Donald Ross Residential Irvine reviews in Riverway

★★★★★ 5/5

Google

Highly recommend these guys. Melvyn and the team were extremely professional and helped sell our house (more than once!) in record time. Melvyn in particular was so helpful in guiding us and dealing with all parties in the chain to ensure a smooth move.

Daniel · 9 August 2022

★★★★★ 5/5

Google

Best agent in Chelmsford. Totally professional service . We will definitely use bond again , guided us through the sale of our house with expert advice on the way .

Paul · 9 October 2025

★★★★★ 5/5

Google

Fantastic team from start to finish! Helped us sell our home and navigate all the processes that come with it! Very knowledgeable and friendly! Would definitely recommend and use again in future.

Scott · 16 September 2025

★★★★★ 5/5

Trustpilot

Definitely would sell with Donald Ross in the future

Sold my property recently with Donald Ross and the service was second to none. Maureen was great as I was on holiday during the viewing process and she made everything so seamless updating me daily with any progress. I would highly recommend Donald Ross

Moira · 23 September 2024

★★★★★ 4/5

Trustpilot

Knowledgeable of local market and very accurate idea of valuation where other estate agents were ten of thousands of pounds out.

Decided on Donald Ross after meeting with a few estate agents. Gavin Urquhart is a great first point of contact and is very knowledgeable about the valuation of your property and understands the local market. Few estate agents were tens of thousands out price wise from the final valuation by the surveyor. We did have a few revisions of the property schedule due to spelling mistakes and incomplete sentences but these were rectified as was the omission of a cupboard in the floorplan. We carried out the viewings. We were contacted via emails with appointment days and times and by phone when the Offer was received. Pleasant helpful staff. Would use them again and recommend them too.

Mummys2girls · 1 November 2021

★★★★★ 5/5

Trustpilot

Many thanks to all the staff at Donald…

Many thanks to all the staff at Donald Ross, especially Fraser, Maureen and Helen, who helped me to sell my flat recently. They kept me informed about what was happening and they were all very helpful and friendly. My flat sold very quickly and I was extremely happy with the price that it sold for. Would highly recommend Donald Ross to anyone. Thank you so much once again.

Jack · 29 March 2023

★★★★★ 5/5

Google

Bought my first home from Donald Ross, Tracey made the process extremely easy, very professional from start to finish. Would highly recommend them and I would definitely buy or sell with them again in the future.

Lynsey · 23 March 2023

★★★★★ 5/5

Facebook

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Armstrong · 15 May 2023

★★★★★ 5/5

Google

Donald Ross made the full process seamless and stress free. Handling every aspect right through multiple viewings and offers. I wouldn’t use anyone else

Trace · 17 November 2025

★★★★★ 5/5

Trustpilot

Excellent service

I used Donald Ross on recommendation of a nieghbour who had just sold his house. While I predominantly dealt with Gavin Urquhart and Maureen McInnes, I did have contact with other staff during the process. All were professional, friendly, down to earth and a pleasure to deal with. And importantly, easy to get in touch with when necessary. I was notified by email of every individual viewing which allowed me to tailor my schedule to suit prospective purchasers. I can thoroughly recommend Donald Ross to anyone looking for a reliable Estate Agent

Jim · 12 September 2021

★★★★★ 5/5

Trustpilot

Excellent

Everything about this experience of selling our home was excellent. We saw a few estate agents but Fraser easily convinced that we could expect the most professional service from Donald Ross. The listing went live late on a Friday afternoon and we had a great offer that we accepted less than 48 hours later. Nicola and Maureen were great and it was good to have staff around over the weekend. Maureen was superlative. She seemed to have a great relationship with viewers before they arrived here and was a source of calm, authoritative guidance through the whole process. Highly recommended

A · 1 September 2021

★★★★★ 5/5

Trustpilot

Seamless & Hassle Free

I recently used Gavin and the team at Donald Ross for the sale of my house and it was seamless and hassle free from start to finish. Each and every member of the team that I dealt with were fantastic. It felt like they all knew my property and were committed to achieving the best price. The 7 day a week working that they offer was great as I received viewing requests on a Sunday after my house going on the market on the Saturday. To have it sold by the following Thursday was brilliant and really took the pressure off. I would not hesitate in going back to Donald Ross in the future.

Alan · 26 August 2021

★★★★★ 5/5

Trustpilot

Highly Recommend Donald Ross

I met with four agencies in the beginning to find the one that would suit us the best and it was Donald Ross from the very first meeting I had with Tracey Oakley. Immediately, I felt that this lady was the perfect person to sell our home. Professional and pleasant, her enthusiasm put me at ease straight away. I would like to thank all the staff, (hopefully I have named everyone) Helen, Maureen and Nicola, who kept us informed, booked our viewings and just made everything so much easier for us. They were always pleasant and promptly answered all our queries throughout the process of selling our home, our lives were a lot less stressful because of this. Many thanks to you all and a big Thank You to Tracey Oakley. We highly recommend Donald Ross, they are the best.

DENISE · 25 August 2021

★★★★★ 5/5

Trustpilot

First Class Selling Experience with Donald Ross

Our first time selling a property and we are delighted we chose Donald Ross. The professionalism & knowledge of the local market from Gavin was clear on his first visit to our property. His valuation was spot on. From instructing Donald Ross to market our home, the speed of their organisation of the Home Report and the Brochure was impressive. They understood the urgency of us requiring to have our home on the market as soon as possible, and they didn’t let us down. From the professional photographs to the quality of the brochure, the marketing of our home was first class. We were constantly kept up to date throughout the viewing process, receiving daily feedback from the viewers. Tracey was always on hand with any queries and assistance when deciding on which offer to accept, and when push came to shove towards the end of the buying process, Tracey was there ensuring the process came to a swift conclusion, for which we are really grateful. An excellent experience from start to finish for the reasons stated above, we’ll definitely be using Donald Ross for any future property matters.

Gary · 24 June 2021

★★★★★ 5/5

Trustpilot

Brilliant from start to finish...

From the start of the process from enquiry right through to sale, Donald Ross provided us a fantastic service. We managed to get a valuation, survey, photographs and marketing all done within the space of 3-4 days. The house then sold within a 4 day window of "going live" on the various advertising platforms. Special thanks to Fraser Stewart, Gavin Urquhart and Maureen McInnes for giving us exceptionally fast service and a quick sale which we were more than pleased with, along with constant communications in regards to viewings and updates.Best RegardsScott Howie

Scott · 29 May 2021

★★★★★ 5/5

Trustpilot

Brilliant from start to finish...

From the start of the process from enquiry right through to sale, Donald Ross provided us a fantastic service. We managed to get a valuation, survey, photographs and marketing all done within the space of 3-4 days. The house then sold within a 4 day window of "going live" on the various advertising platforms. Special thanks to Fraser Stewart, Gavin Urquhart and Maureen McInnes for giving us exceptionally fast service and a quick sale which we were more than pleased with, along with constant communications in regards to viewings and updates.Best RegardsScott Howie

Scott · 29 May 2021

★★★★★ 5/5

Trustpilot

Excellent Service

We sold our house & are hopeful of purchasing our new home thanks to Gavin &Tracey at Donald Ross Estate Agents both were so professional throughout , it took the stress of selling from myself and my husband which we greatly appreciated. We didn’t even get to a closing date as we had so many great offers on the first day of viewing we accepted one . Many many thanks , will highly recommend Donald Ross to anyone who is planning to buy or sell their property.

Linda · 26 May 2021

★★★★★ 5/5

Trustpilot

Absolutely delighted with service from…

Absolutely delighted with service from property valuation through to the sale of my property. Had a few valuations booked in but after meeting Gavin we knew we wanted to go with Donald Ross. He was very, friendly, professional and very honest about whole procedure and made us feel at ease. All viewings were made via email or via Tracey in the office which was really easy and were always kept well informed. The constant contact, friendliness and total professionalism from both Tracey and Gavin was completely faultless and we would highly recommend Donald Ross to sell your house.We also ended up buying a house which was also marketed by Donald Ross and in this current market we viewed a lot of houses and dealt with a lot of estate agents and can honestly say Donald Ross was definitely the Best

Marilyn · 24 May 2021

★★★★★ 5/5

Facebook

Just moved into our new property after a slight change of plan, well worth the wait! The Donald Ross team have been amazing, particularly Maureen who kept both parties sane after a few challenges along the way! Can’t recommend highly enough, truly first class service, going that extra mile! Thank you all so much xx

Emma · 19 November 2018

★★★★★ 5/5

Google

Seamless and professional experience from the beginning of the process with Fraser’s valuation of our property to the fantastic contact that the negotiators kept in touch relating ti viewings and updating after the viewings and thereafter arranging a closing and discussing offers received. We could not recommend Donald Ross highly enough to sell your property to achieve the best piece.

Kathryn · 29 July 2024

★★★★★ 5/5

Trustpilot

Thank you Fiona

Like most people I usually only write reviews to make a complaint heard. Not this time! Having previously sold a house a few years ago and dealing with - what can only be described as a sleazy ex car salesman for an estate agent. I wanted to make sure this time, I made the right choice.I really liked Donald Ross from my first interaction. I met with Fiona Hunter, and assumed as they were a larger company, I'd be dealing with different people all the time, and once my signature was on the dotted line, I wouldn't hear much from them until I chased. Fiona was polite, knowledgeable, efficient and had me laughing on each conversation. Although my house sold quickly, Fiona went the extra mile making sure I was kept informed throughout the process, updates landed with me before I needed to ask, from arrange the photographer to writing up an impressive property schedule and even keeping me informed of when someone would be out with a For Sale sign. I could not fault Fiona, she clearly has a passion for her job and genuinely cared about making sure I made the right decision with the right offer. And she was right!If you're thinking about selling your house. I'd definitely recommend speaking to Fiona Hunter at Donald Ross, a credit to company and a pleasure. Thank you!

Yvonne · 17 March 2021

★★★★★ 5/5

Trustpilot

Fantastic smooth and professional…

Fantastic smooth and professional service. From our initial meeting with Gavin Urquhart for a home valuation, through the photography and marketing process, the appointments and viewings resulting in a super quick sale, every step of the process was handled extremely professionally and with the least stress for us. We can’t recommend this company enough. Gavin instantly made us feel at ease. He was very reassuring and took the time to explain everything really clearly without putting us under any pressure. Even after the several months we took to make the decision to sell, he clearly remembered all the details of our house and of our situation. Phil the photographer made our wee house look it’s absolute best and was a complete pro. Nicola, Tracey and Maureen were fantastic in handling all our appointments, providing regular feedback from viewings and managing the offers at closing date to make the end result of the sale really easy for us. We got the impression that this is a very trustworthy group of individuals who work really really hard to take care of of every last detail. Nothing was too much trouble. And all this in the middle of a global pandemic and under difficult working conditions for all.Thank you to each of you for all your help, much appreciated.

MRS · 17 March 2021

★★★★★ 5/5

Trustpilot

We needed quick result

We needed a quick turnaround on our property to be in a position to bid for another house. Their Property Advisor visited on a Friday. House marketed and sold in under two weeks. The staff were extremely professional and helpful. The marketing material was excellent with very accurate descriptions and quality photographs. The demographic of the viewers reached was impressive. Buyers were Canadian. I would highly recommend Donald Ross. First class in every way. Thank you

Alex · 3 December 2021

★★★★★ 5/5

Trustpilot

Excellent customer service with the right balance between vendor and buyer

We bought our current home through Donald Ross. While house hunting I was speaking to a number of estate agents who I didn't always trust and sometimes felt they were using us to push other people's offers up etc. However I started with some email exchanges with Fraser Stewart from Donald Ross, then had some phone conversations. We discussed our priorities and wish list and Fraser was able to apply this and question it where needed to help us. He was honest about the properties they had on their books and based on our needs/wants was able to steer us clear of things that were not going to tick the boxes even if the didn't have an alternative to push or it meant us looking elsewhere. This really grew our trust and we really felt that Fraser wanted to help us find the right house that we would be happy in. Which in the end he did :)The process was not straight forward buying during lockdown and we ended up buying something still in construction. Fraser was always available on the phone to help us work through any snags and communicate with the developers. We couldn't have done it without him.

Daniel · 19 February 2021