agent replied · 25 September 2026
Thank you Malcolm!
★★★★★ 5/5
TrustpilotBoth bought and sold a home with…
Both bought and sold a home with Keenan’s using the Clitheroe branch. faultless from start to finish, Richard dealt with both properties and nothing was too much - extremely knowledgable and accommodating for viewings and property information.
ZT · 14 March 2026
Agent replied · 6 June 2026
This is wonderful to read, thank you!
★★★★★ 4/5
GoogleWe would like to thank Keenans Rochdale for all their hard work in selling our house All their staff are professional and very helpful
Our house did take a number of months to sell, however all the team in particular James should patience and professionalism throughout, once sold, Ella from the Blackburn office kept us informed of the process until completion,
Thanks Kev & Alison Beswick
Kev · 2 November 2024
★★★★★ 5/5
TrustpilotNikki winstanly was professional an…
Nikki winstanly was professional an very impressive with her attitude to work,she went above an beyond to do rverything she could for our family
Gary · 16 June 2026
Agent replied · 25 September 2026
Thank you so much for sharing your lovely feedback. We’re delighted to hear how well Nikki supported you and your family. Her professionalism, dedication and willingness to go above and beyond are exactly what we strive for, and it’s wonderful to know her hard work made such a positive difference to your experience.
★★★★★ 1/5
TrustpilotDon’t do it
Lorraine is pushy encouraging you to go ahead when everything isn’t in place yet, you feel pushed into it and not secure, doesn’t care about anyone aslong as she gets the money.
Karla · 18 November 2025
★★★★★ 5/5
TrustpilotKeenans Bury
We have dealt with Abigail at the Bury officeApart from being a lovely friendly person, she has updated us throughout by phone and email. Anything we have requested from her has been dealt with in a timely manner. She was very professional but also had a lovely personality The process so far has been very transparent I would have no issues recommending Abi and Keenan’s if you’re thinking about selling/ buying your home
Sharon · 29 May 2024
★★★★★ 5/5
GoogleKeenans, what can I say, brilliant. Initially was worried given the stories you hear about estate agents, Keenans certainly changed that (although our buying agents where true to form). From initial discussions with James, and dealing mainly with Nicole and on a few occasions Aaron in the office, both of which where excellent. The weekly updates from Nicole where really good, I only had to chase them once in the whole selling process. Absolutely fantastic service throughout. If you are looking to sell, look no further than Keenans
Christian · 6 January 2024
★★★★★ 1/5
TrustpilotMore interested in their image than selling properties
We chose Keenans Rawtenstall to sell our house primarily because of their competitive fees. Looking back, I wish I had done more research beforehand.
Donna · 30 May 2026
Agent replied · 6 June 2026
Thank you for taking the time to share such a detailed account of your experience. We’re genuinely sorry to hear that you left the process feeling disappointed, and we appreciate the opportunity to respond.
We’re particularly concerned to read this, as none of this was mentioned when you recently came into the office, we would have loved the opportunity to discuss this in person.
In terms of activity, our records show that we arranged and conducted seven viewings during your time on the market, and we also secured an offer for your property. We do want to reassure you that interest was generated and followed up promptly. We were also surprised to hear that a potential viewer struggled to reach us, as all calls feed into an overflow system designed to ensure enquiries are answered. That said, your feedback is important, and we will review our communication process internally.
Regarding the office environment and our social media presence, our Rawtenstall branch is intentionally designed as a contemporary, client‑focused space, and our online content aims to balance property marketing with team visibility. We appreciate that expectations vary, and your comments on our marketing approach are helpful.
We also apologise for any confusion around your contract and notice period. We’re glad this was clarified for you, and we appreciate your patience while the team ensured the correct information was provided.
While we regret that your experience didn’t reflect the standards we aim for, we do value your feedback. It helps us continue improving our client experience and ensuring consistency across every stage of the journey.
We wish you all the very best moving forward and thank you again for sharing your thoughts.
★★★★★ 5/5
GoogleThe team from Keenans were fantastic from valuation through to completion. Jack was always available to chase any concerns and great service from Abi and Emily made the process smooth and as stress free as possible. Have no doubt we will use again and recommend to anyone looking to sell
Pat · 28 April 2025
★★★★★ 5/5
TrustpilotGreat Service
Working with Faye at Keenans was an absolute pleasure! Her professionalism, dedication, and expertise truly made selling our property a seamless experience. From the initial consultation to the final closing, Faye's commitment to understanding our needs and guiding us through the process was remarkable.Her proactive approach and excellent communication skills kept us informed every step of the way, making us feel confident and assured throughout the selling process.Her attention to detail, responsiveness, and unwavering support exceeded our expectations. We highly recommend Keenans to anyone looking for a dedicated and knowledgeable real estate agent. Thank you, Faye and the team, for your outstanding service and for making the sale of our property such a positive and successful experience!
Unknown · 21 December 2023
★★★★★ 5/5
GoogleWe had the pleasure of working with Aaron (and Nicole) from the Rochdale branch with both the sale of our old house and purchase of our new house. Throughout this process, I spoke to Aaron more than I speak to my own mother, and he never failed to provide faultless advice and help. He dealt with more than one mini-meltdown and one spectacular meltdown on the day of moving with the calmness and patience of a professional psychiatrist, and we are truly grateful to Aaron in particular not only for putting up with me, but for making the whole process as smooth as it possibly could be. We have even called a couple of times since we have moved to ask if they could get in touch with the vendors to ask a couple of questions and both Aaron and Nicole have happily obliged.
Thank you both again :)
Jade · 21 December 2023
★★★★★ 5/5
GoogleFantastic service start to finish from Keenans on the sale of my property and a special mention to Ambre who is a credit to the company with her positive friendly manner very professional and helpful.Highly recommended.
Glyn · 14 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
