Keenans Estate Agents Rochdale reviews

★★★★★ 5/5

Trustpilot

Thank you to all the team at Keenans

Thank you to all the team but especially Emily, who always kept me informed on what was happening. Emily is fantastic, very communicative and always so happy. Thank you all!

Greg · 20 December 2021

★★★★★ 5/5

Trustpilot

Great service throughout the process of selling the house

Great service throughout the process of selling the house. The whole team including Liam, Rob Ella and various others who helped with the viewings, the photographer, all were splendid. Nothing was too awakard, too difficult or not their responsibility. They listened to all my concerns and gave advice when appropriate. They were great acting on my behalf when the solicitors stopped taking my calls. If I had to sell again I would choose Keenans.

Clare · 3 July 2022

★★★★★ 5/5

Trustpilot

Bought my house from Keenan's and right…

Bought my house from Keenan's and right from the start the service was first class. Nothing was too much trouble and when there were some issues with the house the communication was excellent. I have to mention Chloe who was always extremely helpful and lovely to deal with. She kept me well informed throughout the process and always had time to talk to me. Chloe has excellent customer service skills and will go far.

Julie · 19 June 2022

★★★★★ 5/5

Trustpilot

We were very happy with the service we…

We were very happy with the service we received from Keenans. Faye Broadley was excellent in all aspects and went out of her way to solve many issues. First-class !!

June · 12 November 2021

★★★★★ 5/5

Trustpilot

Just wanted to say how super efficient…

Just wanted to say how super efficient Kayleigh and Chloe are at dealing with enquiries and viewings. Nothing is too much trouble for them and I can't think of a single instance of when they didn't get back to you. Keep up the good work !

Chris · 9 November 2021

★★★★★ 1/5

Trustpilot

Unauthorized entering of home

Keenans estate agents entered the property where I am the legal tenant with my current landlord without my authority, without me knowing and without me being present at my home just my friend there unaware that keenans were coming to take pictures of the house, I spoke with James who is aware I am the tenant and be informed me my landlord arranged this and gave the go ahead for this so knew I hadn’t agreed. No apology was given or explanation to me just ‘speak to your landlord’

Mr · 24 May 2021

★★★★★ 5/5

Trustpilot

Outstanding service

Outstanding service It has been a pleasure doing business with you Chloe and the team. very professional staff. Stress free experience extremely supportive team.

Taseen · 26 July 2022

★★★★★ 5/5

Google

Very happy with service. Friendly team and experienced. Like most things expectation can sometimes be more than it should be. Listen to them and all will be well.

Wendy · 21 March 2025

★★★★★ 1/5

Trustpilot

Selling your house? Stay clear!

Selling your house? Stay clear of Keenan's. After an agreed sale on our house, I had been chasing Keenan's for weeks for a for a response from the buyer. This is normal Keenan's kept telling me. So I've now contacted the buyer directly as it seems Keenan's were incapable. Only to find out they buyer had emailed Keenan's 3 weeks ago to pull out of the sale and Keenan's had 'missed' the email as they put it. This isn't no excuse and left us in a very difficult position having to sell our house again when there is a whole chain of people waiting. Thanks for nothing. No offer of anything in way of fixing this other than them relisting. No thanks, thanks for nothing.

B · 29 March 2021

★★★★★ 1/5

Trustpilot

Dishonest and disorganised

We had a very poor and unprofessional experience with Keenan’s Estate Agents.

Rather · 18 September 2025

★★★★★ 5/5

Google

As others have said the service from Nicole and Aaron above and beyond that normally achieved from an Estate Agent-so thanks team for all the work you put in to achieve this sale including liasing with surveyors etc as there were some issues with the building where you helped sort out-just amazing so again thanks

Duncan · 21 December 2023

★★★★★ 5/5

Trustpilot

Happy Seller!

Keenan’s recently sold two properties for us. Sam and the team delivered a first class service. We would highly recommend Keenan’s to anyone looking to sell their property.

Dan · 11 November 2021

★★★★★ 1/5

Trustpilot

Ridiculous at best

It is difficult to find the correct words which explain how ridiculous the service received from Keenan's will be. If you are looking for an unprofessional, incompetent and poorly trained estate agents team, then this is the agent to choose. As a seller, the sales team will push any client through to update a property status to sold. The team who manage the sale are incompetent at best. You hear from the supervisor how hundreds of issues can be raised during a sale and how his team are trained to overcome them. Then when a problem occurs the advisors are that poorly trained that the most minor issue becomes such an over exaggerated problem, causing constant unnecessary delays. During my contract, I refused to work with one adviser as she was absolutely useless, lost a sale and then didn't have the professionalism to tell me herself. It very quickly became evident that the advisor handling the second sale was exactly the same. You can negotiate your fee. This is likely standard practice with an agent of this calibre, as they know what their service is really worth. If you enjoy helping incompetent staff, that you are paying, overcome issues they create, on a daily basis, then this is the service for you.I am likely to loose the second sale on my house, resulting in a broken down chain after 7 months with this agent. Agents like this take no accountability for there actions and always pass blame. Anyone who has a career within professional environment will understand how this approach would not be tolerated in any other industry. In summary, I could not be more disappointed with Keenan's and I would not recommend this agent to anyone wanting to buy or sell a house.

Mchssjm · 25 January 2021

★★★★★ 5/5

Trustpilot

Great dealing with Kieran

Great dealing with Kieran. Always kept me up to date on the day. And his advice on the changes during negotiations was spot on. Thanks Kieran.

DB · 24 January 2022

★★★★★ 1/5

Trustpilot

viewing for a property…

I arranged a viewing for a property several days prior as I’m a clinician and having to take time out of work to view. I called up on the day to confirm and was told it was not booked. Apparently they had tried to “call” me but must have taken the wrong number down. Next appointment offered was a week later. I have seen all this before. It stinks of unprofessionalism and incompetence. Would tread carefully with this company.

Usman · 13 February 2021

★★★★★ 1/5

Trustpilot

Avoid this estate agents at all costs

Avoid this estate agents at all costs. If I could give them no stars I would have done. Initially had my house on the market with them and it sold within a couple of weeks at full asking price. I did all the viewings myself. Found a house I wanted to buy which Keenans were also marketing but the building survey showed up many structural problems so wasn’t willing to proceed. When I rang Keenans to advise them of this I was told ‘all building surveys say that’ and was met with exasperation that I wasn’t willing to proceed. I was then told that I would have to pay their full fee as they had a buyer lined up for my house. At this stage the buyers hadn’t even done a survey on my house and had only had an offer on theirs. When I questioned this I was told they had done an awful lot of work so I would have to pay. I checked the contract which clearly stated payment was due on completion of a sale. When I rang to complain I was told it was a mistake and I shouldn’t have been told this. I suspect if I hadn’t have challenged this they would have invoiced me. I asked for an investigation to be conducted into the conduct of the employee who told me this. She was rude, abrupt and aggressive in her manner. I was assured they would do this and let me know the outcome. Even though I chased this up no one ever came back to me. You have been warned!

Sarah · 26 October 2020

★★★★★ 1/5

Trustpilot

Absolute nutters

Asked Keenans and one other local agent for a valuation. They were quick to come round, gave a decent valuation and a solid pitch but repeatedly slagged off the other agency ("oh they're doing it online are they, well we've actually come out to visit you", "I've heard their staff aren't following Covid safety on viewings" etc). Two follow up phonecalls in 24 hours plus someone coming round with a bottle of wine and some paperwork (a standard valuation letter that hadn't been properly completed - price info and agency fee was missing). Found it all a bit off-putting so we went with the other guys. Reader, Keenans went NUTS. Guy I spoke to kept telling me the agency I'd gone with was useless and rang me back 3 times in the next two days to ask if I'd changed my mind (I said straight away that I wasn't going to change my mind and never wavered from that position). I then got a weekly phonecall from Keenans staff, asking how my sale was going ("oh so you haven't completed the sale yet, that's a shame - just wanted to let you know we're selling lots of flats in the area"). The agency we went with got us a buyer within 3 days of listing, who then pulled out, we got a new buyer within another 2 days (for over the asking price) and I have zero complaints about the process - on the other hand, being stalked for 2 months by an agency we DIDN'T EVEN GO WITH IN THE FIRST PLACE has been pretty weird. I've asked to be taken off their database now. But I'd recommend steering well clear.

Jude · 12 October 2020

★★★★★ 5/5

Trustpilot

Best Estate Agent Keenan's

I have my property with Keenan's. I have found them to be fantastic. They listen to you, advice you in the best way possible. The staff are so friendly. They go the extra mile. Over the years I have dealt with many of Rochdale Estate Agents, and I have found Keenan's to be the very best by far. I would recommend them 100% every time. Nothing is too much trouble. Well done Keenan's.

Jean · 18 February 2022

★★★★★ 5/5

Trustpilot

Spot on service from Ella Walmsley and…

Spot on service from Ella Walmsley and the team nothing was too much trouble excellent communication and a great service would recommend

Boyd · 28 June 2022

★★★★★ 2/5

Trustpilot

Rat communications

The viewing team is really good and at the start they make you feel like buying from them is a good idea

Ench.E · 5 May 2025

★★★★★ 5/5

Trustpilot

Brilliant Service

Chloe, Louie & Katie were very professional and provided a brilliant service. Keenans sold my house within a week and took some brilliant photos too.

Mark · 24 January 2022

★★★★★ 1/5

Trustpilot

Avoid this Company

Totally unprofessionalBooked an appointment, had it confirmed (with a reference number). Chased them up to confirm timings, they had lost the appointment !Totally wasted my morning and ended up in numerous phone calls. Go elsewhere, I would hate to think how they deal with house sales based upon my experience - AVOID THEM.

Anon · 12 December 2023

★★★★★ 1/5

Trustpilot

BEWARE WHAT THEY ARE ADVERTISING !!

BEWARE of everything they put in description as although they know it is lies they don't care ! Property took over 4 months to complete with a cash buyer and no chain ! They are also now advertising part of my property for sale with the next door property (owner of mine owned next door property as well ) When I pointed it out to them they said it was up to me to prove I owned it ,they were sooo rude !! They only sold it to me 4 months ago !! They refused to take it off and the owner was told and didn't care but still they continue to advertise it 3 weeks later !! So whoever buys next door won't know till they see the deeds when they are further down the line with the sale ! THIS IS MORALLY WRONG !!Trading standards here I come !!

Lobby · 29 July 2020

★★★★★ 5/5

Trustpilot

OMG I have read the reviews on Keenans…

OMG I have read the reviews on Keenans and could not disagree more with them. Keenans came around on a Saturday took pictures etc. The house went on the systems on Monday morning by 12pm that day we had 12 viewings booked in for the Saturday. By Saturday afternoon the house was SOLD. We were kept informed all the way through the process the staff were amazing and helpful. WELL DONE. Keenans. I got one would strong recommend you .

Tracey · 29 July 2020