Every review we hold for the Rochdale office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLucie has been particularly…
Lucie has been particularly helpful and supportive in taking on the management of our flat. She has responded quickly and got on with the work needed. Communicated very well with a good grasp of what was required. Always pleasant and caring.
Marian · 29 June 2026
Agent replied · 25 September 2026
Thank you so much for sharing your experience. It’s wonderful to hear how well Lucie has supported you in taking on the management of your flat. Her quick responses, clear communication and thoughtful approach are exactly what we aim to deliver, and we’re delighted that this has made a real difference for you.
★★★★★ 1/5
TrustpilotAVOID
AVOID
Keenans orchestrate unethical practices, apply pressure to you to sell with them and will encourage you to pay money for solicitors and searches knowing the chain is may collapse!
Keenans firstly tried to strong arm us in to selling our property with them, pressuring us to have a valuation before we could even book a viewing.
They then pressured us more to put our house on the market with them, and telling us we would be the ones holding up then chain if we didnt.
The property we were buying and the property further up were both being sold by Keenans, neither of these sellers paid out any fees yet we were encouraged in to conducting searches and paying out money their own clients hadnt.
The chain inevitably collapsed and we have since found out they knew the top of the chain were unlikely to break the chain, but were never told until we started to question why things were not progressing.
We are out of pocket a considerable amount through their lack of transparency.
Lauren · 27 August 2026
Agent replied · 25 September 2026
Thank you for taking the time to share your concerns. We are sorry to hear about your experience and understand how frustrating and disappointing the collapse of a property chain can be, particularly where costs have already been incurred.
We take the matters raised seriously and are currently reviewing the circumstances internally while also communicating with you directly. As this process is ongoing, it would not be appropriate for us to comment publicly on the specific details at this stage.
We remain committed to addressing your concerns through the appropriate channels and will continue working with you directly.
★★★★★ 1/5
TrustpilotWhat an absolute joke of a company
What an absolute joke of a company. We arrived at the property at 11:45. Parked right outside the property. I get out to change my 8 month old babies nappy on the backseat of my car and your appalling estate agent walks straight past us. 2-3 minutes after our viewing time literally for me to change my babies nappy. You are obviously not in the business of selling houses if this is your level of service. I feel sorry for the persons who owns that house if they have entrusted you to sell their house.
Worst level of service I have seen from an estate agents ever. You have lost a buyer. Well done.
Bhavni · 18 August 2026
Agent replied · 25 September 2026
We’re sorry to hear about your experience and appreciate how frustrating this must have been, particularly while travelling with a young baby.
Our colleague attended at the agreed time and waited at the property until approximately 11:51am. Unfortunately, she was unaware that you had arrived and were waiting in the car, so she believed the appointment had not been attended. We would like to reassure you that she did not knowingly ignore you and would have been happy to conduct the viewing had she realised you were the applicants or if you had made yourself known to her as she was passing.
We apologise for the inconvenience caused and will review what happened with our team. If you remain interested in the property, we would be very happy to arrange another viewing at a convenient time.
★★★★★ 1/5
TrustpilotKeenans you ought to resolve my complaint.
18/08/26 20:20 - You know full well I didn’t instruct another estate agent whilst under sole agreement with you. (I’ve sent you the proof now what?)
18/08/26 12:56 -
I’m extremely disappointed with how Keenan’s have handled my situation.
I was transparent with them when instructing them, yet I am now being told I’m in breach over circumstances they were aware of and had a responsibility to properly check under The Property Ombudsman requirements.
I’m currently trying to get this resolved, but I feel other sellers should be aware of the potential consequences before signing with them.
Think carefully and make sure they have properly checked everything before you sign.
Jordan · 18 August 2026
Agent replied · 25 September 2026
We’re sorry you feel disappointed. However, you entered into a sole agency agreement with us and, while that agreement remains in force, instructing another agent to market the property is a breach of the agreed terms.
We remain willing to address your concerns directly.
★★★★★ 5/5
TrustpilotMolly has been really helpful and…
Molly has been really helpful and supportive throughout my purchase of a new property.
She's explained everything along the way in a timely manner.
Thank you for all your help
Sian · 25 August 2026
Agent replied · 25 September 2026
Thank you for your review Sian. Your kind words are very appreciated.
★★★★★ 1/5
TrustpilotDreadful service - not recommended
Wouldn’t recommend this agent to sell your property - in all my 40 years of buying and selling this estate agency has been the worse. We used them as 4 years previously they’d sold our property and got a good price/quick sale - this time the valuer promised much and delivered little - the named contact never materialised and the valuer wasn’t heard from again other than when I suggested reducing it for a quick sale (in hindsight a stupid thing to do by me) - I’d just lost my dad, was grieving and stressed and dealing with this estate agent made things twice as bad - they can’t negotiate for toffee - I ended up selling for well under the market value - I agreed for a quick sale but that never happened and all they said was ‘a property is only worth what someone would pay for it’ - the quick sale turned into 5 months as the buyer, who supposedly had a house that had sold had in fact got a leasehold flat and my solicitor plus myself only found that out a few weeks before completion - Keenan’s never told me but hence the delays thanks to that.
Keenan’s were undergoing a rebrand during my sale and seeing the young staff members taking selfies, having their pictures put on buses etc whilst promoting household luxuries rather than properties on social media really was annoying.
If you do use them read their terms and conditions very carefully - they’re written in miniature font but don’t believe what the valuer tells you and be an idiot like me.
Response to Keenan's
Named contact - promised by valuer but never materialised - only had named contact when got to sales process - they say I asked in the end to put all contact through my solicitor - Keenan's need to ask why that was so - I was so frustrated with the responses I was getting, felt Keenan’s were working for the buyer and not myself that in the end I relied on my solicitor for information rather than Keenan's - at the end of the day Keenan’s still got their £2k plus VAT
Sale price - other bungalows on the same road in similar condition, sold within days of coming on the market for £40k more than mine - I spoke with other agents who said I was practically giving my property away - I went for a reduced price on condition of a quick sale and was assured by Keenan’s the buyer was in a position to progress quickly - the offer made was below the asking price which was offers OVER £190k not £190k and I expected at least £195k - I had to push the ‘negotiator’ at Keenan’s to go back to the buyer and increase their offer and it eventually sold for £187,500 - below what I expected. When I mentioned this I was told the buyer was a good buyer and told ‘a property is only worth what someone will pay for it’. I didn’t pull out as I had a buyer, was told they were in a position to proceed quickly plus I was tied in to Keenan’s terms and conditions. With hindsight I should have taken the costly hit and withdrawn. At the end of the day Keenan’s still got their £2k plus vat and surely anyone should be able to sell a property below market value
Quick transaction - it certainly wasn’t - I was told by Keenan’s my buyer had sold a house to a cash buyer and the gap was being met with savings - the house was actually a flat and was not cash
Rebrand - it may have increased Keenan’s exposure but for those selling during this period it felt their attention was elsewhere as noted from other reviews as well.
I raised concerns with Keenan’s throughout the process but got similar responses to the one I’m replying to now
For me I want to draw a line under it all. I stand by my comments
Christine · 10 August 2026
Agent replied · 25 September 2026
Thank you for your feedback.
We are disappointed by your comments regarding our negotiating ability. The sale completed at 98.6% of the agreed asking price, which we believe is important context when assessing the outcome achieved.
We understand that you had hoped for a particularly quick transaction. While some sales can complete within three to four weeks, the national average is approximately 16, 20 weeks. From acceptance of the offer to completion, your sale took 16 weeks and three days, placing it within that average timeframe. Some elements of the legal process and the buyer’s related transaction were outside our direct control.
You did have a named contact, particularly during the sales-progression stage. However, following your request, communication was directed through your solicitor. Our valuers also remain available to clients and return requested calls when they are not attending valuation appointments.
It is correct that we were undergoing a rebrand during your sale, which we were delighted to showcase on social media. This activity is part of our wider marketing strategy and has helped us achieve seven million views across our platforms in the year to date, compared with 3.4 million throughout the whole of 2025. That substantially increased exposure for our brand and, importantly, the properties we market to potential buyers.
Finally, we do not believe the age of our team members is relevant to the service provided. We are proud of our colleagues and would respectfully ask that their youth is not presented as a reflection of their ability or professionalism.
We regret that your experience did not meet your expectations, particularly during such a difficult period in your life, but we hope the facts above provide helpful context regarding the sale and the service delivered.
★★★★★ 5/5
TrustpilotKeena's Estate Agents are very…
Keena's Estate Agents are very professional. All the people I am dealing with are highly responsive and address my needs and queries quickly. Special mention to Nikki, Kam and Aaron. Keep up the good work, guys. Excellent customer service above and beyond.
Rolando · 28 May 2026
Agent replied · 6 June 2026
Thank you Rolando for a fantastic review! We're thrilled to hear you were looked after by all the team members that helped you.
★★★★★ 5/5
TrustpilotWill use Keenans again
I cannot recommend Keenans enough. Ella Walmsley dealt with my house purchase, and she communicated clearly throughout the process. Ella always kept me up to date with developments, and she took the time to explain everything thoroughly and to chase up any queries I had. In fact, all of the staff I dealt with, were both professional and friendly.
I will be putting my previous house up for sale with Keenans.
Clive · 29 September 2026
Agent replied · 11 October 2026
Thank you for your lovely feedback! We’re delighted Ella kept you informed and supported throughout your purchase, and we’ll pass your kind words on to her and the team. We look forward to helping you sell your previous home too!
★★★★★ 1/5
TrustpilotExtremely unprofessional and stressful experience
I am extremely disappointed with this agent and would give zero stars if I could. Throughout the entire process, I felt like they did absolutely nothing to help close the deal; instead, they only added immense and unnecessary stress.
The agent was completely passive, never moving forward unless constantly pushed, and even then, barely delivering. We made it very clear from the start that we wanted a quick completion, yet the agent did nothing but stall the process with zero constructive advice, which was incredibly frustrating.
The lack of communication and honesty was the worst part. During price negotiations, I had to find out the vendor's response through my own solicitor. When I followed up with the agent, they took two days just to lie to me, claiming the vendor hadn’t contacted them. In reality, a week had already passed, and the vendor had already replied to the solicitor. How could the owner reply to the solicitor but not their own agent? It was a blatant lie.
To make matters worse, this agent provided misleading information right from the initial viewing, which caused a massive misunderstanding later on.
Finally, scheduling the final viewing was another nightmare. After being chased multiple times, the agent told me the time was "confirmed." It turned out the vendor had never agreed to it. Because I had already arranged my schedule around this false confirmation, I was forced to clean up the agent's mess and alter my plans to accommodate the mistake.
Avoid at all costs. Absolutely zero professionalism. I cannot recommend this agent to anyone looking for an efficient or honest service.
Wailing · 11 June 2026
Agent replied · 25 September 2026
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you left the process feeling this way, though we do feel it’s important to clarify several points to ensure an accurate reflection of the transaction.
Your purchase completed in 13 weeks from offer acceptance to completion, which is three weeks faster than the current national conveyancing average of 16 weeks. While we appreciate that the process felt slow from your perspective, the timeline achieved was in fact ahead of the national benchmark, and we worked consistently with all parties to help keep things moving. We will still take your comments on our communication on board, as we are always looking to improve.
Regarding the allegation of dishonesty, we must respectfully refute this. We can only update you on information that we are actually included in. In this instance, the vendor’s initial response was sent directly to the solicitors rather than to us, which is why the update came from them first. As the conveyancing process is a legal process with your solicitors, it is not uncommon to receive updates from them. We understand how this may have caused frustration, but it was not a case of withholding or misrepresenting information.
On the matter of the final viewing, we do have to work within the availability of the property owners. We passed on the time provided to us in good faith, and we apologise if this caused inconvenience. Your comments on this point will be used to review how we manage appointment confirmations going forward.
We are sorry that your experience did not meet your expectations, but we do stand by the accuracy of the information we provided throughout and the efforts made to support your purchase to a successful and timely completion. Your feedback will be shared with the team to help us continue improving our client journey.
★★★★★ 5/5
TrustpilotOur experience with Keenan’s has been…
Our experience with Keenan’s has been brilliant. Molly kept us informed all the way up to completion.
Customer · 26 August 2026
Agent replied · 6 June 2026
Thank you so much for your review, it's great to hear how much Molly kept you updated throughout.
★★★★★ 5/5
TrustpilotKeenans were excellent
Keenans were excellent. We have just sold 2 properties with them. I work in the property industry and have bought and sold many properties over the years and I found Keenans to be very good. Keenans gave me a valuation which significantly exceeded that of other agents we approached. I confess I was not convinced with their valuation and thought that the value suggested had been offered simply to secure the instruction. I was completely wrong. Keenans generated a lot of interest at their valuation and we sold both properties in reasonable time at the asking price. I would highly recommend them. We are significantly better off having having put faith in their agency.
Martin · 17 April 2026
Agent replied · 6 June 2026
Thank you so much for taking the time to share this fantastic review. It means a great deal to us. We’re delighted to hear that both sales went smoothly and that our valuation strategy delivered the results you hoped for.
Your trust in our team, and your willingness to put faith in our advice, is truly appreciated. Thank you again for choosing Keenans and for recommending us so highly. It’s been a pleasure acting on your behalf, and we’d be honoured to support you with any future property plans.
★★★★★ 5/5
TrustpilotKeenans review
This review is for Olivia, Harry, and Miannah, who were all outstanding throughout the process. They were consistently responsive, informative, and supportive from start to finish. After having a previous negative experience with another agent, working with this company was a complete contrast. My home was sold within just 10 days at the asking price, which exceeded our expectations. Their motivation, professionalism, and genuine commitment helped us secure our dream home. I would not hesitate to recommend them to anyone.
Jade · 5 April 2026
Agent replied · 6 June 2026
Thank you for your wonderful review Jade.
★★★★★ 5/5
TrustpilotI sold my houseBeing kept informed at every stage of…
Being kept informed at every stage of the process, Nicola was friendly and helpful and professional at all times, I would highly recommend Keenans to every one
David · 15 April 2026
Agent replied · 6 June 2026
Thank you, David! We appreciate your review.
★★★★★ 5/5
TrustpilotThanks for you help Lucie!
My wife and I live 250 miles from the property we rent out through Keenans. We both work full-time. The last 6 months has been quite frenetic from a landlord perspective as there have been a number of dynamic challenges that have presented themselves for us to navigate. We simply don’t have the capacity to deal with them ourselves and Lucie at Keenans has managed our property, the challenges that have been presented and kept us informed of the process and next-steps along the way. She has kept us up-to-date via phone and email in all things and really made life easy for us! She has given us the confidence we’ve needed that our property is in good hands! Thanks for all your help Lucie! We really appreciate it!
John · 26 February 2026
Agent replied · 6 June 2026
John that's fantastic to hear. This is a great testament to Lucie's dedication to delivering top quality customer service, so thank you so much for for taking the time to leave such a wonderful review. We're always happy to help!
★★★★★ 5/5
TrustpilotHighly recommend
Highly recommend! Just recently sold my house and I honestly can’t thank Madison and the rest of the team for all their hard work for completing the sale of my house.
Will · 3 March 2026
Agent replied · 6 June 2026
Thank you, Will.
★★★★★ 5/5
TrustpilotGreat staff
Nikki Winstanley who dealt with everything to do with buying the house was great, she was constantly on the ball constantly chasing up the solicitors and as soon as she had any information she would be straight on the phone to me to keep me updated. Overall a very good experience.
Matty · 21 September 2026
Agent replied · 25 September 2026
Thank you so much for you review Matty. It's great to hear how supported you felt from Nikki!
★★★★★ 5/5
TrustpilotI had a rental property with Keenans…
I had a rental property with Keenans and had to evict the tenant. Patrick Jones was the person that helped me deal with this i could not of done this with out his help. He took over and sorted every thing out for me with out his help i would not of been able to deal with it. He went over and above in his duties i would recommend Keenans estate agents and letting to any one a big thank you to all the team.
Keiron · 22 September 2025
★★★★★ 5/5
TrustpilotI cannot thank Molly McNamara enough…
I cannot thank Molly McNamara enough she went above and beyond chasing and pushing solicitors for a easy and quick completion on my purchase
Steven · 14 April 2026
Agent replied · 6 June 2026
Great to hear you had such a wonderful experience Steven, thank you for taking the time to leave a review!
★★★★★ 1/5
TrustpilotRacist when picking buyers for vendors
Racist when picking buyers. They pick the white man over a coloured man. Gave an offer higher than the other buyer and apparently vendor is happy with other person. Absolute lies. Rang multiple each time increasing offer. Even when offer was higher they didn't accept. We should not be giving this estate agents business. It's clearly for white people. Blackburn branch is terrible. Manager Jonathan a total fool. We know how estar agents work, you aren't fooling anyone. Going against legal laws. Will be taking further action. Enough is enough.
Ibby · 28 May 2024
Agent replied · 19 June 2024
Ibby thank you for your feedback - we have tried to contact you however we don’t seem to hold details for anyone by your name. We are of course more than happy to look into your concerns please contact us at head office to discuss the matter further
★★★★★ 5/5
TrustpilotKeenans were very professional and pro…
Keenans were very professional and pro active from day one, and once my property sold, Ella Walmsley worked hard to ensure everything progressed well, thanks Ella!
Jon · 27 February 2026
Agent replied · 6 June 2026
Thank you, Jon!
★★★★★ 5/5
GoogleThe team at Keenans were fantastic and kept us up to date with the whole process, from start to finish! With a lot going on moving out of my old house and into this one, it was a very busy time, but Phillipa and the team made it as straightforward as possible for us. Would recommend 100% - and thank you again!
Warren · 19 January 2026
★★★★★ 1/5
TrustpilotI wish I could give zero
I wish I could give zero. I have made numerous attempts to view houses, and Keenans cancel almost all. I even put in my last request to view a property that they would cancel. When they phoned to to view the property, they laughed about my comment. Guess what - THEY CANCELLED.
DO NOT USE TO BUY OR SELL.
Nicholas · 16 June 2026
Agent replied · 25 September 2026
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve come away feeling disappointed, as this isn’t the experience we want for anyone trying to view a property with us.
After reviewing the appointments you’ve had booked over the last few weeks, we can see that five viewings were arranged in total. Of those:
-Two viewings were cancelled because the vendors accepted an offer before your appointment time, meaning the properties were no longer available to show.
-One viewing went ahead as planned, which you attended.
-Another could not take place because the vendor had taken back their key unexpectedly, leaving us unable to access the property. We offered to rearrange this for you.
-You then chose to cancel the remaining viewing that was still scheduled.
We appreciate how frustrating last‑minute changes can be, especially when you’re actively trying to find a home. Unfortunately, some cancellations are outside our control, particularly when a seller accepts an offer or removes access without notice. That said, we always aim to communicate clearly and rearrange wherever possible.
If you’d like us to help you secure viewings more smoothly going forward, our team would be more than happy to assist. You can reach us directly and we’ll make sure you’re supported every step of the way.
★★★★★ 5/5
TrustpilotKeenans were Amazing.
Keenans were Amazing.
They did everything they could for me when I was selling my house, I was kept up to date with everything that was going on and it was all explained in a way I could understand.
Benjamin · 1 October 2026
Agent replied · 11 October 2026
Thank you Benjamin, we're thrilled to hear you felt supported and informed throughout.
★★★★★ 5/5
GoogleI would definitely recommend Keenans, Rochdale, to anyone looking for a professional estate agent. My first contact was with James who valued my home and firmed a great price for me. Also had contact with Aaron Valentine who, with a surname such as his, was really sweet to deal with and always very pleasant, professional and knowledgeable. Same with Nicole McCarthy, all the way through to signing contracts, Nicole called me weekly with updates and always returned my calls promptly. If I didn’t understand something, she would patiently explain the process to me. When I was stressed about the house I was purchasing (which, unfortunately, was with another agent, she would help me out if she could just to help me understand. Such a calming voice and oozing professionalism, followed with such knowledge, she always exceeded my expectations. My sincere thanks to Nicole, Aaron and James for the great representation they afforded me. Call KEENANS, Rochdale, for a no hassle sale. 😃👍🏻
Linda · 13 January 2024
Agent replied · 6 February 2024
Amazing feedback Linda - I’m sure team Rochdale will be delighted. Should you need anything in the future we would be delighted to assist
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