Trusted Agent profile · Riverway
Verified
★★★★★
549 reviews across 3 platforms
9B Riverway Retail Park, KA12 8AG
Part of Donald Ross Residential - Irvine, see every office.
Donald Ross Residential's office in Riverway, at 9B Riverway Retail Park, is rated 4.7 out of 5 across 549 reviews on three platforms, including 158 Google reviews rated 4.9.
158
Reviews on Google
This office
118
Reviews on Facebook
Business-wide
273
Reviews on Trustpilot
Business-wide
Every review we hold for the Riverway office, from every platform, shown as written. First names only.
5/5
TrustpilotWe were very impressed by the Donald…
We were very impressed by the Donald Ross team, from the minute we had our old house valued, to the support we received up to and including our moving date. They were extremely professional and went over and above to assist us when needed. Would most definitely recommend!!
1/5
TrustpilotI have no idea how people rent a…
I have no idea how people rent a property from this company, I have applied multiple times and don't even get a viewing despite being told I WILL be contacted, I can be the first to say id like to apply, no problem youd think. Property let, same again, and again, once I have had an email saying sorry the property has gone, no I didnt get a viewing at that one either!!! Useless
5/5
GoogleHighly recommend Donald Ross Irvine, I had a market appraisal done by Tracey as i am considering selling , I was very happy with the appointment. Tracey explained everything in layman’s terms and I will be contacting them again soon. Great service thanks. Regards David
Thank you very much for your 5 star review Mr Martin delighted to be of service to you
5/5
TrustpilotVery professional and kept us up to…
Very professional and kept us up to date with everything happening with the property. Gavin was very helpful and was true to his word. Well done all, very happy with Donald Ross.
1/5
TrustpilotAvoid
I viewed a house last year in Kilwinning.I can’t remember the lady’s name, (apparently it was a different lady showing us about to who it was messaging us in the email) she was selling her friends partners house. We were interested but she was extremely pushy and saying if we wanted it we needed to put an offer in that night and actually told us what other people’s offers were which, I later found out you’re not allowed to do that. I ended up didn't put an offer in, and I also later found out that the house sold for a lot less than what the lady told me someone’s offer was for, so was blatant lies to try and get her friend more money. A few other estate agents have also done this and I will be reporting each and every one of them.
5/5
GoogleMelvin at bonds was excellent throughout the process and kept us fully updated at every step. Brilliant!
Dear Jo, Many thanks for taking the time to post this review and for the 5 star rating. We really appreciate it.
5/5
TrustpilotSold our house with Donald Ross
Sold our house with Donald Ross, absolutely no issues, kept us up to date with everything, so passed their details onto my daughter who is currently in the process of selling her house
5/5
GoogleElle gave us a very professional service and helped make sure everything went smoothly !! Would totally recommend, she was very helpful and cheery
Thank you, Chloe, for your fantastic review, we really appreciate it. We’re delighted to hear that Elle provided such a professional service and helped ensure everything went smoothly for you. It’s great to know she made the experience positive with her helpful and cheery approach. Thank you for your recommendation, and if we can assist you again in the future, we’d be more than happy to help.
5/5
TrustpilotFantastic Service from Start to Finish
We would like to give our heartfelt thanks to everyone who we had the pleasure of speaking with. From Tracy and Maureen to Taylor who showed us the property and answered all our questions. Such an eloquent gentleman and a credit to Donald Ross. They were all very helpful, maintaining contact throughout, updating us every step of the way. They were very efficient and made a rather stressful process, less stressful. We would highly recommend Donald Ross and if we need an estate agent in the future, they will be our first choice. Many thanks, you deserve 5 stars.
4/5
TrustpilotI currently rent a flat in Ayr from…
I currently rent a flat in Ayr from Donald Ross letting. I recently had a flood in the flat I rent. I like the flat but not with water flooding through it. So, Jenny from the letting agency was on holiday from work and saw the serious nature of my problem and helped me through. The insurance team were very slow to respond and I realised when he arrived with a plunger that something strange had been miscommunicated..... Anyway, Jenny and the flat owner have been great! Looking forward to new flooring.... White goods replaced when the old ones give out too, am happy here.
5/5
FacebookOnce again I've had excellent service. Having used Donald Ross for the second time in 5 years I've again found them professional, attentive and efficient. This time my house sold in just 22 hours on the market!! Amazing. Thanks Maureen and team.
5/5
TrustpilotAbsolutely excellent service from…
Absolutely excellent service from deciding to sell our family home of 45 years to the actual sale. So caring professional nothing was a bother. Definitely recommend this company. Tracey was Simply the best xx
5/5
TrustpilotFabulous service
Fabulous service! We decided to choose Donald Ross as reviewing various properties on the internet, theirs stood out and this combined with local knowledge and reputation made the decision easy. Tracey explained what services they offered and also covered the majority of my viewings (and there were quite a few) plus the team in their Irvine and Ayr offices were always on hand to help. After explaining some initial concerns on marketing in general, they reassured me that I was in expert hands and they certainly delivered that. Within a week we went to closing with multiple offers. Cannot thank them enough and would recommend thoroughly.
5/5
TrustpilotMany thanks Donald Ross
Donald Ross we're very helpful right through the process of the sale of our house, they were extremely knowledgeable & helpful at every step,Tracey was particularly helpful & friendly.Would definitely recommend them.
1/5
TrustpilotWhat a rocky road we moved into…
What a rocky road we moved into property in 2023 rented. Got given our notice to leave in October. Told family were moving in due to health. Not even 2 months later the property is up for sale.
5/5
GoogleI would highly recommend Donald Ross as an estate agent all the staff were extremely helpful. Elle dealt with all our needs.
Thank you, Stuart, really appreciate you taking the time to leave a review. Great to hear the team looked after you and that Elle was able to handle everything you needed. Thanks again for the recommendation, it genuinely means a lot.
5/5
FacebookDonald Ross did a fantastic job of selling my house. It is difficult for me to organise things as I live in Australia. Maureen was amazing and made the process much easier for me. I would highly recommend them.
5/5
GoogleGreat service from all of the team at Bonds on the sale of our house, they were all so friendly, efficient and communicated with us at every step. Thank you all.
Hi Janice, Thank you so much for your lovely review and 5 star rating. It really means so much to everyone here at Bond Residential.
5/5
TrustpilotJust recently sold my house with Donald…
Just recently sold my house with Donald ross, this is my 3rd time using their services,and from the offset the service and professionalism had been first class .no matter how many times I had to get in touch the girls were amazing,and always available to chat. Jacqueline and Frazer have always been so professional with me ,and go above and beyond to help me with my move. I would certainly recommend them to anyone looking to move .
5/5
TrustpilotHelen kept me informed every step of…
Helen kept me informed every step of the way whilst buying and Maureen was equally good when selling my house.
5/5
TrustpilotI would highly recommend Donald Ross
I would highly recommend Donald Ross. They and the team they all done the wonderful job for me ., buying and selling. I am very happy with them, they are so professional and excellent service. Tracey such a lovely person, very friendly and professional. She deal with buying and selling house for me , she organised do everything for me, and she help to put my house on the market, only 3 days then sold. Very quick, that’s wonderful! I just want to say thank you so much to the Tracey and all the team!!
5/5
TrustpilotCheapest or Best?
Selling property isn't always easy. You can either go for one of the 'cheaper' options or go for a quality service like Donald Ross. You might get lucky with the cheaper agents, but there is no need for luck if you sign up with Donald Ross. They are professional, thorough and they work tirelessly to market and sell your property. Definitely not the cheapest, but I wouldn't sell with anyone else.
1/5
GoogleWithout a doubt one of the worst companies I have ever had the misfortune of working with. A catalogue of basic errors coupled with a complete inability to sell a house outside Ayrshire and the audacity to charge an exit fee despite this inability. If you want to sell your house, avoid.
5/5
FacebookI can't thank Fraser, Maureen and Shirley enough for all their help in the recent sale of my property. They all went the extra mile! All the staff are very professional and provide a high standard of customer service! Thank you x
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
