Donald Ross Residential Riverway reviews

★★★★★ 5/5

Facebook

Highly recommend Donald Ross,,their service was second to none,,personal,professional,and very competitive pricing. Thank you Maureen McInnes,,for making the sale of my late fathers house as easy as it could be under the circumstances.

Paulo · 23 March 2017

★★★★★ 1/5

Facebook

Firstly, PLEASE STAY CLEAR OF DONALD ROSS LETTINGS IN AYR! So far we have had nothing but complete ignorance and deception from the Ayr office, at first we were charged a reference charge (which is illegal in Scotland) and when we first moved in we opened the door to the house being left in an outrageous condition, lights hanging out the sockets, piles of dirt swept into the corner and the cooker left with dirt deposits within. We have been without a fridge for almost a month and when we have challenged this, we have been told a company tried to deliver it at 8am but we never answered which is a complete lie and the manager of the Ayr office told us (in such a horrible attitude) "they shouldn't have to deliver it twice" at that point, we had to leave the office. I can not stress the extent of the poor services provided by the Ayr office letting and please do not put yourself through the horrors of renting with this company! I am sure Donald Ross will reply to this, I would like to say I do not hold Donald Ross responsible as a company, however the Ayr office have cause an unbelievable amount of stress to myself and my family! I will be taking legal action if someone in charge of the Ayr office does not sort these issues out!

Jii · 7 February 2018

★★★★★ 1/5

Facebook

Firstly, PLEASE STAY CLEAR OF DONALD ROSS LETTINGS IN AYR! So far we have had nothing but complete ignorance and deception from the Ayr office, at first we were charged a reference charge (which is illegal in Scotland) and when we first moved in we opened the door to the house being left in an outrageous condition, lights hanging out the sockets, piles of dirt swept into the corner and the cooker left with dirt deposits within. We have been without a fridge for almost a month and when we have challenged this, we have been told a company tried to deliver it at 8am but we never answered which is a complete lie and the manager of the Ayr office told us (in such a horrible attitude) "they shouldn't have to deliver it twice" at that point, we had to leave the office. I can not stress the extent of the poor services provided by the Ayr office letting and please do not put yourself through the horrors of renting with this company! I am sure Donald Ross will reply to this, I would like to say I do not hold Donald Ross responsible as a company, however the Ayr office have cause an unbelievable amount of stress to myself and my family! I will be taking legal action if someone in charge of the Ayr office does not sort these issues out!

James · 7 February 2018

★★★★★ 5/5

Trustpilot

Delighted with the customer service

Delighted with the customer service! Always there to answer any questions. Very professional and friendly. I would definitely recommend them, kept me up to date all through the process and nothing was too much trouble! Overall can't thank them enough.

Jo · 20 March 2021

★★★★★ 5/5

Google

This was the most joyful experience. I felt at ease. The communication levels really settled me. Buying a house can be stressful. Bonds residential did not add to my stress whatsoever, I feel this counts for a lot

Mary · 9 August 2021

★★★★★ 5/5

Google

We used Bond to help us sell our property in Chelmsford. I can't fault the team at all. They were helpful, honest and always kept us up to date. I would recommend them to anyone and would use them again. Thanks again to all involved!

Karen · 9 August 2019

★★★★★ 5/5

Trustpilot

What an amazing all round service.

I completed an online request to Donald Ross, within 5 minutes I had received a call. Within 30 minutes I'd arranged for a valuation of my mother's home and also agreed a viewing for an apartment. I've never experienced such a proactive approach to customer satisfaction, I work in the residential industry and such approach is extremely rare but amazingly refreshing. Would highly recommend them, Brian Pettigrew.

Mr · 2 February 2022

★★★★★ 5/5

Google

Just rented out my house with the help of Michelle, she has worked tirelessly to ensure that I found the right tenants and kept me informed every step of the way!

Alicia · 9 August 2022

★★★★★ 1/5

Facebook

Only gave 1 star because I couldn't give none. Was charged for references which isn't allowed in Scotland and despite good references other people were allowed to view and someone else given the property at a rent which it was implied was offered above the asking rate. This smells of sharp practice to me. With regard to your reply we were given no option as to who we used for references or we would have used a free reference agency instead of wasting £130 . I have been notified today by rightmove that the house is back on the rental market so apparently the other deal fell through whereas we could now have been in the property and the landlords would have been receiving rent.

Susan · 20 August 2016

★★★★★ 5/5

Trustpilot

Highly recommend

We sold both my husbands house and my own through Donald Ross. First class service from Gavin Urquhart, Maureen and Tracey. They made what is usually a very stressful experience a more pleasant one. We achieved excellent offers for both properties at closing date and within one week! Very professional and hard working ensuring the properties went to market very quickly. Now we are moving to pastures new.Thanks Donald Ross.

Dr · 24 May 2021

★★★★★ 5/5

Facebook

Thank you to all at Donald Ross. Excellent communication, very professional from start to finish. Our home was sold in just over a week, no stress or worry. A team that go the extra mile, definitely brought viewers in and felt safe in their very proficient hands. We would definitely recommend and use again if we ever moved again. Have used other estate agents previously and no where as professional and friendly.

Ca · 25 November 2020

★★★★★ 5/5

Google

Very good service. Although it was looks like a small place, you could find all kind of estate services there. They provided very competitive financial mortgage service, Hannah helped get the cheapest quote for me and get the offer very …

A · 9 August 2020

★★★★★ 5/5

Facebook

From start to finish they were fantastic. Extremely helpful when buying my new property and selling my house. James did a fantastic job when coming round and taking wonderful pictures of our house. From the day we spoke to them about selling our property with them it was online and sold by closing date within 7 days. Could not have asked for better service. James, Nicola and the rest of the team gave fantastic service. Would highly recommend.

Khyla · 28 November 2017

★★★★★ 5/5

Facebook

Had a great experience with Donald Ross from start to finish 😊 Kept us updated,through phone calls & emails. And our house sold in a week ! Great team! Keep up the great work 😍

Sor · 12 July 2024

★★★★★ 5/5

Facebook

Amazing experience, house sold within 24hrs!!! Thank you to Fiona, James and Claire for all your help and hard work you guys are fantastic.

Victoria · 14 October 2020

★★★★★ 5/5

Google

Lovely Service from Elle! Credit to the company☺️

Tammy · 23 March 2024

★★★★★ 5/5

Facebook

Donald Ross sold our house in a week. James and Maureen were very helpful and knowledgeable. Professional photographer did a great job too!

Amy · 9 October 2020

★★★★★ 5/5

Trustpilot

I am very happy with donald ross…

I am very happy with donald ross and all the team they all done a very good and excellant job in selling my property and it was over so quick and a excellant job from start to finish one thing I can say explained what would happen and it went to clock/ work even the survey and the pictures thank/you all at donald ross excellant work david

David · 19 July 2021

★★★★★ 5/5

Trustpilot

Good service

Helpful, professional and friendly staff. From my initial contact to put the house on the market, it was live within a week. The professional photographer did an excellent job representing the house accurately. I was advised in advance when viewings were arranged. All in all a very good service.

Philippa · 2 August 2023

★★★★★ 5/5

Facebook

Absoloutly brill at what you do! Denise and Nicola were fantastic and got my house sold in 5 weeks and for the exact amount we hoped for!! Defo reccommended!!

Cally · 12 May 2016

★★★★★ 5/5

Facebook

Highly recommended,thanks to Michael and Maureen for efficient handling of the sale of our late fathers house. Expert marketing resulting in very quick sale.

Kevin · 21 January 2020

★★★★★ 5/5

Google

Have sold with Tracey before so had no hesitation doing so again, great service and communications from all at Donald Ross.

John · 23 March 2023

★★★★★ 1/5

Facebook

Terrible service, arrogant and very unhelpful. My partner and I were going to rent a property through Donald Ross and paid our deposit but swiftly asked for it to be returned after they told us they will not proceed unless we pay £65 per person to conduct reference checks. This practice is illegal and they are the only letting agents I have ever dealt with that had attempted to do this. Avoid at all costs.

Emma · 28 April 2018

★★★★★ 5/5

Trustpilot

Outstanding

From my first telephone call enquiring about the property, everyone I dealt with was completely professional. They answered questions and were so helpful when my friend viewed the property on our behalf. They were also able to recommend a fantastic solicitor and advised us the whole way through the process. I would certainly recommend Donald Ross Residential.

Gillian · 17 October 2022