Trusted Agent profile · Riverway
Verified
★★★★★
549 reviews across 3 platforms
9B Riverway Retail Park, KA12 8AG
Part of Donald Ross Residential - Irvine, see every office.
Donald Ross Residential's office in Riverway, at 9B Riverway Retail Park, is rated 4.7 out of 5 across 549 reviews on three platforms, including 158 Google reviews rated 4.9.
158
Reviews on Google
This office
118
Reviews on Facebook
Business-wide
273
Reviews on Trustpilot
Business-wide
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Every review we hold for the Riverway office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommended the Bond Chelmsford team, they helped me navigate a complex and challenging sale through to the end. They showed patience, tenacity and a high level of professionalism throughout.
Hi Dominic, Thank you so much for taking the time to share your recent selling experience with our team at Chelmsford. We are delighted to hear it was worthy of a 5 star rating and that our service is highly recommend. Kind Regards Lee Mann, Director
5/5
GoogleExcellent service start to finish…
Thank you very much for giving us 5 stars it really is appreciated by the whole team.
5/5
TrustpilotFantastic service
From a base point of not having any idea how to proceed when I suddenly was faced with selling my parents' home, Donald Ross stepped in and did everything seamlessly. I need not have worried - they are very professional and they really know their business. They led me through the process, explained everything and communicated with me at all stages. I was also encouraged to phone them with any questions or concerns I had. My parents' house sold in three days for a very good price, without me even having to go to a closing date, so a great result for me and my family. I can highly recommend Donald Ross and their staff to anyone.
4/5
Trustpilot4 Star Service
4 Star Service Not having been on the property market for a very long time choosing an agent was a bit of a quandary , thank goodness I opted for Donald Ross When James came to view my property he was a mine of information and really had his finger on the pulse regarding the market and property He enthused confidence and his predicted scenario proved to be 100% accurate Then I was introduced to Maureen who became my liaison throughout the sale and she kept me updated regularly and at no time did I have any questions on what was happening Nice people and a very pleasant experience
5/5
TrustpilotA very positive experience.
After 6 months of viewing houses, submitting ever increasing offers, and still loosing out, we took the advice of Helen Hunter, and went for it, with the house we have now successfully bought. Advise, and feedback have been excellent, from all at Donald Ross, either face to face, or on the phone. So much better than all the others, where we missed out. We now have the house, and location, we have been looking for all this time. Actually glad now, that we did not get the other houses. A very positive experience. Thank you!
5/5
TrustpilotNew overseas landlord experience
I have previously used Donald Ross for their estate agent services and always been impressed with their professionalism. This is the first time I’ve used their letting agent services. Whilst they may not be the lowest cost option, the services they’ve provided to me as an overseas landlord, unable to get back to give any on site assistance due to Covid, have been above and beyond my expectations. Every step of the process in preparing the property for rental, has been dealt with efficiently and professionally, with good communication, when needed. I would highly recommend their services!
5/5
TrustpilotBought my 1st property with ease from Donald Ross Irvine...
Bought a property from Donald Ross Irvine with ease, Tracey showed my partner an I around the property twice before helping us put in the right bid that purchased our first house together, they are great to deal with and easy to get in touch with if we have any questions or queries would definitely recommend dealing with Donald Ross in Irvine.
5/5
TrustpilotQuick, professional and efficient, would recommend.
We have had a wonderful and quick experience with Claire at Donald Ross. We had put in a verbal offer before even viewing a house, the client wanted us to view it first so that’s what we did. Claire met us at the property, let us take as much time as we needed then had a chat with us about our offer. An hour later she was calling us to say our offer had been accepted and we are over the moon to start our new adventure! Would highly recommend this company to friends and family.
5/5
TrustpilotExceptional Service
Both Gavin and Maureen provided exceptional service from the very beginning to the end of the selling process as they both provided us with great advice and regularly kept us up-to-date. They were always on the other end of the phone to answer any of our questions, no matter how silly they seemed (especially for first-time sellers like ourselves). The whole process was done as efficiently and well-executed as you would hope when selling your home and we will definitely be recommending them.
5/5
FacebookFantastic team and they secured a good offer on my cottage in 4 working days! Great that they were also available over the weekend to answer any queries and arrange viewings. Made the whole process so easy and hassle free! I can't thank them enough. 5 out of 5 from me!
Awesome
5/5
TrustpilotGreat service .
Great service .. all the way through from initial contact to sale of my house. Communication was spot on and very professional team to deal with . Highly recommend.
5/5
GoogleElle helped us recently as we started to navigate selling our home. She was really informative and very helpful!
Thank you so much for your fantastic review, we really appreciate it. We’re delighted to hear that Elle was such a great help and that you’d recommend both her and Donald Ross. Thanks again for choosing us, and if we can help in the future, we’d be more than happy to assist.
5/5
GoogleFantastic experience both selling and buying houses via Maureen and everyone else who supported. Would not go anywhere else.
Thank you very much for this wonderful review we wish you all the very best in your new home
5/5
TrustpilotVery good all round.
Purchased a property being offered for sale by this company. Phones was always answered promptly by pleasant and efficient staff who were very helpful. Good communication with quick responses.
5/5
FacebookHad a great experience from start to finish at Donald Ross. Fraser, Denise and Nicola kept me up to date at every point of the journey. House was sold in less than a week. Great work and thank you!
5/5
FacebookI would highly recommend Donald Ross. They have just closed a sale on our home. They have deep knowledge and a significant expertise of the property market. This is invaluable when buying and selling a property. They are passionate about every house they sell and very evident that they work as a tight and strong team. They have been highly professional, approachable, friendly and very respectful during all stages of our selling process. They communicated with us constantly which alleviated any anxiety. I cannot recommend them enough. Sold our house with one day of viewing. Thank you to james, Claire and Maureen. Fantastic job 👏 👏👏👏
5/5
FacebookDonald Ross sold our house in 6 days to allow us to purchase from them on day 7! Claire, Viewing Lady so helpful, Maureen, Negotiator very professional and kept me calm, James managed to get our house on the market within 48 hours of meeting us! Would definitely recommend this Estate Agency.
Thank you Karen, it was our pleasure.
5/5
GoogleI have just started renting my own property with all the help from the lovely Michelle Goodwin from the Chelmsford branch. She has made the whole process run smoothly with no problems/hiccups between and has been a massive help:) 5 Stars all the way.
Hi Logan, we are delighted to have been able to help and really appreciate the review and 5 star rating. Many thanks from all of the staff.
5/5
TrustpilotGood experience.
We first met Gavin Urquhart when we asked Donald Ross for a valuation of our property and were impressed with his friendly, efficient and helpful advice.Subsequently we asked Donald Ross to market our property. All the office staff were friendly and helpful.We would recommend this firm.
David, Thank you for this positive review.
5/5
TrustpilotAn excellent team effort by everyone involved.
An excellent team effort by everyone involved . Bought and sold a house with Donald Ross, the whole process was easy from the first point of contact and everyone was so professional and helpful. The most impressive thing was that if you phoned the office no matter who you spoke to from the sales to the Manging Director they were all equally as helpful.Highly recommend using this estate agent.
5/5
GoogleHad great service from Tracey at the Irvine office. She was fantastic from start to finish, nothing was any trouble for her, she’s very knowledge and efficient. I would totally recommend her and the company. Thank you
Thank you for the 5 star review Karen, delighted to be of service to you and that you would recommend Tracey and Donald Ross.
5/5
FacebookWe were with another estate agency and changed to Donald Ross. They have been fantastic. They sold the house in 1 week for well over the asking price. From the minute they stepped into the house you had the feeling everything was under control! Every person who we dealt with in Donald Ross was so polite, caring and kind. The photographer did us proud too. Good old fashioned service. Could not recommend them highly enough. Well done Donald Ross
5/5
TrustpilotClaire Rowallan goes above and beyond
I couldn’t recommend Claire Rowallan highly enough. Punctual and friendly, her communication is excellent and her customer service goes way beyond. An excellent asset to this firm. Highly recommend.
5/5
GoogleAlways have stunning properties listed! Would highly recommend Tracey Oakley at Donald Ross, Irvine.
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