Donald Ross Residential Riverway reviews

★★★★★ 5/5

Google

Very helpful and accommodating!

Kala · 9 February 2026

★★★★★ 5/5

Facebook

I have Used Donald Ross for the last 7 years I have bought 2 houses from them and and sold 2 with them! Maureen has been with us from very beginning from our first purchase! Through the years we have got to know the whole team who always make you feel relaxed put you at ease and point you in the right direction! Thanks guys I honestly can’t recommend you’s enough! Thankyou Chris & Vik x

Vikki · 4 June 2019

★★★★★ 5/5

Trustpilot

Good customer service

Would highly recommend Donald Ross and wouldn’t hesitate to use them again in future. Tracey and Gavin provided a great customer service and couldn’t help enough with any queries we had on both our purchase and sale. Tracey kept me updated on a daily basis with feedback from viewers, scheduled appointments etc. Our house sold within a week at a closing date at a price we were delighted with.

Natalie · 10 June 2021

★★★★★ 5/5

Trustpilot

Five star excellent service from Donald Ross, Ayr.

Thank you so much to the team at Donald Ross, Ayr for making my house sale so easy. My house sold within 9 days, for far more than HR price. Every single member of the team worked with such professionalism. Will gave me their quote while Maureen and Elliot showed my house to viewers. A wonderful photographer, who really cared about making my house look its best, took beautiful photos. Helen Hunter then chose the pics she thought were best and even swapped one for me that I wasn't quite sure of. Naomi did her job with expertise beyond her years and I could not be more grateful. This team is friendly, kind, never pushy, always professional and available for any questions at any time, even weekends. I hope to be buying my next house with Donald Ross, Ayr. I'd never choose to go with any other real estate agency after this wonderful experience. Who said selling your house is stressful? Not with the Ayr Team at Donald Ross it isn't. Thank you all so much!

J · 20 August 2024

★★★★★ 5/5

Trustpilot

THE DONALD ROSS EXPERIENCE…

Having bought and sold at least 6 houses over the last 50 years the staff at DR are the most professional informative and considerate I have had dealings with From the initial contact to sale completion (10 days) is unbelievable and my sincere thanks to Helen, Maureen and the other wonderful staff (not forgetting the Photographer for his excellent photos) Thanks to All

James · 18 April 2022

★★★★★ 5/5

Trustpilot

We chose Donald Ross

We chose Donald Ross, and specifically Fraser Stewart, having chatted with a good few agents around Ayr. Fraser is energetic and he brought that energy and determination to a sale that was complicated and took time. He communicated clearly and honestly, and returned my calls pretty fast. I was really satisfied with the final outcome, and I felt he understood the local market at what is an unusual time.

Cameron · 19 February 2021

★★★★★ 5/5

Google

Very happy to have worked with Donald Ross. I had an excellent service. During the sale of my property, everything went smoothly. They were very efficient, concerned, rigorous, organized, friendly, and helpful. I will not hesitate to recommend them to any friend and if the need arises again they will be my first contact point.

Ahmet · 23 March 2024

★★★★★ 5/5

Google

I had a wonderful experience with the Chelmsford Bond team, every single person I came in contact with were friendly, approachable and very helpful. Special thanks goes to Melvin & Byron who helped through the process. Got a lovely card at the end too 😁 …

Michelle · 9 August 2024

★★★★★ 5/5

Google

Fantastic service and communication from start to finish . Melvin did a great job keeping things moving in the right direction . There are very few estate agents in chelmsford now that can deliver this kind of service. You definitely get what you pay for .

Jenny · 9 August 2024

★★★★★ 5/5

Google

Elle was a great help!

Christian · 23 March 2024

★★★★★ 5/5

Google

Recently sold our house with Donald Ross and what a smooth process it was, from start to finish the customer service we received was fantastic. Would highly recommend and would definitely use Donald Ross in the future.

Alana · 4 December 2024

★★★★★ 3/5

Trustpilot

We offered a price for a 3 bed flat…

We offered a price for a 3 bed flat they accepted and told us we had it subject to our lawyer getting in touch with them they didn’t even give us 16 hours over night and they came back and said they had received a better offer we feel this company used us to push someone else to go higher and feel that is bad practice by them, offer accepted at 4.30 one day and they didn’t even give us a chance to get the lawyer to call them as next day they cancelled ours and went with someone else Not a good estate agents in my view when you accept an offer then you must allow a short time to get your lawyer to do there job it was a cash deal no chain money in the bank we sent them our bank details proof of ID and our lawyers details then they dropped us feel it was a fix to get some poor guy to pay more money

Sam · 6 June 2024

★★★★★ 5/5

Trustpilot

Very pleasant staff

Very pleasant staff, not pushy. Very helpful and explained each step in detail. Home Report was clear. A fair valuation of property and a higher price secured. Would highly recommend.

Christine · 26 June 2024

★★★★★ 5/5

Trustpilot

Donal Ross are an outstanding estate…

Donal Ross are an outstanding estate agents. From the first moment we contacted them right through the selling process they were fast, enthusiastic and extremely professional.They sold our property the day after the board was erected and when our buyers found they had lost their mortgage due to being on furlough, Donald Ross re-erected their board and sold our home again the next day for a higher price than the first buyers!My sister & I, cannot rate them high enough!!

Ms · 6 April 2021

★★★★★ 5/5

Trustpilot

Outstanding service and professionalism

What a fabulous team and such excellent teamwork and professionalism. From the first contact with Fraser and a decision on a Friday morning to go with Donald Ross, the team swung in to action immediately. The homebuyer report was booked, the photographer was booked, a solicitor was recommended and we were on the market a week later. I left the keys and left the viewings to Callum. . I was informed of every viewing and the feedback from those viewings. In less than three weeks we accepted a very good offer. Maureen talked me through the offer and kept me informed of the process to completion. A few weeks later the contact was signed. Thank you to everyone involved.

Peter · 8 May 2024

★★★★★ 3/5

Trustpilot

Wanted me to reduce my house price to…

Wanted me to reduce my house price to increase footfall which only got people’s hopes up of purchasing my home at a low price than valued. Each time i rejected they then told me its not realistic what I'm looking for even although to get me to sign up they told me i’d get my home report value and would sell within a week. Overpriced for limited service. I ended up agreeing my sale price privately in the end with my buyer as Donald Ross told me my buyer could only afford a certain amount. If you chose to sell with Donald Ross don’t be fooled into a dream story and stick to what you want to sell for.

Sara-Louise · 10 February 2021

★★★★★ 5/5

Trustpilot

just sold my house with Donald Ross…

just sold my house with Donald Ross after an unsuccessful six weeks with another estate agent. Gavin Urquhart and his team were highly professional and kept in touch at every stage of the process. The photographer was also very good. All in all a very stress free experience and I would highly recommend them.

Richard · 23 May 2022

★★★★★ 5/5

Trustpilot

Excellent Service

We really enjoyed our experience with Donald Ross. Gavin Urquhart was really friendly and approachable. He also explained the process fully. Everything moved quickly and our house sold after 6 days. All the staff at Donald Ross were brilliant. Constantly keeping us updated with viewers, their feedback and next steps. If we ever sell again we would 100% choose Donald Ross

Sara · 15 March 2021

★★★★★ 5/5

Facebook

Hi have sold a number of property’s through this company and can say I highly recommend Maureen and the rest of the team, quick easy and very professional service from start to finish .

James · 17 April 2019

★★★★★ 5/5

Trustpilot

Excellent letting agent

Donald Ross manages the letting of my property for me. Their service is efficient and communication is excellent. They handle maintenance requests expediently and use tradesman of quality. Having Donald Ross as my letting agent gives me confidence that my property is being monitored and cared for and that the team continue to sensitively manage and balance the priorities of both tenant and landlord. I would have no hesitation in recommending Donald Ross to prospective landlords.

L · 18 March 2021

★★★★★ 5/5

Google

Great experience purchasing through Donald Ross, Tracey made it easy throughout the whole process and was always available whenever we needed her.

Greig · 23 March 2022

★★★★★ 5/5

Trustpilot

Sale of Brandon Gatdens

Thank you to Helen Hunter and Maureen McInnes for all the help and support in selling my mums house . I was kept upto date on a regular basis and advised what to do and when . Very good service all round Thank you Elaine

Elaine · 9 March 2023

★★★★★ 5/5

Trustpilot

Best estate agents about …

Dealt with this company for many years and wouldn’t go elsewhere. Very professional, efficient and extremely helpful with any queries.

Laura · 11 March 2026

★★★★★ 5/5

Trustpilot

Donald Ross Estate Agents are very…

Donald Ross Estate Agents are very helpful and exceeded my expectations with the delivery of service provided. The property Broucher was to a very high standard which will be very useful to all new clients wishing to buy a property. I would not hesitate to pass on their details to friends wishing to buy or sell.

Elizabeth · 2 November 2021