Donald Ross Residential Riverway reviews

★★★★★ 5/5

Trustpilot

Very professional service. Highly recommended.

Very professional service and could not fault it. From customer services to sale was an all round positive experience. Helen in customer services responded to every question promptly and made me feel comfortable at all stages of the selling process. The photographer was really good and the pics made the house look amazing. The house was on the market for a week, 2 viewing slots over 2 days and sale executed by end of it by Claire. Claire was brilliant dealing with prospective buyers and was very informative, pleasant and great at her job. Thanks Jacqueline and team for making this a smooth and seamless process from start to finish. I would highly recommend Donald Ross Residential to my friends and family. Mary

Mary · 23 December 2022

★★★★★ 5/5

Trustpilot

The team were very helpful and sorted a…

The team were very helpful and sorted a few teething issues with the aquiring the property extremely well. Thank you guys :)

Cara · 8 October 2026

★★★★★ 5/5

Trustpilot

Great service provided and a lot of…

Great service provided and a lot of advice given. Would recommend to anyone in the area for an easy and smooth sale.

Stephanie · 8 October 2026

★★★★★ 5/5

Trustpilot

Best experience of viewing a house we've had !

We viewed a house on a Sunday, a week ago, & were shown around the property by Claire from Donald Ross. We have to say how lovely Claire was, with our endless questions being answered with honesty, & patience ! We were fortunate enough to have our offer accepted by the seller, & we want to thank Claire for turning out on a Sunday, to do viewings. IF we ever moved again, & had to sell, we would only ever turn to Claire to help us. What an asset she must be to Donald Ross. Once again a big thank-you Claire . Tim & Marion

Mrs · 17 October 2022

★★★★★ 5/5

Trustpilot

Delighted with the service from Donald…

Delighted with the service from Donald RossGavin was professional courteous and honest on his appraisal visit and Tracy was great getting 4 viewers on day 1.the communication was excellent and was kept updated all along the wayReceived an excellent offer and accepted before the sale board was even up! Will definitely use next time I sell Thanks guys

GLEN · 7 April 2021

★★★★★ 5/5

Trustpilot

Have recently sold with Donald Ross and…

Have recently sold with Donald Ross and was impressed with the staff and service from the beginning. Tracey was very ambitious about what sales figure could be achieved from the property and we were well advised as to how to show our property off in the best light. Both Tracey and Claire helped us with viewings and we were able to secure an offer within two weeks. All staff were very good to deal with on the phone and by email. Helen had a very reassuring manner in particular. Would definitely recommend.

Mhairi · 6 October 2022

★★★★★ 5/5

Trustpilot

5 Star service and professionalism from Gavin

5 Star service and professionalism from Gavin Urquhart and Donald Ross. Was considering Purple Bricks, but so glad we went local. Gavin kept us up to date daily and guided us through the whole marketing and sale of our house. Every question answered and always at the end of the phone to make this a stress free experience.

Neil · 29 March 2021

★★★★★ 5/5

Google

Very positive experience with Stela. She’s incredibly kind, approachable and always available to help. Whenever something needs attention, she responds very quickly and always ensures everything is resolved smoothly. Thankyou! - Dimiana

Dimi · 9 November 2025

★★★★★ 5/5

Google

Thanks to Bond we’ve bought our first home! They were so friendly, supportive & reassuring throughout the process, will their level of communication and updates make everything easier! Thank you so much for everything, Leah & Ezz

Leah · 9 August 2023

★★★★★ 5/5

Google

Big thank you to Melvin Ricky and the team they were on the case all through selling my house, a breath of fresh air in comparison with agents I have used in the past. Would highly recommend.

Gary · 9 August 2023

★★★★★ 5/5

Trustpilot

Incredible Experience… Highly Recommend

Wow, what an experience. Before Fraser arrived at our home to start the process, we were anxious, however Fraser instantly put us at ease. Understanding that this was a home we had put ally of work into and had a long standing emotional connection too, he spoke of all the features that made this house our home. After deciding it was time to continue with the process and put our property on the market, we were delighted to work with Maureen. Maureen is such a positive energy, she made sure we were kept up to date with every step of the process. Despite our house being sold in a very short period of time, Maureen kept it as stress free as possible ensuring we were comfortable and supported when accepting an offer. We have worked Donald Ross in the past to sell and buy a home, and would highly recommend them to anyone who asks. Hopefully our next move will be our forever home, but if not we know where we will go to help us in the next great adventure.

Mrs · 7 July 2022

★★★★★ 1/5

Facebook

Took over a year to sell my lovely home. Despite advertising it in their window. Sent many viewers with no funds to buy.

Margot · 12 September 2026

★★★★★ 5/5

Trustpilot

After living in the same property for…

After living in the same property for 67 years I decided to sell. All Donald Ross staff gave me excellent customer service, from the valuation carried out on 20th March, and an offer accepted on 9th April. I would gladly recommend them.

Doreen · 30 April 2026

★★★★★ 5/5

Trustpilot

Wonderful service

I have just used Donald Ross to sell my property. Exceptional service, seamless and professional from start to finish. Thank you to everyone in the team, particularly Maureen, communication top class. Thank you all very much

Lillian · 13 March 2025

★★★★★ 5/5

Google

Donald Ross Irvine , great service from Tracy and all the staff 3 months from start to finish house sale went very smoothly . Highly recommended.

Paula · 17 December 2025

★★★★★ 5/5

Trustpilot

We recently bought a house through…

We recently bought a house through Donald Ross. The service was so good that we used them to sell our house too. Everyone we dealt with was friendly, helpful and most importantly super competent. They answered the phone promptly every time, even on a Saturday when other estate agents weren't working. The staff were enthusiastic and accomodating. We felt confident all the way through the process that we were in safe hands. This is the 4th house that I've bought and sold: and Donald Ross were hands down the best estate agent that we've ever used. I would recommend them in a heart beat. Special thanks to Gavin Urquhart who went above and beyond for us. He worked tirelessly to help us secure our dream house and then sell our current property. Gavin really helped to make something that is usually very stressful; extremely straight forward and simple. Nothing was ever a problem for him and we really felt that he cared about the outcome. I would 100% recommend Donald Ross Residential.

Leigh · 23 May 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, I’d like to thank Fraser, Helen and Maureen for their amazing service on buying and selling property. Their communication and advice the whole through has made my experience as a first time seller was amazing. Everything has been perfect from start to finish. Thank you all again.

Carrie · 14 August 2024

★★★★★ 5/5

Google

Bond were helpful and professional throughout the sale of my property. A big thank you to all the team and in particular Melvin, who’s knowledge and experience of leasehold property sales was greatly appreciated.

Laura · 9 August 2023

★★★★★ 5/5

Google

It was great experience. From viewing to final key collection. I would like to thank you " Stela" for her professional behavior and eye for details. And getting home for rent. Five star ⭐⭐⭐⭐⭐ Thank you 🙂🙂

Mohammad · 9 August 2025

★★★★★ 5/5

Google

We moved home at the start of this year and found Bond were excellent - they handled the sale of our old property and also the purchase of the new one so all in-house and extremely efficient. Always went above and beyond and couldn't fault the service. Would recommend to anyone.

Kev · 9 August 2021

★★★★★ 5/5

Google

Highly recommend these guys. Melvyn and the team were extremely professional and helped sell our house (more than once!) in record time. Melvyn in particular was so helpful in guiding us and dealing with all parties in the chain to ensure a smooth move.

Daniel · 9 August 2022

★★★★★ 5/5

Google

Best agent in Chelmsford. Totally professional service . We will definitely use bond again , guided us through the sale of our house with expert advice on the way .

Paul · 9 October 2025

★★★★★ 5/5

Google

Fantastic team from start to finish! Helped us sell our home and navigate all the processes that come with it! Very knowledgeable and friendly! Would definitely recommend and use again in future.

Scott · 16 September 2025

★★★★★ 5/5

Trustpilot

Definitely would sell with Donald Ross in the future

Sold my property recently with Donald Ross and the service was second to none. Maureen was great as I was on holiday during the viewing process and she made everything so seamless updating me daily with any progress. I would highly recommend Donald Ross

Moira · 23 September 2024