Every review we hold for the Rochdale office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKeenans Rochdale- 5*!!!
Fantastic experience provided by Keenans Rochdale. We arranged valuations from several estate agents across Rochdale and Keenans immediately stood out as the most professional. Sam valued our property and we were happy with how it was priced and he was happy to negotiate the finer details of our contract with us. Images of the house were well-taken and were marketed expertly. Communication was fantastic, Lauren gave us daily and weekly updates where appropriate including post-sale. It was a breeze and we will certainly be using them again in future. We went from live advert to sale within 6 weeks and completed under 12 and the whole process was seamless thanks to this great bunch. Thank you!
Zainab · 17 January 2022
★★★★★ 5/5
TrustpilotI used keenans to sell my house They…
I used keenans to sell my house They were professional through out the process, kept us updated with everything that was Happening highly recommended Helpful trustworthy staff. Nothing was too much trouble would definitely use them again
Tracey · 6 February 2021
★★★★★ 3/5
TrustpilotCommunication could have saved our experience
The whole renting process with Keenans has been quite difficult from our viewing of our current property we fell in love and set a moving date which is where hell unfolded. The whole week before we were chasing for our contracts to sign which has the incorrect date on which we will be chasing to correct - arriving at the property on key exchange day was possibly the most stressful day of my life, we had no power, no heating and the property was dirty and still full of the previous occupiers things. Whether the letting agent or the landlords fault I would expect this to all be rectified and sorted for us to arrive or even jusy a phone call to let us know..baring in mind this had already been pushed back 3 days. We spent 2 days chasing our electric provider, we missed Christmas parties, we had the most stressful week. Eventually after asking to speak with me a manager twice on the evening the lovely Emma finally contacted us, she arranged for a gent called Anthony to come out who managed to help us get the support we needed to get the power back on. We eventually move in another 2 days later than planned. Emma completely went above and beyond to try and fix what was a horrific situation, even getting someone around to clean on such sort notice! She did everything within her power to ensure that myself and my fiancé could comfortably live at the property and we could sort out all the other bits afterwards. Minor issues still stand, which we will be picking up on the new year however having spoken to Alex when there were some issues with our oven I am hopeful we can get everything all ironed out and finally feel like this is our home. What I feel this situation could have been fixed with is some communication, it could have been avoided it needing to be escalated up to Emma if we’d have just been kept in the loop.
Sam · 3 January 2022
★★★★★ 5/5
TrustpilotFinally an estate agent who cares.
Finally an estate agent who cares: Keenans have been very helpful and responsive throughout the process of selling our property with expert advice and tips. But it gets better than that. On the day of an important viewing we weren't feeling well, our cleaner had let us down and we were not ready for the viewing. Jack Truelove of Keenans turned up. He immediately asked "how can I help?" and then went to work, helping us to get the house ready for the viewing. I swear I even saw him whizz around with our Dyson and a cloth to get the place to look it's best. The viewers turned up and... put in an offer (!) which we accepted. Jack's positive "can do" attitude shines through in all communication with him and we are sure that this is also what made the difference with the buyers. Thank you.
Andrés · 22 December 2021
★★★★★ 5/5
TrustpilotTerri has been great at Keenan’s in…
Terri has been great at Keenan’s in supporting me through my house purchase. So professional, so supportive and kind, Really helped me get my dream house. Thank you so much Terri 😀
Suzanne · 16 December 2021
★★★★★ 5/5
TrustpilotJust give them a call you will not be disappointed.
I have both bought and sold numerous properties through Keenans in Clitheroe from a 5 bedroomed 3 acre barn conversion to a 2 bedroomed flat.They were not always easy sales and required a good understanding of the market backed by an outstanding marketing team.As a vendor or purchaser you are always kept up to date with the progress between the legal representatives on either side of the transaction. Keenans are definitely the go to agent if you are considering a move.
Gordon · 15 December 2021
★★★★★ 5/5
TrustpilotKeenan's Bury branch - fab service
Can't thank Keenan's enough for keeping us sane throughout the sale of our property. A special thank you goes to Emily who was incredibly helpful, friendly and professional throughout her correspondence.
Helen · 22 January 2022
★★★★★ 5/5
TrustpilotShining light of service
Having dealt with several different estate agents in the region, I can tell you that Keenans are by far the shining light of service in the industry. They are so professional and helpful and have gone out of their way to listen to my needs, suggesting properties I haven't seen and always calling back when they said they would. Thanks to this, I will definitely be looking to let out my new property (when I decide on one) through Keenans. Thanks so much to every I've dealt with.
Chloe · 25 November 2021
★★★★★ 5/5
TrustpilotKeenans Estate Agents.
Buying or selling your property is one of the most stressful times of your life, so I was careful which estate agent I chose to sell my property, I am so glad I chose Keenans , I called in my local branch today and was greeted by James Blundell, I found James friendly and helpful , he explained the whole process of selling my property and was very understanding when I explained the situation I am currently in.I would definitely recommend Keenans to my family ,friends and work colleagues.
Miss · 11 November 2021
★★★★★ 5/5
TrustpilotSmooth Transaction
We dealt with Richard Hartley when purchasing a property in Barnoldswick. He was courteous, polite and very knowledgeable about the property. As a result, we recommend using Keenans as an estate agent.
Margaret · 11 November 2021
★★★★★ 5/5
TrustpilotAs a property developer/trader
As a property developer/trader, I have used Keenans everytime to sell my properties through as I have found them to be consistently professional. I mainly deal with Johnathon, who is courteous and efficient. He keeps me up-to date via phone calls and emails before I have a chance to think of the next step and I never have to chase updates. I have looked at other estate agents in comparison and they just don't measure up. I would highly recommend Keenans Accrington.
Fiona · 11 November 2021
★★★★★ 4/5
TrustpilotA professional estate agents
We went with Keenans as we felt they were more driven to sell our property than other estate agents that valued our property. From Aaron, who valued, Laura, who took stunning pictures, right through to James who has handled our sale. They have been fantastic. They have handled all aspects of selling a property and ensured we have had to do little except leave them to it. The communication has been on it. James in particular has kept us on track. I wouldn’t sell with anyone else. We have recommended to friends - who have also not only listed - but now also sold through Keenans. They are selling machines.
Mr · 10 November 2021
★★★★★ 5/5
TrustpilotThis is really very easy for me
This is really very easy for me. My dealings were mostly with David and Jack from Clitheroe office. From their first visit to my home and taking photos, to finally getting an offer on my property I have found them to be extremely professional and efficient at all times. They were very courteous and kept me informed all the time with feedback etc. They followed all phone calls up with emails and I am extremely pleased with the outcome. I wouldn’t hesitate to use them again if I needed to.
Christine · 10 November 2021
★★★★★ 5/5
TrustpilotSelling my Fathers/Family home
Selling my Fathers home, the family home, was a terrible time for me. Keenans helped to make the process less painful for me. I loved the photographs taken by the photographer, Lacie, she made my Dads home look incredible, I can also keep the lovely pictures in my memory box. Due to the pandemic the sale went through a little slower than usual, but I was kept up to date with the progression of the sale by Cree, this eased any worries that I had and to be honest I needed that extra time to say goodbye to my home.
Andrew · 10 November 2021
★★★★★ 5/5
TrustpilotHouse sale made easy
When we initially decided to sell our house, we had a couple of estate agents to value etc. It was clear from the outset, that there was only one choice for us. All the team at Keenans have made the experience as painless as possible. The communication has been brilliant throughout and Customer service is brilliant, and if they can't answer a question straight away, they will phone back with an answer.Totally professional and always polite. I cannot recommend Keenans highly enough.
Liz · 10 November 2021
★★★★★ 5/5
TrustpilotAmazing experience!
Keenan’s have made my experience so easy. The communication, politeness and friendliness of all the staff made the process much more pleasant than I expected it to be. I would like to mention Sam Wixted who particularly stood out to me, any queries I had he answered and resolved them straight away. His professionalism was second to none and I would highly recommend him to any relatives/friends who are looking for an estate agent. Thank you very much for making this experience so pleasant.
Jane · 10 November 2021
★★★★★ 4/5
TrustpilotHouse sale
At this stage in selling a property I am satisfied with the service I am receiving with Keenans. During the viewing stages I was always kept up to date by Chloe who was a very pleasant person to speak to. She kept me up to date with viewings and feedback from the viewings. Any offers made with regards to the property were passed onto straight away to me by Chloe and I never felt any pressure to accept.Lewis who is now handling the sale informs me we’re we are up to with the sale.
Duncan · 10 November 2021
★★★★★ 1/5
TrustpilotAwful company- avoid like the plague
Awful company- avoid like the plague. I have had the unfortunate experience of letting and then putting my hose up for sale with Keenans. On the letting side they were constantly pestering- such and such work needs doing when it didn't. Just an excuse to send their own workmen out and charge a fortune. On the selling side - not clue. They just do not respond to messages and completely lax in attitude. I wouldn't give them one star but then I couldn't leave a review. Just terrible.
Janet · 6 November 2021
★★★★★ 5/5
TrustpilotSimply the best
We can not praise the team at Rochdale Keenans enough.Aaron,Nicole and Jameswere professional,courteous and eager to help.Ours wasn't an easy sale and at times we were ready to call it a day.Without the teams encouragement we probably would have.Calls and queries were dealt with promptly,nothing was too much trouble.I would highly recommend the Rochdale team and would have no hesitation using Keenans again.
Susan · 26 August 2023
★★★★★ 5/5
TrustpilotExcellent service from start to finish…
Excellent service from start to finish on the sale of my property. Lewis Chilton kept me informed and updated along the way and is a credit to Keenans 👍🏻
Gavin · 5 March 2022
★★★★★ 5/5
TrustpilotSophie was extremely helpful and sorted…
Sophie was extremely helpful and sorted everything out for us when we were handing our notice, she was really accommodating when we were stressed and unsure about things on our end.
Emily · 11 November 2021
★★★★★ 5/5
TrustpilotThank you!
I sold my house through Keenan’s in Clitheroe and received excellent service from start to finish. Sam, the valuer, was great to deal with and was efficient and helpful. The whole process was made to be very easy throughout and I wouldn’t hesitate to use them again.
Ann · 9 November 2021
Agent replied · 20 January 2024
Thank you for your kind words Ann
★★★★★ 2/5
GoogleAfter the initial sale the whole thing was a complete car crash . The person dealing with our sale was based at Blackburn not Rochdale . She’s been rude very uncooperative from start to finish .she has made our house move very very stressful indeed .we complained and was told she would be taken off our sale . That didn’t happen. We are very disappointed this was not what we were promised by Daryl and I would like to speak to him but that’s proved impossible.NegativeValue
Lindsay · 24 August 2021
★★★★★ 5/5
TrustpilotThanks to Terri and Richard for all…
Thanks to Terri and Richard for all their efforts on what was a difficult completion due to circumstances outwith their control. Great service from a special team.Home at last..John
JOHN · 16 February 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
