Every review we hold for the Rochdale office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid, avoid, avoid like Covid
Right! Where to start? Buying so put in offer but they won't put STC on site or board? The vendor agreed price and then they still showing around! I started mortgage and legal costs incurred and still showing people around and advertising it. Called them up to be told will take off when survey goes to. Did so and gave them details then they say will take off when survey comes back. Came back then wanted to see deposit. Showed them they wanted mortgage offer. Showed them then they wanted actual offer not in principle. This went on for 3 weeks and then told them to shove it up the Niagra. Oh, at one point was told the vendor had someone mess him about so he wanted 10k deposit in his account!!!! Told them illegal and are they nutz. Apologies and then same crap of this and that. Madness.
Joe · 25 July 2020
★★★★★ 5/5
TrustpilotVery polite staff
I chose Keenans to sell my house because the house I wanted was also up with Keenans. Luckily my house sold within 4 hrs of it going live on the internet and Keenans secured the deal on the other property for me. All the staff I have dealt with have been professional and polite, Sam, Aaron , Laura, Johnathan….. special thanks must go to Aaron for coordinating between the two different branches effortlessly though!
Customer · 12 November 2021
★★★★★ 1/5
TrustpilotDo NOT use Keenans
Already had 2 sales collapse due to the poor communication from Keenan’s in Accrington. Sophie on the sales team has been the only member of staff who communicates well and follows up on her promises! This is the 3rd offer we’ve accepted and again the progressions team have no urgency about them, lie and do not communicate anything to you so I won’t be surprised if this sale falls through too. And we were informed by our solicitor that the sale had fallen through and Keenan’s knew nothing about it and lied! Never use this company they have been shocking from the start and have cost us a lot of money. When I asked to complain they will not give you details of their manager or senior to complain too or tell you how to formally complain.
Gemma · 16 July 2020
★★★★★ 5/5
TrustpilotThank you to everyone involved in the…
Thank you to everyone involved in the sale of our property in Accrington. First class service and constant updates from Faye made the process very smooth
Debbie · 10 November 2021
★★★★★ 5/5
TrustpilotOutstanding service, would definitely recommend!
Dealing with this company has been absolutely outstanding. The service I received was very friendly and I was kept up to date every step of the way. Alicja had been truly amazing, nothing ever seems too much trouble for her and she reply’s back to any enquires promptly and also very professionally. Can’t fault her on anything ! I am more than happy to recommend Keenans to my friends and family in the future.
AG · 10 November 2021
★★★★★ 5/5
TrustpilotKeenan’s
Just sold my house with Keenan’s. Great service and communication throughout my sale and even with my purchase! Sam at rawtenstall was great from the start and the team was flawless! Would recommend and will use again In the future. 5 star.
James · 9 November 2021
Agent replied · 20 January 2024
Thank you for your kind words James - we would be delighted to assist with any future requirements
★★★★★ 5/5
TrustpilotGreat friendly service!
I recently bought a property from Keenans with Kayleigh being my point of contact there. From start to finish she provided excellent customer care, she was very friendly and constantly kept me up to date with progress, credit where credit is due.
Dave · 9 November 2021
Agent replied · 20 January 2024
Thank you for your kind words Dave
★★★★★ 5/5
TrustpilotViewings
Having recently viewed a few houses with Keenans, Cree has been a massive help, giving me information and advice from start to finish, thank you!
Connor · 10 November 2021
★★★★★ 4/5
TrustpilotChloe Brierley has been outstanding in…
Chloe Brierley has been outstanding in the purchase of our new home. She has kept us updated regularly and is a pleasure to speak to.
Samantha · 10 November 2021
★★★★★ 4/5
TrustpilotVery helpful
Very helpful, Ella kept me well informed throughout the process even reminding me politely that I had tasks to complete.
Karl · 11 July 2022
★★★★★ 5/5
GoogleWe cannot rate the Keenan's Rochdale team highly enough. Utmost professionalism and efficiency combined with genuine kindness and care towards ourselves as clients. We couldn't wish for a better team around us at what is inevitably a stressful time. Aaron and James eliminate that stress with their absolutely outstanding client care. We can't thank you and the whole team enough.
Jill · 25 April 2023
★★★★★ 5/5
TrustpilotLewis was fantastic from start to…
Lewis was fantastic from start to finish in purchasing our new home , would highly recommend Keenan’s Paul Charlesworth
Paul · 8 August 2022
★★★★★ 5/5
TrustpilotA very positive seamless experience
A very positive seamless experience. Jonathan was very helpful and on hand when ever needed. Brilliant customer service and very professional. Thank you Keenan’s.
Fay · 21 November 2021
★★★★★ 5/5
TrustpilotKeenan’s have made my experience so…
Keenan’s have made my experience so easy from start to end. The communication and friendliness of all the staff made the process much more pleasant than I expected it to be. I would like to mention Robert from Blackburn Keenans who particularly stood out to me, any queries I had he answered and resolved them straight away. His professionalism was second to none!Thank you very much for making this experience so pleasant.
Ella · 10 November 2021
★★★★★ 5/5
TrustpilotKeenan’s have made my experience so…
Keenan’s have made my experience so easy from start to end. The communication and friendliness of all the staff made the process much more pleasant than I expected it to be. I would like to mention Robert from Blackburn Keenans who particularly stood out to me, any queries I had he answered and resolved them straight away. His professionalism was second to none!Thank you very much for making this experience so pleasant.
Ell · 10 November 2021
★★★★★ 5/5
TrustpilotKeenans are 5 stars
We sold our house with Keenans and they are a worth the 5 star review ! Simon we met first and gave the first impression of the company and it lasted with the full team until the day we moved
Tilly · 9 November 2021
Agent replied · 20 January 2024
Tilly thank you for your kind words - much appreciated
★★★★★ 5/5
TrustpilotHouse Move before Christmas
Lewis Usher was extremely helpful throughout the purchase process, he understood my needs and importance to complete before Christmas and was easily reachable.
Cameron · 31 December 2021
★★★★★ 5/5
TrustpilotExcellent Work Emily & Kenans
Emily and the team at Kenans are very knowledgeable and have been very helpful throughout the long and complex sale. Wonderful experience!!!
Brian · 14 February 2022
★★★★★ 5/5
TrustpilotPaula at Keenans
Paula was very accommodating and made us feel nice and relaxed during our viewings, and answered any questions competently and comprehensively. Thanks Paula!
Christopher · 19 November 2021
★★★★★ 5/5
TrustpilotWould highly recommend Keenans Estate…
Would highly recommend Keenans Estate agents! Liam who handled the purchase of our property was amazing, he gave us regular updates and chased the lawyers to get everything over the line. I hope his hard work doesn’t go unnoticed by his team and bosses as it certainly doesn’t go unnoticed by his clients, huge thanks again Liam you went above and beyond and we are so grateful of your hard work.
Emily · 11 November 2021
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. David made the whole process very very easy and I would reccomend him and Keenans everytime !
Stuart · 11 November 2021
★★★★★ 5/5
TrustpilotGreat team
I have been working with Keenans for a while. I have been dealing directly with Simon, Matt, George and Kayleigh. They are very efficient team, always up to date with sale progression and they understand client’s needs. Great team.
Martin · 9 November 2021
Agent replied · 20 January 2024
Thank you for your kind words Martin - we look forward to working with you again in the future
★★★★★ 5/5
GoogleI have used Keenan’s for all my property sales for years. Cannot fault them. They managed to fit me in for valuation and photos very quickly and sold my house at the price I wanted. Great team, friendly and professional
Lauren · 25 May 2024
★★★★★ 5/5
TrustpilotExcellent Customer Service from the…
Excellent Customer Service from the time arranging a viewing to the offer being accepted. Thank you Laurence for all your help
Jane · 10 November 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
