Every review we hold for the Rochdale office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery Poor Property Management Service
As a quick summary, they are not managing anything after the contract is signed.I bought this buy-to-let property from Keenans, they are doing alright, therefore I do expect they will offer me the same level of service when using them to manage to let off the property.Their salesperson is passionate and impressive therefore I’m happy to sign the contract with them. But very unfortunate, I guess that salesperson is the only person who is passionate about their property management team. As agreed, they did quote all items that need repair or work to me, and I transferred the required amount in less than 12 hours, I think it’s reasonable to expect they will act quickly as they already received payment, not necessarily in days but at least within 1-2wks, and I waited for 6 weeks they still not complete the work (the work should take 3-4 day). Most importantly, I still have no clue about when they will complete the job.I called/sent emails to them numerous times, and I never get a direct reply to my question, I’ll call you back later is the only reply they use but they either do not call back / not answer your question directly.Maybe updating the status of work regularly is too difficult for them, but I believe it’s very basic when someone says they are managing something, let the customer know what to expect, and have no surprise. But their property management team failed to do so, I don’t know when the property can be let, what else needs to be done, how long will it keep unoccupied, and how many more bills I need to pay. Now it ends up in a lose-lose situation, especially during such a market situation which is out of the property to rent, but I must keep mine unoccupied and not get any rental income, and Keenan doesn’t get the commission too.I tried to look for a channel to complain, but it seems it's not available.
Jason · 27 July 2022
★★★★★ 1/5
TrustpilotPoor lettings management
If you are a landlord - I would not recommend using keenans to manage your property.When my tenants handed in their notice - they didn't tell me or do anything about it so the property was empty a month longer than it needed to be.They never respond to emails to the enquiry inbox, and don't have any sort of processes in place to manage the property. For example when the property was empty they did not tell the utility companies my forwarding address to contact me so I've had to chase this up myself and risk having unpaid bills.They have caused me an undue amount of stress and I will leave them soon as they have broken their side of the contract numerous times and so I have no confidence they are looking after my property.Really poor service, incredibly stressful to deal with and overall disappointing experience.I have used other lettings agents in the past who are much better so I know they are not all as chaotic as this.
Em · 25 July 2022
★★★★★ 5/5
GoogleCustomer experience was a bit bumpy at the start and we was not quite on the same page as they have a few different branches where messages don't get relayed sometimes but the end result they are very understanding and will 100% sell your home quickly and efficiently as possible would recommend using them.
Hussam · 24 June 2024
★★★★★ 5/5
TrustpilotElla Walmsley
Ref 4335629 Epsom Way, AccringtonWhen I decided to put the house up for sale, Keenans was the first choice. My contact was Jonathon who maintained contact during the following two years while probate was being progressed.When probate was granted Ella took over the conveyancing and kept me up-to-date. The sale went through remarkably quickly. I met her three times and found her accommodating and efficient.My enquiries were dealt with promptly and accurately and it was a pleasure to talk with her.Although Ella had numerous clients constantly in attendance it always seemed she was working just for me.RegardsPat Thornton
Mrs · 20 July 2022
★★★★★ 1/5
TrustpilotThe company discriminates against…
The company discriminates against people on benefits. People on benefits have to provide a guarantor which is ridiculous and unfair, as most people on benefits are less likely to have that, the rent gets paid the same as if you were working so policy that makes no sense. And the very lovely gentleman slammed the phone down on me when I said I would leave a review. If you don't have a brain cell the last sentence was sarcasm.
Joshua · 19 August 2022
★★★★★ 5/5
TrustpilotAll went to plan
All went to plan, the Clitheroe Office handled all inquiries efficiently , we were kept up to date with each step along the way, we sold quick that expected. Thanks for all your help. Merry Christmas
Michael · 16 December 2021
★★★★★ 5/5
TrustpilotSold two houses and bought one
Sold two houses and bought one. Ella and the team were incredibly helpful and took alot of the stress away. Kept me updated and were very helpful throughout the process.
Ifraz · 20 September 2022
★★★★★ 5/5
TrustpilotFive stars not enough
If I could give more than five stars I would!I dealt with Keenans both buying a property and selling my own and in both regards I couldn't have asked for a better service. Georgia in the office was nothing short of super efficient in all her dealings. Whenever I sent an email I received an almost immediate response. I was kept informed of all developments on an ongoing basis and received lots of helpful advice along the way. Helena the valuer in respect of my sale was also super efficient, polite and very professional. In fact in all my dealings with Keenans all members of staff have been efficient, courteous, polite, friendly, informative and very professional. In short, highly recommended.
Lorraine · 14 June 2022
★★★★★ 5/5
TrustpilotVery professional service all round
Very professional service all round. Sam did a great job on the selling side & Faye was excellent at keeping us informed & keeping it all moving along. We were very happy with the service provided.
KAREN · 10 November 2021
★★★★★ 5/5
TrustpilotAbsolutely brilliant…I have used…
Absolutely brilliant…I have used Keenans on multiple occasions. This time I would like to thank Alicja and Charlie for being superb! They made the whole experience so easy going…thanks guys!!
Mr · 23 August 2022
★★★★★ 5/5
TrustpilotComplete satisfaction.
Complete satisfaction with the service and attention from Lewis and the team in relation to the sale of a property in my absence, achieving the best market value and keeping me abreast of progress throughout.
Lynne · 14 November 2021
★★★★★ 4/5
GoogleExcellant service and support.
All friendly and helpfull .
Recommend highly.
SUE · 27 November 2025
★★★★★ 5/5
TrustpilotProfessional service from Simon and the team
I have been working with Keenans over a year now and purchased a few properties from them. I been dealing directly with Simon and the team. An excellent estate agents to work with, highly recommended.
John · 10 November 2021
★★★★★ 5/5
TrustpilotOutstanding service from start to finish!
Keenans came to me very highly recommended, as the best estate agents to use when selling a house in the Blackburn area. I was not disappointed. From start to finish, the service which they provided was exemplary, and far superior to that which I received from the solicitor who dealt with the contract and conveyance, which was as hands-off as Keenans were hands-on. Everyone I dealt with throughout the entire process was helpful, efficient and courteous, and the whole experience was better than I ever imagined that it could be. From initial valuation to eventual sale, everything happened seamlessly, with the full asking price being achieved without any apparent hassle.So, an excellent outcome! I am able to recommend Keenans wholeheartedly, and without reservation of any kind. They are a fully professional outfit in every respect.
Colin · 19 April 2022
★★★★★ 5/5
TrustpilotA fantastic service
Ella was incredibly efficient - all of her communication was well-informed and clear. She called regularly and we could not have asked for better service. Thank you Ella!
Elizabeth · 21 September 2022
★★★★★ 5/5
TrustpilotNicky was exceptional
This was quite a stressful experience until Nicky became involved to assist the sale through to completion. Really driven and motivated and had her work cut out with the poor conveyancing service we had. Her communication was faultless and we were informed at every step of the process. Her wonderful personality shone through and it was always a pleasure to speak with her. Note to Keenans, use this lady as a perfect example of customer service . Thanks for everything Nicky!
Alan · 21 March 2022
★★★★★ 5/5
TrustpilotGreat at selling houses
Richard has been very professional and knowledgeable. His relaxed demeanor and approach to viewings has put both us and the viewers at ease. We would recommend Keenans to others wishing to sell their property.
Katherine · 19 November 2021
★★★★★ 4/5
TrustpilotThank you
Keenan’s Chorley branch recently sold a property for us and, though the whole process took longer than we had initially anticipated, Nicola, Abby and the team were polite,responsive and communicative throughout.Thank you
Gillian · 24 February 2022
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID
Where do I begin. Keenans are liars. If your selling a property through them then please avoid. They will not get the best price for you. All they are after is a quick turnaround and put pressure on the sellers in accepting an offer which in this instance they were old and vulnerable. I'd put in an offer on a house I liked only to be informed that my offer was rejected because of the size of the deposit of 70%. Why should that matter when I had a mortgage in principle agreed for the remaining amount. I then spoke to the vendors directly who informed me that Keenans had put them off from accepting my offer despite it being the highest. The poor vendors were old and had been lied to by both Robert and the branch manager Jonathon about my financial situation. I will be taking this matter up with the property ombudsman as Keenans should not be allowed to conduct their business like this.
Yasaer · 12 February 2022
★★★★★ 5/5
TrustpilotEverything went well with the sale of…
Everything went well with the sale of our property bearing in mind the chaotic time of the stamp duty reduction.All Keenans staff were excellent and the service they gave was second to non.
David · 15 December 2021
★★★★★ 5/5
TrustpilotGreat Service
Emily and the team at Keenans have been great from start to finish with both the sale and purchase of my property. Emily especially has gone above and beyond. We would highly recommend.
Megan · 15 December 2021
★★★★★ 5/5
GoogleStraight from the off they were extremely helpful. They have provided a very professional and thorough service.
Sue · 14 September 2025
★★★★★ 5/5
TrustpilotCannot speak highly enough of Keenan's.
Cannot speak highly enough of Keenan's! If you need an estate agency, do not hesitate to hire this company. You'll be in the safest of hands. The whole staff team are brilliant. They sold our house on the first viewing day and "held our hand" right the way through the whole process. Every query was responded to immediately. Their professionalism and customer care are beyond compare. We had not moved house for 30 years so we were very nervous about the process, but the Keenan's team made sure everything went smoothly for us. They were particularly supportive about my husband's serious illness and kept this in the forefront of their minds during every interaction. It doesn't matter who picks up the office phone - you're guaranteed the same excellent customer service from every single team member. We can't thank them all enough for everything, although special mention must go to Paul, Sam and Lauren for their outstanding support, professionalism and empathy. If ever we need to move house again, only Keenan's will do and we recommend them without hesitation.
Jill · 25 January 2022
★★★★★ 5/5
GoogleWe had a valuation by Sam on Saturday, he was very smartly dressed, very knowledgeable and made the time to explain the whole process of selling to me.
We have decided not to sell just yet as the process is longer than expected and we are about to have a baby but we will make the necessary improvements as recommended by sam and re contact the estate agents after March but from little experience i have had with keenans, it’s very professional and knowledgeable
Chris · 20 January 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
