Trusted Agent profile · Riverway
Verified
★★★★★
549 reviews across 3 platforms
9B Riverway Retail Park, KA12 8AG
Part of Donald Ross Residential - Irvine, see every office.
Donald Ross Residential's office in Riverway, at 9B Riverway Retail Park, is rated 4.7 out of 5 across 549 reviews on three platforms, including 158 Google reviews rated 4.9.
158
Reviews on Google
This office
118
Reviews on Facebook
Business-wide
273
Reviews on Trustpilot
Business-wide
Every review we hold for the Riverway office, from every platform, shown as written. First names only.
5/5
TrustpilotFaultless
We have now sold two properties with Donald Ross and The process was faultless from start to finish. From the valuation to the property being being advertised, viewers arranged and sold - all happened in a matter of weeks. Great advice and support through what can be a very overwhelming time. The full team were great at keeping in contact especially Maureen who was always on the other end of the phone . Thanks again
5/5
GoogleElle was a great help, i would highly recommend her and DR to anyone! thanks again
Thank you so much for your fantastic review, we really appreciate it. We’re delighted to hear that Elle was such a great help and that you’d recommend both her and Donald Ross. We’ll be sure to pass on your kind words to her, it will mean a lot. Thanks again for choosing us, and if we can help in the future, we’d be more than happy to assist.
5/5
GoogleThe service and help we received from Elle was great! Would totally recommend DR to anyone.
Thank you, Zoe, for your lovely review and recommendation, we really appreciate it. We’re so pleased to hear that you had a great experience with Elle and that she was able to provide the help and service you needed. We’ll be sure to pass your kind words on to her. Thanks again for choosing Donald Ross, we’d be delighted to assist you again in the future.
5/5
FacebookWe would like to thank everyone involved in the sale of our house, a special thanks to James. The staff go far and beyond to make you feel important and give you the best experience at a stressful time. We never had to wait long for any information and there was always someone to help with any queries we had very quickly. From start to finish the service and staff were amazing. We have previously used Donald Ross and due to the professionalism of all the staff we decided without any doubts to use them again. We would recommend them to anyone wanting a reliable and professional service.
4/5
TrustpilotHuge thanks especially to Helen Hunter…
Huge thanks especially to Helen Hunter in customer service who always got back to us with any queries no matter how small. Many thanks to Tracey in Irvine for easing the journey by liaising between our buyer and us (sellers) even after the acceptance of offer to cut out the middle-men (solicitors) when they weren't necessary saving time and stress and ensuring a smoother process.
5/5
GoogleMichelle was excellent - proactive, professional and reliable. Thank you again for managing the complete process of letting our house and finding new tenants. LC
Many thanks for choosing Bond Residential Lettings and for reviewing your recent experience. We are delighted to hear that Michelle was excellent and everything was to your satisfaction. Kind Regards All the team at Bond Residential.
5/5
GoogleElle was so friendly and provided us with great service. I would definitely recommend DR!
Thank you so much for your fantastic review, we really appreciate it. We’re delighted to hear that Elle was such a great help and that you’d recommend both her and Donald Ross. We’ll be sure to pass on your kind words to her, it will mean a lot. Thanks again for choosing us, and if we can help in the future, we’d be more than happy to assist.
5/5
TrustpilotWe were delighted with our experience…
We were delighted with our experience with Donald Ross Irvine. Tracey is very professional and really friendly and have us some very good advice. She certainly brought plenty of viewers to our property which sold very quickly. All the other staff that we dealt with, Helen & Maureen were equally professional and friendly. I would definitely recommend using these guys if you were planning on buying or selling a house.
5/5
FacebookExcellent service from all the team at Donald Ross.. we had only been in our rented property for 7 weeks when the landlord unfortunately for us needed it back so Fiona and her team helped me relocate in a matter of days which was over the Christmas period. Felt very well looked after and now handing back the new rent property to move in to our bought home and once again received kind Words of excitement from the team at Donald Ross.. 1st class letting agents
5/5
GoogleExcellent service from Bond, Michelle is extremely helpful and her effective communication from start to end made the rental process pain free and simple.
Hi Matthew, Many thanks for your kind words and 5 star rating. We have passed this onto Michelle. Kind Regards Graham Hughes, Director
1/5
Trustpilot6 months later no sale..
This is an update to my previous review which they ask you to complete when things are going well. 6 months after putting our house on the market and 2 collapsed sales we are no further forward. We already paid £800 for HR and photos. If we want to stop selling house with them we have to pay them £600. I think at this point in time they should accept that they have not delivered. Think carefully about signing up with them.
5/5
TrustpilotGreat service I would highley recommend
5/5
TrustpilotExcellent service.
We used Donald Ross to put our house on the market, which sold very quickly after receiving several offers.All the staff were very helpful, especially Gavin Urquhart who professionally guided us through the process. We would be more than happy to recommend them.
Thank you Pamela for the very kind review.I will pass this onto Gavin and the Team,
5/5
GoogleFantastic Team and service! Really supporting and helpful with any request you may have. Positive experience!
Thank you for your review and for choosing Donald Ross Residential. We wish you all the best in your next chapter.
5/5
TrustpilotExcellent from start to finish!
5/5
TrustpilotExcellent service from the residential…
Excellent service from the residential sales team in Ayr who managed sale of our two properties. Maureen and Nicola were incredibly helpful and guided us through the sales process to ensure everything went smoothly. One of the properties encountered delays and the team went out of their way to make sure they could help wherever possible. Great value for money from a fantastic team. Cannot recommend highly enough.
5/5
TrustpilotBest house purchasing experience
Very pleased with the service from Donald Ross, Tracey was more than helpful in that I had a problem with my original finance provider and she put me in touch with their preferred mortgage advisor who sorted out the problem and arranged my mortgage and sorted out a lawyer to process the legal side of things. I would definitely recommend the company.
5/5
FacebookNeeded help and advice from professionals as I wanted to rent my property out and had no idea how to do it. It’s a bit of a mine field but a young lady called Fiona was incredibly helpful and guided me through the whole process. I am extremely happy with the level of service received from them from comprehensive inspection reports and how to deal with any tenant issues promptly can't recommend them enough It can be a complex issue but Fiona made it seem so easy. A big thanks to all of her help and to Donald Ross for guiding me through the minefield ! Highly recommended!
5/5
FacebookJust used Donald Ross in Ayr to buy our new property, sell our current property and rent a property whilst our new house is being built. Fantastic service received from all elements of the business which I can’t fault at all. Their expert knowledge on the local housing market has made the whole process very stress free indeed and I would recommend them to anyone. Thank you to Fraser and his team for everything - our house sold in 2 weeks, speaks for itself!
5/5
TrustpilotWe viewed a property with Claire
We viewed a property with Claire, she made us feel comfortable immediately and allowed us plenty of time to view the home and had every answer to all our questions. Great local knowledge and advice from the start! Following on from this, we have needed extra help and advice which Claire was amazing at assisting with. If you want something done, speak to Claire!
5/5
TrustpilotProperty Purchase
Dealt with Ayr office whilst viewing and subsequently purchasing a property. At short notice I requested a viewing, followed by a second viewing days later, both of which which were facilitated by veru helpful staff. I dealt with Maureen who dealt with bids and negotiations and can only say the service from start to finish was very professional and extremely efficient. I would definitely recommend the use of this company.
5/5
FacebookI have just recently sold my property with Donald ross and could not recommend the agent highly enough. Our property Sold in 36 hours. I can only thank James Gibson and Maureen for there professionalism and attention to detail in the marketing of our home. This speed of the sale made moving house stress free and put us in a strong position to buy our new home. I would certainly recommend Donald ross to my family and friends. Thanks again guys
5/5
GoogleVery helpful and accommodating!
Hi Kala, Thank you for your kind words and 5-star rating. We’re happy to hear you had a positive experience and appreciate you taking the time to share it.
5/5
FacebookThe biggest mistake we made was not choosing Donald Ross in the first place. We initially put our property up for sale with another agent in Ayr ... Huge mistake! We moved to Donald Ross, from the moment we walked into the Ayr office the service was exceptional. Maureen was fantastic, friendly, helpful, knowledgeable and most importantly actually interested in selling our property. Didn't matter who I spoke to in the office the service was always excellent. Fantastic service, would definitely recommend
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