Trusted Agent profile · Riverway
Verified
★★★★★
549 reviews across 3 platforms
9B Riverway Retail Park, KA12 8AG
Part of Donald Ross Residential, see every office.
Donald Ross Residential's office in Riverway, at 9B Riverway Retail Park, is rated 4.7 out of 5 across 549 reviews on three platforms, including 158 Google reviews rated 4.9.
158
Reviews on Google
This office
118
Reviews on Facebook
Business-wide
273
Reviews on Trustpilot
Business-wide
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Every review we hold for the Riverway office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding
From my first telephone call enquiring about the property, everyone I dealt with was completely professional. They answered questions and were so helpful when my friend viewed the property on our behalf. They were also able to recommend a fantastic solicitor and advised us the whole way through the process. I would certainly recommend Donald Ross Residential.
5/5
GoogleVery helpful, everything went very smoothly
hank you for your 5-star review, we really appreciate it. We’re delighted to hear you found the team helpful and that everything went smoothly for you. That’s exactly the experience we aim to deliver for all our clients. If we can help you again in the future, we’d be more than happy to assist.
5/5
TrustpilotWould highly recommend
Very professional made our selling process very easy, kept us informed throughout. Would highly recommend ! So we would like to take this opportunity to thank everyone involved Paul & Rosalind OBrien
5/5
FacebookHighly recommended,thanks to Michael and Maureen for efficient handling of the sale of our late fathers house.Expert marketing resulting in very quick sale.
5/5
TrustpilotWe sold our flat with Donald Ross…
We sold our flat with Donald Ross and had the pleasure of liaising with Tracey, Helen and Jacqueline. The service was professional from start to finish and communication was excellent. As previous reviewers have noted, we felt like a valued customer. I would have no hesitation in recommending Donald Ross if you are looking to sell your property.
5/5
GoogleGreat service, feel very valued and well looked after and supported by Michelle. Highly recommended!
Hi James, Many thanks for posting your lovely review and we are delighted to hear that you felt valued and supported throughout your dealings with Michelle.
5/5
TrustpilotExcellent service received from Tracey
Excellent service received from Tracey. Tracey took all the stress from selling the property by organising every stage. She couldn't have helped any more or been any friendlier. We were delighted when the property sold within the first set of viewings with a seamless transition. We were also delighted with the selling price achieved as well. Can not recommend enough.
5/5
TrustpilotProfessional and helpful approach
We decided to use Donald Ross because of the very professional and helpful approach from Gavin Urquhart. He explained the process clearly and simply to a pair of elderly novices. All marketing procedures, including photography, were well handled, resulting in a very quick sale. One concern we had was about the short length of time allocated to each viewer.
5/5
TrustpilotI’m very happy
I’m very, very happy in the way you have so quickly and efficiently sold our house. Everyone on the team are so helpful and courteous, nothing is too much bother. I’d like to especially single out Tracey, she’s been The Best and kept me updated very quickly all the way. I recommend you to everyone! Many thanks again.
5/5
TrustpilotHappy with a professional service.
Donald ross are not necessarily the cheapest estate agents around in todays competitive market , however they provide a good service all the staff are very professional , fraser really knows the market and will get you the best price possible , I recommended them to my friend who was also very happy with the service provided , highly recommended .
5/5
FacebookWe would highly recommend Donald Ross especially Fiona who helped us with every query we had. Fantastic service.
5/5
TrustpilotI have used Tracey at Donald Ross…
I have used Tracey at Donald Ross Irvine on a few occasions, she is fantastic and very professional at her job. She’s always gave me the best and most appropriate advice. She’s the best in the business and I personally wouldn’t use anyone else. She has always ensured that I have got her best price for my property.
5/5
FacebookAbsolutely delighted with the team and service at Donald Ross. They were friendly, polite, efficient and professional from start to finish and sold our house in 7 days. I can’t thank you all enough.
Thank you 🙏
5/5
TrustpilotWould definitely reccommend!
Donald Ross were quick, professional and reliable. They dealt with queries quickly and took a lot of the stress out of the process. I bought and sold with Donald Ross and had no issues at all. I was so pleased with the price I got for my property and the brochure was fantastic. Would highly recommend.
5/5
GoogleThis is the second time that I have used Bond and I cant recommend them enough. Always friendly and professional, would not hesitate to recommend them to family and friends.
Hi Alex, We are delighted to have been able to assist you once again and delighted to hear that you were happy with the service received and we really appreciate the 5 star rating and recommendation. Kind Regards Graham, Lee and Steve
5/5
Facebookthe whole experience was professional and Clair was fabulous and lead us through the process with ease
5/5
Google***** FIVE STARS ***** Far too many years ago (2001 to be exact) I started my working career as an estate agent where I met some great people. Those I met and have been in touch with …
Thanks for the fantastic review.
5/5
TrustpilotSuperb communication-quick off the mark…
Superb communication-quick off the mark and in particular Fiona Hunter is superb. Highly recommend.
5/5
GoogleSold 2 properties with Bonds and made the whole experience easier, would highly recommend. Lee has a great team working with him.
Many thanks for the 5 star rating and for taking the time to post your review.
5/5
TrustpilotA cut above the rest
A professional team who instilled confidence from the off. They also had a clear sales strategy and executed it to perfection.
5/5
FacebookFantastic service from James and team during these difficult times. Sold within two days! - Would recommend.
2/5
TrustpilotOversold & Under delivered
From the start Donald Ross oversold and under delivered on the sale of our property. The overall theme throughout the sale was a lack of communication, both with us and between the team it appeared. Not what we expected from a company with this reputation. We were really disappointed and wouldn’t use them for sales again.
5/5
TrustpilotRental Property
I contacted Donald Ross as I was interested in letting out my property which I had just finished refurbishing. From my initial enquiry through to getting tenants in place, I could not have asked for a more attentive agent. All my queries were dealt with quickly by Fiona and she managed to get a deal that works for me.
5/5
TrustpilotQuick sales !
The communication from Donald Ross regarding potential Buyers and ongoing support was excellent. We managed to conclude the buying of our new house and the sale of our own house in 2 weeks, subject of course to concluding Missives !
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