Trusted Agent profile · Rochdale
Verified
★★★★★
604 reviews across 2 platforms
569 Bury Road, Rochdale, OL11 4DQ
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Keenans Estate Agents's office in Rochdale, at 569 Bury Road, is rated 4.4 out of 5 across 604 reviews on two platforms, including 95 Google reviews rated 4.7.
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Every review we hold for the Rochdale office, from every platform, shown as written. First names only.
1/5
TrustpilotNot responding to enquiry’s
I’ve enquired on a few properties for sale as I have just got my mortgage certificate and looking to purchase my first house I was recommended to use Keenan’s however after phoning and leaving a voicemail, messaging on whattsapp and leaving an enquiry on right move no one’s got in touch with me at all.
5/5
TrustpilotExtremely Proactive and Great Service
We’ve bought several houses with Keenan’s and the service has been great. All of the staff especially Jack Truelove are extremely proactive in trying to find us our next investment property and they are extremely helpful during the conveyancing period also. Would highly recommend!
5/5
GoogleGreat experience dealing with Keenans Rochdale. All their staff are professional and helpful but have also perfected the ability to bring a human face to estate agency. Our house sold quickly at the asking price and our offer on the property of our choice was accepted. We are overjoyed we chose Keenans to help us with this, what a result!
5/5
TrustpilotJames
James has been excellent. He’s kept my Mum and myself informed of new viewings and anything else regarding my Mum’s property. It has put my mind at rest to know my 86 year old Mum has been well looked after throughout this stressful process.
5/5
TrustpilotFrom start to finish the process was…
From start to finish the process was excellent, special mention to Alicja and Caitlin at the Accrington branch who were a great help and supportive throughout!I would definitely recommend to anyone in the property market to contact Keenan's. A brilliant and fantastic customer service.
5/5
TrustpilotExcellent service really helpful thank…
Excellent service really helpful thank you to Simon Chloe Kayleigh and Faye
Thank you for your kind words Mr Green - much appreciated
5/5
TrustpilotGreat customer service
Aaron has been super efficient throughout our property search process. Great communication, we always felt like we were fully kept in the loop and any questions we had were answered very quickly. Couldn’t recommend them enough so far they have been brilliant.
5/5
TrustpilotHappy customer
Thankyou all at Keenans for an excellent service.Thanks to Chloe and Gemma for your informative corrisponence during the viewings etc. Also to Loui, Jack and Caitlin for your excellent knowledge of the property market .we would certainly recommend Keenans to anyone .
1/5
TrustpilotIf your registered disabled DON NOT GO…
If your registered disabled DO NOT GO TO VIEW. They look you up and down, they judge you, and say they will send a email to apply. But the email never comes they are very stuck up and think there above the rest. I will never deal with these again.
5/5
TrustpilotNikki was brilliant!!!
Keenan's dealt with the sale of my property professionally and efficiently. Nikki in particular was absolutely amazing. I will definitely be using Keenan's again!!! Thankyou to all at Keenan's, especially Nikki!!!!
5/5
TrustpilotThe Rochdale branch where great
The Rochdale branch where great. The house sold in a matter of days and they kept us up to date with every step of the process. Everybody was helpful and supportive.
5/5
TrustpilotNot just Good but Outstanding.
From the outset the process of selling my late daughters house was handled to perfection by this most professional company. With the team from Keenans which included James, Aaron, and Nicole who were involved with us from the outset we never at any point doubted that we had made the right choice in picking this company to handle and coordinate the sale. Informed, thorough, enthusiastic, and caring sums up our overall experience in dealing with each of them along the way. Obviously they are all up there with the best and we are more than happy to provide our feedback for others to read. Margaret & Michael Blackhurst.JP
5/5
GoogleKeenan's were brilliant during the entire time as we purchased a property from them. Even after the sale completed they did not hesitate to help. I didn't come across a single member of staff that didn't do their best, however Ella, Faye and Nikki are the ones I dealt with a lot.
5/5
TrustpilotFaye and the team dealt with the sale…
Faye and the team dealt with the sale of 2 houses for me and my family. They were fantastic. Very professional, always available to answer questions and got back to me on any queries I had. Would definitely use them again.
3/5
TrustpilotRefused a second viewing
We viewed a house as first time buyers, we loved the home but as a young couple that’s never looked to purchase a house before, we had a look around briefly and then later that day put an offer in because we loved what we saw! Our offer hadn’t yet been accepted but we called to arrange another viewing to have another look around and explained that we didn’t look properly and wanted to check to see if things were working but were told that they presume things are working as it’s being lived in at the moment and if we wanted another viewing we would have to retract our offer as they want to know we’re ‘serious’ about buying. As first time buyers we weren’t sure of the process and didn’t want to miss out on the house so we stuck with our offer and didn’t view again before our offer was accepted. After speaking to a mortgage advisor, we’ve realised this isn’t standard practice and has resulted in us living in a property we aren’t entirely happy with, one of the issues being damp. If we could have had a look again with others maybe they would have been able to point out signs to us. Really unprofessional and quite upsetting for us now living in a house with problems we can’t afford to fix.
1/5
TrustpilotTerrible company tried getting address…
Terrible company tried getting address to view a property i liked twice They are quick to get financial advisors on the case Could not even give me a chance to view disgusted in this company and its employeesHow the hell can you buy somewhere if they do not tell you where it isAAAArrrrrghh
Andy We’re sorry your not happy with your recent experience and that you missed out on the property you enquired about as it was no longer on the market. We would of course be more than happy to help you find something similar . Please contact us at head office where we would be more than happy to discuss this further with you
5/5
TrustpilotFantastic efficient service
Fantastic efficient service from Keenans, our sale went through really quickly and smoothly (which we required for our onward purchase), we owe massive thanks to Emily who was really on top of things and always there to reassure us.
1/5
GoogleRigid Viewing Policy & Dismissive Service I was disappointed with the service received from the Rochdale office on 29 …
5/5
TrustpilotWould highly recommend Keenans
I would highly recommend Keenans to anyone, I dealt with mainly Jonathan and Luke, and found both very friendly and professional throughout. Both kept me informed at all times on how things were progressing. Would certainly use again.
5/5
TrustpilotReally quick and helpful service.
I had a really pleasant experience with Keenan's Estate Agents during the purchase of our first house! Both Kayleigh and George were exceptional at viewings and on the other end of the phone to assist with any queries.
1/5
GoogleOne of the worst estate agency experiences I have ever had!!! I purchased a property through keenans and from the minute I offered until completion was a complete nightmare! I wasnt given chance to increase my offer told my offer had been put forward to the owner which it wasnt. If i hadnt of knocked on and negotiated the offer myself then the owner would have been non the wiser. I would avoid at all costs. I was constantly lied too by Cree in their sales progression department found her rude and abrupt and the lack of communication was appallin. AVOID AT ALL COSTS - BELIEVE THEY CHARGE A LOT TOO -NegativeResponsiveness, Professionalism
1/5
TrustpilotWorst estate agency I been dealing…
Worst estate agency I been dealing with- from start to finish. Massive rotation of staff, lots managers “of managers”. Whole company structure is a joke- nobody is responsible for anything.Opted for full managed service as landlord. They haven’t inspected property, nor checked tenants, they been collecting money and thats it. Tenants trashed newly renovated property and left unpaid bills. Cannot get deposit back, communication is poor- this looping for 5 months now. I will be raising a dispute with my legal team to deal with those cowboys to get my money back as have full trace of evidence (if will not get money back). Been nice and polite, but enough is enough. Advise to Directors and senior staff- reduce your staff, you don’t need dozens of managers who do nothing. Even Keenans employees admitted that lettings side of business is struggling due to internal issues. Please don’t ask to contact you to resolve those problems as I am contacting you every day.
5/5
TrustpilotExcellent estate agents
Keeping me totally informed and up to date so far. Very pleasant and helpful staff.
5/5
TrustpilotJames blundell and the team at Keenan’s…
James blundell and the team at Keenan’s are very professional at what they do, they are there when you need them and get the sale threw fast with no hassle. Thank you Keenan’s for all your help
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